ScentBird Customer Service Issues

Subject: Replacement Request and Address Update Hello, I am writing to inform you that I received my recent order and unfortunately, the bottle was broken during shipping. The contents were all wet due to the breakage, while the mister and tubing remained undamaged. I had selected Berdoues for the month of April. Could you kindly send me a replacement bottle? I have kept the container and packaging in case you require a photo for verification. In addition, I have relocated to a new address. Please send any future correspondence or shipments to the following address: Minda Staake [redacted] Forrest Lane Meredosia, Illinois [redacted] Email: [redacted] Thank you for your attention to these matters. Please don't hesitate to reach out if you need further information. Best regards, Minda Staake

I'm becoming increasingly frustrated. I've contacted your company three times to cancel my subscription. Despite not receiving my last month's order, I was charged. After contacting to cancel once again due to the missing order, you still charged me this month. I've already spent $50 on orders I never got, and today, I received an unwanted order. I do not wish to remain a member of your company as this experience has been disappointing. I want the $50 refunded for the undelivered orders and do not wish to receive the recent shipment as I have already canceled my subscription.

Hello, I'm Daniel, a customer of Scentbird. After seeing the 25% off ad on YouTube, my mom helped me sign up. As a visually impaired person, she manages my online tasks. We're facing difficulty continuing the $15 monthly subscription due to the website prompting an upgrade, but all we want is to switch the cologne for July. My mom has spent 2 1/2 hours trying to do this and finds the lack of customer service frustrating. We simply wish to maintain the $14.99 monthly subscription for one cologne. In June, I selected Versace Man, and for July, I'd like Dolce & Gabbana Light Blue. I don't want to upgrade. The password issue is also troublesome; despite our attempts to change it, we keep receiving random numbers. The website appears to have numerous issues, with countless complaints found online. I expected a smooth experience but encountered challenges. If my issue isn't resolved, I may need to cancel my subscription.

I have sent at least three emails requesting to stop billing until August. I also inquired about how to put my subscription on hold similar to my sister's account. Despite my requests, I was billed at 4:40 am on July 4, [redacted]. If the $14.95 for July and the $10 overage charge are not refunded to my debit card within 24 hours, I will involve my attorney. I insist on a total refund of $24.95 promptly. I do not wish to receive any additional products or alternative offers. Please honor my request to refund the amount without further discussion.

I am extremely frustrated with my experience with Scentbird. I signed up in May and received my first scent on June 4th. The second scent was supposed to arrive in early July, but now I've been told it may not come until mid-July due to "careful packaging." This is unacceptable, as the company's advertisement clearly states the schedule for deliveries. The lack of a phone line for orders and customer service is suspicious. I demand that my orders arrive on time as promised, or I will escalate this issue to the BBB and create negative publicity for your company. Sean P. Whitman, MA. Email: [redacted] Phone: [redacted]

I signed up for Scentbird on June 24, [redacted], and received my first shipment on June 30th. I upgraded to 2 items per month on July 12th, and I was charged at that time. Now, my account still only shows tracking for my July shipment. The website states that the second month's shipment is sent out in the third week of the month. It's now past the third week, and I haven't received any updates about my upgraded 2-item shipment yet. This will only be my second shipment, so I'm finding it confusing. My first delivery was on June 30th, and I haven't received anything for the whole month of July. I have attached some screenshots for reference. Thank you for your help in clarifying this process for me. I'm excited to explore new scents and enjoy the subscription service.

I recently upgraded to the 2 for $25 plan and was disappointed to find that I was charged $25 but only received one fragrance. This is my first time receiving my order since the upgrade, and it has been a negative experience. I am considering canceling my subscription due to this issue with my payment. I would like to discuss this matter with a representative. Please contact me at [redacted]. Upon checking my account, it shows that the order has been delivered, but the only item I have received so far is the Tom Ford fragrance on July 23rd. Today is July 27th, and I have not received anything else.

I recently noticed three charges on my PayPal account for Scentbird, despite only signing up once. I am concerned about the multiple charges and I am also wondering about the status of my Scentbird for this month. Additionally, every time I attempt to log into Scentbird to select my perfume, it prompts me to finish setting up my account even though I have already done so and received two months' worth of products. Your assistance in resolving these issues would be greatly appreciated. Thank you.

I have been charged $26.75 per month for my Scentbird subscription, which was supposed to include TWO monthly scents. Despite changing my subscription to receive TWO scents monthly, I have only received ONE scent for the past three months (May, June, and July). I take responsibility for not contacting you sooner about this issue due to various family matters, including my daughter's high school graduation, the loss of a close family friend, and preparations for college. Now that things have settled down, I would appreciate if you could explain why I have only been receiving one scent instead of two. I kindly request a refund for the missing scents or an additional scent in the next three months of my subscription. Thank you.

I recently saw a misleading advertisement for a subscription service claiming their monthly bottles had over [redacted] pumps. After ordering a 3 month supply, I found the actual amount was far less than advertised. The second bottle wasn't even half full, and the third only lasted about 30 pumps. This false advertising is frustrating, and I believe a refund for the full amount is necessary, as well as a replacement for the product Get A Room. The ad was associated with Scentbird on Facebook, and while Scentbird may not have directly created it, it reflects poorly on their company. Having no customer service phone number is concerning. I hope this issue can be resolved promptly and honestly.

I signed up for Scentbird with a promotion offering the second month free back in July. I received my first shipment at the end of July but haven't received anything since. The cologne I had selected, Tommy Bahama Maritime, was in my queue but has been deleted, and I haven't received any shipments this month. Despite that, I have been charged every month, resulting in me being 2 months behind. Please send me the Tommy Bahama Maritime and any other cologne from my queue to catch me up. I really enjoy this service, but if this issue isn't resolved, I may switch to another company. Kindly address this promptly or at least provide an update. I have been waiting for a response for nearly 2 months. Thank you.

Hello, My name is Jill Strasburg. I purchased a Scentbird box for my husband a month ago. I used to have a monthly subscription to Birchbox, which was always delivered on time, sometimes even early. I decided to switch to Scentbird for my husband. I'm concerned about the delay in receiving the Scentbird box. If this is the norm, I would like to cancel my membership and revert to Birchbox for my husband. You can contact me at [redacted] or [redacted], via call or text. Alternatively, you can reach me by email at [redacted] or [redacted] I appreciate your prompt attention to this matter and am eager to resolve it quickly. Thank you, Jill Strasburg

I signed up for Scentbird in early September and opted for the upgraded subscription. After waiting for weeks and seeing that my order was stuck in processing with no tracking information available, I tried contacting Scentbird several times. Unfortunately, all I received were automated email responses, with no follow-up despite my replies. I was really excited about this service and would like to receive my subscription, or alternatively, a full refund for the two payments made so far. It's frustrating not being able to reach anyone or find a phone number to call for assistance. Thank you for your help. Best regards, Dixie

I am dissatisfied with the service provided by your company. I experienced delays in receiving my last packages, despite clearly expressing my desire to cancel my subscription. To my dismay, $70 was withdrawn from my savings account without authorization. I insist on a refund of this amount and an immediate termination of my subscription. This ongoing issue has caused me considerable frustration over the past four months, with recurring charges every three months. I have not received the perfume for this month, which I do not want. Please refund my money promptly and cease my subscription.

I joined Scentbird in August and received that month's perfume, but September's product was missing, although it arrived in October. I upgraded to receiving 3 products a month on October 3rd. Unfortunately, I have yet to receive my October order, and I've been notified of card payment issues, even though $35 was deducted on October 3rd. I also purchased 2 perfumes for $36 but haven't received any shipment notifications. I'm frustrated with the multiple issues I'm facing with Scentbird, unlike my other problem-free subscriptions. I'm waiting for my October subscription and the 2 Juliette Has a Gun perfumes I ordered. Please stop attempting to charge my credit card for items I've already paid for.

I have noticed that $25 has been deducted from my account for the past 3 months without receiving any product. I initially subscribed for one bottle per month, but later switched to the $25 subscription. Despite the deductions, I have not received anything. I have not been able to reach out to your customer service team successfully in the past about this issue. Please contact me promptly to resolve this matter or I will consider taking legal action to retrieve the $75. My email is b.angela[at]yahoo.com.

I signed up for Scentbird's two-month subscription to receive two colognes per month. My PayPal account was charged $25.00, however, I have not yet received any products and when I checked the site, it shows that I am not subscribed. I discovered several complaints and disputes with the BBB regarding your company's failure to deliver goods or services. I would like a refund as I do not wish to support a company with poor customer service. I have already reached out to PayPal and requested a refund. My email is [redacted] and my PayPal email is [redacted] I expect a full refund as I prefer to do business with companies that value customer satisfaction.

I was billed on a different date than specified in the policy, resulting in $35 overdraft fees from my bank for October and November. I did not receive my October shipment, canceled my subscription multiple times via email and Facebook, yet was billed for November without receiving October's order. As of November 16th, I still have not received October's shipment but have been billed for both October and November, incurring two $36 overdraft fees. I should not have been billed for November on the incorrect date. I request a refund for both months and cancellation of the subscription retroactively from my October cancellation. I also expect reimbursement for the $70 in overdraft fees and the charges for both months since products were not received despite being billed.

My account has been overdrawn by this company, and I urgently need to speak with someone. My phone number is [redacted]. My name is S. Staley. I am extremely frustrated by the long wait for my perfume and the multiple charges without being able to reach anyone for help. My email is [redacted] This situation is not a joke. I was initially excited about your company and being a customer, but the lack of communication and service is beyond disappointing. My account was overdrawn by $43.21, and I have only received one of my orders after waiting months. I need immediate assistance as this is highly unprofessional and upsetting. Please get in touch with me as soon as possible. Thank you, Sarah Staley.

I am reaching out for the third time regarding my first order placed a month ago that is still in the "processing" stage. I have not received a response or information on the delay. I am frustrated and request a refund. Unfortunately, I will not be using your services in the future due to this experience. I feel unappreciated and mislead, lacking the proper updates I expected. I will inform others of my disappointing experience. Communication seems to be a notable issue here, which is disappointing considering the reputation of your company.