Quality Inn Customer Service Issues

During my recent stay at Quality Inn South in Midvale, Utah, I encountered several issues in room [redacted]. When I informed the staff that the fridge was not working around 5 p.m., they mentioned sending maintenance but never followed through. Unfortunately, the room was not up to standard; it was located near a noisy door, and I found dirty towels with makeup stains, used soap on the sink, and unclean bedding/sheets. Despite requesting a room change, I was not accommodated. Upon check-out for my deposit refund, I was accused of tampering with the fire alarm, which I did not do, as I do not smoke. I need assistance in getting my deposit back, as it is essential for me. I can be reached at +[redacted]1, and my name is Carol Kinder. I stayed in the mentioned room on 7/18. Thank you.

I am a smoker, and unfortunately, the hotel where my partner and I are staying is non-smoking. We have to go outside to smoke, which is inconvenient for us. I run my own business and frequently need to go in and out of the hotel to manage quotes and jobs. However, during my stay at Quality Inn in Loganville, GA, the manager told me I couldn't freely enter and leave my room due to a previous incident where they allegedly had to ask me to leave. The manager also refused to provide details of my past purchases and stays, even though I haven't been there for months. As a loyal Choice Rewards member, I found this treatment offensive and upsetting. I believe it's my right to move in and out of my room as I please. If the hotel doesn't want guests to freely come and go, they should allow smoking in the rooms or communicate it clearly. I feel discriminated against, and I expect this issue to be addressed promptly to avoid legal action.

Hello, I'm writing because I have never experienced such bad treatment at a hotel like I did at this particular one. During my stay between October 20 and 22, the front desk called to clarify if I was staying or checking out, and I mentioned I was staying. I inquired about my room not being cleaned, as I was told it was scheduled. They eventually arrived, and I assisted them with cleaning, especially since there was a baby. Later on, a friend visited, and the front desk staff from the afternoon shift entered my room without knocking. This upset me, and when I expressed my frustration, they called security. Unfortunately, security escorted me out hastily and even involved the police. The staff treated me poorly, laughed at the situation, and claimed I refused to leave. I was stranded as they wouldn't even allow me to wait outside the hotel. This entire ordeal stemmed from miscommunication at the front desk and the staff's reluctance to admit fault. To make matters worse, security insulted me by calling me a derogatory term. I refuse to accept such treatment and will take action against these unjust actions.

I recently stayed at Quality Inn on Casino Drive in the Lake Elsinore area with my two kids, ages 5 and 2. Unfortunately, the room directly above mine had a drunk female causing disturbance by banging and kicking her sister's door until 2 am. Despite two complaints to the front desk from me and my neighbor, she continues the disturbance at 8 am. This ongoing noise has kept my kids awake and restless since 2 am. As a visitor from Bakersfield unfamiliar with the area, I feel the need to end our stay prematurely due to the lack of resolution regarding this disruptive guest. I kindly request a refund for my last night's stay considering the inconvenience caused by this situation.

On the night of January 10, [redacted], I arrived at the Quality Inn around 10:30 pm, and despite setting the AC to heat at its highest of 78 degrees, I felt no heat in the low 50s temperatures outside. The next morning, January 11, at 9:30 am, I reported the issue to the staff, but no maintenance arrived until 3:45 pm. The maintenance person adjusted the AC heater unit and mentioned it would heat up over time, which unfortunately did not happen even by January 12. When I contacted Priceline to request compensation for the nights without proper heating, Quality Inn management declined my request. I spent at least one night without heat and another night with only fan air from the AC heater unit without any compensation from the hotel.

I was disappointed with my experience at Quality Inn Holland, Michigan on June 5th. The room was unsatisfactory with bugs on the walls and mildew on the bathroom ceiling. Despite the hot 90-degree temperature that night, the AC was not working. The night shift failed to address my concerns adequately, only offering a fan as a solution. After leaving my contact information for management to follow up, I did not receive a call back. Even my attempts to reach out were met with unavailability. As a result, I am seeking resolution at a corporate level as I feel I should be compensated for the poor service and lack of management responsiveness at the hotel.

I noticed that I've been charged for my service animal for over a month. Despite being told it was free and finding out another resident with a service animal wasn't charged, now the owner and manager are gossiping about my situation. Even more concerning, I have yet to receive my deposit refund, which totals eight or more deposits. This isn't the first financial issue I've encountered here; I've been double-charged before without a refund. Now, they're refusing to refund my pet fee or deposits. The owner has even instructed the staff not to rent to me without any explanation. It seems unfair that not only do prices vary between residents, but they also fluctuate day by day.

During our stay at Quality Inn Arlington Highlands in Dallas, Texas, from June 25th to 27th, we encountered numerous problems. My group had booked five rooms, with my reservation supposed to cover our room at $[redacted].44. However, my card was charged an additional $[redacted] before arrival and another $[redacted] upon check-in because the room wasn't correctly booked under my name. Despite being promised a refund, I haven't seen any evidence of it in my bank account. The hotel experience was further marred by a one-hour wait at the lobby, indifferent staff, mold on the ceiling, blood-stained sheets, non-functional AC, unresponsive housekeeping, and poor customer service from Hammud, who dismissed our concerns. To make matters worse, the treatment we received for voicing our complaints was disrespectful and unprofessional. Despite these issues, we were forced to endure our stay due to limited alternative accommodations nearby and a prior commitment to a softball tournament. It's a disappointing experience, and none of us would choose to stay at a Quality Inn again based on this visit.

Due to a power outage last night, my daughter and I had to check into the Quality Inn located at [redacted] Opdyke Auburn Hills, MI [redacted] around 11:30 PM on 7/28/21. We went to check out at 1:00 AM, but there was no one at the front desk for about 10 minutes. Melissa, the staff member on duty, said she couldn't refund the $97.46 nightly rate and $[redacted].00 deposit for the bed bug my daughter found and killed in her bed. She advised me to speak with management in the morning and promised to leave a note for them with my contact information. I have called twice, but management is still unavailable and hasn't reached out to address this issue. I would appreciate any assistance. Thank you. Sincerely, Victoria M.

I'm reaching out regarding a $[redacted] fee on my bill at your Plano East location. I stayed in room [redacted] with my friend's Chihuahua for less than a day. Despite the hotel being pet-friendly, I was charged $[redacted] as a "penalty fee" for having a pet. When I raised the issue with the manager, they were rude and unhelpful. Given the financial strain of the pandemic, I cannot afford this charge. I requested the fee to align with the $10 pet fee on your website and to refund the $[redacted] deposit. The manager refused. I urge you to reassess this charge, as it seems unjustified. I need this situation rectified promptly. Thank you. - A.T.

I would like to express my appreciation for the staff at the Indianola, Iowa location. Crystal, the manager, is an exceptional leader. She is always courteous, polite, and informative. Heather maintains a positive attitude even when busy, and Kim has transitioned well into her new role. The night clerk may seem a bit grumpy, but overall, the team is fantastic and makes guests feel welcome. That's why I will go out of my way to stay at the Quality Inn in Indianola. Best regards, Diana Becker Abeyta

Dear concerned party, I am writing in regards to a recent hotel reservation made by Ms. Crystal Walters and myself, Ronald Proulx, for December 30th and 31st at the Quality Inn near the Fairgrounds in Tampa, Florida. When Crystal made the reservation, she specifically mentioned her severe asthma and requested that no perfume be sprayed in the room on the day of our arrival. Despite this request being noted for the cleaning staff, upon our arrival on December 30th, the room had been sprayed with perfume. The Manager, Hector, requested that we cancel our reservation, which we did. He informed us that it would take 7 to 10 business days to process the refund of $[redacted].77. However, despite multiple attempts, I have been unable to reach Hector and he has not returned my calls. This lack of communication and professionalism is concerning, especially since the refund has not been approved as promised. I am reaching out for assistance from corporate to help resolve this issue promptly. Please help. My confirmation number is [redacted]95. Thank you.

On January 11th, I stayed at Quality Inn in Baymeadows, Jacksonville, Florida. My name is S.G.P. with ID number AR923111. I experienced an issue where I was charged twice for the night. Initially, I paid for the booking under my mother's name, E.C.P.R., with reservation code [redacted]. However, the receptionist couldn't find the reservation and I had to pay again with a different card. The staff assured me they would refund the $86 overcharge, but as of now, I haven't received it and require it urgently. Thank you.

I am extremely disappointed and disgusted with the condition of my room. The sanitary and safety standards are below state regulations. I have photos to illustrate the alarming conditions. There were no towels, garbage in bins, dirt on the floor, exposed light sockets, no iron, and a non-functional phone. There was even a used condom with semen on the bed that I discovered while getting ready to sleep. When I tried to call the front desk, the phones didn't work. I couldn't find anyone to assist me. The quality of the establishment does not match its name. It's disappointing that my basic needs were not met despite paying hard-earned money for accommodation. My stay at the Quality Inn has been very unfortunate given the conditions, especially after facing issues at my own apartment and needing a break.

I am extremely disappointed with the condition of my room at Quality Inn. The sanitary and safety conditions are appalling and could be considered state board code violations. I have photos that demonstrate how alarming the conditions were. There were no towels, garbage in bins, dirt on the floor, exposed light sockets, no iron, a non-functional phone, and even a used condom with stains on it which I found on the bed. Unfortunately, when I tried to call for assistance, the phone didn't work. This experience falls far below the expected quality, and I regret choosing Quality Inn to stay at.

My stay at the Quality Inn in Columbia, MO was unacceptable. The room was dirty with hair, bugs, and filth on the bathroom floor, dirty towels, and an unclean bathtub and mirror. Additionally, the missing smoke alarm and exposed wires were safety hazards. The main carpet area was visibly not vacuumed, and the air conditioning was only functional after cleaning the excessively dirty filters in the tub. I have photos of the dirty conditions and missing smoke detector. I am requesting a refund for the night of 6/11/[redacted]. Thank you. - T.W. and S.W.

I was requested by the manager to service two AC units at their property in Tulare, CA. After conducting a thorough diagnostic and working on the units for a total of three hours, it was determined that both AC units need to be replaced. I provided a quote for the replacements and billed for my services. However, after a week of trying to contact the management without success, I returned to the property. The manager, who initially asked me to work on the units, now claims she does not have to pay for the services since the units were not fixed. Despite my efforts to reach a resolution, no agreement has been made. I simply seek fair payment for the work I have done.

I have typically had satisfactory experiences at Quality Inn and am a loyal member of Choice Hotels. However, my recent stay at the Quality Inn in Holbrook, AZ, on February 11th was the worst ever. Upon check-in, we encountered multiple issues including a non-functional TV, a broken ice machine, lukewarm hot water, absence of breakfast staff, unmanned front desk, and a hazardous hair dryer. Despite the general manager's promise of a 10% discount due to the TV problem, we now seek a full refund considering the accumulation of problems during our stay. Additionally, there was a noticeable unpleasant odor in the room. To add to the frustration, I discovered that I was charged different prices for two nights on my credit card statement. This experience has left me extremely dissatisfied. - H.K. and M.G.K. [redacted]

I regularly stay at the Quality Inn in Minocqua, Wisconsin, every other week. Recently, I was erroneously billed for a stay that I did not actually have, so I don't have a receipt for it. However, I do have a receipt for a different stay a few days prior, for which I was correctly billed. Despite my repeated calls to the hotel, the issue remains unresolved with no effort from their side to fix the problem. I was promised by the manager that they would contact me, but I have yet to hear from them. The hotel has no record of my stay on the disputed date since I was not present. I have been mistakenly charged for this stay. To resolve this matter, please contact me at [redacted]. Thank you, Kevin Blake from Larson Juhl Company. I can provide details regarding the disputed billing if needed.

During my recent stay at Quality Inn for two nights, I decided to extend my stay, resulting in an additional charge on my card through Choice Hotels. The staff informed me I needed to pay an extra $[redacted] in cash for the two additional nights. However, upon checkout, I was surprised to learn of an unpaid balance. The staff member seemed frustrated and gave me the option to deduct $44.75 from the cash deposit I had made or charge my card. The interaction left me feeling upset as the situation was handled unprofessionally. I believed the $[redacted] I had paid upfront covered everything, but the additional charge was not clearly explained during the extension of my stay. Despite feeling frustrated by the lack of communication and professionalism, I reluctantly paid the remaining balance to avoid further confrontation.