Sharp Customer Service Issues

Hello, I am Sandeep Semwal. I purchased a Sharp LED 50VA6800X on September 8th. Since the purchase, we have been experiencing challenges with the voice and picture quality of the LED, which is becoming quite frustrating as there is no one available to help. Before buying the product, I had inquired about LG or Sony options, but the salesperson at Sawan Sales convinced me that this LED was the best choice. It cost me INR 50,[redacted]. Representatives from Reliance came to address the issue but were unable to resolve it, mentioning that it might be a common problem with the product design. The distributor mentioned they would try installing a software update to improve the situation. I would appreciate if someone could assist with this matter. As a customer, I believe the company and distributor should provide support or consider a refund if this issue persists. Thank you, Sandeep Semwal

I recently purchased a Sharp Inverter AC 1.5. After using it for 2-3 days, I noticed it was not cooling as expected. I contacted the store where I bought the AC, and they sent their maintenance team to troubleshoot. The maintenance crew found a mal-alignment issue with certain tubes and fixed it. However, this did not resolve the cooling problem. I called the store again, and the supervisor and technicians came to inspect the AC. They agreed that it was not working correctly. I was then referred to Sharp's technical support team, who also examined the AC. Despite their assessment that the unit was working fine based on temperature readings, I was not satisfied. The AC was not cooling effectively, struggling to maintain a consistent coolness regardless of the settings. I am disappointed with Sharp's after-sales service, warranty, and overall quality. I urge them to address these issues promptly, or I will escalate the matter further.

I purchased the ES-FL55 MD-B washing machine on September 24, [redacted], from Supreme Home Appliances in Karunagapally, Kerala, South India. During the warranty period, the machine vibrated, moved unexpectedly, and the wash and spin indicator lights flashed simultaneously, making the machine inoperable. After reporting the issue to customer care, a technician from Signal Electronics in Kollam checked and resolved the problem temporarily. However, the issue recurred after the warranty period, and after multiple service visits and fees paid, it was determined that the Power Circuit Board was damaged. Despite having the board repaired and replaced, the problem persisted, with further charges incurred and delays in getting the issue resolved. I am now waiting for a new board to be ordered and installed to finally address the ongoing issue with the washing machine.

Our double door refrigerator stopped working in late February, prompting us to contact customer care for help. Initially, the technician attempted a repair but had to return for another visit. We were charged Rs. [redacted] for the first service. Subsequently, the fridge was moved to the service center for Rs. [redacted] in transport fees and another Rs. [redacted] for service. Following the lockdown, the refrigerator was returned, but we were billed Rs. [redacted] for spare parts and another Rs. [redacted] for transportation. Despite functioning for two weeks, it stopped working again, forcing us to contact the technician multiple times without success. We have filed complaints at [redacted] and [redacted] and are seeking compensation for the ongoing issue.

I am experiencing difficulties with my Sharp smart TV when trying to play videos on the YouTube app. Despite trying various troubleshooting steps like resetting the TV, uninstalling and reinstalling the app, and clearing the cache, I continue to encounter a display issue where I only see horizontal lines on the screen. The audio is clear, and I can control the video playback, but the app crashes unexpectedly. This problem has persisted for the past week. I have also ensured that all software, apps, and updates are up to date. Other streaming apps like Netflix and Prime Video work properly on the TV. Here is a video demonstrating the issue: [redacted]. Any assistance in resolving this matter would be greatly appreciated.

Two years ago, I purchased a "Sharp Smart TV" online in Bielefeld, Germany, with a 2-year warranty. However, the picture colors are too faint compared to another Sharp TV of the same type and model. After contacting the sellers about the issue, they took the TV for either fixing or replacing. When it was returned after two weeks, the same problem persisted. Despite informing them of the unresolved issue, the TV was taken for another two weeks and returned without any improvement in the color quality. I am disappointed with the service I have received and unsure of how to proceed, especially considering there is still one year left on the warranty. I am seeking advice on how to address this ongoing problem. Regards, J. ABDI

I ordered a fridge from Sharp Egypt on November 28, [redacted], over the phone. I received a confirmation message with request number [redacted]88, stating the fridge would arrive on December 1, [redacted]. To prepare, I gave away my old fridge. However, it is now past the expected delivery date, and despite my daily calls, I have not received any updates from the company. This situation has left me and my kids without a fridge, and I am disappointed with the service from Elaraby Group. I hope the main company can resolve this issue promptly. Best regards.

I placed an order for a Sharp fridge from their Egypt branch on November 28, [redacted], over the phone. I got a confirmation message with request number [redacted]88 stating that the fridge would arrive on December 1, [redacted]. I even gave away my old fridge to make space for the new one. However, I haven't received any updates from the company since then. Despite my daily calls, they keep giving me false information. Currently, I'm at home with my children, still without a fridge. I have lost trust in the Elaraby Group. I am hopeful that the main company can resolve this issue. Best regards.

I placed an order for a fridge from Sharp Egypt on ** November **** over the phone. I got a confirmation stating my request number is ********* and that the fridge would arrive on *********. I gave away my old fridge to make room for the new one, but I haven't received anything from the company. I've been calling daily, but they keep giving me false information. I'm at home with my kids, still without a fridge, losing trust in ELARABY GROUP. I hope the main company can resolve my problem. Best regards.

I bought a Sharp microwave oven on April 19, [redacted], from Lowes in North Little Rock, Arkansas. The model is SMC1452CH, with serial number [redacted][redacted]29. Approximately 3 months later, it started tripping the breaker, even on different circuits. Despite contacting Sharp customer service, they suggested it might be an issue with the breaker or my home's electrical system. While replacing the breaker seemed to resolve the problem temporarily, it recurred about 3-4 weeks ago, tripping immediately each time I tried to use the microwave. I ended up purchasing a different, larger, and more powerful microwave of a different brand that works without any issues. I am seeking a refund.

Hello, I am Charita Elmore, a Supply Chain Risk Management Coordinator at NASA. My role involves ensuring NASA acquisitions of Covered Articles comply with Section [redacted] of the Further Consolidated Appropriations Act, [redacted]. I need the Country of Origin (CoO) details for the Sharp PN-L851H Aquos Board Interactive Display System (PN-L851H), including where it was developed, manufactured, and assembled. If the CoO is outside the US, please confirm if testing is done in the US before supplying. Please also provide information on authorized resellers. For compliance with Section [redacted] of the Fiscal Year [redacted] NDAA, I need to know if the product involves prohibited entities like Huawei, ZTE, Hytera, Hikvision, and Dahua, and if your organization uses covered telecommunications or video surveillance equipment from them.

I am very disappointed with my 50-inch smart Sharp TV. I had been enjoying it for only 2.5 years when the repair person informed me that the screen backlight is malfunctioning and it will cost $[redacted] to fix. I paid $[redacted] for this TV, trusting in Sharp's good reputation when I bought it. I can't believe it only lasted this short time. Now I am looking for recommendations on what brand to buy next, making sure to avoid Sharp TVs. The model I have is 50W128906T03298, Model LC50P6003U. I am curious if this specific model is known for having issues like mine. Additionally, I am unsure if the repair cost quoted is reasonable. I used the technician recommended by customer service in Guelph, Guelph TV and Video. I purchased this TV from Zehrs on 11/23/[redacted]. Can you provide any assistance or information to help restore my confidence in your company?

I have a Sharp EO-70K oven, and unfortunately, the thermostat is broken. Despite trying to contact your customer service in Thailand multiple times, I have received no response. Upon visiting the service center in Bangkok, I discovered it was no longer located there. Furthermore, the phone numbers listed online are incorrect, making it extremely challenging to have my oven repaired. The lack of responsiveness and the difficulty in reaching someone for assistance in Thailand has been immensely frustrating. The poor service quality needs immediate attention and improvement. My attempts at explaining the issue were unsuccessful as the staff seemed to struggle with English and could not provide me with the necessary information to fix my oven. What should have been a simple repair has turned into a nightmare. I urgently require a replacement thermostat for my Sharp EO-70K oven, set at [redacted]-[redacted] degrees. I am eagerly awaiting a resolution to this matter and hope to see an enhancement in your customer service standards in Thailand.

I have encountered four instances of multiple LCD screen failures on my SHARP LCD TV. I have reported these issues to Sharp customer service in Malaysia with the following complaint logs: #[redacted], #[redacted], and #[redacted]. The affected LCD models are LC60UA440X and 4TC60CK1X, all experiencing blue line problems within 12 months of delivery. Despite three replacements since my purchase in May [redacted], the latest replacement in February [redacted] also developed the same issue in December [redacted]. Sharp Malaysia has informed me that further replacements or repairs will be at my own cost as it is not economically viable, despite my purchase of a 3-year extended warranty. The standard product warranty of 2 years provided upon purchase does not align with the recurring blue line problems within one year, causing me to question the reliability of Sharp LCD TVs. I am seeking for Sharp to honor the 2-year standard warranty and continue providing replacements within this period. If not feasible, I request a full refund, including the cost of the extended warranty. Alternatively, I am open to Sharp paying for a similar product from another brand to be delivered to me. I am hopeful that Sharp Corporation, as a customer-focused company, can offer a satisfactory solution to address these ongoing issues with the LCD screens.

Shams Air Conditioning and Cooling, a certified distributor in Egypt, installed 10 Sharp air conditioners in my villa. After a visit from El Araby company's technical support engineer, Abd El Rahman Saadi, in July [redacted], it was revealed that the cabling and wiring in my villa do not meet Sharp's requirements but rather Carrier's specifications. As my villa's refurbishment is complete, Mr. Saadi suggested replacing the air conditioners with a brand that aligns with the existing setup. Unfortunately, Sharp's general agent, influenced by the distributor, has ceased communication and is attempting to backtrack on their commitment to address the safety concerns, including safety circuit bypasses and inadequate wire thickness for the loads. Urgent action is needed to rectify these issues. Name: Magdy Hassan Address: Egypt - Cairo – Madinaty Villa [redacted] Group 7 Mobile: [redacted] [redacted] Email: [redacted]