Reebok Customer Service Issues

I have encountered issues with two pairs out of the kitchen hipsters low rise pack. Without the packaging, it's hard to identify them. The hems have come undone, causing tangling in the wash, and some didn't dry properly, leading to extra drying costs. I recently purchased another pack, believing one pair was the issue, but now two pairs are affected. Despite the problem, I find them very comfortable and like them a lot. Both the tan and black pairs from the two packs had vibrant colors mixed in. I bought these from Sam's Club but saw they are also sold on Amazon. Any assistance in resolving this matter would be greatly appreciated. Thank you.

I own a pair of Zigs, and this is my second pair with recurring issues. The first pair had the sole completely ripped out and couldn't be repaired, leading me to purchase a new pair. The current pair I have tore apart at the stitching on the inside near the base of the big toe. I paid $15 for the repair. I referee high school basketball, and shortly after the repair, the other shoe tore on the outside near the big toe, about 3 inches long at the base of the sole. Many of my referee friends also faced similar problems with their Zigs. I enjoy the shoe but request a replacement and urge the company to improve its quality. I need a prompt resolution since I'm now forced to wear an eight-year-old pair of Nikes. Thank you, - M.L.

I purchased a jacket 10 days ago and went back to the store on Tuesday or Wednesday to exchange it due to a fitting issue. They refused to provide a credit note but mentioned that exchanges are allowed within a month. When I inquired if the exchange could be done during a sale, they confirmed. However, when I chose a pair of shoes, they mentioned I wouldn't receive the sale discount because it was an exchange. I decided to buy the shoes anyway. As I didn't want the jacket, I left it with them, although I had removed the tag. I clarified that the jacket hadn't been used, but they now claim it is used, citing the tag removal as evidence. This situation is frustrating as I had made it clear that I hadn't worn the jacket and their assumption is incorrect.

I am still waiting for assistance with a promotional sale that ended yesterday. I have been trying to purchase three pairs of shoes at the promotional price of $29.99 each with free shipping. I provided a picture before the promotion ended, but it didn't work. I am frustrated as I should have been able to benefit from the sale considering I reached out in time. Additionally, I was offered a 25% discount for my next purchase, but I was unable to use it as I found out I can't combine two promo codes. It is disappointing to learn that the discount has expired without prior notice. I am dismayed by Reebok's lack of clarity in their policies and communication issues. This experience will determine if I continue to be a customer, as communication and customer care are vital.

During a recent CrossFit competition, I found myself leading before the final workout. The last challenge involved a 7-minute AMRAP of bar-facing burpees, where my Reebok crop leggings caused me trouble by constantly sliding down. Despite adjusting them around 96 times during the event, I did not win first place. This surprised me as I rely on Reebok products tailored for CrossFit athletes. Their gear should withstand intense workouts. Observing how Nike attire worn by other participants stayed in place, I felt let down by the Reebok pants' poor performance. As an avid supporter of Reebok, known for its association with CrossFit, I expected better quality. This experience has made me reconsider future purchases from the brand and explore alternatives that offer more reliable workout gear.

I have previously purchased these Reeboks and I really like the style. However, the last time I bought this same pair of shoes, they fell apart on the sides as I have depicted in the photos below. Unfortunately, the same issue has occurred with my second pair. These are the only good shoes I brought with me to work this summer in Cincinnati, and they are not going to last much longer. I have detailed images of both the left and right shoes coming apart, revealing my socks through the holes, which is disappointing and embarrassing. I would appreciate a replacement pair as I enjoy the style and look of these shoes, but they do not hold up before falling apart at the seams. I would greatly appreciate your help in resolving this issue. Thank you, - J. R. I have photos available for submission.

Dear Team, I am a devoted customer of your shoe products, especially your baseball cleats and tennis shoes by REEBOK. Recently, I experienced a frustrating issue with my favorite pair of REEBOK tennis shoes. While casually walking, the sole of the shoe separated into three sections, with two parts detaching unexpectedly. Despite my careful use and maintenance, these shoes fell apart without any reason, causing me great disappointment during a family vacation in Pennsylvania. As someone who values quality and is willing to invest in durable products, I was disheartened by this sudden shoe failure. I trust in REEBOK for its reliability, which is why I have a significant collection of your shoes. Sadly, I had to discard this particular pair due to the sole detachment, even though they were relatively new. I hope you understand my frustration and take this matter seriously. Your prompt attention to this issue would be greatly appreciated. Sincerely, M.J. Frederick, Maryland, USA

Dear team, I recently purchased a tracksuit from Your Company outlet, Kuber Associates, in Sikar, Rajasthan. When I wore it at home, I noticed that both pockets were missing. I took the suit along with the bill to your outlet where a friend, with your consent, requested an exchange. However, the employees behaved unprofessionally, refusing only to fix the top in Jaipur and insisting I bring back the top as well. As my home is [redacted] km away, this situation has caused me inconvenience. I kindly request that you assist me by arranging to take back the top only. Your help in this matter would be greatly appreciated. Regards, JP Choudhary

I am really disappointed with Reebok. I made an order on 12/20 with express shipping to receive it by Christmas. However, my order did not arrive as scheduled. Moreover, I was billed for the order, but when I contacted two representatives, they couldn't locate my order despite me receiving text messages. This experience has left me extremely dissatisfied, and I have decided not to purchase from Reebok in the future. I will also be sharing my negative experience with everyone I know. This level of service is simply unacceptable.

Hello Team, I am writing to express my dissatisfaction with a recent purchase I made from Reebok. Approximately two months ago, I bought shoes totaling Rs 10,[redacted]. Despite being a long-time Reebok customer, I have had a very negative experience this time. I have been attempting to contact customer service, but unfortunately, I have not been able to get through. I kindly request prompt assistance with this matter. Your immediate attention to resolving this issue would be greatly appreciated. Thank you for your support. Best regards, Kanika Malik

After purchasing two pairs of Reebok Workout Plus Low shoes, I experienced a concerning slip and fall incident on wet asphalt. Transitioning from concrete to wet asphalt in light rain, I lost all traction, resulting in a fall that led to a right arm injury. Despite my appreciation for the product and having bought two pairs, I find it troubling to encounter such an accident. I do not intend to attribute blame but am disappointed in the safety standards of these shoes.

I am disappointed that my order has not arrived, especially considering I placed it around Easter. My interaction with customer service was frustrating as there seemed to be technical issues with the call, and the representative abruptly hung up. The dumbbell I purchased for £20 never reached me, and the tracking number provided did not work initially. Suddenly, the parcel was marked as delivered outside of the estimated delivery times, adding to my confusion. The representative did not offer any explanation for this discrepancy, only stating that my parcel might be missing. I have been informed to expect an email with a form to fill out for a refund, but I have yet to receive it. The negative reviews regarding Reebok's delivery service are disheartening, and I am feeling upset about potentially losing my money.

Dear Reebok Team, On 30.04.[redacted], I had a phone call with a lady from Zalando regarding a payment reminder for a tracksuit that I had actually returned. Unfortunately, I no longer have the receipt from the post office. As discussed, I was advised to call Reebok directly and also check again with Zalando about the return. I have not received a response yet, and I am reaching out again this way as I have received the initial reminder. I kindly request if you could possibly "pause" the payment until this matter is resolved? I believe it is feasible as you always include a return label with the shipments, making it possible to trace the package with the tracking number. I returned it because it was too big in size. I intended to reorder a smaller one, but then this situation arose, which is unfortunate. The provided tracking number for my order is: [redacted][redacted]. As discussed on the call, Zalando uses different tracking numbers. Nevertheless, I urge you to verify this! The order number is: [redacted][redacted]. Thank you for your understanding and assistance! Have a great day. Best regards, Lisa A.

I entered the store and asked Dave for directions to Old Navy. Abigail interrupted, directing me to a map outside. I felt unwelcome as she implied Dave couldn't assist me. Dave later apologized for her behavior. When inquiring about fitting rooms, Abigail rudely intervened, stating they were closed due to COVID-19. Dave, on the other hand, was polite, efficient, and helpful both times I visited. Unlike Abigail, he demonstrates excellent management skills and customer service. I won't return if Abigail is present; she lacks professionalism and behaves childishly, unfit for a managerial role.

Good morning, I bought a men's tracksuit from your brand. After using it, I noticed some stains appeared on the white band of the sweatshirt, like oil marks. I've tried washing it and even taking it to the dry cleaner, but the stains persist. Additionally, I can't dry clean the sweatshirt because it has the brand logo in plastic on the arm. Considering the sweat suit was expensive at 70 euros, I didn't expect such poor material choice on your part. It should be easy to wash a tracksuit. I am truly upset and disappointed; I thought your brand stood for quality. I am hoping for a refund or at least an exchange since there seems to be a quality issue with the material you used. I look forward to hearing back from you soon.

I have an inquiry about the Reebok women's underwear. I bought two packs at Sam's Club, and I am pleased with the seamless stretch feature. However, after washing them, the band separates from the underwear frequently, despite using a laundry bag. Some pairs are still wearable, but the separation causes loose threads. Is there a warranty for this issue? It seems like the stitching on the band might be loose or missed when attaching it to the underwear. Thank you, Teresa Fleming.

I am a Reebok shoes enthusiast. I like to keep a fresh pair handy for special occasions. Recently, I wore my new pair to work where I sew all day. Unfortunately, the shoes fell apart, causing my feet to get glued. It was a very uncomfortable experience. Can you assist me by replacing them with a new pair of high top Reebok women's shoes in US size 9? I hope this can restore my trust in the brand. Thank you, Pamela S. [redacted] Cooper Ave Johnstown, PA [redacted]

Hello, my name is Clayton Collins from Clarksburg, WV. My wife purchased a pair of Reebok pumps for me, but when I received the shoes, they turned out to be fake. Instead of the pump mechanism, there was just the word "pump" printed on them. It seems like an imitation product. I would appreciate speaking with someone in charge regarding this issue. You can reach me at [redacted]-[redacted]. Thank you for your attention. - Clayton Collins

I've been purchasing trainers from Reebok for years. Last summer, I bought a new pair and wore them once, only to get blisters. I gave them a break but tried again with the same result. Yesterday, I noticed a hole in the heel, revealing rough material. The other one had thin material but no hole yet. I took photos and contacted Reebok, but the representative wasn't very helpful. They kept insisting on an order number, but I explained I bought them at Sports Direct. They mentioned a product change five years ago and advised returning them there. When I asked for an email address, they seemed uninterested.

I received an E-gift card as a refund for order no. RDE[redacted]1 totaling 22.75 euros. Despite returning the goods on 4/4/[redacted], I did not receive the E-gift card by 4/19/[redacted]. After contacting Reebok customer service, I was informed that my E-gift card could not be sent out due to an internal error. Since then, I have repeatedly reached out to customer service via phone and email. The communication has been challenging as I had to repeatedly explain the situation. Customer service stated that my case was escalated to the relevant department, and they would address the issue. They assured me the E-gift card would be sent out soon, asking for my patience. Unfortunately, as I feared, three weeks later, I have not received a proper response or the E-gift card.