Samsonite Customer Service Issues

In early [redacted], I bought three Samsonite luggage pieces from Macy's — a 25" and 21" Silhouette Sphere Spinners, and a smaller carry-on. During trips to Las Vegas and Australia, I experienced issues with the zippers and outer shell. Macy's offered an upgrade for $[redacted], which I declined. Instead, they suggested seeking a warranty replacement from Samsonite. I kindly request to have my deep purple-ish burgundy set replaced for free or in a color of my choice in the same model. I'm willing to return the items with a pre-paid label. Thank you for your assistance in resolving this matter. Sincerely, Jill D. W.

Dear Sir/Madam, I am writing to address an issue I have with a Samsonite suitcase purchased in the United States in [redacted] from Orlando, as it carries a lifetime guarantee as indicated on the label. Despite this, I have encountered ongoing problems with the zipper during my travels. This has led me to purchase another suitcase to cope with this issue, resulting in significant expenses. This has unfortunately diminished my trust in the brand for any future purchases. I sought assistance from the local agent in Saudi Arabia, who attempted to fix the zipper temporarily but suggested a complete replacement may be necessary. They advised me to reach out to you to resolve this matter. Best regards, Dr. H. Al Shagawi Saudi Arabia

Subject: Request for Refund Due to Double Payment Issue Hello, I recently visited your BRASOV store in Romania and unfortunately, I encountered a problem during the payment process. Due to an error with the POS machine, my credit card was charged twice for the same purchase. I have already informed the store about this issue, providing them with copies of the POS machine slip printouts and billing details. However, I have yet to receive a refund for the duplicate charge. I have also reached out to Samsonite Headquarters Customer Service for assistance with this matter. Thank you in advance for your prompt attention to this issue and for processing the refund of the excess amount charged. Sincerely, Yasemen M.

I received my new Samsonite luggage today with order number [redacted][redacted]. Unfortunately, one of the latches is faulty and won't close properly even when the suitcase is empty. My friend and I took advantage of a promotion for buying two cases, but only mine is defective. I plan to return it and would like a replacement sent to me directly in ice blue. Let me know if you need a picture as proof of the issue.

I bought two pieces of the Samsonite Eco Nu luggage on January 3, [redacted], as I aim to purchase eco-friendly products. While checking out, the Prop 65 warning appeared, but I didn't take note of it at the time. Now, I'm concerned and want more information regarding the chemicals involved with the Eco Nu luggage. I typically keep my clothes in the luggage while traveling to avoid any chemical smells transferring onto them. Could you provide me with the name of the Prop 65 chemical related to the luggage and elaborate on its implications? Also, I am wondering if there are safer alternatives within your product lines that I could exchange for. I prefer to make informed and healthy choices. Thank you for your assistance in guiding me on the best course of action regarding this matter. I would greatly appreciate speaking to someone knowledgeable about this.

I purchased several Samsonite Leather Expandable Briefcases from Staples as gifts for my husband and his workers. Unfortunately, the strap on my husband's briefcase is starting to rip. I do not have a receipt as I did not anticipate needing it for returns. When I reached out to Staples, they advised me to contact the manufacturer's customer service. I have photos of the damaged bag and hope for a replacement. I am holding off on posting any reviews until this matter is resolved. The briefcase is no longer available at Staples, but I found it on Amazon for $99. I believe a new briefcase should be sent without me having to purchase another one. We have been loyal customers of this brand and never encountered issues before. I am eagerly awaiting your response and a solution to this problem.

Hello, I am Rinat from Israel. During my recent trip to the USA, I purchased a large Samsonite suitcase at the Leather & CO shop in Miami airport on 17/08/[redacted]. Unfortunately, the suitcase was damaged, specifically the wheel adjustable handle. As my warranty is still valid, I am seeking assistance in locating a repair service in Israel. Your prompt response on this matter would be greatly appreciated. Thank you in advance. Rinat

To the relevant party, I am reaching out from Los Angeles, California to address an issue with my Samsonite suitcase. Last September, I had all four wheels changed, a process that took over six months. Recently, during my Christmas [redacted]-19 international trip, I discovered three of the new wheels were already worn out upon my return in January. It is disheartening that the new wheels did not even withstand a single trip. Despite the affordability of the wheel replacement, I have valued and used Samsonite luggage for over three decades. I am disappointed with Samsonite's product quality in this instance. The staff at Vogue Shoe Luggage in Torrance, CA offered to replace the wheels free of charge if I send in the defective ones. I possess photos of the wheels for verification purposes, if necessary. I hope for a resolution to this matter. Best regards, Marisa S. Contact: [redacted]

While shopping at a Samsonite store in Delhi, India, I requested a receipt with the store address. I inquired about the latest bag models and noticed a deduction on the receipt. Despite the employee denying any deduction, I asked to speak to their manager at the airport branch, where I am a visiting passenger. Two hours after my initial purchase, I visited the airport branch and learned there was a 10% discount available on the item I had purchased, contrary to what I was previously told.

Subject: Urgent Warranty Claim for Samsonite Suitcases Dear Service Team, I am writing to address some issues with the two suitcases I purchased from CSD Canteen in New Delhi in [redacted]. Both suitcases have experienced zipper problems and issues with the extender not opening fully. I have attached the necessary documents, including the bill and warranty cards. I have been in communication with Mr. Puran Srivastava from your Delhi office, who initially agreed to replace the cases. However, I have not heard back from him recently. I am willing to pay the price difference as needed. Could you please confirm if Samsonite will honor the warranty for these cases? I would appreciate a prompt reply or a call from a supervisor to help resolve this matter efficiently. Thank you for your attention to this issue. Best regards, Vinod Bhola

Subject: Return Request for Order Number CSA[redacted]7 Hello Canada_CS, I am reaching out to request a return for Order Number CSA[redacted]7. The 30-day return window falls exactly on December 25th, which was when I received this item as a Christmas gift. Due to the holiday observance days on Monday and Tuesday, today is my first opportunity to address my concerns with you. I am disappointed with the quality of the luggage set, as it appears to be inferior compared to our previous SAMSONITE purchases. I kindly ask for guidance on the return process moving forward. Thank you for your prompt attention to this matter. Sincerely, Trace Ward-Hackett P.S. I have been attempting to contact you over the phone all week without success. I strongly believe that this Christmas order should be eligible for a return. On December 25th, your system was unable to locate the order for a return request.

I placed an order on June 15th and paid using a credit card. The order confirmation number is ATSM[redacted]07. I ordered from Visakhapatnam. My email address is [redacted] The shipping address is: Praghna Sree Abhilash Enclave, Flat No-13 CBM Compound Visakhapatnam-[redacted] In the order confirmation email, it mentioned that the item would be shipped from the store. However, I have not received any updates or notification from the store about the delay in delivery. I kindly request assistance in expediting the delivery of my suitcase.

I purchased my Samsonite suitcase in January this year and have only used it for three trips as a checked bag. After the second trip, I noticed a significant crack near one of the wheels on the bottom of the suitcase. I attempted a temporary fix with super glue and duct tape, which worked for a while, but on my third trip, another large crack appeared on the bottom. I patched it up with tape to get back from the trip, but now the suitcase is unusable. I can provide pictures of the cracks if necessary.

I encountered a problem with my new Samsonite luggage strap lock after setting the combination. Initially, the lock jammed, making it impossible to close. After managing to move the silver tab on the back through the L-shaped channel, the lock clicked, allowing me to engage it. The strap is securely fastened through the suitcase handle, leaving me unable to open it. I am currently unable to use the suitcase in this condition and believe that the lock may be defective. Assistance with this issue would be greatly appreciated.