RushCard Customer Service Issues

I've reached out twice here hoping to receive a response. Recently, I informed Rushcard about twenty unauthorized charges from Google Play. After contacting Google Play, I was able to retrieve refunds for four of the twenty charges, leaving sixteen still pending. Google recommended involving my bank. Following their advice, I have submitted a dispute via fax to potentially receive a provisional credit while Rush investigates. Being eighty years old, I rely on Rush for its convenient banking services. If this matter is not resolved satisfactorily, I may have to resort to local banking, which is not my preference. Although Google has acknowledged their mistake, the remaining charges are yet to be refunded. Hence, I am urging Rush Card to assist me in resolving this matter promptly. Thank you!

I misplaced my card and promptly informed Richard to block it in ****. However, I discovered in a May **** email that funds were deducted from my account every month since I reported the card missing, totaling over $***. Despite contacting customer service and providing my details multiple times, I haven't received a refund. I feel frustrated having to continually furnish my information for a resolution. It's unfair that funds were withdrawn without my consent after I reported the card missing earlier. I appeal for assistance from someone in the United States to help rectify this issue. I am Stephanie Lightner, and you can reach me at **********. I simply request the return of my card and a refund for the unauthorized transactions.

My card was lost or stolen, and I contacted Richard to stop the card in ****. I got an email in May of **** stating that funds have been deducted from my account monthly after I reported it. This adds up to over $***. Despite sending my credentials twice, I have not received my refund. I'm frustrated and want this resolved promptly. Taking money from my account after I reported the card missing is unacceptable. I need assistance from someone in the United States. My name is Stephanie L., and you can reach me at **********. I am looking for a quick refund of all my funds from Mr. Simmons' company. Assistance in resolving this matter promptly is appreciated.

I am writing to address an urgent issue with Rush card. They claimed to have sent me a replacement card on 11/3/[redacted], which I never received. Meanwhile, my direct deposit of $[redacted].85 was credited to the old card which they are unable to transfer to the new card as I do not remember the 12-year-old card number. Despite faxing them updated details including a new card number and a copy of my ID, they have not released my funds causing my utilities to be disconnected. Meta Bank stated they only require my SS number to resolve this and have reached out to Rush. My grandkids are facing hardship due to the lack of electricity and gas. I urge immediate action to release my $[redacted].85 and $[redacted] in funds onto my new card. Rush's customer service has been unhelpful, even disconnecting my calls. I am a 65-year-old disabled individual. I have also informed the BBB and Consumer Affairs about this issue. Thank you for your prompt attention. - Veronica M.

I recently received my paycheck in my account ending in [redacted]. To activate my card, I need the full card number and CVV code. I have my routing and account numbers but haven't received the full card details in the mail yet. Customer service confirmed the last 4 digits and expiration date but can't provide the full card number or CVV. How can I obtain the complete card details for bill payment purposes?

I lost my Rush card and they sent me a new one. Now, I'm trying to retrieve my Rush card account number and email associated with the old card to transfer my money to the new card. Nevertheless, Rush card is requesting an old number I used when setting up the old card, which I can't recall due to my current homeless situation with my baby. Unfortunately, I'm unable to access my funds that I need for my children. Rush card has caused issues for others I know, such as taking my sister's taxes in the past and locking her card. This situation is concerning for people in need of immediate access to their funds. I hope for a swift and reliable resolution from Rush card to transfer my money promptly to the new card. I've been waiting for assistance for three months and desperately need access to my funds for essentials like diapers, milk, and Christmas for my kids.

I am experiencing multiple issues with my RushCard. I am unable to access my account online, primarily because I forgot my 4-digit pin. When trying to reactivate the card online, it falsely states that the card needs activation, even though it was previously activated. When calling for assistance, the automated prompts do not assist in resolving the problem. Similarly, the online prompts are not helpful either. Additionally, I am unable to change my account information to continue using the card. I am disappointed with the lack of human technical support to address customer issues. The responses received via email seem automated, and the phone prompts are unhelpful. I find this lack of customer service support frustrating and this experience has been quite challenging.

I recently received my tax refund and tried to use my card at an ATM, but it kept saying my pin was invalid. After contacting customer service and waiting for a long time, I was asked to confirm my details. Unfortunately, the phone number I provided did not match the one on file, so they couldn't assist me. I tried again with a different number, but it still didn't match what they had. They requested a copy of my driver's license to update my information, which I faxed over. However, after waiting for a while and following up, they claimed they never received it and suspended my account. Now I can't access my funds or check my account online. I've faxed the required information twice but still haven't had any luck. How can I go about getting my account reactivated so I can use my card again?

I bought a Green Dot MoneyPak reloadable card at Circle K, where my sister works. I've had trouble accessing my account online to add funds for bill payment. When I visited the store and informed the clerk, he took my receipt and seemed to forget about it. I hope to resolve this promptly to either access my funds or close the account. Rush to release my funds soon so I can manage my upcoming bills. Thank you, Carl Watson. Email: [redacted] or [redacted]

I contacted RushCard regarding an issue with an unauthorized account attempt. Despite deleting the incorrect third card and order, they assured me that my accounts ending in [redacted] and [redacted] wouldn't be affected. However, when inquiring about my direct deposit, I was informed that both accounts were closed. I was never notified via text, email, or phone call, leaving me unable to pay rent or bills. I have been in touch with customer service several times since March 20, [redacted], seeking a resolution.

I am seeking assistance with my RushCard account. I originally applied for it in [redacted] but later reapplied with updated information after my release from prison. However, the account was not updated with my new address and phone number, resulting in me being unable to access it. My date of birth is May 11, [redacted], and my ID number is D[redacted]7 from Arizona State. I kindly request to change my email to [redacted] and update my phone number to [redacted]. If this is not possible, I ask for the account to be closed to avoid any further issues.

Hello, my name is Wanda J. I provided my tax refund details, but I haven't received the card or money. I contacted the IRS and my bank. I suspect someone tampered with my accounts. I am unable to access my previous email and shared sensitive information with someone. I need assistance in recovering my refund. The contact number on the account was [redacted] and the transferred amount was $[redacted]. Please help me retrieve my money, as it is for my rent. Thank you.

My card has been locked for almost two weeks due to an unauthorized card transfer my husband mistakenly reported. He faxed in the required ID and letter a week ago, but the card remains locked. Despite trying to call, we are unable to get through due to high call volume. Money is still being deducted from my locked account. I urgently need to speak with someone at Rush Card to resolve this issue. Locking the card based on a caller's statement was unnecessary, especially when our weekly card transfers are visible.

Unfortunately, I encountered an issue with my card as a result of not setting up a password. To resolve this, I had to provide verification to confirm my identity since they claimed I provided incorrect contact information. Despite not authorizing transactions on my account, the balance is showing as zero. Repeated attempts to seek assistance have been unsuccessful due to the perceived misinformation provided. I even sent a fax with proof of my longstanding phone number. I'm concerned about the unresolved transactions and wondering if legal advice is necessary. Additionally, Ram, badge #[redacted], was unhelpful and abruptly ended our call. Thank you, Tina M. Brown

I recently spoke with a representative via live chat to inquire about resetting my card's pin number since I couldn't recall it. Unfortunately, I was informed they couldn't reset it and that I'd need a new card, incurring a $5 fee. Despite explicitly stating I did not want a new card, the chat ended there. Later, when I tried accessing my account, I was locked out and prompted to contact customer service, which proved unsuccessful. Even checking my card balance didn't work; it claimed my card couldn't be activated, though I had used it previously. Now I'm unable to reach anyone, left without a card and access to my $35, which is all I have. Being a single mother with limited income and facing a custody battle, it's crucial I retrieve my funds promptly.

I have provided another statement regarding this issue, and you clearly stated that Visa fully covers this problem at [redacted]%, so there is no risk on your part. Your help would be greatly appreciated. Even if you choose not to proceed within 45 days, I will refund the money. The amount is less than $[redacted], and you are insured for this type of issue. Yesterday, I was put on hold for ten minutes until the call ended abruptly. When I called back, I was informed that the denial was due to an authorized charge, which led to a lack of service to assist me. This situation goes against Visa's regulations. The law allows a maximum of ten days for a decision. I would appreciate a prompt response to resolve this matter. Thank you. - M.P.

I purchased a MacBook on eBay using my card, but unfortunately, it never worked and the seller was uncooperative in resolving the issue. They made me wait for troubleshooting, a replacement battery, and then insisted I pay for shipping to return the item, threatening consequences if anything went wrong during shipping. Despite my efforts, I had to spend extra money on special packaging and shipping services to protect myself. Even after confirming the return process with the seller, they have not refunded me and I am frustrated with the lack of assistance from both eBay and PayPal. I have followed all the necessary steps promptly but have not received proper support or a resolution to this situation. The way I have been treated throughout this ordeal is unfair, and I am seeking a refund for the faulty MacBook and the additional expenses incurred during the return process.

I made a mistake entering my RushCard PIN due to my broken display, resulting in my account being suspended. The suggested toll-free number lacks an option to speak with a representative, repeating irrelevant choices endlessly. I tried pressing 2 during the call to request a new card, but the account suspension prevents this. Unfortunately, it seems I'm out of options. Thank you for your assistance.

I accidentally entered the wrong RushCard PIN number multiple times due to a broken display, leading to my account suspension. The toll-free number recommended by gethuman lacks an option to speak with a representative relevant to unlocking my account. The automated options simply repeat without offering the assistance I need. Despite choosing the option for a new card in hopes to resolve the suspension, the account remains locked as conveyed by RushCard's system. It seems I have exhausted all available options through the automated service. Thank you for your help in addressing this issue. Resolution: Speaking with a RushCard representative to unlock my account.

I obtained a RushCard and phoned them to arrange direct deposit for my SSDI payments monthly. Although the setup was done over the phone, I used someone else's phone, and I am unable to recall the number I called RushCard from. My card was activated promptly, and my benefits were deposited on the same day. Unfortunately, my card was stolen three weeks later. I contacted RushCard immediately to report and cancel it, but without the original phone number, I am struggling to get assistance. All I have is my social security number, the last four digits of the card, and the routing number. RushCard refuses to assist me in replacing or canceling the card without the phone number or login info they set up for me. My benefits remain in the account, and I am unable to access them for bill payments. I am unsure how to proceed with this predicament as I am being denied access to my own money.