Ring Doorbells Customer Service Issues

I am currently a Ring subscriber, and my payment is due on 12/12/21. Unfortunately, I am currently off work sick and cannot make a payment. I do not have sufficient funds in my account due to suffering from long COVID. Please email me at [redacted] to discuss an alternative form of payment. You can also reach me on my mobile at [redacted]3. Thank you. J Lyon

I made an order on Cyber Monday with Order [redacted], but mistakenly entered the wrong email. The email on the order is [redacted], but my correct email is [redacted] I cannot track my order or access SWISHIP with the wrong email. Could someone please update the email on my order or provide me with a link to track my order? Your help would be greatly appreciated. Thank you.

I have been trying to contact you since 10:30 a.m. this morning. My doorbell is not ringing, and I have attempted to access the ring system, but various errors keep appearing. I am unable to view my devices, the dashboard, or my history. Additionally, the doorbell is not alerting me when someone walks by. I would appreciate the opportunity to discuss this issue with a representative.

I reside at [redacted] Hundred Acre Drive in Reno, NV. I am unsure why I keep receiving refunds as I have already subscribed to professional monitoring services. You can reach me at [redacted] to set up the professional monitoring services. I have been in the process of obtaining a permit and have even received the license certificate; however, I am still getting emails notifying me of refunds being sent. My name is Neil M. Thank you.

I am in the process of installing a new Ring wired doorbell. I contacted tech support and encountered difficulty as I tried using three different email addresses: 1. [redacted] (previously used with Gen 1 doorbell in [redacted]?) 2. [redacted] 3. [redacted] (currently on record) 4.? [redacted] (unused but receiving emails from the company) I managed to set up the wired doorbell successfully over the weekend using my Gmail account. Subsequently, I tried to add my wife's account (Yahoo), which became primary due to our Amazon connection. Troubles arose when attempting to use the Gen 1 Ring chime from [redacted] - it was found but wouldn't sync. Is it still compatible with the system? I then attempted to sync an Echo 5 connected to our Amazon account, leading to confusion. How can I reset this and begin anew? DSN: G071KX[redacted]5FU Thank you, Peter B. [redacted] Kelowna View Colorado Springs, CO [redacted] [redacted]

I'm in the process of setting up my Ring Doorbell Pro that I got for Christmas. The manual instructions indicate connecting the Pro Power kit to the "Front" & "Transformer" terminals on the chime. However, my chime wires are linked to the F & R terminals, and the T terminal is not used. Unlike the illustrated chime with screw terminal connections, mine has spring-type connections for the wires. Should I trim the Pro Power kit wires to fit? Additionally, I'm unsure if the Pro Power kit needs a continuous 16-24Vac power source. Since my chime is part of the doorbell circuit, power is only active when the button is pushed. Could you clarify the purpose of the Pro Power kit? I have images for reference, but I'm unable to email them to support or upload them here. Hence, I hope my explanation suffices.

I am experiencing issues with the Ring customer service recovery process. Despite being a long-time subscriber, when I needed help due to my two-factor authentication issues, the representative requested the serial code from my camera, which was inconvenient and impractical. When I explained I couldn't provide it due to the camera's condition, the rep asked for a utility bill, which seemed excessive. Ultimately, I decided to cancel my account, and although the rep was willing to assist with that, the stringent verification process for accessing my account was frustrating. As a loyal customer, I find this treatment disappointing and will be lodging complaints with relevant authorities.

Improving the recovery system with Ring is crucial. I have been a loyal subscriber for years, but when I needed help due to a phone number issue with two-factor authentication, the process became frustrating. The representative initially verified my identity using my name, email, and a security code. However, things took a turn when she requested the serial code from my camera, which would involve disassembling it. When I explained this wasn't feasible, she then asked for a utility bill. Feeling exasperated, I decided to cancel my account, which the rep promptly handled. The inconsistency in identity verification baffled me – how could they validate me for cancellation but not for account access? After this ordeal, I feel disheartened by the customer service I received. I plan to file complaints with various agencies for this unsettling experience. My request is simple; I seek a full refund for the month I paid, as only a partial reimbursement was provided.

I purchased a Schlage Encode Smart WiFi Deadbolt back in December. Despite receiving emails about delays, the last update was on 2/4/22. However, when tracking the package, the number provided is not found. It is now 5/6/22, and the deadbolt has still not arrived. I also ordered a Ring Doorbell at the same time which arrived without any issues. I need a refund for the deadbolt as it was intended as a Christmas gift for my mother six months ago. When attempting to contact customer service, the automated system asks for an account number which I do not have due to not receiving the item. I request assistance in getting a refund from Ring.

As a landlord, I recently discovered that my tenants are installing Ring Doorbell devices that record audio, which is illegal in California. I did not consent to being recorded. Ring stores this video/audio on the Cloud, which raises privacy concerns if no crime has been committed. I suggest creating a program where tenants only have access to recordings for 24 hours, without keeping copies of non-criminal activity. Tenants should provide landlords with a certificate confirming erasure after 24 hours for permission to install Ring. An option without audio recording should be available. For serious crimes, police access to Ring info should require a reported crime, not a fishing expedition, with audio retained for one month. Implementing these protections could improve Ring sales. Providing device certificates with unique IDs to landlords and enabling them to request information about tenant devices would be beneficial. All Ring devices should display a clear identity number for inquiries about audio recording and deletion policies.

I recently set up ring security cameras at my home but encountered a hacking issue possibly due to a separate incident related to my banking. I've resolved the banking problem by getting a new debit card and securing a different account. Now, I need assistance reinstating my order and setting up the cameras again. Being physically disabled, I rely on this security system, especially after a recent incident where another person at home fell outside and I was unaware until much later. Please contact me at [redacted] promptly to help me with this situation. My new debit card is secured, so I'm ready to proceed with the necessary steps. Thank you for your urgent attention to this matter.

I want to provide some feedback regarding my experience upgrading Ring doorbells after moving homes. Despite ordering Ring Doorbell 2s from Amazon and Argos, they arrived without the replacement battery feature that my sister and I needed. Even after replacements were sent, the issue persisted, causing us inconvenience. The naming system for Ring doorbells (doorbell, doorbell 1, 2, gen 2, 3, and 4) led to confusion. We returned incorrect items, visited Argos twice, and are still without the desired doorbells and replacement batteries. The discrepancies between the advertised "special offers" and the actual products have left us frustrated and out of pocket. This has been a significant inconvenience as we were handling four Ring doorbells and replacement batteries.

I urgently need assistance. I recently moved into my home at the beginning of this month, November [redacted]. I am a petite single mother, weighing [redacted] pounds and standing at four feet ten inches. I have two daughters, H. who is 14 years old and L. who is 9 years old. I bought and own the house myself. However, legal paperwork to include my daughters' names on the ownership documents won't be ready until after Christmas. The problem at hand is that my ex-boyfriend, who is H.'s father, installed cameras on my house without permission. He placed them on the roof and door while watching the children while I was at work. He set up the cameras and system on his phone without my knowledge. All security devices, phones, and the house are under my name and fully paid for.

I recently got a Ring Doorbell Gen 2 as a gift but have been unable to mount it as I don't have the necessary security and mounting screws. I contacted support and was informed that the screws would be sent to me. However, it's been almost two weeks, and I'm yet to receive them. I kindly request the mounting screws for wood and the security screws to be sent to me at the address below: Dawn Dare [redacted] Bernina Drive Pine Mountain Club, CA [redacted]

After a recent power outage, we had to reset all our devices. Unfortunately, our Ring doorbell stopped functioning properly once we reconnected it to the Wi-Fi. We are experiencing issues with receiving notifications, the camera not activating, and the live view feature not working. Our Wi-Fi router is located near the front door, with only a few devices connected to it. Strangely, this problem has occurred only in the last 2-3 weeks after working flawlessly for 7 months. It's frustrating to be paying for a service that is not operating correctly.

I received a Ring Floodlight Cam Wired Pro as a Christmas gift from my son. I am just now installing it due to the weather. The unit is installed, receiving power, the light is blinking, and it is ready for setup. After multiple unsuccessful attempts and several calls to Ring Support in the past four days, the light is still blinking but the camera is not operational. Despite using my Android phone and tablet to connect, I can't seem to connect to my router. My DSL router is only about 12 feet away through an exterior wall from the camera. I tried setting it up near the router inside as well as outside on a ladder next to the camera without success. I have power cycled the camera, pressed the reset button, and even uninstalled/reinstalled the Ring app, but the issue persists. Unfortunately, I'm stuck in this loop with Ring Support and can't seem to get to a higher level of assistance. The indicator light on the camera has been blinking for 5 days now. What should my next steps be in resolving this?

Hello, I am R.S. from Chittorgarh. I have been using the Ring Apk and have always made timely payments for the loan. Unfortunately, my current situation is difficult. I have had a recent bike accident and my foot is fractured, requiring a 6-month bed rest as per doctors in Udaipur. My family is facing financial hardship, and with my health condition, I am unable to continue making loan payments. I kindly request your support after my recovery. The overdue charges for the loan are quite high, so I humbly ask that you waive them during this challenging time. Thank you for your understanding and assistance.

Subject: Issue with Recent Subscription Payment To Whom It May Concern, I am reaching out regarding my grandmother's recent subscription update with your service. Unfortunately, there seems to have been an error in the payment processing. Instead of the intended £3 monthly fee, £34.99 was deducted from her account. This discrepancy has caused her financial distress as she is a pensioner. Could you please assist in refunding the excess amount of £34.99 back to her bank account? She is solely looking to pay the correct £3 monthly fee moving forward. Thank you for your prompt attention to this matter. Sincerely, Jasmine Davies

I couldn't find another email address, which is why I reached out to you. I am hoping to receive clarifications on a few matters. Firstly, I noticed that Ring products are not priced lower for Hungarian customers compared to American customers. Additionally, I am unable to access certain functions such as the smoke alarm and water alarm. Could this be because Hungarian smoke differs from American smoke? I also wonder why Smoke and CO Listeners are not available for purchase, as they could potentially address the smoke alarm issue. Despite seeking assistance on the help page, my questions remain unanswered. Thank you for your attention to these inquiries. Warm regards, Ferenc N. from Hungary

I am experiencing an issue with my chime not lighting up. I have charged the battery and tried reinstalling everything. The Internet connection is set up on my phone, but the chime does not light up when plugged in, making it impossible to complete the setup. I have tested it in multiple outlets, ruling out an outlet issue. Despite following the reset button instructions and various setup steps, I still cannot get it to light up. Any assistance would be greatly appreciated. Thank you.