Pure Talk USA Customer Service Issues

I contacted Pure Talk on Thursday to extend my incoming ring time from 3 rings to 6. I had to follow up on Friday and spoke to a technician to address the issue further. Despite numerous attempts, the tech informed me that the Nokia phone purchased from Pure Talk cannot be configured for more than 3 rings. To my dismay, I discovered at 5:00 that my phone was not receiving any calls as it simply would not ring. Pure Talk advised me to call back at 8:00 am to reach a tech. Upon calling at 8:05, I endured a 45-minute hold before realizing the company opens at 10:00 on Saturdays. I called back at 10:05 only to face another lengthy hold - this time 59 minutes. Frustrated, I hung up and tried again. As of now, I have been on hold for 35 minutes, seeking assistance to resolve the phone I am still paying for.

I received a message on my Nokia 2.4 about the February [redacted] 3G shutdown. After entering my phone number, I was informed I needed to replace my device. When I called [redacted] to clarify, the representative mentioned my Nokia 2.4, purchased in April, is VoLTE compliant and 4G, eliminating the need for a replacement. The conflicting messages have left me uncertain about my device's compatibility. Additionally, I encountered a glitch on one of your websites while trying to send an email. The "I'm not a robot" verification wasn't functioning correctly, causing issues with submitting my message. Despite resolving it temporarily by rechecking the box, it kept reverting back and prevented me from completing my message. No response is needed regarding this website glitch.

1) I'm having issues with my Bluetooth connectivity. My car is not recognizing my phone. 2) I am unable to send or receive MMS messages or any graphics like emojis or photos. I own a Samsung Note 10. I had a conversation with tech support earlier today. Unfortunately, we got disconnected, and as I don’t have another phone to use in case of disconnection, I could not complete the troubleshooting process. Furthermore, when the tech support representative tried to call back, my phone did not respond to my touch to accept the call.

My phone number is [redacted] and it has been compromised for the past year. I need to change my phone number because when I dial the regular numbers for assistance, [redacted] and [redacted], it says I will be charged for the calls. I have tried dialing [redacted] multiple times, but I keep reaching a wireless phone company that cannot help me. I had a positive interaction with a woman from Pure Talk USA who was assisting me with the number change, but the call got disconnected after I provided my credit card information. Since then, I have been unable to reach Pure Talk USA and keep getting connected to the wireless company instead. I urgently need to change my phone number so I can continue with my life, especially because of my health condition. Vera from Pure Talk USA, extension [redacted], was helping me earlier. I am a low-income senior dealing with ovarian cancer and need immediate assistance. Please reach out to me via text message as my email account is no longer accessible. Thank you.

I have followed the HelpDesk email instructions to update the APN settings, but unfortunately, I am still encountering several issues: 1. Inability to make outgoing calls 2. Calls to my own number go directly to voicemail or do not connect at all 3. Incoming calls cannot hear me 4. Text messages are not coming through 5. Outgoing texts are intermittent I would appreciate further advice as I am unsure if these problems are due to service issues on the company's end. Thank you.

Four days ago, my phone stopped receiving texts and pictures in my group messages. I contacted customer service and after a long wait, I explained my issue and was transferred to the tech department. After more waiting, I was connected to another representative. Despite my explanations, the call abruptly ended while the representative was trying to assist me. I was unable to call back due to time constraints and hoped for a return call that never came. I am unsure how to proceed now. Although I have been satisfied with Puretalk, this experience with customer service has been frustrating. I simply want my phone to be able to send and receive texts and pictures in both group and personal messages. Thank you. (IMEI # [redacted] Samsung Galaxy Android 7)

I recently switched from Verizon to PT USA. Last week, my wife and I had a 45-minute call with your customer service representative. We discussed two issues, with the most important being getting cellular service in Mexico this week. We each paid the $10.00 fee and received a text confirmation of the service activation. Unfortunately, we are currently in Mexico with no phone service. I have attempted to contact you through various channels without success. We urgently need a resolution. If you read this, please email me promptly at [redacted] Alternatively, if you can remotely activate our phones, please do so as soon as possible. Thank you for your anticipated assistance in resolving this matter promptly. Steve Nielsen Phone: [redacted] Linds Nielsen Phone: [redacted] If we do not hear from you today, we will revert back to Verizon upon our return and may need to provide negative feedback accordingly.

I recently ordered two SIM cards from PureTalk and haven't received them. PureTalk advised me to contact Fedex, who informed me that they were returning the SIM cards to Georgia although they were in Ocala for 10 days. Frustrated with the situation, I decided to cancel my PureTalk order to avoid paying for a service I hadn't received. I thought of using the SIM cards to activate the service closer to when my AT&T bill is due, but I'm unsure how to proceed. When I contacted PureTalk, the representative couldn't find my information even though one of the SIM cards should be linked to my name and address. Given the difficulties in reaching PureTalk's customer service, I am considering purchasing a phone for myself. The SIM cards were intended for my son and daughter in Ft. Myers, and I'm currently using my daughter Adele's contact information.

As a new customer, I am facing an issue with my Samsung phone showing an error [redacted] during activation after switching from Patriot Mobile to T-Mobile. Even with a new SIM from Pure Talk, I still encounter the same activation problem. I'm feeling frustrated as my phone does not recognize the SIM card. Is there a local technician I can visit for assistance? Your help is greatly appreciated. Thank you. - Steven

My phone number ([redacted]) continues to display the name of a former owner, Belinda. T-Mobile informed me that they have deactivated Belinda's previous number and suggested that the current provider (which seems to be ATT) needs to request the change on their end. Upon contacting your customer service line, I was advised to reach out to Apple, but this issue pertains to the network and not the phone itself. I have been using this number for several years. Is there a way for you to update this information? I am reaching out for the second time via email and would greatly appreciate a prompt response. Best regards, Robert N.

I encountered two issues with my recent purchase: 1.) Upon receiving the PT-AP-SE-64GB-W-PO phone, it was missing earphone buds, a battery charger, and the correct charging cable. Additionally, when attempting to insert the sim card, we noticed the cover was missing, and we suspect another sim card may be stuck inside the phone without the proper cover. I am willing to return the phone for a replacement. Please confirm if I should send it back to the Covington address. 2.) I successfully activated both phones but received an automated message indicating that my current carrier, Verizon, requires verification before transferring our existing phone numbers. Despite trying to contact Verizon via email and phone, I have been unsuccessful. Can you assist in obtaining the necessary information from Verizon? Thank you, D. N. Email: [redacted]

When I made my last month's payment, I mentioned having two lines with PureTalk, but one line wasn't working for the previous billing period. I was assured that any over-payment would be applied to the active line. Recently, I received an overdue bill notification and contacted customer service to resolve the issue. Despite explaining the situation and requesting the excess payment from the inactive line be applied to the active one, I was informed this wasn't possible. Additionally, I was unable to speak with a supervisor. Seeking help, I turned to GetHuman for assistance. The working line's phone number is [redacted], and the non-working line likely ended in -[redacted]. Thank you for your anticipated cooperation and support in addressing this matter.

I currently have two phone lines, one for personal use and the other for business, both on a prepaid minute plan. My phone needs to be replaced due to the 3G shutdown, so I want to remove one phone line and switch to an updated plan with unlimited talk and text. I'm wondering what will happen to my remaining minute balance if I make these changes. Additionally, my wife is a new customer and we were in the process of transferring our house phone number to her new cell phone, which has not been activated yet. However, we now want to keep the house phone number on our current carrier. We believe the sim card in her new phone is set up for the house phone number. I would like to transfer one of my existing numbers, which I plan to discontinue, to her new phone. How can we accomplish this? Thank you.

Account Number: [redacted]35 I consistently pay my bill ahead of time and recently upgraded my Monthly Data to 10 GBs from the minimum. However, I am puzzled by the fact that towards the end of the billing cycle, my data usage is almost depleted. Two months ago, I encountered a message stating I had insufficient funds for calls, even though I know I had enough funds available. As a senior citizen, I don't use my phone as much as others, which makes these issues particularly frustrating. I noticed similar problems with data before I upgraded. Given my background in Voice/Data Comm. and Cyber Security for 20 years, I would appreciate a detailed explanation rather than a brief response. Thank you.

Hello, I'm using an unlocked iPhone 6, Model MG4N2LL/A (A1549), and I’m experiencing an issue where all outgoing calls show "CallFailed" and I can't receive incoming calls. After contacting [redacted], I was advised to activate airplane mode for 5 minutes and restart the iPhone, but it didn't resolve the issue despite multiple attempts. The service problem began on the 22nd, coinciding with the discontinuation of 3G service, although LTE (4G) service is available. It appears that numerous iPhone 6 users are facing similar service disruptions. Speaking with customer service again today, I was informed that there is no current solution for the iPhone 6 problem and was told that only iPhone 6Plus models and newer are guaranteed to work with the network. I'm seeking confirmation if there are any plans to address this issue for iPhone 6 users. Appreciate your assistance.

During the trade-in process, Taylor had me set up both phones, and now I am left with 4 phones that Apple has made useless. I urgently need assistance as I have no means to contact you at the moment. The new phones started working after completing the updates. However, during the waiting period and before the phones began functioning, we were left without any guidance. I frantically checked my online account since we are currently without a working phone, and there are no chat options, instructions, or any form of assistance available.

I used a borrowed phone on 2/22 to report that my phone was unable to make or receive calls, showing an End Call message when dialing. Despite contacting customer service three times and waiting over an hour each time, it was concluded that I needed a new sim card, to be shipped via FedEx. The card did not arrive on 2/24 as promised, leading me to call on 2/25 only to discover it was never sent out. An additional sim card was requested but has also failed to arrive as expected, not being sent via FedEx as stated on the website. Tracking now shows it at a USPS distribution center, with an anticipated arrival of March 5. This delay is unsatisfactory, causing significant work disruptions as I await its delivery. I have missed deadlines that were due on March 7 due to the prolonged lack of phone service starting from 2/21.

I recently bought a new 5G-compatible phone from PureTalk as my iPhone 6 Plus was not compatible. I already have a plan, but I've been without a phone for over a week. Despite my efforts, I can't seem to activate the new phone with my current plan. I've spent hours trying to resolve this with customer service, only to be transferred to technical services without any success. Waiting endlessly on the phone without anyone answering is beyond frustrating. Being pushed to purchase another phone is already difficult, but not being able to use it is incredibly disappointing. I wish there was an option to leave a callback number for assistance.

Last Wednesday, on March 2nd, my phone suddenly stopped being able to make calls. People trying to reach me say they cannot get through either. Text messages are coming and going without any issues. I am with Puretalk USA and have a CAT S41 Android phone, which has been working well until now. Despite having good signal and coverage, whenever I attempt to make a call, it stays on "Calling..." and then stops after 24 seconds. Callers hear a YouMail message stating that I am not receiving calls. I have tried restarting the phone, powering it off and on, clearing the cache, freeing up storage, and even uninstalling the YouMail app and other apps that might be causing interference. I also attempted to contact Puretalk USA customer support from a different phone but have not been successful in reaching them.

I am experiencing issues with my phone where I cannot make outgoing calls as it keeps shutting off. Although I can receive messages, I cannot manage to connect calls. I installed an app to reduce spam, and since then, everything stopped working. I am seeking assistance to resolve this matter and get my phone back online. As I am unable to make calls, kindly communicate through messages to guide me on the necessary steps to take. You can reach me at [redacted]. My name is Shirley Olson, and my account number is [redacted]82. Despite resetting Pure Talk, the problem persists, and my phone keeps shutting off whenever I use my computer or attempt to access emails.