Sirius/XM Customer Service Issues

I have Sirius subscriptions for three vehicles: a [redacted] Jeep, a [redacted] GMC pickup, and a [redacted] Buick. Recently, I noticed that an additional $[redacted]+ payment was taken from my account. Considering the cost and the fact that I don't spend much time in the vehicles listening to Sirius, I have decided to cancel all three subscriptions. I am hoping to receive a refund for the unused time on these subscriptions.

I am incredibly frustrated with Sirius XM. I have repeatedly informed your team not to store my credit card information, yet you continue to charge it monthly without my consent. My experience with a customer service representative on December 31, [redacted], was unpleasant. Even after requesting to pay $16.00, she charged my card $15.45, contrary to my instructions. Subsequently, I received two conflicting emails regarding the charges. Upon calling on January 1, [redacted], to address the issue, I discovered that my credit card was kept on file for automatic monthly payments without my knowledge. This violation of my setup upset me greatly. I have clearly stated that my card should not be stored, and instead, I should receive monthly email reminders for bill payment. I was promised a refund check for the $16.00 charge, but I would prefer the amount to be removed directly from my card. I insist this error be rectified promptly and that my card information not be stored in the future. Two things to note: Firstly, I will reassess my subscription at the end of the month; secondly, any future price increases may result in cancellation.

I appreciate the quality of the radio service; however, I no longer require it and would like to cancel before my next billing date on 3/6/[redacted]. Unfortunately, your website does not provide a straightforward way to cancel the service, only automated options. In my attempt to find a phone number online, I encountered a robotic system. The wait time to speak to a representative is approximately half an hour. I tried initiating a text conversation and am currently waiting for a response from a robot. This experience has been disappointing in terms of customer service.

Regarding Acct # [redacted]: I am inquiring about the account that appears to have been consolidated recently, despite my request for its cancellation. I recently purchased a [redacted] Buick Enclave, which came with a 3-month trial. Following the trial period, I requested the cancellation of the account. Instead, it seems that my late husband's old account under Edwin J Morris has been merged with mine. I have been attempting to cancel this account for some time now, as it was linked to a recurring charge on my credit card ending in [redacted]. However, my credit card company has informed me that there is a dispute regarding the credited amount that should be refunded to my account. My husband, who suffered from Alzheimer's, passed away at the end of February. I am uncertain about which vehicle this account is associated with. Kindly contact me at your earliest convenience at [redacted]. Thank you, Karen S Morris [redacted] Grays Run Rd Farmington, WV [redacted]

As long-time subscribers who particularly enjoy the 60s music, one point to mention is that Peter Noon talks too much and needs to focus more on playing music. Additionally, when regular DJs are on vacation, it is disappointing to hear Little Anthony primarily playing black music. This seems like a form of color favoritism that doesn't align with the predominantly white audience's preferences for 60s music. These observations are not meant to be racist but are rather realistic and somewhat insulting.

I am having trouble logging into my account as I am unsure about the username to use. The passcode I typically use is not working as expected. The account was initially opened by my wife, with her email being [redacted] I usually manage the Sirius account for both of us, and it is connected to my Motorcycle named Dday, my [redacted] Chrysler car, and my computer and iPhone. The email associated with the account could be [redacted] I have been attempting to access my account for around 2 days now. I prefer receiving a call instead of a text message at [redacted].

I enjoy listening to EDM music. I am looking for Channel 52. Here are the categories and the number of channels I am interested in: Country - 5+ channels Rock - 6+ channels Rap - 4+ channels Hip hop - 6+ channels Alternative - 3+ channels Comedy - 4+ channels I also mentioned a Lucky Spa off I75 and another one off [redacted]. I would like to know if there are any channels related to Starbucks. I am not into Cat-related channels. I am interested in Sports channels and channels that feature God's word. I also listen to channels related to Public, Politics, Local, National, and Global news or information. When Channel 52 fails, I switch to Channel 51, then 9, and 10, before going back to Channel 52. I am hopeful for a tier program to retain subscribers and prevent further losses.

Hello, I previously paid for a year's subscription in March [redacted] for $76. However, I was unaware that this would convert to a monthly charge of $20.63, totaling over $[redacted] annually. When I downloaded Sirius to my phone, I presumed there would be no additional fee until I observed the monthly charges. It seemed coincidental that they started without notifying me that my subscription was ending. I would like to discontinue these automatic monthly charges and renegotiate new terms as the current rate seems unreasonable for accessing maps and comedy channels. I have attempted to contact your customer service by phone but encountered difficulties with communication and reaching a supervisor. A representative mentioned negotiating a $[redacted] per year rate before disappearing. Please respond promptly via phone at [redacted] or email [redacted]. Thank you.

On July 28th, I spoke with Dexter about being charged $22 per month instead of the $5 monthly fee I wanted. He offered a plan for $77.66 including taxes and fees after giving me a $17.76 credit, bringing my total to $60.65. However, upon checking my statement, I noticed another $22 charge was added, increasing my total to $[redacted]. When I called on August 5th, Cloud was unhelpful and after a long wait, Karen was unable to connect me with a supervisor. Despite multiple attempts and leaving my number for a call back, no resolution has been reached. I request assistance in correcting the charges to reflect the correct amount of $60.65. Thank you.

I originally subscribed to SiriusXM for $99.00 per year. In [redacted], the cost increased to $[redacted].71, and this year it spiked to $[redacted].59. When I contacted customer support on August 19, [redacted], I inquired about a Veterans discount but was informed my subscription price was being reduced by $68.16, making the annual fee $[redacted].43. Unfortunately, upon receiving an email, I realized my subscription had been reduced from 1 year to 6 months. This not only decreased my subscription time but also increased the total cost for a 12-month subscription to $[redacted].86. I am disappointed by this deceptive practice and feel it amounts to fraud. I am requesting a full refund of $[redacted].59, cancellation of my subscription, and an apology from SiriusXM. - W. Garaffa Acct# 1-[redacted]4

I have been mistakenly billed for a service I did not request from SiriusXM. Although I never signed up for their service, someone used my information to subscribe using a credit card I do not own. Despite canceling the unauthorized service, I am being asked to pay a remaining $16.89 bill supposedly related to a previous vehicle purchase. To resolve the situation, I am being forced to pay this charge. I have been instructed to contact a collection team but was given no guidance on how to do so - only being told that they will locate me. This situation seems suspicious, as I have not authorized these charges yet am expected to cover the cost.

I have three Sirius accounts, and we had issues with the Onyx system not working correctly. We contacted Sirius on 10/1, and they are sending a new Onyx system to my daughter next week since the current one is 11 years old and refreshing it didn't fix the problem. However, today on 10/2, my daughter couldn't access the cell phone app connected to her Nissan Rogue ([redacted]). The radio in her car works fine but not on her iPhone. She is listed on our account for billing purposes, and my phone number is [redacted]. I wonder why the app doesn't work on her iPhone when both car radios should be able to connect.

Weeks ago, I received a letter from you detailing the renewal cost for the 2[redacted] subscription year. Despite sending four emails, I have not received a satisfactory response regarding the billing amount of $[redacted] for the upcoming year. This is considerably higher than my previous rate of $[redacted]. I am unwilling to pay this exorbitant fee. If this rate is maintained, I will have to consider canceling my subscription and finding alternative music services. I have been a loyal subscriber for years, but I cannot justify paying the increased rate. I hope we can reach a resolution. Thank you. ESN 6LJ54D4C [redacted]84.

I have been contacting your company since October 6th regarding unauthorized transactions from my account. The account belongs to John Wright, my fiancé, and I made a one-time payment on his behalf but did not authorize additional charges. Despite explaining the situation, I was charged $[redacted] twice, causing financial strain as I am on disability. Customer service representatives have been unhelpful, providing conflicting information and being rude. They falsely claimed my bank declined a refund check, although it was never received. I am seeking a refund of $[redacted] and requesting improved customer service training for your staff. Please contact me and my fiancé, John Wright, at [redacted]. Our address is [redacted] 9th Avenue, Apartment [redacted], San Diego, California, [redacted]. Thank you for your assistance.

I would like to cancel my service. On April 2, [redacted], at 1:37 pm, I spoke with Joshua, who claimed to be a Supervisor, and he told me we could continue the service for six more months at $30 going forward. I have been trying to reach a live person in the United States since October 5th but have had no luck. We recently received a bill from XM Radio for $[redacted].76. I would like to extend our service for another six months if you can honor the agreement made on April 2, [redacted]. I prefer paper bills and will not provide a credit card as you had charged it without authorization before, despite my request to delete the information. I had to escalate the issue to Mr. James Meyers in the past. If we cannot resolve this, I will contact my State Attorney General. I also want to avoid any late fees or prorated charges as I have tried to pay but was unsuccessful. The account is under my wife's name, Donna M. Reed. Thank you, Richard Reed.

I tried your service once while not fully sober based on a friend's recommendation. After exploring it that night, I haven't used it again. I believe I contacted you previously to cancel and request a refund, but I'm still being charged. Could you please refund all the charges since I haven't utilized your service and had attempted to cancel before?

Hello, I am reaching out to introduce QUALCALL BPO, a company with over 3 years of experience in the industry. Our track record shows exceptional customer and sales satisfaction, never compromising on quality or service. We prioritize customer happiness and offer competitive pricing. I would love to discuss a potential partnership with you. We have successfully collaborated with companies like getaroom.com, Great Wolf Lodge, Credit Repair, Medicare CPL, and CarBrain. Don't hesitate to contact us for any business needs you may have. We are eager to provide our services to your company at a reasonable rate. Our manager will reach out to schedule a discussion at your convenience. Looking forward to a successful partnership. Best regards, Mark Gladden

Hello, I am reaching out to introduce QUALCALL BPO, a company with over 3 years of experience. We pride ourselves on our strong reputation for top customer and sales satisfaction. Our commitment is to maintain high-quality services while offering competitive prices to keep our customers happy. Would you be open to discussing a potential partnership? We have collaborated with reputable companies like getaroom.com, Great Wolf Lodge, Credit Repair, Medicare CPL, and CarBrain. Please don't hesitate to contact us for any of your business needs. We are eager to provide our services to your company at a reasonable rate. Our manager will be in touch to arrange a convenient time for further conversation. We are excited about the possibility of working together and achieving success for all involved. Best regards, Mark Gladden

I signed up for a three-month free trial but the subscription seems to be only for streaming and not for my car. My Radio ID is 8K5YMDMQ, and my account number is *[redacted] for my [redacted] Hyundai Kona. How can I activate this subscription in my car? Thank you.

During November, I noticed a preview of your subscription service on my car radio which ended today on 12/3/21. However, my over-the-air stations are now blocked, and all I see on the display is prompting me to call Sirius. I would like to have my regular radio stations unblocked, so I can listen to them again. I reside in Niceville, FL, [redacted], and you can reach me at [redacted] or [redacted]. I attempted to contact customer service but was unsuccessful in reaching anyone, and the Chat button was unresponsive.