Shutterfly Customer Service Issues

Order number [redacted]43-[redacted] was created on 8-9-18 and shipped on 8-13-18. Despite tracking showing it in Cincinnati, OH, it has not moved. Worried it might be stuck or lost, I am losing hope of receiving it. It has been frustrating to find contact details for Shutterfly. I require guidance on how to proceed if the order is indeed lost. Thank you. - Janet S. from Middletown, OH.

Order #[redacted]54-[redacted], my wedding invitations need attention. The zip code is incomplete, and the city name's first letter is illegible, creating a problem for our UK guests. The received invitations lack consistency with the mock-up, which had word spacing and border details. I request corrected invitations with proper quality control or a refund to purchase locally for time-sensitive flight and accommodation planning due to events like TCP Sawgrass booking up nearby hotels. Your help is appreciated.

I received my photo book (Order Number: [redacted]72-[redacted]) from Shutterfly but it has various issues on each page. The template I used features mostly black pages, and I noticed that each left-side page has a white upside-down teardrop with missing ink. This flaw is visible where pieces of photos are missing, and even more noticeable against the black background. Additionally, around half of the pages have a white strip with registration marks at the bottom, which seem to show beneath the black background as if the pages were not trimmed properly. Considering the cost of the book, I am truly disappointed with these quality problems.

I requested for the tile and easel to be delivered to my sister-in-law in Dana Point, CA, with a specific delivery instruction for her birthday. To my disappointment, it was delivered to my home instead of hers. The oversight by the order fulfillment team is disheartening as they missed a crucial detail. Now, I am left with the task of sending it to her myself after already paying for delivery to her address. This was my initial order with your company, and I am eager to learn how this inconvenience will be resolved. Order #[redacted]35 Kind regards, Cindy S.

I am very disappointed with the [redacted] holiday card I received. The corners were supposed to be rounded, and the photo boxes are too small. The layout did not match what I expected based on my previous holiday cards. I would like a full refund or credit for this order promptly so I can either discard it or return it to you for disposal. The sub-batch number is #[redacted]4, and you can locate it under my email associated with the [redacted] holiday card project. I attempted to call but you were closed. Thank you for your assistance!

Hello, I'm reaching out from Nigeria as a single mother of two young daughters who have been through domestic violence. My dream is to study Global Health Care Management at Coventry University, but I lack the funds to cover even the application fee. I aspire to become a lecturer and researcher to eventually pursue a PhD in Drug Discovery. I am not asking for cash but rather seeking sponsorship to achieve this goal and provide a better future for my daughters, one of whom dreams of becoming a pediatrician. I believe in the power of education to transform our lives. Thank you for your time and consideration. - Gaddiel

I submitted a request for a photo book using the email [redacted] It would be better to reach me at [redacted] I'm creating a surprise book for my friend, Bryan, and I didn't want him to stumble upon it accidentally. Please, use my alternate email for any communications. My phone number is [redacted]. I hope the book can be ready before November 11th, but I understand if you're busy. I'm willing to pay extra if needed. Bryan's brother, Alan, shared photos that meant a lot to Bryan during a challenging time. The pictures touched him deeply. Bryan is adopted, and the photos of him with his late Mom are particularly special. The book is a treasured keepsake. Thank you for your dedication and assistance. Bettina from Calgary, Canada.

I was surprised to receive the two ornaments from Shutterfly with text lines crossing my granddaughter Molly's face. I am disappointed with this mistake, and I kindly request a refund for these ornaments. I would appreciate it if you could remake them without the text lines. I am still learning to navigate these design features and would like your assistance in removing the text from the photos. As a loyal customer, I have plans to continue using Shutterfly for various projects, including designing books about my recent trip to England, Scotland, and Germany, as well as one featuring all my grandchildren. Thank you for addressing this issue promptly. Dr. K. Bosch.

I designed a 12-month family calendar, but unfortunately, four of the months have a blurry top section. The picture quality is not the issue as I used the same pictures elsewhere without any blurriness. I ordered six copies for each family member and paid for all of them. I am extremely disappointed with the final quality of the calendars. I would like guidance on how to seek compensation for this issue. Thank you.

I recently ordered a photo book that arrived with crooked prints and warped photos, even though they appeared fine in the preview. After contacting customer service, they provided a credit and allowed me to reorder the book for free if I removed the warped images and reuploaded them, which was time-consuming last night. However, when I proceeded to checkout, I noticed that I was being charged for shipping and tax again, despite already paying for these with the initial order. I feel that I should not have to pay twice for an error that was not mine. Can you please refund the $13.78 shipping and tax amount? My order number is [redacted]31-[redacted]. As I finished the book late last night, I was hesitant to save it without clarifying this issue with customer service first. Thank you for your understanding.

Yesterday, I spent four hours helping my Mom, Lorraine Wearne, with her Christmas card order on Shutterfly. We placed the initial order yesterday morning. However, while trying to take a picture of the card to show my sister, I accidentally placed another order last night. Although the payment process was not completed like the first time, I am certain that another order was submitted. Given that Shutterfly costs are a splurge for my 89-year-old Mom, we definitely do not want her to be charged twice. The order will be shipped to me, Kay Langstaff, but it's being paid for by her. I also ordered my Christmas cards from Shutterfly this year, as we are both new customers and I am still navigating the website. Any assistance you can provide would be greatly appreciated. Let me know if you require the order number. Thank you! Kay Langstaff

I am writing regarding my recent order of holiday cards (#[redacted]67-[redacted]). Unfortunately, upon receiving the cards, I noticed that the pictures appear faded and washed out. Considering that the original picture had vibrant colors, I believe this may be a processing error on Shutterfly's end. Surprisingly, an ornament with a similar picture turned out fantastic, highlighting the stark contrast in quality. I kindly request for the cards to be reprinted to match the high standards I have come to expect from you. As a long-time customer who has supported your business with numerous orders, including photo books, over the years, I hope you can address this issue promptly. Thank you for your assistance in this matter.

Good evening, I have been attempting to place a Shutterfly order all evening. The website is slow and unresponsive, and now I am unable to access it at all. I keep receiving error messages stating 'Sorry, error communicating with service'. I am extremely frustrated as I am trying to take advantage of the Cyber deal discounts: 50% plus 25% off, the 10freecards code which is not working, and the free calendar with a code I received in the mail. Adding items to the cart has been very slow as well. I am disappointed with the ongoing website issues during the yearly sales at Shutterfly. This has been a recurring problem for me over the past couple of years. Thank you, M. G.

I've been using VistaPrint for our family calendar for the past 8 years. After my stepdaughter's recommendation, I decided to try making it this year. However, I encountered several issues on the website - freezing, losing pictures, and problems processing the order. It took me 4 hours to get it right, only to receive my order today with personalized dates for January and February only. When I contacted customer service, Kimberly's computer froze, and she couldn't view my project. Although she apologized and offered free shipping for a remake, I'm hesitant to spend an additional $[redacted]. I'm truly disappointed that this year's Christmas presents won't match the quality of previous ones.

Hello, I am Kris Ford. I have been attempting to order wedding shower invitations for my cousin for the past week and a half. Each time I try to add the project to my cart, I encounter an error message. Today, I had an unhelpful experience when I called for assistance, waiting on hold for 20 minutes before hanging up. I am considering using another vendor since I missed out on the Black Friday and Cyber Monday savings. However, I still prefer the invitation design I have created. I am requesting help to successfully add my project to the cart and would appreciate being granted the Black Friday or Cyber Monday discount due to my efforts to order on those days. You can reach me at [redacted] or [redacted]/[redacted] for any further assistance. Thank you. Kris Ford.

I am experiencing difficulties creating ceramic mugs. I have uploaded images, but when attempting to add them to the mug, it crashes both on the website and the app. I am struggling to create the three mugs I want. I have only managed to complete one so far. Another issue I am facing is not being able to preview the mug in the shopping cart. Do I have to remove it and start over? I have been attempting this since 1 p.m., and it is now 7:01 p.m., almost six hours later. Despite saving many mugs, I believe they are all the same. One of the mugs should be blue with pictures of my red male. I am unsure why I cannot import these images for customization.

I am struggling to understand why I need to upload over 18,[redacted] photos, some of which contain sensitive data, just to create (2) photo books. Uploading is time-consuming, and the process resets each time I check an email. This raises security concerns and delays the completion. Is there a way to select photos directly from my iPhone camera roll instead? I'm attempting this task while away from home using the app. How many photos fit in a 20-page book? I have two Groupon deals for photo books in sizes 8x8 and 8x11, and they are expiring soon. Your quick assistance is appreciated as I am trying to finish within a limited timeframe. Thank you, Cindy D.

I had 2 coupons for free calendars and attempted to redeem them when I encountered an issue with my stored credit card needing an update. After updating the card, the promo codes I had previously entered didn't show up, and when I tried to re-enter them, it said they were already used. I purchased the calendars without using the promo codes due to the confusion. I would like to be refunded for the price of the calendars using the promo codes as intended. The experience left me feeling puzzled and disappointed.

I recently received two photos from a Thanksgiving order, but I noticed that the people in the pictures were not centered. I went back to Shutterfly, edited and cropped the photos, and ordered a new set. Unfortunately, when the 8x10 photo arrived, it was still not cropped correctly. After a disappointing experience where I had to wait 90 minutes to speak with Raquel from Customer Service, she mentioned that Shutterfly would credit the cost of fixing the photos. I struggled to find the edit screen and after a failed attempt to have Customer Service call me back, I tried again the next day. I managed to order the photos from the previously cropped version but am worried they will still arrive uncropped. I hope to either receive properly centered photos or get assistance to edit them correctly. Thank you.

Our Christmas cards have not arrived yet. We placed the order online on November 24th with Order No. [redacted]64-[redacted]. The estimated arrival was December 6th to 12th. We got an email from Shutterfly on November 26th stating that the order was shipped via Mail Innovations with an estimated arrival of December 12th. We emailed [redacted] on December 14th and received an automated response with Case No. [redacted]7. Later that night, we called the toll-free number 1-[redacted] and spoke to Petagaye, a customer service representative. We were informed that the order was shipped on November 26th from their Colorado location via FedEx standard shipping, but they didn't have the FedEx tracking number. They suggested following up with FedEx, but without the reference number, it's difficult. We were offered a rush free reorder but with an estimated time of December 27th to January 7th, which is too late. A full refund was processed with Case No. [redacted]15, but we would rather have the Christmas cards on time. This situation is causing us stress as we need to find another vendor 10 days before Christmas. We are in Canada and hope for an expedited order or reorder to fix the situation promptly. We are puzzled by the lack of documentation from Shutterfly to support their claim and wonder if the order was shipped as indicated. Saying sorry is not enough; we need those Christmas cards promptly.