Raymarine Customer Service Issues

Hello, I am Henk Benckhuysen. Back in [redacted], I purchased and installed an A Series [redacted] with a depth sounder, Evolution2 autopilot integrated with digital radar, and an I70 wind instrument. The chart plotter has undergone 13.37 software updates and we utilize Navionics chart chips for navigation. During our current voyage from Tahiti to NZ, we have encountered issues with the chart plotter touch screen freezing, skipping uncontrollably, and becoming unresponsive after a few minutes of use. Additionally, we are experiencing navigation information problems with our Navionics chart chip. We have checked all settings and menus but issues persist. I am seeking advice on whether this can be repaired or if the unit is damaged. Also, I would like to know if there is a newer model available with an improved touch screen and manual toggle that would be compatible with the same housing as the A127 unit. Thank you.

I bought the Dragonfly 7 in February [redacted], attracted by its user-friendly design and unique features. I switched from a Hummingbird [redacted] CI/SI due to recommendations from those in the commercial fishing industry about the durability of the product. For three years, I stored it properly in my garage and used it around three times a month. Recently, I contacted Raymarine regarding issues with the navigation joystick and unreliable sonar. Unfortunately, they informed me that it's a sealed unit and cannot be repaired, suggesting I purchase the newer Dragonfly Pro 7 at my own cost. Disappointed by this response, I am now hesitant to recommend Raymarine to my colleagues in Texas based on my experience.

I would like to provide some background information to better explain the issues myself and other boaters in Newport, Oregon, are facing with your product. I initially installed a C80 unit with Radar I purchased from Rogers Marine in Portland. In July [redacted], I upgraded to an AXIOM PRO 9 RVX installed by Coastal Marine Electronics in Newport for over $7,[redacted]. After installation, I noticed a tracking problem which was promised to be fixed in Spring [redacted]. However, the technician was no longer in business when I tried to follow up. Despite updating all software, my urgent issue remains unresolved – my screen shows my boat at a 10 to 20-degree difference from where it's actually pointing, causing navigation difficulties. Unfortunately, local marine electronics services do not work on Raymarine products, leaving me with no local support. Even contacting your company only resulted in generic responses to update software. With many other boaters experiencing similar issues, it is essential to have trained support in our area to avoid losing market share to competitors. The lack of accessible assistance is frustrating for customers like myself.

Hello Raymarine, I am reaching out to have this email forwarded to the software/programming manager for Raymarine's autopilot products. I recently upgraded to a Raymarine p70s, EV1, ACU-[redacted], and tiller drive arm for my 36' steel sailboat. Over the years, I have used various autopilot systems and found that the latest Raymarine system works well but struggles with quartering seas similar to other non-gyro stabilized pilots I have used. I was hopeful that the new Furuno SCX20 satellite heading compass would help stabilize the system, but despite efforts to integrate it with the EV1, it does not function properly. I am disappointed by this as I had high expectations for the system. I am interested in a software update to address this issue, as I believe in Raymarine's potential to enhance their devices to work with other hardware like the SCX20. I hope to hear soon about the possibility of a software solution for this matter. Thank you for your attention to this. Sincerely, Andrew Gray, Vancouver Island, British Columbia, Canada.

I bought a Raymarine Multifunction Display back in [redacted], specifically, the e7/e7D model e62354 with the serial number [redacted]. It has worked well until recently. The unit powers up normally, but after 30-45 minutes of use, it triggers an alarm with the screen displaying "Power failure." The other instruments connected to it remain on, ruling out a power cable problem. After consulting with technical support, they suggested a software upgrade and any necessary repairs. They provided a quote of $[redacted].00 for the diagnosis, repair, and software upgrade. Can anyone confirm if this pricing is accurate?