Republic Bank and Trust Company Customer Service Issues

On March 7th, I was notified via text that Republic had my refund and it would be ready within 1-5 days. However, this has not occurred. After contacting Republic, I discovered that the refund was mistakenly deposited into the wrong account. I submitted a Direct Deposit Disbursement Form and provided a printout of the direct deposit information from my Tax Return as requested. Despite their claim that the money was sent to a valid account, I have not received it. Republic is unable to retrieve the funds, leaving me considering legal options that I am unable to pursue at the moment.

My Bank of America account got deactivated before I filed my tax return without my knowledge. The IRS issued my refund on April 17th, but it was rejected. They directed me to Republic Bank for the refund. A Republic Bank representative informed me that the check was returned due to an incorrect address. They assured me it would be resent, and suggested I contact the local post office to hold the check for me to pick up. Unfortunately, the check has still not been resent. I have been trying to reach Republic Bank unsuccessfully. I really need assistance with this issue!

I haven't received my check yet even though the bank confirmed they have it. I'm facing hard times without work, struggling to provide food for my daughters. The bank insists on mailing my check instead of direct deposit as they did before with my taxes, causing frustration. They've had my check since Wednesday and haven't provided any updates. It's disheartening to feel like they're holding my money to collect interest. I just want my money quickly without empty promises. It's important for institutions to be empathetic towards those in need. I hope they understand the impact this delay has on people like me. This experience has made me reconsider doing any future business with this bank.

I am disappointed by the way my account closure was handled last year without any notice, causing a delay in my paycheck. Your recent offer for a pre-selected loan has only added to my frustration. I plan on sharing my negative experience on social media. My email associated with the closed account is provided for any further correspondence. I have no intention of doing business with your company in the future, and I will be sure to inform my friends about my experience.

I am a 70-year-old lady facing financial hardship due to the pandemic. I have encountered issues with my unemployment benefits due to a breach in the system. Despite living on my overdraft protection, I was shocked to find $8,[redacted] charged in overdraft fees over the past 13 months without clear explanations from the bank. As a senior citizen, I am disappointed with this treatment. I have considered sharing my story with journalists but wanted to give the bank a chance to explain before escalating the matter. I hope for a response from the bank, especially from the CEO, Mr. Aker. Your prompt attention to this matter is appreciated. Thank you for your time.

Hello, my name is Lisa T. I am having an issue with the IRS stimulus check. After speaking with a customer service representative, they provided me with Republic Trust Bank's phone number and an account number. This account was where my $[redacted] stimulus check was deposited, instead of my Wells Fargo direct deposit account. The IRS tracker on their website also showed that the check was placed in Republic Trust Bank's account. Despite not owing any money to the IRS and not having an account with Republic Trust Bank, the funds were directed there. Even Jackson Hewett, my tax preparer, is unaware of why this happened since they inputted my Wells Fargo account details. When checking the automated phone service, it does not show my stimulus check in Republic Trust Bank's account. After reaching out to the IRS again, I was advised to inform you that the account number I was given belongs to Republic Trust Bank and that, since there is no reason to hold the funds, they should be returned to the IRS for reissuance to me. I am currently facing hardship due to having had COVID last December, resulting in the end of my unemployment benefits. It is crucial for me to receive this $[redacted] to help me financially as I search for work. Thank you for your assistance in resolving this matter.

I was expecting my tax return to be deposited on 01/04/[redacted], but it has not arrived as expected. I filled in February, so it is now 10 months late. As I have dependents to care for and currently unemployed, the delay is causing financial strain. I am simply seeking what is rightfully mine, my tax refund. Despite the challenges of the past year, I remain hopeful to improve my situation. I was informed by the IRS that the refund was deposited on January 4th, however, Republic Bank still holds the funds without providing any specific information or a timeline for release. Your understanding and cooperation in resolving this matter are greatly appreciated.

I am seeking assistance with an issue I experienced in July [redacted] involving my CASH APP account sending $[redacted] to an unfamiliar Republic Bank Trust & Company account ending in [redacted]. Despite never having an account with this bank, the funds ended up there when I cashed out from CASH APP to my Bank Of America account. I reported this to CASH APP, contacted the bank, but was unable to resolve it as they required CASH APP's involvement. After waiting for the correct information for a month or two, I am now attempting to reach the bank for a resolution, but the automated message keeps mentioning taxes. The amount at stake is $[redacted] after fees. The trace number for my complaint is [redacted][redacted]. I am Maryann L. G. with BOFA Bank Of America. Urgent action is needed to retrieve my funds. Thank you.