Raymour & Flanigan Customer Service Issues

I received a furniture delivery on Monday, 12/14, that was scheduled for 3-5 p.m. Unfortunately, the furniture did not arrive by 5 p.m. without any prior notification of a delay. I called around 5:45 and was promised a call back, which did not happen. After calling again at 6:15, I was informed the truck was running behind schedule but did not receive another call back. The furniture was ultimately delivered around 7:15 by a courteous and hardworking team. Throughout the experience, Katie, Janelle, and Cindy were polite and apologetic. However, a simple phone call to update me on the delay would have been appreciated to alleviate concerns about the delivery.

Ticket Number: 10031P6FILO Order Date: October 3, [redacted] Delivery Date: October 6, [redacted] URGENT ASSISTANCE NEEDED Manager: Matt Sales Associate: Rupert Harrell I am extremely disappointed by the lack of professionalism exhibited by Manager Matt. Recently, my wife bought a set of sofas that were delivered yesterday. Upon inspection, we discovered they were squeaky, disappointing, and most importantly, broken. When my wife contacted Manager Matt about this issue, she was met with resistance and was told there was nothing they could do. I called to follow up, only to be told there was no return policy, despite their website stating a 72-hour return window. Matt was unhelpful and dismissive over the phone, even though I pointed out the inconsistency in their policies. His response was unprofessional, and he even hung up on me when I criticized their policy. I have been trying to reach out again, but to no avail. This level of customer service is unacceptable, and we are considering exploring our legal options. Raymour & Flanigan should address this manager's inability to assist customers appropriately.

On Monday, October 4th, my furniture was delivered. Before purchasing it, I visited the store multiple times to ensure it was a good buy. However, after several months, I decided to make the purchase. Unfortunately, once the furniture arrived, it was not as comfortable as it had seemed in the store. The cushions were hard, whereas in the store, they were soft and cozy. I am dissatisfied with having spent $[redacted] on something so uncomfortable. If it had felt this way in the store, I would not have bought it. Additionally, I was only offered a 12-month, no-interest payment plan. I am considering seeking help from a lawyer to address this issue, as I feel it is too much money to spend on something I am not happy with. I wish I could choose another option, but I was informed that it was not possible. How can the company expect customers to return and be satisfied if they don't strive to keep them happy?