Quicken Customer Service Issues

I've been experiencing issues with my Quicken software. Transactions are not posting correctly or are disappearing from the ledger, finally caught it now. I have a screen print showing this problem. My trust in Quicken has been completely shattered. I urgently need to speak to someone to address and correct this issue.

I am looking for a product that helps me manage my bank account easily, like the basic Quicken program. I do not want to rent software, as $44 or $49 per year feels more like a rental fee than a purchase. I am not interested in the added features of Quicken or Outlook360. Please refrain from labeling it as a purchase when it is a rental. Additionally, I am frustrated with the constant format changes in Quicken with each new release. I do not need the expanded capabilities, so I prefer not to upgrade. Instead, I plan to create my own spreadsheet and download a comma-delimited file from the bank. Email contact is acceptable, but not necessary in this case.

I have been experiencing continuous issues with my [redacted] Quicken Deluxe software. On several accounts, not all information is transferring, requiring manual input. I reached out to Quicken support on July 22, [redacted], and was assisted by a representative with an Indian accent who worked on multiple problems for approximately 2.5 hours and persuaded me to purchase a 10-year maintenance contract. Despite this, the issues persisted after I started using Quicken again. I discovered that the support was outsourced to a company called SAIMAXTECH, who invoiced me instead of Quicken. Today, when attempting to contact Quicken Customer Service, I was directed to support provided by an individual from a different country who claimed there is no dedicated Customer Service Department. I am seeking a refund due to the lack of effective support. When can we expect the issues with [redacted] Quicken to be resolved? -Mike D.

Dear Quicken Customer Support, I am Alan C. Donoho, a long-time Quicken user. I recently upgraded to Quicken Premier “Manage Your Investments [redacted] Windows & Mac” on my new Mac Pro. I am familiar with using Quicken for basic checkbook features and I need guidance on setting up my new Quicken account. I want to track my checks, savings, and deposits but I am unsure how to start from scratch. Any instructions on how to begin would be appreciated. I entered my bank account information, but the downloaded file does not match my existing checking account data on my old computer. I am looking to align it with my current transaction register log. I also need assistance in deleting the bank-downloaded Quicken file until I am comfortable with using the new account. I have always valued Quicken and hope to continue using it once I understand how it functions. Thank you for your help. Best, Alan C. Donoho

Since Quicken updated to version R15.18, I've had trouble downloading transactions from various banks like Citibank, First Interstate Bank, Wells Fargo, Chase, Kohl's, American Express, and Target. Every time I try, I receive error code cc-[redacted], despite following all recommended troubleshooting steps. Even after spending two hours in a chat with Quicken support, the issue remains unresolved. If this problem persists, I might have to stop using Quicken altogether. I even sought help from a computer repair service, but after a $[redacted] charge, the problem persists. Can anyone assist me with this matter?

I recently purchased Quicken Deluxe [redacted] and encountered issues while trying to sign in. The tech support person suggested I didn't have Microsoft Office installed, and offered to install it for $[redacted].99. After spending most of the day with him, I found out that he also charged me $[redacted].99 for services. I am puzzled as I have never paid Microsoft before. Additionally, he did not restore my accounts properly. Now, I want to cancel my purchase of Quicken [redacted] and all associated charges. I'm disappointed with the lack of transparency and feeling taken advantage of by the tech support.

I am encountering issues with Quicken Deluxe, Release R 15.18 on Windows 10. When I attempt to back up my data, I receive multiple error messages, including being unable to open the data file, reload it after copy, create the destination data file, and ultimately, the file remains not backed up. This is causing me a lot of anxiety as I am concerned about losing my data. Normally, I back up to Dropbox with occasional backups on a flash drive. I need assistance with resolving this problem.

I've noticed that one of my Chase credit card accounts is not updating when I request for download/upload. The other three Chase accounts are working fine and are listed under the financial institution "Chase." The problematic account shows up as "zzz-Chase QC" and seems to be static without the option to change it, if that's the underlying problem. I first noticed this issue in April [redacted] when working on my year-end expense report. Despite speaking with Chase and deactivating/reactivating the account, the problem persists. How can I resolve this issue?

I installed Quicken Home & Business [redacted] on my Windows 10 desktop from a CD. I did some data entry on Sunday and spent all of Tuesday working in the program creating invoices, new categories, and adding customers and payees to my address book. However, when I went to edit an invoice on Wednesday, all the data I entered on Tuesday was gone. I'm new to Quicken and wondering what could have happened, how I can prevent it, and if there's a way to restore the lost data. I saved each transaction individually as I worked and backed up the program on Sunday, but I did not on Tuesday as I kept Quicken open and minimized. I would appreciate some guidance on how Quicken saves information and the best practices for backing up and managing data to avoid losing work in the future.

I have been using Quicken since it was first released. I appreciate how it helps me manage my finances. After downloading the latest version of Quicken Deluxe last July and merging my files, I noticed an issue. When I enter new information into a register, it is not being remembered by Quicken, making me re-enter it each time. Additionally, I added a new bill for Quicken to remember, but there is no option for it to be entered automatically like before. Instead, Quicken reminds me of the transaction, but I still have to input it manually. I would like to know how I can resolve these problems. Thank you.

On November 25, [redacted], I downloaded Quicken [redacted] from the Quicken website. I understand that Quicken will stop supporting this version after April 30, [redacted]. Despite the current support, I decided to upgrade to Quicken [redacted] through a download from the Quicken website. Unfortunately, the upgrade did not go smoothly. After about three hours, the Quicken technical support team was unable to resolve the operational issues, leaving me quite disappointed. Following their advice, I uninstalled Quicken [redacted], reverted to Quicken [redacted], and applied for a two-year subscription. I also managed to secure a refund for the [redacted] Premier package. After receiving an email about my membership expiring, I encountered a message demanding $79 to continue using Quicken [redacted] until April 30, [redacted], which I found confusing. To resolve this, I urge for the removal of this restriction and restoration of access until the aforementioned date. My [redacted] purchase is associated with the username [redacted], while the [redacted] purchase is linked to dcurtischurch@[redacted]

Dear Rosie Coloma, I have had positive experiences with various Quicken Loans bankers, but unfortunately, my interaction with you was profoundly disappointing. Despite explaining that I intended to sell my condo first and not purchase a new home for at least six months after relocating, you disregarded my request to refrain from obtaining a preapproval letter that would expire in 90 days. Your pushy and insensitive behavior has tarnished my impression of Quicken. When I am settled in Georgia, I will seek assistance from a different individual at Quicken. Please refrain from contacting me in the future. If there is further communication from you, I will escalate the matter to your supervisors. Your approach has been unacceptable and unwelcome. Best, [Initials]

I am currently using Quicken Premier Version [redacted] on my laptop running Windows Vista. Although Quicken no longer supports this version, it's still functioning with occasional downloading issues. However, recently I've encountered a new problem where I'm prompted to enter my email ID and password to access the program. It feels like a tactic to push me to purchase their [redacted] edition. After speaking with Faviola from customer service, I was informed that I would need to buy the latest edition. When I mentioned contacting the Michigan Attorney General about the situation, Faviola abruptly ended the conversation. I saved a transcript of our chat, but strangely, all parts of the conversation were deleted except the initial personal data exchange. Any advice would be appreciated.

The download link for the product I purchased in October [redacted], Quicken Home and Business, isn't functioning. I bought it directly from Intuit, and the confirmation email included a download link for future use. I attempted to reinstall it on my new computer in mid-April, but the link didn't work, and the product wasn't available in my Quicken account. Upon contacting support, I was informed the product is no longer supported because Quicken separated from Intuit. I find it frustrating that I can't access a download link for software that's only 2-1/2 years old. Being a professional bookkeeper, I maintain licensed software to support various file formats from clients. Customer support's solution to upgrade doesn't address my immediate need for the software I purchased.

I have the [redacted] Quicken for Mac installed on my computer. Recently, I have been constantly prompted with notifications to renew my membership in order to upgrade to the latest version. The pop-up appears every time I open Quicken, and the account/ledger page is reduced in size to display the expired membership notification. I find these interruptions frustrating and unnecessary. I prefer to use the current version without renewing my membership. How can I stop these persistent announcements from appearing upon opening Quicken? Thank you.

I came across the ad for Quicken on your website and opted to buy the Deluxe version. However, as it was a Saturday, I couldn't reach your customer service for the quick delivery of the Deluxe version, which is priced at $44.99/year. I ended up purchasing it from our local Staples store in Heath, OH, where they charged me $79.99 plus 7.25% tax, totaling $85.79. I paid $40.80 more at Staples than buying directly from Quicken! Is there a way for Quicken to reimburse me for the overpayment? Thank you for your assistance! Best regards, Robert E Lovett, President of Lovett's Electronic Repair Service located at 40 Morgan Ave., Newark, OH [redacted]. You can reach me at [redacted] (home & shop) or [redacted] (cell). Grateful for your support!

I am facing difficulties with the file path for my manual backups. I have attempted various layouts, but the backup file is not ending up where I intend. I'm aiming to save the backup at: Drive F BU2020 Year [redacted] Quicken [redacted] [redacted] (Account #) Could someone please provide the correct path for this? This is my current primary concern. Once this is resolved, I will address any other issues independently. Just to clarify, I am not dealing with a bank and not engaging in check writing or downloads. -Betty-

I am experiencing issues with Quicken [redacted] Home and Business. Initially, I lost the ability to enter split transactions and could only input single transactions. Subsequently, I noticed that all of my split transaction data on the home side and categories, descriptions, and notes from the business side were missing. I sought assistance to address the problem. I bought a new computer last April but had not properly saved my files to the drive. With help, we managed to retrieve most of my files. Recently, while entering updates, I encountered difficulties entering my scheduled salary transaction, and upon investigation, discovered that all my data was missing from the computer. I am unsure why I continue to lose my files. I hope to find an explanation soon. Thank you, Tony.

Subject: Cancellation of Quicken Online Subscription Dear Quicken Online, I am respectfully requesting the cancellation of my subscription for this app. Unfortunately, I have been unable to set it up or explore its features due to difficulties with the sign-in process, causing me to inadvertently link it to my bank without accessing the program. The multiple password requirements have proven to be challenging, and I feel a younger individual may have better patience for such tasks, which I lack. I kindly ask for a refund of my payment and the termination of my service. This ordeal has reminded me of why I previously discontinued using QuickBooks, prompting me to avoid this software in the future. Thank you in advance for your assistance with processing my refund. I have decided to return to utilizing spreadsheets for my financial needs. Best regards, Stan Thomas Email: stanthomas@[redacted] Phone: [redacted]

I have a [redacted] Quicken Deluxe software that I only use occasionally to write checks. I recently tried to use it after about five months of not using it and received an error message stating: "Unable to verify the active printer at the system level." Despite the printer being active for all other programs, Quicken is not recognizing it. I am aware that Quicken has transitioned to a subscription service and I'm wondering if my software has been disabled until I subscribe.