Scottish Power Customer Service Issues

I am experiencing difficulties with both the gas and electricity services provided by Scottish Power for my business account. Previous suppliers had better rates, customer service, and more detailed information about my premises and account. Despite having a smart reader installed, I was asked to submit meter readings, resulting in a significant increase in bills. The inability to disconnect the gas, which is no longer in use, is frustrating, along with long wait times to reach customer service and inaccurate contact numbers provided. The lack of professionalism and negligence is concerning, and I am eager for a prompt resolution to these ongoing issues. Business Name: Ethlehem Limited Business Address: Distrikt Bar, 7 Duncan Street, Leeds, LS1 6DQ

Hello everyone, I recently changed to Scottish Power, but my former energy provider is delaying my final bill because they are waiting for the last meter reading from Scottish Power. The switch took place on September 28th, and I'm still waiting for resolution. I've tried calling Scottish Power multiple times, spending hours on hold with no success. Does anyone know of an alternative way to contact Scottish Power? Thank you.

Today, I contacted Jess to inquire about changing tariffs. Jess informed me that we are already on the cheapest tariff for a pre-pay meter and suggested checking the website for more details. However, the website primarily displays information for gas and electric tariffs, and I am specifically interested in all-electric options to decide if switching to a monthly direct debit is beneficial. While the fixed rates on the site seem appealing, they are mixed with gas rates. Despite calling for two consecutive days without success, I was provided with another number to call this morning. All I need is access to your website for all-electric tariffs, as the ones I found online are for combined gas and electric services.

Hello, I own a property located at 87 Main Road, Fairlie, KA29 0AD, which has been rented out to John S. for the last 5 years. When he moved out at the end of January, I tried to transfer the power account into my name. Despite numerous calls, I thought the issue had been resolved, but there seems to be confusion regarding the power supplier. Initially, Scottish Power indicated that it was Bulb Energy, but Bulb Energy denies this. The MPAN No. provided by Scottish Power - 18[redacted]0 - was contested by Bulb Energy. The meter serial No. [redacted] P01840 is said to be related to MPAN No. [redacted][redacted]. I have been on the phone for hours trying to sort this out with no success. A new tenant has moved in, and I urgently need this matter resolved. The previous tenant suspected he was charged for the neighbor's electricity and tried to address it. Best regards, Jim Munro

I have made several calls to Scottish Power but the service I have received has been abysmal. I have been attempting to have my meter replaced as it is running backwards. Additionally, I am still awaiting my feed-in tariff payment. Each time I call, I am kept waiting for 20 minutes, which is completely unacceptable. They promised I would receive a phone call regarding the meter, but I have not heard anything. I hope someone addresses these issues promptly. I am extremely dissatisfied with the service and have filed an official complaint. This situation is quite frustrating.

Hello, I tried several times to close our company account with you due to selling the property, but encountered difficulties. The first time, I was told I needed details of the new buyer. The next time, they requested the buyer's phone number or email. On the third attempt, it was suggested to contact via chat due to unsatisfactory answers. I am Consuelo Ranzenigo, the property and project administrator of EIC (Exeter) Limited. Unfortunately, I lack access to the website account as it was set up by a former colleague. Company: EIC (Exeter) Limited, Alphinbrook Road, Exeter, EX2 8TJ Property: Station House, Holman Way, Topsham, EX3 0EN Account No: [redacted]1 Tel: 01[redacted]34 Sold on 28/11/[redacted] to Mr. J. Jungbluth ([redacted]5) Last meter reading: [redacted] Your assistance in resolving this matter would be greatly appreciated. Thank you, Consuelo

Dear all, I am reaching out with a concern about my services with Scottish Power. I have been a customer since July [redacted] for my gas and electricity supply. The issue is with the prepayment top-up cards provided by Scottish Power for my gas meter. Unfortunately, none of the cards I've received are being accepted by the meter. Could someone please arrange for an engineer to install a gas meter that is compatible with the Scottish Power top-up cards? Additionally, I have received an electric prepayment key, but I would like to switch to a quarterly billing system instead. Lastly, I have central heating cover with urgent service needed. I would appreciate assistance in tackling these matters promptly to avoid being charged for services not received. Thank you for your attention to these concerns. Sincerely, Mrs R Ojiako.

Regarding account number [redacted]6, I have recently submitted updated meter readings for electricity (E) [redacted] and gas (G) [redacted] as requested earlier today, about 5 to 6 hours ago. However, upon checking, I noticed that the readings have not been updated yet. The discrepancy between the readings provided by me and the ones currently showing seems to have been deducted from my credit balance. I am worried about this issue, especially when the meter readings are obtained from a smart meter and then updated. Kindly refrain from using this email address for marketing or sales purposes. Thank you.

Hello. I recently recharged my gas card with £70 in two separate top-ups. However, after inserting the card into the gas meter, the amount displayed briefly before disappearing, showing a balance of £0 on the card. The gas meter did not reflect the recharge. I have receipts and a video documenting the card insertion and the meter's display. I am seeking a refund of the amount or a complimentary top-up to cover the lost funds. How can I proceed with resolving this issue?

I have been trying to contact ScottishPower via live chat since 7 p.m. as I have lost my payment card and have run out of emergency credit. It is now 9:24 p.m., and I have not received a response yet. This is concerning as my son has a chronic lung illness, and it's crucial for him to stay warm. I am incredibly disappointed with the service, or lack thereof, that I have experienced. I am considering leaving this company due to this unacceptable situation.

I am continuously receiving emails and letters regarding my balance. A few days ago, I contacted the company to schedule an appointment for someone to install a meter so I could clear the debt that way. The representative I spoke to mentioned that their systems were down and assured me a callback within a week. However, I received a demanding payment letter yesterday, followed by an email today threatening debt collection. I am feeling frustrated as I tried to set up an arrangement. Please assist in resolving this matter promptly. Thank you. - K. Webb

Hello, I am looking for assistance on how to obtain a refund for my electric and gas prepayment key and card. My electric balance is £[redacted], but I am unsure about the gas balance since it's not visible on my online account. As I am facing redundancy at the end of this month, receiving this refund would greatly alleviate financial stress. Please contact me via email. Thank you. K. Montague. 39 Foswell Drive, Drumchapel, Glasgow G15 8JF.

Hello, I have reached out to Citizens Advice Bureau and the Energy Ombudsman regarding the unreasonable amount you are requesting after 8 months. I did not reside at [redacted] Devonshire Road; that was my brother's residence, and he has passed away. He may have mistakenly added it to my account due to confusion from his medication. Despite numerous attempts to contact you through emails, calls, and live chat, you have not responded to resolve the issue. The next step will involve legal action due to the severe stress this situation has caused me. The estimated monthly bills of £[redacted], £[redacted], £[redacted], and £[redacted] for electricity in a flat are excessive. Please respond promptly. Thank you.

Hello, I have been in contact with the Citizens Advice Bureau and the Energy Ombudsman to address the excessive charges you have imposed on me for the past 8 months. I want to clarify that I did not reside at [redacted] Devonshire Road, as this was my late brother's residence. Despite numerous attempts to reach out to you via email, phone calls, and live chat, my concerns have been ignored. The lack of response has caused me significant distress. I have received estimated bills of £[redacted], £[redacted], £[redacted], and £[redacted] for a month's electricity, which seems highly exaggerated considering I live in a flat. My total bill for 8 months amounts to £[redacted]. I await your prompt response to resolve this matter. Thank you.

Hello, my name is Mrs. Diane Jones. I own Magpie Cottage in Aveton Gifford, Ashford, Kingsbridge, Devon TQ7 4NF. Mr. Evans, who rented the property, left on February 17, [redacted]. After my visit a week later, I provided the meter readings to Scottish Power. Despite his outstanding rent arrears of £[redacted] and unpaid Council Tax, Mr. Evans did not submit the final readings as expected. I find it frustrating and concerning that Scottish Power has no record of my initial readings. I had to travel from Somerset during the coronavirus shutdown after being asked again for the readings. Upon my arrival on March 31, [redacted], the meters showed: Meter 1: [redacted] and Meter 2: [redacted]. I will retake the readings upon leaving and pay for the usage during my stay. Any consumption prior to these readings should be attributed to Mr. Evans, as he departed owing dues. Please acknowledge the receipt of this message. Thank you, Mrs. Diane Jones.

Good morning, I am reaching out as I have contacted your complaints department via email, and unfortunately, I have not received a response yet. If I do not get a reply by the end of today, I will have to take this matter to social media and ofgem. I sent a follow-up email to Helen Clayton on April 12th using the Dirsupp email address. Could you kindly provide me with the necessary answers to my questions, inform me about my direct debit amount, and address my complaint? This issue has been unresolved for four months now. I have also included your superior, Keith Anderson, in the correspondence. This situation has greatly impacted my mental well-being, and the lack of customer service has been quite distressing. I urge you to please respond and address these concerns promptly. Donna and Andrew T. 21 Crackthorne Drive Rugby CV23 OGJ

Hello Scottish Power, I received the email below from BOOST regarding my smart account, and I would like to switch over to Scottish Power for my electricity and keep my gas account. Kindly assist me with the transfer process. Thank you, Sandra S. Email from BOOST: Hello Sandra, I apologize for any confusion. Your Profile Class on the National Database is correct for Scottish Power to take over smoothly. Please contact them to arrange the transfer, and there should be no charge. Thank you for your understanding. Best regards, Andile BOOST 1 Rivergate, Temple Quay, Bristol BS1 6ED 0[redacted] [redacted] www.boostpower.co.uk

I am upset that my payments have been increased at this time. As a single mother of three young children, I am finding it challenging to keep up. I have tried calling multiple times, waiting nearly thirty minutes each time, only to be disconnected. Could you please assist me by installing smart meters or setting up direct debit with a small additional monthly amount to clear my debt? I cannot stress enough how difficult it is for me to manage my gas and electric bills among everything else. I hope you can provide some help. Thank you.

We purchased a flat in Cheltenham for rental purposes. The completion was on January 22, and the tenants moved in on March 21. The flat was unoccupied for the two months in between with no electricity or gas usage. However, we recently received a letter and bill from Scottish Power at the property stating they charged an estimate due to no meter reading. They are asking for £[redacted].57, which we believe is unjust as no utilities were consumed. We aim to contest this charge by showing meter readings from January to March. Unfortunately, we haven't been able to contact anyone by phone or access our online account. The Account No. is 1[redacted] [redacted]. Thank you for your help.

On Friday, I contacted Scottish Power regarding issues with my utility service for myself and my two daughters. After persisting all day due to the lockdown in Newport and my rare illness, I finally got through. The next day, Scottish Power provided me with two codes, which unfortunately failed. Since Friday night, my supplies have been off, causing distress. As a benefits recipient struggling to make ends meet monthly, this situation has been overwhelming. Despite numerous attempts via chat, I am still without resolution. I am desperate for the new codes promised, as living in poverty leaves no room for such setbacks. Urgently need to defrost my fridge as they were supposed to send a £50 Tesco voucher for this purpose. My name is SG, and I am in desperate need of assistance.