Seattle Post-Intelligencer Customer Service Issues

I did not receive my newspaper on September 6th as I was out of town. Upon returning on that Sunday, no paper was visible. It was too late to contact the Times, so I went ahead and purchased a paper. The following Sunday, September 13th, I did receive a delivery. However, on September 20th, there was no paper. After calling at around 9:00 am and being assured a paper would be sent, it did not arrive. I had to ask a friend to get one from the store. Throughout the day, I checked for a delivery, but nothing came. Surprisingly, this morning I found a paper at my front door. I live in a small trailer home community and spend much of my time outdoors, making it unlikely for a paper to go unnoticed. To my surprise, there was a paper on the deck this morning. This inconsistent delivery situation has me quite upset.

I am submitting an update for my delivery addresses and contacts for the necessary transition with all provided information accurately detailed. My former address was at The Springhill Marriott Hotel, located at [redacted] Yale Avenue, Room [redacted], Seattle, Washington, [redacted]. The new address will be The Compass Veteran's Center, part of The Compass Housing Alliance in the city of Renton, Washington [redacted]. For any deliveries or correspondence, kindly use the contact number 1-[redacted]. Furthermore, I will now be availing of the Seattle Times Newspaper's 31-day monthly delivery services for my apartment, home, business, and other requirements. The updated delivery address for these services will now be [redacted] South 2nd Street, Apartment Room [redacted], Renton, Washington [redacted]. Your prompt attention to these alterations is greatly appreciated.

Despite the email last week assuring me the paper would be double bagged and not thrown into a puddle, once again, the paper was wet. I am frustrated and tired of this issue. Often, I end up throwing away the wet paper instead of reading it. The bag gets small rips when thrown, causing the paper to soak up moisture and become unreadable. I would appreciate the paper being hand-delivered to my door, which is under cover and just a short walk down the driveway with no stairs. This problem has persisted for too long. Additionally, I am disappointed that the paper arrives between 8:30 and 10:30. Today (Sunday), it arrived at 9:48 according to my ring camera, and I retrieved it at 10:02.