Royal Bank of Canada Customer Service Issues

I am interested in purchasing a classic car from a seller who banks with RBC. I had the car inspected by a broker and now need a secure way to transfer money to the seller's branch. I was suggested to use a bank draft for this purpose. Could you provide more details on this type of transaction or a similar secure method? I was advised that I could transfer money from my bank to the RBC branch at [redacted] Queensway in Etobicoke, Canada using ACH, wire transfer, or a similar method, with specific instructions that the money should not be released to the seller until I give the authorization. This way, I can ensure that the funds are held until the car is inspected by the trucking company, and I can then release the payment once the VIN number matches and everything looks satisfactory. I have been attempting to contact RBC without success as a non-customer.

Inquiring About Travel Insurance via RBC Client Sign-In for the Best Decision Good day, I have spent significant time on hold yesterday and today while seeking clarity and answers about purchasing travel insurance as an RBC client. Despite checking the RBC website and calling the provided number, I faced challenges. On Monday, Feb. 14th, I was on hold for an hour without any assistance. Today, after a 44-minute wait, the first agent I spoke to couldn't assist me with travel insurance. I was then transferred to another agent who couldn't help residents of BC, leaving me on hold for an additional 22 minutes. Despite speaking to an agent named Shimar, who also couldn't resolve the issue for BC residents, the prolonged wait times were frustrating. I suggest hiring and training more agents to handle travel insurance inquiries that are not addressed online and consider implementing online chat support. Improved customer service is essential to retain loyal clients like myself. I am eager to hear how you plan to address and rectify this situation. Thank you, C. Kelly

Subject: Urgent Help Needed Regarding Frozen Accounts Dear Mrs. Stiller, I hope you are well. I would like to schedule a second video chat with you to discuss the unfortunate situation I am facing. Can we please connect on Monday, April 4, [redacted], at 5:00 p.m. your local time and 12:00 midnight Qatar time? I kindly request you to send an invitation for the video call. Recently, my accounts have been frozen due to unauthorized deposits totaling $18,[redacted] that were made without my knowledge or consent. This has caused significant distress as I am unable to access my funds for essential expenses like my mortgage, insurance, and mobile bills. I have been a loyal customer of RBC since [redacted], and it is crucial to resolve this matter promptly. I seek your urgent assistance in investigating this fraudulent activity and unfreezing my accounts. I appreciate your prompt attention to this matter. Thank you for your cooperation. Sincerely, Mazen Mahfouz

I opened an account in late January or early February of [redacted] online with just one piece of ID. Then, I received faulty ATM cards and was instructed to wait for a number on the card to set it up. This process was frustrating. Despite not using the account, I found charges totaling around $90 on it. The bank acknowledged the issue but did not resolve it. They mentioned removing the charges, yet they still appear. I tried to bank normally but faced rejections and was asked for more ID, even though the account was opened with just one piece initially. I also mentioned receiving my GST in this account, but it seems $90 will be deducted from the minimal funds I have.

Hello, I am currently in Chile. Due to the pandemic, I have been here for a couple of years and have been unable to return to Calgary. Typically, I use my debit card about four times a month. Last week, when I tried to withdraw money from my usual debit machine, I initially received a message stating the withdrawal was not possible. After trying again ten minutes later, I was able to withdraw the money. However, my Royal Bank phone app shows that the money was deducted. As I am unable to make phone calls to the numbers provided online from here, I am seeking assistance via WhatsApp or email. I have been unsuccessful in finding an email address to contact. My name is Patricio Alvarez, and I can provide a copy of the transaction or any necessary information about my account. Your help is greatly appreciated as I am a senior with a limited pension income. Thank you.

Dear Management of the Royal Bank of Canada, I am writing to inform you of the passing of my late uncle, Mr. Alex Hussein, who held an account with your esteemed institution. He was a victim of COVID-19 in Germany on February 15, [redacted]. Before his passing, he shared with me details of his fixed deposit account with your bank. The information is as follows: Depositor's Name: Alex Hussein Fixed Deposit Account#: RBC[redacted] Date of Deposit: February 2, [redacted] I kindly request the bank to provide me with the current balance of the account and any relevant documentation pertaining to the late Mr. Alex Hussein. I am currently residing in Jordan due to family logistics. I appreciate your prompt attention to this matter. Sincerely, Mr. Qassim Abdel Moneim Hussein Country of Origin: Jordan Phone Number: [redacted] Address: Jordan, Zarqa, Hittin Camp

To the Management of Royal Bank of Canada at [redacted] Bay Street, Royal Bank Plaza, Toronto, Ontario M5J 2J5, Canada, Dear Sir/Madam, Subject: Bank Account of Late Alex Hussein I am saddened to inform you that my late uncle, Mr. Alex Hussein, passed away due to Coronavirus (COVID-19) in Germany on February 15, [redacted]. He had an account with your bank, and the details are as follows: Depositor's Name: Alex Hussein Fixed Deposit A/C#: RBC[redacted] Date of Deposit: February 2, [redacted] I kindly request information on the current balance of the account and any relevant documentation regarding the late Mr. Alex Hussein. I am currently residing in Jordan and appreciate your prompt assistance considering the circumstances. Sincerely, Mr. Qassim Abdel Moneim Hussein Country of Origin: Jordan Phone: [redacted] Address: Jordan Zarqa, Hittin Camp area

Hello, my name is Hernani Alsola, and I am a Manulife Policy Holder in Cebu, Philippines. I've been making my Manulife payments via wire transfer to the Royal Bank of Canada at the Main Branch on [redacted] Bay Street in Toronto, Ontario, using China Bank as my local bank since [redacted] without any issues. However, on June 17, [redacted], I encountered a problem with my wire transfer as my bank informed me that a 9-digit alphanumeric Canadian Clearing Code is required for all telegraphic transfers to Canada. Despite reaching out to Manulife for assistance, they continue to provide me with the Swift Code instead of the specific clearing code I need. I urgently need this information to ensure my payment reaches its destination on time for my next billing cycle. I kindly ask for guidance on obtaining the RBC Canadian Clearing Code. Thank you for your assistance, and I look forward to your prompt response.

Dear Sir/Madam, I am Mr. Avinash S. Kumbhar. I had plans to start my Masters at the University of Canada West last year, but I had to cancel due to my father's passing because of Covid-19. While I received a refund from the university, I have been struggling to get a refund for my GIC investment sent to The Bank of Nova Scotia. Despite multiple attempts, my refund application keeps getting rejected, stating that the beneficiary bank is not accepting the funds. I provided all necessary information, including details of the remitter ARVOG Forex PVT LTD. They confirm they haven't received the refund. Facing financial challenges since my father's demise, my family is in debt, having borrowed money. The amount was sent from INDUS IND BANK, Mumbai through THE ROYAL BANK OF CANADA, TORONTO, to THE BANK OF NOVA SCOTIA. I have tried multiple times to submit the refund application but faced rejections. This process has been exhausting, and I request your assistance in resolving this matter promptly. Please review the issue and release the GIC refund soon. Thank you for your attention. Regards, Avinash S. Kumbhar

I called the number on the back of the card initially, but they couldn't assist me. The next day, I visited Royal Bank in person, where I was informed the manager would contact me. It has been over a week, and I am still waiting for a call regarding accessing my Online Banking Account to utilize the $[redacted] in my Savings Account. I urgently need to secure new accommodation. My experience setting up accounts with RBC has been frustrating. I kindly request assistance to regain access to my online banking account. R. Schraepel Email: [redacted] Phone: [redacted]

I recently received my new Visa debit card, but I hadn't activated it yet. When I tried to check my balance, my password didn't work, and after three failed attempts, my account got locked. I reached out to customer service for assistance, but as a deaf individual using a special earphone to communicate, I encountered difficulties understanding them. Frustrated, I had to end the call without a resolution. It has been almost two weeks without a functioning debit card, and I urgently need to resolve this online, as I am disabled and unable to visit a bank until next week. The lock on my card has caused unpaid bills and disconnect notices, impacting my credit score. I'm hoping to have my card operational today to avoid further financial consequences.

A few days ago, I sent a letter signed by your client to the Royal Bank customer service office in Toronto. The client mentioned why she needs to transfer her money and where to transfer it in the letter. Unfortunately, the letter was returned to me by the Canadian postal service because there was no contact information on the envelope. I would like to know the correct office where I should send this letter.

Dear Sir/Madam, Subject: Bank Account Information of Deceased Uncle, Mr. Alex Al-Hindhi I am writing with sadness to inform your esteemed institution of the passing of my late uncle, Mr. Alex Al-Hindhi, a victim of COVID-19 on March 19th, [redacted]. He tested positive at Bari Karol Wojtyla Airport and was quarantined in Bergamo, Italy. Before his demise, he mentioned a fixed deposit account he holds with your bank, with the following details: Depositor's Name: Alex Al-Hindhi Fixed Deposit Account Number: RBC_[redacted] Date of Deposit: February 2nd, [redacted] I kindly request updated information on the account balance and any necessary documentation related to Mr. Alex Al-Hindhi's account. As I am currently residing in Yemen, I appreciate your prompt assistance considering the family circumstances. Yours sincerely, Mr. Bassam Al-Hindhi Country of Origin: Yemen Phone: [redacted] Home Address: Dhamar Governorate, Yemeni Nationality

I would like to address an issue that has been ongoing. I have made several attempts to contact the bank manager at the Oak Bay branch in Victoria regarding a situation involving my business partner. Despite the advice of legal counsel, my partner was denied a meeting with the bank manager. Given the potential for fraudulent activity, I urge a representative with authority from the bank to reach out to me promptly to resolve this matter. As a dedicated customer for many years, I am extremely disappointed by this treatment from someone in a position of responsibility. Furthermore, I recently received a commendable letter from a Co-Director of the Greater Victoria Chamber of Commerce regarding misconduct by two employees, resulting in their immediate termination to uphold the reputation of my business. Sincerely, Deborah W.

I have a four-part question regarding my accounts: a. I need to transfer money from my TFSA account to my chequing account, which are located at different branches and have separate client card numbers. b. Unfortunately, both of my accounts are currently locked because of my attempts to reset a forgotten password. c. The system is trying to send me a security code, but my Canadian mobile number ([redacted]) and Toronto landline ([redacted]) are inaccessible as I am currently in Portugal. d. Could you please add my Portuguese number, +[redacted]99, to both of my accounts? Your urgent attention to this matter is greatly appreciated. Thank you.

I have spent a total of 73.75 hours on hold or speaking with agents in the past month, trying to correct a name with Avion. I am currently on hold, progressing toward 3 hours just today. I obtained the waiver instructions from the airways, paid the processing fee, and am now trying to send Avion the email address I received to help with the name correction. The process has been lengthy and confusing.

On July 28, [redacted], there was a cash withdrawal BR TO BR-[redacted] amounting to $1,[redacted].74. This transaction involved a Bank Draft of $[redacted].25 that should have been debited from Mrs. Bertha Smith's account. As a result, the bank owes Mrs. Bertha Smith $[redacted].49. Her account was closed due to service issues. It was an estate account. I kindly request the bank to issue a check to the Estate of Bertha Elizabeth Smith to rectify this error. I hope the bank will address this issue promptly. Best regards, Carolyn Stinka (executor)

I have been advised by the bank to contact 1-[redacted] regarding my online account issue. However, when I call this number, I am only met with a repeating advertising message and unable to reach a live representative. I attempted to reach out using 1-[redacted], but encountered the same issue. Despite the toll-free nature of these numbers, the prolonged wait times disregard customer concerns. Since toll-free calls are not available from South Africa, I have incurred significant airtime charges without any resolution. I kindly request a direct contact number for the department handling my account block or for them to contact me at +2[redacted] around 9 o'clock their time. -KN

I attempted to access customer service with my credit card, which I have held for over thirty years. However, the website does not recognize my name in connection to my postal code, preventing me from changing my password. Despite trying to arrange a call back, the data input was rejected, and calling the 1-[redacted] number resulted in over an hour of waiting with no option for a call back. I am unable to find a way to contact customer service, even via email, due to the system access issue. My sole aim is to dispute two charges on my credit card and then terminate my relationship with Royal Bank.

I am unable to take any actions on my Royal Bank of Canada account until I change my password, but I've been unable to do so. I lack the necessary authority to make this change and I am concerned about the accuracy of my account number and whether it is in my name. I feel like I am just interacting with a screen rather than managing a bank account. I find it frustrating that I am unable to complete any procedures on my own. Any assistance would be greatly appreciated. Thank you.