Sea World Customer Service Issues

Good morning. I wanted to share a recent experience at Orlando Sea World with an employee named Cheyenne from the Shoppes at Waterfront. My children encountered an issue while trying to purchase a gift for me. Unfortunately, Cheyenne seemed distracted and unhelpful, even rolling her eyes when they asked if she could wrap the item. This behavior was disappointing and disrespectful, especially since the gift was meant to cheer me up during my illness. As someone who values customer service, I believe employees like Cheyenne can impact a company's reputation negatively. It's essential for Sea World to ensure all staff members prioritize customer satisfaction.

I wanted to make you aware of an incident involving Cheyenne at the Shoppes @ Waterfront. My children purchased a gift for me, but Cheyenne seemed disinterested as she was busy chatting with a friend. Despite their request for tissue wrapping, Cheyenne rolled her eyes, displaying poor customer service. This behavior is unacceptable, especially in a customer-facing role. Such actions reflect poorly on Sea World. I suggest retraining for Cheyenne to improve her manners and professionalism. It's important for Sea World to uphold high standards of guest service. Thank you.

I've been waiting all morning for my turn. At first, I had to wait 59 minutes. I waited for an hour and a half. When I called back, I had to wait another 87 minutes. After 2 hours, still nothing! I tried scheduling another appointment for [redacted] minutes according to the system, and I'm still waiting! I decided to try from another phone, but no one called me. I dialed another extension, and when they finally called me, the rude person who answered didn't even let me finish talking before saying, "You have to wait your turn based on the call order," and then put me on hold. I am extremely upset! I pay a lot each year to receive this kind of treatment, just because I want to make my overdue payment for this month! It's unbelievable! I'm still waiting...

I visited SeaWorld San Diego on 7/15/19 where I purchased 3 tickets but was overcharged. While my friend received a discount, I did not. When I requested a refund, I was told it couldn't be done immediately and had to wait for about 45 minutes for them to write down the details. Despite mentioning it was [redacted] and refunds should be done digitally, I was informed it wasn't possible, leading to a discussion with a manager who assured me of a refund in a few days. However, upon checking my credit card, not only did I not receive the refund, but an additional $[redacted] was charged for new tickets. I am disappointed as it seems the staff member, Evann, was unsure of the process. I have photos of Evann and the documents he filled out. I hope the company can promptly address this issue by contacting my bank. Although I prefer speaking to a person instead of an automated system, my attempts have been in vain. The situation is incredibly frustrating. - D. Mackey

On the 16th of July, my family and I visited the park using the San Diego Card. Unfortunately, despite having the receipt, our tickets did not print at first. I had to buy tickets again due to this problem. On the second attempt, all tickets except one printed. Fortunately, I managed to retrieve the missing ticket just in time. I used a debit card for the first purchase with reference number [redacted]5 and a credit card for the second purchase with reference number [redacted]66LAHZME7X. It would be greatly appreciated if I could be refunded for one of the $[redacted].96 transactions. This error has resulted in an unexpected financial burden for my family of 4, which is challenging for me at this time.

My daughter visited your San Antonio park on Friday, August 23rd with a group from SEASPAR. She bought an infant outfit from Shamu's Emporium as a gift for her niece. The lavender grey outfit with yellow trim had a cartoon killer whale and "Seaworld" in yellow. Unfortunately, the outfit was stolen from her hotel room the next day. Despite contacting various numbers at the park, I was told replacements are only available online. I'm willing to cover all shipping costs, but the lack of assistance has been frustrating. While I understand the theft isn't your fault, being unable to replace such a special item is disheartening. We managed to find a stolen Sesame Street tee on your website, but re-purchasing in person isn't feasible from Illinois. Any help in replacing the missing outfit would be greatly appreciated. I have been trying for hours to resolve this matter without success. It's particularly hard to explain to an autistic adult who cherished this gift. Thank you for any assistance you can provide.

I have a membership that expires on November 30, [redacted], and I do not want them to continue charging after that date. It happened to me last time, so I want to make this clear. I appreciate any assistance you can provide. Note: The membership is under the name of Wendy De Armas.

Hello, I am trying to get in touch regarding a recent purchase I made with the All-Day Dining option. I encountered some errors in the dining purchase process. The first error was that I inadvertently bought one too many tickets. The second mistake occurred when I used autofill for one of the names, which changed the last name for another guest. The correct last name should be Folkers, not O'Brien-Emerick. O'Brien-Emerick should only be associated with Paxton's name, while Amanda, Eric, Joanne, and Steve should all have the last name Folkers. Additionally, I have a question about my three grandchildren aged three and below. I have two of them - will their meals be free?

Hello, my name is Alma from Colorado. During a visit to Los Angeles, my son Joseph bought three tickets for us at his workplace. Unfortunately, I had an accident and cannot walk or stand for long. Joseph tried to have the tickets reissued but was unsuccessful. He has also attempted to sell them without luck. I am reaching out for assistance as I do not want him to lose nearly $[redacted]. He was just trying to do something nice for his parents. Please help us with this issue. I eagerly await a response from Sea World San Diego. Thank you for your attention. You can reach me at 1 [redacted]. - Alma R. Tellez

I bought 2 tickets through AAA last December 24th as a gift. My partner's job kept her away, so we didn't use them. She unexpectedly left after 8 years. I called AAA for an extension on the expired tickets, but they referred me to Ticket Monster, the third-party vendor. Ticket Monster couldn't find the tickets as they were bought through Asaso. AAA tried to help but couldn't. They advised me to contact SeaWorld for an extension. I'm alone now and sad to go alone. Can the tickets be used at a later date due to the circumstances? Thank you, Susan Phelps Ticket # [redacted][redacted]9 Confirmation # [redacted]-AAA.

I purchased a sea lion up-close tour for December 27, [redacted], at 4:00 pm. However, once the tour started, we were hurried through because of a 5:00 show. When it was time for pictures with the sea lion, we were only allowed a group photo when we really wanted individual pictures. My 4-year-old grandson particularly wished for an individual photo to celebrate his birthday, but we were unable to get one. The quality of the pictures was not good, and our disappointment grew as no individual photos were taken. This was disheartening since the tour was expensive, and my grandson's birthday wish was solely to meet a sea lion at Sea World. My grandchildren were left very upset for the remainder of the evening.

Having issues with the fireworks display at SeaWorld again. Understand that problems can arise, but it's important to ensure that San Diego residents can enjoy the show every night. Suggestions for management to improve the electronic control sequencing and consider updating equipment that has been causing repeated delays. Confusion whether the issue is due to staff availability or technical glitches. Despite occasional setbacks, remains a loyal SeaWorld fan appreciative of the effort put into making it a top attraction. Grateful for the memories and experiences at SeaWorld San Diego. Thank you to the staff for their hard work. - Terri Lewis

I visited Seaworld on November 6 to celebrate a birthday with a young man with special needs. When trying to purchase PhotoKey, we were informed that the system was down. After speaking with a supervisor, I was advised to contact customer service to buy the photos within 30 days. Despite multiple attempts, I have received no response and faced unhelpful phone numbers. Even a friend who tried to assist had the same frustrating experience. My emails have gone unanswered. I saved up to bring my son to Seaworld for photos with Grover, Cookie Monster, and Elmo, making this disappointment disheartening. I seek a resolution and request a supervisor's assistance. You can reach me at [redacted] or via email at [redacted] and [redacted] I fear I may have to resort to social media for help due to the lack of communication. This issue needs urgent attention for improved customer satisfaction and future visits to the theme park.

I need to talk to someone from the corporate office that represents SeaWorld and its parks. The HR department at Sesame Place is corrupt. They unjustly fire employees and turn a blind eye to illegal activities to retain staff. I have evidence to support these claims and individuals willing to speak out against the corruption at the park.

I opted for the Aquatica free package but ended up only being booked for Sea World. Trying to find parking took me two hours, and upon arrival, I was informed that my reservation was incorrect. I had to purchase more expensive same day tickets, which was frustrating as it was not what I had planned. I chose Sea World because of the 54-inch height requirement for roller coasters. Unfortunately, even though my son met the height requirement, he was not allowed to ride due to a small technicality. I am seeking a solution to these issues. Additionally, I was unable to utilize the reserved seating included in the vacation package without a lanyard, which I needed to pick up from a hotel. Upon checking into the hotel, I discovered they did not have bedding for the pull-out bed, although I had reserved a suite for four people. The hotel claimed they were at full capacity. I am very disappointed with how this trip has turned out and would appreciate a refund.

Subject: Unfortunate Experience at SEA WORLD Hello, my name is Earlene S., a gold pass member at SEA WORLD. I wanted to share a concerning incident that occurred on Wednesday, January 5, [redacted], between 3:00 and 4:30 pm while my 4-year-old granddaughter was on the blue bounce pad. Despite our efforts, the attendant named Laura showed a lack of concern when my granddaughter went missing briefly. It took a group effort to locate her, causing distress to us all. I believe SEA WORLD should implement better safety measures for young children, such as ensuring attendants actively monitor the play area and have protocols in place for missing children. I hope that by sharing this experience, SEA WORLD can improve its supervision and response strategies in the future to prevent similar situations from happening to other families. Thank you for your attention to this matter. Sincerely, Earlene S.