Ryanair Customer Service Issues

Dear RyanAir Customer Service, I am writing to express my dissatisfaction with the service I recently received from your airline. Despite attempting to check in online to avoid additional fees, I encountered persistent issues with the website timing out. This led to us having to purchase boarding passes at the counter, which I believe is unjust considering the technical difficulties with your online system. I feel this situation unfairly penalized customers and portrays RyanAir in a negative light. I would like to request a refund for the fees paid due to this inconvenience. In my previous experiences with other airlines, such issues were resolved without additional charges when checking in at the counter. Unless this matter is rectified by receiving a refund either in cash or as a gift card, I regret to say I will not be choosing RyanAir for my future travels. My booking number is JG49UQ. Sincerely, Ekaraad Buijs

I recently booked a flight from Porto to Barcelona but mistakenly intended to book it from Lisbon. I realized the error three hours before my flight was scheduled when I was on my way to the Lisbon airport. I tried to change my flight on the Ryanair app, but the app was not user-friendly and kept kicking me off the server, making the flight options unavailable. Despite this, I went to the airport to speak to Ryanair customer service. The staff member was kind but couldn't issue a refund. She suggested I contact Ryanair for a refund due to the booking issue and explained the flight disturbances in Portugal this week. If I had been able to change my flight in the app, this situation wouldn't have occurred. I've flown with Ryanair frequently and plan to continue doing so. I kindly request a refund for the unused flight so I can reach my destination. Your understanding and help are greatly appreciated.

Dear Customer Service, I recently contacted Ryanair through an email addressed to [redacted] I am uncertain if this is the correct email to reach out to and would appreciate it if you could verify this for me. Thank you. Best regards, A.R. --- Hello Ryanair Help Desk, I hope you can assist me with an issue I faced recently. When purchasing 3 tickets from STN to LCJ (PL) with the reservation number I9GQ8F, we intended to use the [redacted].93 GBP available in our Ryanair Wallet as indicated in an email. However, we were unable to access these funds for unknown reasons and had to pay the full amount for the tickets. This was necessary as a previous booking, where we chose to pay 50% upfront, was cancelled by Ryanair after a few days, resulting in a loss of over [redacted] GBP. Could you please refund the [redacted].93 GBP from the Wallet to Mrs. L.R.'s account? We prefer not to keep the money in the wallet without knowing when we will make another booking with Ryanair. Awaiting your confirmation. Thank you. Regards, A.R.

Dear Sir, My daughter and I recently traveled on Ryanair flight FR5335 from Thessaloniki to Chania. The flight was delayed by 5 hours and 33 minutes, causing us to miss important appointments. This experience was incredibly frustrating and has left us with a negative perception of your company. We selected Ryanair based on its reputation for excellent service, but unfortunately, our experience did not align with these expectations. Under the law [redacted]/[redacted], we are entitled to a refund of [redacted] euros ([redacted] euros per passenger). If this matter is not addressed satisfactorily, we may have to pursue legal action. I kindly request your prompt attention to this issue and would greatly appreciate a refund. I eagerly await your response. Yours faithfully, I. Kaliontzakis, A. Kaliontzaki

My flight in [redacted] was canceled due to Covid, and I was issued a voucher that I haven't been able to use. Despite numerous attempts via phone and email to request a refund for the voucher, I have been unsuccessful. Every time I contact customer service, I encounter different responses, and the system wouldn't allow me to complete the required form. I was away and couldn't maintain a stable phone connection to continue seeking a refund. The voucher has now expired, but the website mentions a full refund would be provided if the expiration was due to Covid-related cancellation. Unfortunately, I haven't received any updates and struggle to reach a representative as my calls get disconnected after a long wait on hold.

Hello, my name is ABDELAZIZ AL-BASHEER, and I am a student in the UK. I am reaching out to discuss an issue I encountered with a recent flight booking with Ryanair. I scheduled a flight from Amman, Jordan to London, United Kingdom on September 10th, [redacted]. Unfortunately, I encountered a situation shortly after booking and attempted to reschedule my flight for another day. Regrettably, due to an accidental selection, I declined my flight and lost the funds. This flight is crucial for me to reach the UK, and losing the money shortly after booking is distressing. I kindly ask for assistance in obtaining a voucher from Ryanair to rebook the flight rather than a refund. My passport number is R321713. Thank you for your attention to this matter.

Hello, I am AD. I am reaching out to explain my situation. I am a student studying in the UK. On September 10, [redacted], I booked a flight with Ryanair from Amman, Jordan, to London, United Kingdom. Shortly after booking, an issue arose, and when trying to change the flight date, I accidentally declined the flight and lost my payment. This flight is crucial for me, as it is my only means of traveling to the UK. I am hopeful that Ryanair can assist me by providing a voucher equivalent to the amount paid, allowing me to rebook the flight. I prefer a voucher over a refund. My passport number is R321713, and my booking number is [redacted].

During check-in with Ryanair, an agent charged me an excess weight fee for my luggage, which was over the 20kg limit. The agent refused to sell me another checked bag to bring the total weight under 20+20kg, stating that even if I did, the bag would still be overweight. The agent threatened that if the fee wasn't paid, the bag wouldn't be checked-in and I would be denied boarding. Despite the queue building up, I felt pressured and had to pay a fee of [redacted] euro instead of the 35 euro for an extra bag. After checking Ryanair's website, I realized that combining the weight of two bags was indeed an option. In the next airport, we purchased a second bag check-in without any issues, and the agent confirmed that combining the weight was normal. While I understand the first agent couldn't change what happened, I believe Ryanair's customer support should be informed about the inconsistency in charges. I hope to receive a refund for the excess amount paid compared to the cost of a second checked bag, as it was accepted on the return journey.

Hello, I want to share my experience flying with Ryanair from Vienna to Edinburgh in July. Unfortunately, our baggage did not arrive with us. We immediately reported the issue and received reference numbers to track our lost luggage online. Despite the lack of updates for several days and no communication, we had to purchase essential items meanwhile. After a week, we were informed that one bag was found and supposed to be delivered. However, the delivery did not happen as planned. Eventually, we retrieved both bags from the Edinburgh airport warehouse after struggling to contact the delivery service. Upon our return home, we submitted a claim for a refund due to the incurred expenses during the trip. Ryanair should respond within 15 days, but we have not heard back after this time frame. We are aware that Ryanair offers financial compensation for such situations. We are wondering what further steps to take to ensure our refund is processed and how to reach out to Ryanair for an update on our claim. Thank you.

Hello, I am reaching out regarding a recent flight from Palma to Newcastle on September 9th. My companion and I had purchased one hold luggage item and each had a regulation hand baggage item. However, we were surprised when we were charged €46.99 for one of the bags, as it seemed inconsistent with our previous experience, especially since we did not notice other passengers being charged in the same way. We always strive to maintain good relations with your staff and would like to kindly request assistance in resolving this matter. This situation was different from our journey out of Newcastle on September 2nd. Thank you for your attention to this issue. -I. B.

I made a booking with Ryanair for a flight from Athens to Stansted in July for myself and my partner. The cost was around £[redacted] for flights that could be modified for a fee. Due to changing circumstances, I altered the flights to a cheaper route from Athens to Stansted, not knowing when we could travel. Now, I need to revert the flights back to the original route this month. After contacting customer service, I was informed that I would have to pay an additional £[redacted] for the change. Online, I found flights for a similar price to what I initially paid. I am concerned about potentially losing money and needing to book new flights. Can someone clarify if this extra charge is correct? I appreciate any assistance. Thank you.

Subject: Request for reimbursement of check-in fees Flight date: August 27, [redacted] Passengers: Lilia DJEMMALI and Erwan MEGEVAND Flight from Athens to Berlin, part of a Naxos-Athens-Berlin-Paris booking During our check-in at Naxos, we were unable to complete the Ryanair booking at the check-in counter or on our mobile phones. We were advised to do so in Athens instead. Upon arrival in Athens, we still couldn't connect (despite numerous attempts) via our mobile devices, requiring us to leave the Customs area to use the Ryanair check-in kiosk... As a result, we checked in at the kiosk 20 minutes late (after the 2-hour deadline) and were charged 55€ per person, totaling [redacted]€. Considering the website malfunction for check-in, the requirement to leave Customs, it being our first flight without our parents, having saved up our pocket money for months to pay for our vacation, and our flight being delayed by 1 hour compared to the scheduled time, could you please consider reimbursing the [redacted]€ as a gesture of goodwill? Thank you in advance for your understanding, and we hope you will take all these factors into account. Lilia and Erwan

I have booked flights from Liverpool John Lennon airport to Barcelona using RyanAir through EDreams. The outbound flight on 28th September [redacted] is booked with reference MEV7XW and the return flight on 12th October [redacted] with reference OJEPJH. I have seat 01A for both flights and already have the Boarding Pass for the outbound flight. As I won't have access to a Smartphone or laptop in Spain, I need help obtaining the Boarding Pass for the return flight. I have contacted EDreams without success. Can you please assist me in figuring out how to obtain the Boarding Pass for my return flight on 12th October [redacted] from Barcelona since I can't access the website while in Spain? Thank you.

I hope this message finds you well. I am writing to discuss a claim for expenses incurred as a result of a 2-hour and 50-minute delay of flight FR297 on September 10, [redacted]. I encountered difficulties submitting my claim through the online form as it did not allow me to input my bank name and the country of its origin, rendering me unable to complete the form as required. The delay of the flight caused me to miss my connecting flight from Dublin to Nice, scheduled for 18:00. Despite speaking with Ryanair staff at Stansted Airport, I was informed that accommodation in Dublin could not be arranged due to the delay being less than 3 hours. Consequently, I had to book a new flight directly from London to Nice for £75.99 on September 11, [redacted]. While I acknowledge the delay was under 3 hours, it prevented me from securing an alternative connecting flight in Dublin due to the lack of available accommodation. Therefore, I kindly request reimbursement for the £75.99 flight on September 11, [redacted].

Hello, my name is Hamed Alblooki. Unfortunately, I missed my Ryanair flight from Vienna to Athens on 17/08/[redacted]. Being a citizen of the United Arab Emirates and due to work constraints, I couldn't wait for 12 hours to receive my bags. Ryanair staff advised me to claim my bags at Abu Dhabi airport by stating they were lost at Vienna airport. However, in Abu Dhabi, they rejected my request, stating there is no Ryanair service there. As a result, I could not board the flight from Vienna to Abu Dhabi with Ryanair. I need assistance in retrieving my bags with the following baggage numbers: Hamed Alblooki [redacted]8, SEQ0158, SEQ0159, BULGTE. For any help, please contact me at [redacted][redacted] in Abu Dhabi, UAE, or reach me via email at [redacted] Best regards.

Subject: Unacceptable Treatment on Flight RF3208 from Manchester to Malaga on October 5th, [redacted] I want to express my disappointment with the treatment my family and I received on flight RF3208 from Manchester to Malaga on October 5th. I was traveling with my elderly mother, aged 83, and my 23-year-old daughter, both in need of special assistance. Despite booking priority seating for myself and my daughter in seats 5D and 5E, as well as an aisle seat for my mother in 12D, we encountered several issues. Upon boarding, we faced delays due to a malfunctioning lift at gate 53. Despite paying for priority boarding and overhead cabin space, we were asked to store our luggage under the seats as the overhead bins were full. This was unacceptable, especially given the special assistance requirements of my family. The staff's response to my concerns was dismissive, stating that what I paid for was not guaranteed. I have attached photos of the occupied seats and the cramped conditions we had to endure during the flight. I expect a prompt response to address these issues. If not, I will escalate this matter further to ensure that passengers receive the services they pay for. I anticipate your prompt attention to this matter. Sincerely, Kathryn Q.

During our trip to Tenerife on September 13th, we flew with Ryanair from Leeds Bradford airport. Unfortunately, we encountered issues with our luggage. We were given incorrect information on how to check our bags, which led to confusion and ultimately resulted in our luggage being lost for seven nights. This situation forced us to spend £[redacted] on essentials. Even upon our return to Leeds Bradford airport, some items were still missing from our luggage. We have been trying to make a claim through our holiday insurance but require a Property Irregularity Report (PIR) letter to validate our case. Swissport has informed us that once Ryanair contacts them to confirm the details, they can provide the necessary documentation for our insurance claim.

My daughter and her boyfriend recently flew with Ryanair for their first holiday. They made sure to weigh their bags before boarding to avoid any issues but were surprised when they were charged £60 each way for the extra hand luggage they brought. The assistant at the checkout was rude and unhelpful, making the experience even more frustrating. My daughter was informed she could contact Ryanair for a refund on the unused bags, with a promise that the charges would be reimbursed. I have reached out to Ryanair via email, providing a reference number, but have yet to receive any resolution. As students, the additional cost of £[redacted] each way is a significant burden for them. I kindly request assistance in ensuring that Ryanair honors their commitment and refunds the charges as promised.

Hello, I recently made a booking for a flight from Tel Aviv to Vienna and back with the following booking number: ME9QKJ. I opted for a regular fare ticket that was supposed to include priority boarding and 2 cabin bags for each flight. However, upon receiving my return boarding pass, I noticed that the priority boarding and cabin bags were missing, even though they were included in the fare I paid. After contacting customer service about this issue, I was informed that I would need to purchase a 10 KG bag separately because cabin bags were not available on that particular flight. This additional charge is unfair as I had already paid for these amenities in my ticket. Given my loyalty as a recurring customer, I believe that I should be allowed to bring a 10kg cabin bag for free, considering I purchased regular fare tickets. Although I've typically had positive experiences flying with your company in the past, I am disappointed by this recent discrepancy.

I recently flew from Dublin to Malaga on the 11th with just hand luggage. During my return flight yesterday on the 18th, I was unpleasantly surprised when I was told at the gate that I couldn't use the same hand luggage to fly back. The options given to me were to either pay for a checked bag or leave my luggage behind. Unfortunately, I didn't have any money with me since I had flown to Malaga to surprise my daughter who had moved there earlier in June and I had left most of my cash with her. Overwhelmed, I sat near the gate in tears until a kind stranger gave me 50 euros to pay for the bag. Upon rejoining the line, I was informed it had to be paid for with a card. The lady at the desk suggested I ask a friend to pay, or even random people in the queue to use their card. This left me with no choice but to abandon my borrowed bag and its contents, including over [redacted] euros worth of clothes and Doc Martens boots. I was extremely shaken and distressed and tearfully left my bag at gate B16 before boarding. The entire incident ruined my holiday, and I am now facing a significant financial loss.