Seiki Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Seiki customer service, archive #2. It includes a selection of 3 issue(s) reported December 29, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am in the process of switching to Xfinity for Internet and TV. I have a Seiki TV model LC 55TD5 with the serial number [redacted]53. I managed to partially pair the Xfinity Remote with the Seiki TV, but it does not fully control it. After contacting Xfinity customer service and troubleshooting with a tech, we were unable to get all functions working on the Xfinity Remote. The Xfinity tech suggested that there might be a setting on the Seiki TV preventing the full pairing, particularly for power on/off, volume control, and selecting TV input. The original Seiki remote works fine for these functions. I am seeking assistance in adjusting the Seiki TV settings to enable the Xfinity Remote to control all functions successfully. Thank you for your help!
Reported by GetHuman-hoylp on الخميس ٢٩ ديسمبر ٢٠٢٢ ١٤:٤٧
My Roku suddenly stopped functioning, and now the screen is frozen on "please run channel auto scan," even after completing the scan. Unfortunately, I am unable to perform other actions as I lack the remote control. Even after scanning, I cannot change the source or do anything else. I cannot find a phone number to contact customer service, only automated options online. I wish there was a way to reach a live person for assistance.
Reported by GetHuman8089468 on الإثنين ٩ يناير ٢٠٢٣ ٢٣:٤٩
I've encountered an issue with my TV, which is less than 1 1/2 years old and has been problematic for the past 8 months. I had pre-ordered and received a new remote that initially solved the problem, but it has resurfaced. Even after unplugging the TV for a few days, it still won't turn on, which is usually a temporary fix. The TV does not have any physical buttons, so I'm reliant on the remote. I'm wondering if there was a manufacturing issue with certain units. The email to reach me for assistance is [redacted] Despite the troubles, when the TV functions properly, the picture quality is impressive considering it's not HD. Thank you for your help. Sincerely, Jason Troxtle
Reported by GetHuman-exotici on الخميس ٦ يوليو ٢٠٢٣ ١٨:٥٩

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