Republic Wireless Customer Service Issues

I recently switched to Mint Mobile and found it to be a better fit for me compared to Republic Wireless. I realized that Republic automatically renewed my one-year contract on February fourth, which I think is unfair as I want to switch services. Since Republic doesn't have customer service over the phone, I'm unsure how to address this issue with them. Any advice on how to handle this situation would be greatly appreciated.

I recently left Republic Wireless for TING, but they mistakenly provided me with a TMobile SIM card instead of the required Verizon one. Now, they are unable to switch me to the correct SIM card. I need to reverse the port to TING TMobile and return to Republic Wireless before TING can give me the proper Verizon SIM card. As TING made the error, I'm seeking assistance on how to undo the porting process and go back to Republic Wireless. I am familiar with Republic Wireless, so creating a new account is not the solution for me. Any guidance would be greatly appreciated as I am not very knowledgeable about technology. Thank you for your help. J.

Hello, I am Polly Davis. I can be reached at [redacted] or [redacted] I have been a loyal customer of yours for years due to using mainly Wi-Fi services. However, after a recent service change and reset, my new Samsung phone and then a Moto G Stylus 5G were unable to work with your service. Despite spending a significant amount of time trying to resolve the issue, nothing seemed to work. After speaking with a customer service representative a few weeks ago, I was helped to switch providers and unlock my phone. Unfortunately, according to Tello customer service, my phone is still locked, and I am encountering error messages. As a person with disabilities, having a working phone is crucial for me. I urgently need assistance in unlocking my phone so I can continue to use it, or I may have to consider returning it.

After receiving the recent update from RW, my phone and text messaging stopped working. I followed the troubleshooting steps by uninstalling the RW app and reinstalling it from the Google Play Store, yet the issue persists. Even after signing into my RW account, the problem remains unresolved. As my phone is currently unusable, I kindly ask for assistance through this chat on how to resolve this issue. Being 70 years old and not very tech-savvy, dealing with this problem is frustrating for me. -Bryan Brown

I am experiencing issues with activating my wife's phone on Republic Wireless. The old plan was canceled before the new plan could be activated, making it difficult to use the old phone number. Despite contacting customer service multiple times in the last ten days, I have not made any progress. It's frustrating that the representatives lack visibility into the tickets and need to contact the engineering/tech team for updates. There doesn't seem to be a way to escalate the matter to someone with more authority. Although I was assured a resolution within 24 to 72 hours today, previous promises have not been kept, leaving me uncertain about the outcome. I believe Republic Wireless can resolve the issue by activating the phone promptly.

My 93-year-old mother had trouble accessing voicemail without any prior device update alerts. On June 29, her phone completely lost service. Upon contacting customer service, we were informed an operating system update was necessary to continue using the service. During the update process, I considered adding a second line for $9.99 (as a promotion). However, I didn't finalize the purchase on June 29 due to concerns about the 10-day phone downtime during the plan switch, which was unacceptable. On June 30, the link provided to complete the purchase via email was not functional. When I logged into my account, I noticed the cost for the second line had increased to $19.99. Following another call to customer service, I was assured of a $9.99 monthly credit for the second line and a potential refund once the SIM card was activated for the service downtime. After completing the checkout, I had a hunch I would be contacting Republic more often and might eventually cancel the service. ORDER NO. [redacted]-[redacted] As expected, I was charged $46.96 on June 29 without receiving the credit. Additionally, an autopay charge of $26.48 for the original (canceled) plan was deducted on July 04. Given this ongoing issue, I am considering canceling the service and switching to a different provider to avoid monthly charges of $70 for using a single phone. I hope to either receive refunds for the services not utilized or simply end this situation without further complications.