Shutterstock Customer Service Issues

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I signed up for a free one-month trial of Shutterstock on 4/25/21. Today, 5/23/21, I discovered that I was charged $29.00 already, even though my trial should last until 5/25/21. I am now stuck with an annual plan that I cannot cancel online. I tried to reach out using the "contact us" form, but I kept getting error messages. I am very disappointed by this experience. When I signed up for the trial, it was mentioned that I could cancel online at any time, but I couldn't find that option. There is no 24/7 support, as I couldn't reach anyone via phone, and the contact form was not working. I want this subscription, which should have started on 5/25/21, to be canceled, and I would like a refund of $29.00.

I have been subscribed to Shutterstock.com for several months now. Today, I was unexpectedly redirected to the Japanese version of the website, and now my account is only showing Japanese characters. I have tried various methods to switch it back to English, like completely closing and reopening it, but nothing has worked. Can you please assist me in converting my website back to English? My name is David Wade Chambers, and I am based in Australia. The two numbers associated with my account are [redacted] and [redacted]. I couldn't find your English email address, so I am using this alternative method to contact you. I am unable to download images until this language issue is resolved. Thank you.

Hello, I am writing to address an issue with my subscription plan. I noticed that despite having 4 image downloads remaining, the system prompted me to purchase the image or a new plan after attempting to download the 3rd image today. I have tried restarting my computer twice, but the problem persists. My annual subscription allows me 10 downloads per month at $29 each. As of today, I still have 4 downloads available, yet I am unable to utilize them. My renewal date is the 10th of each month, and I hope this matter can be resolved before then. I kindly request that you review my account promptly to rectify this issue. Your assistance in resolving this matter would be greatly appreciated. Thank you, Katharine B.

I am interested in purchasing only TWO photos, not a whole collection through your multiple subscription options. I attempted to communicate through your "live chat" support, but found it unhelpful as they only asked for payment details. Could you please provide a way to buy individual photos without a subscription? I have used your services before and have not found the subscriptions helpful, as they seem to focus on extracting more money. I am frustrated by the lack of an option to purchase just TWO photos separately on your site. How can I proceed with downloading these without a subscription? Thank you.

Hello, I would like to request a refund for unauthorized monthly subscription fees charged to my Visa card. I signed up for a discounted Shutterstock account for storing family photos, but since I didn't use the service, I cancelled it. However, I am still being charged for a service I no longer use. This unauthorized deduction is causing financial difficulties for my family in Uzbekistan. Kindly cancel the subscription immediately and refund the total amount taken from my savings account. This situation has tarnished the reputation of your company in emerging markets like ours. I urge you to address this issue promptly to restore your reputation.

Yesterday, I encountered an issue while purchasing a video with my company's Mastercard ending in [redacted], which the site deemed unsuccessful. Despite trying various troubleshooting steps like refreshing, logging out, and in, I couldn't complete the transaction. To access the video, I ended up using my personal Mastercard ending in [redacted], which was successful. Kindly confirm the double payment and refund one of the accounts accordingly. An email response confirming the refund would be appreciated. Thank you.