Ryobi Customer Service Issues

I need assistance with removing the Lithium battery from the leaf blower. Despite trying various methods like pushing, pulling, and depressing the latch, I have been unsuccessful in detaching it. After using the blower for about 10 minutes, I attempted to charge the battery but encountered this issue. Any advice or guidance would be greatly appreciated. Thank you, J. Musgrave

Last year in [redacted], I purchased the Ryobi [redacted] psi power washer from Home Depot. I am incredibly impressed by the build quality and overall performance. However, I have a concern. Despite following Ryobi's instructions precisely, I am experiencing an issue where the pressure diminishes after approximately 5 minutes of using the wand. It seems to be a cavitation problem, causing the pump to receive varying amounts of water inconsistently. I have tested different hoses and water outlets without any improvement. This recurring issue hints at a potential pump failure even though I have not neglected or abused the equipment. It seems like a design flaw or an engineering problem that needs attention. I would appreciate some feedback or perspective from Ryobi on this matter rather than just wishing me luck. This power washer is an excellent product overall, but this flaw requires addressing. Thank you for your attention. - Mark G.

I need a replacement for a defective lawn mower battery covered under warranty. The warranty representative I spoke with over the phone insisted on testing the battery and requested various serial numbers from both the battery and charger. I have decided to return the lawn mower to Home Depot as a warranty claim. I refuse to engage in diagnosing a dead battery over the phone. I plan to sell the lawn mower on bstock.com or liquidation.com, allowing an eBay reseller to benefit from a great deal. Ryobi/Home Depot will incur the loss, but I will ultimately receive a new battery. This entire situation could have been avoided if Ryobi simply sent me a new battery and covered the return shipping for the faulty battery.

In August [redacted], I bought a Ryobi 40V-X Gen II trimmer for $[redacted].38, attracted by its versatility and ease of use. However, after just 7 months, the motor overheated and eventually seized. When I contacted the store where I made the purchase, they informed me that I would need to pay $30.00 to ship it to an authorized service center for evaluation. They warned me that if the issue was deemed to be user-related rather than a manufacturing defect, I could be charged up to $[redacted].00 for repairs without any consultation. Taking into account the initial cost, shipping fee, and potential repair cost, it would amount to $[redacted].38 for just 7 months of usage. This is not financially sustainable for me, especially during these challenging times due to the pandemic. Despite having been a loyal customer spending thousands with Ryobi for my farm tools, I am now considering looking into alternative vendors for my future tool needs.

I bought a RYOBI ONE+ 18V Lithium-Ion Cordless 2 Gal. Battery Chemical Sprayer with two tank systems in March [redacted]. I always flush it with cold water after use. Lately, the pressure is dropping after a brief moment of proper spraying. I made sure the screen and connections are clear of debris and washed all parts thoroughly, but the problem persists. Can you advise on how to fix this issue, or is a replacement necessary? Thank you. -Tad Brooks

I own a Ryobi 18V Lithium brushless string trimmer model P2009. I believe it is a bump feed trimmer with two holes on each side. I purchased it brand new two years ago. I am having trouble finding the correct string to reload the spool. The Home Depot staff couldn't provide the information I needed, including whether they sell preloaded spools. I also want to know if I should have received a quick rewind spool tool, which I've seen in videos and on newer models in the store, with my purchase. Having the tool would make rewinding empty spools much easier, especially since my strength and agility aren't what they used to be. I was advised to purchase a 5-pack of .[redacted] single line and spool # AC80RL5, but it doesn't fit. I am considering buying the correct preloaded spools or larger single spools on Amazon, but I need to confirm the correct number, color, and diameter before proceeding. Thank you, S.T. Clackamas, OR

I bought a self-feeding Ryobi attachment for my Ryobi Weed Trimmer/Lawn Edger, which was easy to attach. After using it once, the head stopped self-feeding. I attempted to disassemble it, but I couldn't. I looked into the exit port where the line comes out and found there is still line stuck inside. My current challenge is that I cannot get the spool head to unlock, despite trying everything, including using an oil filter wrench for additional leverage. Unfortunately, I am unable to take it apart to rewind it with new line. Any suggestions on how to proceed would be greatly appreciated. Thank you for your help!

I suggest that manufacturers include more than a foot of string in new weed eater packages and clearly label this on the outside carton. It's important to provide warnings and information about the millimeter size of the string. This lack of foresight inconveniences customers who then must make additional trips to purchase twine. By improving these details, companies can prioritize customer needs over profit margins and enhance their overall performance. Clarifying these product details on the box would greatly benefit consumers.

I received a Ryobi 480e riding mower at home yesterday and was shocked to find severe damage in multiple areas. The metal frame is broken in two places, the front wheels are twisted, and there are abrasions on the housing and charging port. The mower is unusable due to the extent of the damage. I have taken numerous pictures to document the condition. I am currently facing challenges getting assistance from my local Vineland, NJ Home Depot after being on hold for hours. I have canceled the payment for now. This experience has left me feeling very disappointed and frustrated with the situation.

Subject: Ryobi Sander Belt Replacement Issue I appreciate your detailed description of the issue you are facing with the cog drive belt on your Ryobi sander BD [redacted]. It seems like you have taken good care of the machine, but the belt is wearing out prematurely. You have already adjusted the tension stop feature inside the machine, but the problem persists. Your request for advice on potential mistakes you may be making and suggestions for better quality, longer-lasting belts is valid. It's frustrating to have to replace the belts frequently, especially after such a short amount of sanding time. I hope you find a suitable solution soon to avoid further inconvenience. Have a wonderful day ahead. Best regards.

I bought a Ryobi P2900 cordless grass shear less than a year ago. I am looking for replacement parts as some internal components need to be swapped out to make it work properly again. Despite extensive online searches, I have found out that the necessary parts, with part numbers #[redacted]09, #[redacted]64, #[redacted]77, are no longer being produced. This renders my Ryobi shear unusable. I am perplexed as to why these parts are unavailable and wonder if there are any plans to make them accessible in the future. The situation is frustrating as it seems like false advertising by Ryobi to market a product that cannot be fixed. If this is accurate, I am deeply disappointed in Ryobi and question their credibility and integrity. I feel let down and compelled to share my experience to prevent others from facing similar issues. - G. C.

I have purchased several of your two-cycle Weed Eaters and two of your four-cycle weed eaters. Sadly, the last three have all lost the set screw that holds the shaft bolted to the engine. Each time this happens, I am forced to buy a new weedeater. When I switched from your two-cycle weedeater to the four-cycle, it was because I felt my applications were too much for the two-cycle model. I had to replace the weedeater because I couldn't find a replacement screw. Now, I am looking to spend more money on a new weedeater due to the same issue. I believe this is a recurring problem that needs to be addressed by the company. I am reaching out for your assistance as I cannot afford to keep replacing these tools. Thank you for your understanding.

RY48ZTR75 mower with serial number JY19081D010078 was put into service in the spring of [redacted]. I am experiencing uncertainty with the charging. Approximately 20% of the time after completing a charge, the battery indicator displays the same percentage as before charging. Initially, the green LED flashes when the charger is connected, and it remains steadily green after several days. The behavior of the mower remains consistent whether the charge indicator starts at [redacted]% or the previous percentage. There have been no fault codes flashing. Charging takes place indoors at a temperature of around 70 +/- 10 degrees Fahrenheit with a line voltage of [redacted] volts. As an electrical engineer, it seems to me that correct charging is occurring, but there may be issues with the charge display or associated electronics. This problem started about a month after the mower was put into service. Any suggestions would be greatly appreciated.

I bought a Ryobi pressure washer on Facebook Marketplace from a seller offering Ryobi products. It seems like a brand new machine, but I suspect it might be a returned item without a receipt. The seller assured me of a refund if any issues arise, but now they are unreachable. The machine works briefly before shutting down when I start using it. I believe it could be an unloader valve problem, but I am unsure how to test it. Is there a warranty for this kind of purchase? Can I receive customer support for this issue? The model is Ryobi RY803001, with 2.3 GPM and a maximum of 3,[redacted] PSI, serial number KC20233D020003, manufactured on 6-3-20. Any assistance would be appreciated. Thank you!

Good Afternoon, I am reaching out regarding our Ryobi cordless whipper snipper and leaf blower combo that we purchased last Spring. The whipper snipper suddenly stopped working this week while I was using it in the flowerbeds. After a short while, it emitted a burnt smell and some smoke came from the bottom where the string is attached. Unfortunately, it will not turn on now. I am quite disappointed as we have had no issues with our other Ryobi yard products, including 2 cordless lawn mowers that have performed well. The incident occurred after just about 10 minutes of use in cool weather, so I am unsure why this happened. I would appreciate any advice on how to address this matter. Thank you for your assistance. Sincerely, Michelle S.

Dear Ryobi, I bought a Ryobi power tool set (6 tools) in December [redacted]. Recently, the tip of my sawzall broke, and my drill snapped while working. Thankfully, I was drilling slowly. The only previous issue was my impact motor revving high without slowing torque. Overall, I like the tools and their compatibility with various batteries. Although it’s nearly a year since purchase, and I may not have the receipt from Home Depot in Kalispell, I'd appreciate any assistance given the recent tool malfunctions. I depend on these tools for my job. I hope to hear from you soon as I try to locate my receipt. Thank you, JL

Hello. I purchased the Ryobi 6-piece 18-volt tool kit 95 days ago and have the receipt. On the third use of the 5.5-inch circular saw, it started making loud noises from the motor and feels weak even with a fresh battery. The warranty mandates that I bring the tool to a Ryobi-approved repair facility and pay a $30 fee upon drop-off. Only if the repair technician confirms the tool has not been mistreated or modified will Ryobi reimburse the $30. The repair is expected to take 2-4 weeks before it can be picked up. I find this policy to be unfavorable as the standard in the industry is for the company to send a new or refurbished tool with a prepaid return label and RMA info. This would allow customers to conveniently drop off the return box at an approved post store or have it picked up by FedEx or UPS from home. Unfortunately, this experience may deter me from buying from Ryobi in the future. Thank you.

Hello Ryobi, I am interested in transitioning from gas powered tools to electric ones, starting with my snow blower. I came across your upcoming 2-stage 40v blower but have not found any reviews online or pricing information yet. I am reaching out to inquire about the price and if there are plans for early reviews. I always research a product thoroughly before making a purchase. If you are seeking beta testers, I have experience beta testing for other companies and would be willing to help out, even if it means returning the unit after testing. Thank you, Matt S.

I've been trying to reach out online but keep encountering errors. I have a query regarding my recent purchase during Ryobi Days. I bought a 2 pack of 4Ah batteries and received a free non-brushless hammer drill. Unfortunately, the hammer drill trigger stopped working about a week later, and one of the batteries is not holding a charge. When I attempted to exchange them at my local HD, they were out of stock of the non-brushless hammer drills. They suggested I return everything for a refund. As I didn't have the second battery with me, I wanted to inquire here about getting it covered under warranty. I'm a huge fan of Ryobi products, being the main tools I use for my construction business. I own over 40 Ryobi power tools and batteries, and while they have broken occasionally, I usually replace them. However, this recent purchase didn't last long. Could you please advise me on the next steps? Thank you in advance.

I exclusively choose Ryobi Tools due to their brand reputation and competitive prices. Approximately over two years ago, I acquired a Ryobi Jet Fan Blower which has been problematic. I replaced the Carburetor and spark plug wire kit, but the blower still isn't functioning. I've consulted a friend who is a mechanic, and he suspects it was defective upon purchase. Due to financial constraints, I cannot afford to buy a new blower or have it assessed professionally. Following Hurricane Ida, I am in urgent need of assistance as I'm unable to purchase a replacement blower. Any help would be greatly appreciated. Thank you. - Joe N.