Rockauto Customer Service Issues

I ordered parts for my Jeep, including two headlamps. However, I received two right-side lamps instead of the left one I needed. After contacting customer service, they were supposed to send me the correct left side headlamp, but I have not received it. When I track the order online using number [redacted]41, I can't locate it. The part number on the box was correct, but the lamp inside was for the right side (part number 20-[redacted]-00). I would appreciate any assistance in locating my missing headlamp. Thank you, Larry O'B.

I purchased parts for my [redacted] Grand Jeep Cherokee, which included 2 headlamps. However, upon receiving the shipment, I found that I received 2 right side headlamps instead of a left and a right. Even though the part numbers on the box were correct, the parts inside were wrong. I contacted customer service online to request a replacement left side headlamp. They approved the replacement and informed me that it would be sent to me free of charge along with a $10 reimbursement. I am still waiting for the headlamp to arrive and when I try to track it online, I am unable to locate it. The original order number for my parts is [redacted]41, and the lamp number I am waiting for is [redacted]0. My name is Larry O'Byrne, and my email is [redacted] I would appreciate if you could provide me with information on the status of my headlamp and confirm if it has been shipped.

I received a part that does not fit my vehicle. When I tried to return it, I was told it's non-returnable because it was partially installed. The issue was only discovered when connecting the final connectors to the fuel pump. My submission details match my vehicle description, but the part I received is incorrect. Upon researching the part number online, it shows compatibility with a [redacted] Mercury Mountaineer, not a [redacted] Ford Explorer as needed. I kindly request a phone call at [redacted] regarding order number [redacted]48.

Hello, my name is DevonBoyle. Around 8 months ago, I purchased 4 new struts for my [redacted] Honda Civic with [redacted],[redacted] miles. Unfortunately, these new struts are not performing well and feel worse than the factory ones I replaced. Every time I drive over a bump or hole, it feels like I hit a curb. This has left me without reliable transportation, and I'm frustrated by the situation. I would appreciate it if this could be corrected by providing me with 4 usable struts. I have invested money in parts, labor, and have also lost hours at work due to this issue. Thank you.

I purchased two Turbo chargers for my [redacted] Ford F150, order number [redacted]30. I had a professional auto service install them. Both turbos are leaking oil into the cooling ports, with one being worse than the other. I need my truck back urgently and I do not desire a replacement. I am getting OEM replacement turbos from Ford installed by my auto service company presently. I have already been without my vehicle for a week. Though I understand your refund policy, I am requesting a refund instead of a replacement. I will return the turbos once I receive them from my auto service company. My contact details are included.

I recently received the wrong parts in my order from RockAuto, causing a lot of inconvenience. I had to return the parts, wait for a store credit, and order replacements, which was quite a hassle. Now, I would like the remaining store credit balance of $12.10 and the $12.99 I was charged for shipping refunded to my bank account. The mistake was on RockAuto's end, not mine, so I believe I shouldn't have to bear the cost of their error. Besides, I had to pay the mechanic $41.00 twice to complete the job because of RockAuto's mistake, which adds up to $82.00. In total, with the $12.10 store credit balance, the refund owed to me is $94.09, considering the extra costs and inconvenience I faced due to the wrong parts sent.

I recently had an issue with a package that was possibly stolen from my gate, but Rock Auto was responsive and sent the items again. Moving forward, I would like to order more truck parts and ensure secure delivery. I have been informed by Fed Ex that the shipper needs to request for the package to be held at their offices for pickup. I would like to request Rock Auto to notify Fed Ex to hold my deliveries at their offices so I can pick them up securely. This way, I can avoid any further instances of theft or missing items. Can anyone advise me on how to communicate this preference to Rock Auto when placing an order for parts?

In August, I ordered a CV axle, which turned out to be slightly too short and kept coming loose. Despite being correctly installed after significant difficulty due to its short length, the AT Oil Lamp started flickering, and the car made strange wheel-related sounds. On closer inspection, I discovered the axle had detached. A different manufacturer's replacement was confirmed as defective by my mechanic due to a short length issue. Since I relied on this car for a daily 50-mile commute to work and couldn't wait for another replacement, my mechanic installed a proper one but now I've reluctantly paid for the work twice. I am not interested in another replacement; I simply seek a refund to offer partial compensation for this frustrating experience.

I received three separate shipments for order [redacted]23, and I am concerned about the additional customs fees incurred. The recent delivery of STM S [redacted] valued at $6.50 resulted in a customs fee of 20 €. Given that I already paid €51.22 for shipping, it is unreasonable to encounter multiple customs charges due to the multiple shipments. I kindly request a resolution to refund the duplicate fees promptly to avoid any negative feedback online.

I received a call from Tiffany at extension [redacted] regarding a remanufactured ECM priced at $[redacted]. I specifically asked if it was plug and play, and she assured me multiple times that it was. She mentioned that it would come with two coded keys. However, when the package arrived, it included an ECM and a complete ignition switch with only one key. Tiffany then explained that I needed to install all the parts, which involved dealing with two bolts that were difficult to remove. This crucial detail was not disclosed before the purchase. I returned the item using a label provided by the company, but it was delivered to Rafael Hernandez in Tennessee, not back to the company. Tiffany also mistakenly listed Howard Andrews as the buyer with his address for billing, which is incorrect. I am still waiting for a resolution and a full refund due to the misinformation and lack of communication from Tiffany.

I received the wrong starter for my Dodge Journey. I require a 1 prong bolt connector, not the 2 prong bolt wiring that was delivered. I've already covered the shipping costs. To resolve the issue, I shouldn't have to pay triple for shipping - for the incorrect starter, for the return shipping, and for the reshipment of the correct item. Please send the correct item promptly.

I received the parts I ordered from RockAuto for my vehicle based on their compatibility suggestion. Unfortunately, the parts were the wrong size. I had to pay $21 for return shipping, and now they are asking for more money to ship the packages back to me with the original packaging. This was not communicated beforehand, and I had already discarded the packaging. Despite returning the parts in excellent condition, they are refusing to issue a refund due to the missing packaging. I hope we can find a better solution as I just saw their email and my 5-day window may be closing soon. I am dissatisfied with the service and customer support from RockAuto. I hope we can reach a mutual agreement to avoid further issues. Thank you for understanding. - D.T.

Subject: Issue with Delivery of Damaged Part - Order [redacted]91 Hello Customer Service Team, I am contacting you about the delivery of the [redacted] Mazda CX-5 Front bumper cover I received on 02/10/[redacted]. Unfortunately, I had to decline acceptance of the item due to significant damage on two sides of the bumper. I believe this damage may have been caused by either the inadequate packaging at warehouse-B, where the bumper was not placed in a protective cardboard box, or poor handling during shipping, as it was the final item to be delivered. Although the return claim asks for me to send back the bumper, I never actually received it in the first place. I have included photos of the damages and the receipt showing the refusal of delivery. Please contact the truck driver at [redacted] for further assistance. I anticipate your prompt response regarding a full refund for the damaged bumper and shipping fees. Thank you, B.H.

Order Number: [redacted]73 Item: Driver's side exterior mirror Today's date: February 14, [redacted] Subject: Request for item exchange Hello, I received the mirror I ordered but encountered three issues with it: 1. The view through the mirror is distorted. 2. The attachment bolts provided did not match the original ones, but I managed to use the original bolts. 3. There is an unusual detail in the arm connecting the mirror head to the mounting base, which differs from the original and the right-hand mirror. I would appreciate if you could send me a replacement mirror with a clear view and without the unusual detail on the arm. Additionally, if you have the correct attachment screws, please include them in the shipment. If you require further information, please contact me at [redacted] between 7:00 am and 10:00 pm Pacific Standard Time any day of the week. Email is also an option but less preferred. Sincerely, Robert R.

I am attempting a driveline repair on a [redacted] H2 stretch Hummer with a 6.0L V8 engine. The original rear axle has no identifiable tags or numbers on it. Upon reviewing your website, it seems that the correct part I need is the Drive Shaft Pinion Yoke. The specific details of the part mentioned match some of the specifications of the one I am currently using. I plan to switch to a 3R series as the rear propshaft needs rebuilding. The one I currently have is a [redacted] series with certain dimensions. Could you please provide an estimated delivery time for shipping to the UK? I also intend to include a strap and bolt or u bolt kit suitable for this part. Thank you. Regards, TL.

My spouse ordered a part in error and needs to return it. Unaware of the mistake until disassembling the transmission, he bought a TF-[redacted] Filter with 16 holes instead of the necessary 18 holes. I initiated the return but encountered difficulty as the website only offers limited options without the ability to make corrections. The three choices given are further explanation on the issue, keeping the part, or returning it at our own cost. Unfortunately, the page seems to be stuck, preventing progress. I require assistance in returning the incorrect part and receiving a refund, preferably with a return label provided. Your prompt attention to this matter is greatly appreciated. Thank you.

I recently ordered multiple parts from Rock Auto, but unfortunately, some items were shipped separately and are experiencing significant delays. To ensure a prompt repair for my car, I had to purchase the delayed parts from another vendor. However, I am now facing challenges in canceling the pending items from Rock Auto's order. The website indicates that returning or refusing the delivery would incur return shipping costs deducted from my refund. I believe this policy is unfair given the circumstances. I am seeking assistance in canceling these delayed items prior to their arrival. Thank you for your help.

After exchanging 35 emails in 3 days, encountering lies, gaslighting, and deception to resolve a dispute with no third-party support for a refund, I've discovered the company's unethical practices. Despite admitting to misrepresentation, I canceled the purchase. Now, my course of action includes informing the Secretary of State, IRS, state Attorney General, BBB, posting a detailed online review, preparing for a small claims court case, documenting distress, lost wages, and damages for potential legal action, contacting the consumer financial protection bureau, and notifying the FBI and DHS due to questionable retail practices. The company's attempt to evade arbitration by referring to a pending PayPal dispute and prematurely closing the case ticket highlights their deceitful tactics. Their misleading behavior cannot go unnoticed and must be addressed through the appropriate channels.

I would like a refund for the radiator I ordered for my [redacted] Dodge Ram. The order was placed with the assurance that payment would only be taken once the part was shipped. However, I later received an email stating that the radiator was not in stock, prompting us to cancel the order. Despite this cancellation, I have noticed a pending transaction of $[redacted].55 on my bank account. I believe this charge should not have been made since the part was never shipped. I am hesitant to share my bank information to resolve this issue and will not pay to speak with a customer service representative. Please respond promptly and refund the money back into my account.

Please refund $[redacted].55 to my bank account for the radiator order you took. After emailing that the radiator was out of stock, the order #[redacted]97 was canceled. Although you mentioned not charging my Mastercard, the payment is pending, and my bank, Key Bank, confirmed the billing. As the part was not sent, you should not have billed my Mastercard. I have initiated a dispute with my bank regarding this charge. Kindly process the full refund of $[redacted].55 immediately to resolve this matter.