ScentBird Customer Service Issues

I accidentally selected "Buy Now" instead of "Add to Queue" and immediately emailed support to cancel the order. I received confirmation within 5 minutes that the order was canceled, with a refund coming in 7 to 14 business days. Surprisingly, the shipment arrived yesterday, and now I am expected to cover the return shipping cost. Additionally, I never received the free scent promised for starting a new subscription. This whole situation has left me in a tough spot financially, as the money spent should have gone towards groceries for my kids' lunches. I find it hard to believe the order was already on its way when I cancelled it promptly. I firmly believe I should not be held responsible for the return shipping cost and potential restocking fees, especially since the mistake was addressed immediately. The fact that I also did not receive the scent I initially wanted makes this situation even more frustrating.

I am extremely frustrated right now. Scentbird has charged me twice for products I never ordered. They charged $19.69 on my Visa and $26.81 on PayPal. Despite having a screenshot showing my inactive account, this issue needs to be fixed immediately. If not, I will publicly expose their unethical practices on all social media platforms. Additionally, I will contact Get Gephart and this incident will not reflect well in the news, potentially reaching thousands of viewers.

I need to address this situation once more. I was billed a total of $46.50 on two different accounts for a subscription I had already canceled. Despite multiple emails to Scentbird, the issue remains unresolved. If necessary, I will consider involving "Get Gephart," a prominent figure in SLC, UT known for addressing companies that engage in scams or unfair practices. After reading various negative reviews, I have decided to abstain from using Scentbird and will instead explore LUXURY SCENT BOX and SCENT BOX when I wish to experiment with new fragrances. I advise everyone to thoroughly review all the negative feedback associated with Scentbird before considering a subscription with them.

I am disappointed with my experience with your product. I have only used two out of the 4 or 5 perfumes that were included in my order, and both times they leaked. The last bottle I kept upright, but still, it leaked. When I went to use the perfume from the last bottle, there was nothing left. Even the spray container where you place the perfumes leaks. This is very disappointing, and I have only been able to wear each perfume a maximum of three times. I would like to cancel my subscription and be reimbursed for at least 3 bottles of your product. Please refund me for September. A phone call to discuss this matter would be greatly appreciated. I apologize for not notifying you sooner, as we have been dealing with a death in the family and serious illnesses. Thank you for your cooperation. Sincerely, C. J.

I am Michelle S. I purchased your product on Top Hatter, but my card was charged, and I have not received anything. Even though Top Hatter said I wasn't charged, today it looks like there was a new charge attempt. I want a full refund from you. My bank has cancelled my card but kept it open for a possible refund from you. I recommend ending business with Top Hatter. Please address this promptly to avoid escalation.

I recently made a purchase from Scentbird through Tophatter. Unfortunately, I have not received my order from the company. I am requesting a full refund for this transaction as I do not want to proceed with any further purchases or dealings with Scentbird. Additionally, there have been some suspicious activities on my debit card following this purchase. Tophatter informed me that the purchase was canceled, but it appears there was an attempted charge on the card again. To prevent any further issues, I have already cancelled the card. Please process a full refund for the purchase as I have not received any products or services. Kindly issue the refund to the same card. I hope to receive a prompt response regarding this matter. Just to clarify, I am seeking a complete refund for the transaction. Thank you.

Since moving to my new home in July [redacted], I have not received any of my monthly subscriptions. I closed the account linked to the subscription and was unaware I was still being charged for over a year without receiving any products at my new address. I recently received a large bill from my old bank account due to continuous charges. I forgot about the subscription entirely. Additionally, I am unable to log in to my account to cancel as my password is not working. I am extremely dissatisfied and upset with this service. I would like a refund for the last 16 months of charges for products I never received. It is frustrating that I can only contact customer service through email.

Hello, my name is Samantha. I have written to you a couple of times without receiving any response. I am concerned about being charged $14.95 after canceling my subscription, as well as an additional $5 charge a week later for unknown reasons. I want to address this issue as soon as possible as I did not receive any perfume last month. As a single parent of three, these unauthorized charges are difficult for me to manage. I would appreciate it if you could promptly get back to me regarding this matter. Thank you and have a great day.

Last month, I received the Versace Crystal. My name is Amy Shelton. Unfortunately, the item was damaged upon arrival, which is why I decided to unsubscribe. Despite this, I was still charged an extra $15 after unsubscribing. I would appreciate it if you could rectify this issue promptly. You can reach me at [redacted] or by mail at [redacted] Loblolly Pine Drive. I would like to cancel my subscription, request a refund, or receive a replacement Versace Crystal as soon as possible. Thank you.

I was charged $16.00 for my September shipment on 9/14/19 from my account. Typically, I get billed on the 1st of the month, so I'm unsure why it was taken at this time. It has been three weeks, and my order, which has been in the Illinois area for the last two weeks, has not arrived. If I do not receive my order by the 15th, I would like Scentbird to refund the money back to my account. If this issue is not resolved, I will have to consider ending my subscription with the company. This is the first problem I have encountered, and I hope we can resolve this swiftly.

I requested to cancel my subscription but have not received any response yet. I am unsure about the delay in processing my request. The scents I have received thus far are not to my liking, and I prefer not to receive any more. Thank you for your assistance. Sincerely, Joann Carney [redacted] N Laurel St Bridgeton, NJ [redacted]

I recently encountered an issue with my order not shipping due to a misunderstanding about the monthly charge from Scentbird. I believed the total amount was $14.95, which I had on my Cash App Visa set to automatically apply on the 3rd of each month. However, upon realizing the actual cost is $16.44, I attempted to adjust the payment accordingly. Unfortunately, my card was declined, and I am seeking clarification as to why this specific card is deemed unacceptable when it ensures the monthly payment on time as requested. If I face penalties for insufficient funds during this one-time occurrence, without prior notification of additional charges like taxes on top of the $14.95 price, I kindly request the cancellation of my membership. Thank you for your assistance. Best, Juliette S.

I cancelled my subscription months ago, but you guys are still billing my account, causing me to be charged $30 every time. I should not have to deal with reimbursing my bank for these charges. Due to an injury, I had to cancel my subscription to the perfume product I enjoyed. I request that you cancel this subscription immediately. I was planning on resubscribing soon, but now with my bank being overdrawn due to these unauthorized charges, I have to reconsider. I cannot afford the $30 charged repeatedly by my bank for a subscription I had already canceled, which is more than double the product's actual cost. Please address this issue promptly, or I will have to take further steps to recover the funds lost and avoid potential account closure with my bank.

I have been unsuccessful in reaching out to Scentbird regarding a security breach where my information and credit card details were compromised and used on their website. Despite explaining to their representatives that I did not authorize the charges and expressing my concerns about the misuse of my information, they have failed to address the situation or acknowledge the fraudulent activity. As someone who oversees multiple hotels, I understand the importance of data security in this digital age. Scentbird has not refunded me or taken responsibility for the unauthorized transactions. I urge them to resolve this matter promptly to avoid further escalation. I have no intention of maintaining a membership with Scentbird and request a swift resolution to this issue to prevent me from escalating this matter through my bank.

I canceled my prescription a few months ago due to financial reasons. Recently, I received another delivery to my address and discovered an unauthorized charge on my new checking account. I am concerned about how this happened and would like it to be resolved immediately. I will return the order and expect a refund. Please refrain from accessing my checking account in the future. Thank you. - Toni F.

I am frustrated to see unauthorized charges on my account for a subscription I canceled 6 months ago. Despite two previous attempts to unsubscribe, I am still being billed. I have not received the product due to a change of address. Urgent action is needed from the company to refund the money taken and cancel my subscription. This marks my third request for resolution. -Rahmena W. Old Address: [redacted] E. Howell St, Philadelphia, PA [redacted]

I would like to address the issue I've been experiencing with your company. My name is Lucrecia Dominguez, and I originally tried your perfume in May for a six-month trial. I attempted to cancel a few months later, but was told it wasn't possible until the end of the trial period. The trial period ended in October [redacted], yet I was charged $15.90 in November [redacted] without authorization. I urgently request a refund of this amount back to my bank account. Additionally, I do not wish to receive any more perfume shipments. I have informed my bank to prevent further unauthorized charges. Please rectify this situation promptly. It's important to note that my issue has not been resolved despite the "resolved" status marked by Gethuman. I am deeply disappointed by the company's actions in charging my account without permission.

When I received the first item from Scentbird without signing up, I realized it was sent from a fraudulent account. I contacted Scentbird right away to cancel and avoid any further charges. Despite informing them not to charge me again, they did so recently without sending any products. I demand my account to be immediately canceled, and I will escalate this issue to the Better Business Bureau if necessary. I am frustrated that Scentbird lacks proper customer service where I can speak to a real person instead of dealing with automated calls. I am determined to address this issue through every available channel to seek a resolution. Please refund the unauthorized charge promptly. You can contact me at [redacted].

I have received three months of jewelry from your company and have returned two, with one currently awaiting to be sent back. Despite this, you have not canceled my account or refunded the charges made on my account. I may need to contact The Better Business Bureau if you do not respond promptly. I am also in touch with my credit card company, so I urge you to reply promptly. Dealing with your company has been difficult.

I recently received an email offer from Scentbird for 50% off my first month. Excited to take advantage of the discount, I signed up and submitted my debit card details. Unfortunately, instead of a confirmation, I received an error message prompting me to try again later. After a few unsuccessful attempts, I noticed that my debit card had been charged twice for $14.95 each time. I would like to have these two additional charges refunded and the extra subscriptions canceled at your earliest convenience. Thank you.