Publisher's Clearing House Customer Service Issues

I recently received a Waxed Amaryllis as a gift, but unfortunately, it arrived poorly packaged. The new growth, about 3-4 inches, was snapped off and is browned and useless. The bulb, which is red waxed, seems to be loose inside the wax, and the wax itself is dented. This makes the item totally useless. I have ordered other items, so I kindly request a credit to my account. I will dispose of the plant unless you require a photo or want me to return it. Thank you. - PA Helm

I recently visited your website to purchase Christmas gifts, but I am dissatisfied with the entire shopping experience. I would like to request a refund for my unopened purchases and return the items at no extra cost. I was not aware of the $4.99 shipping fee per item and the additional $5 for each individual item's shipment, totaling nearly $50 for what should have been around $20 for a Frozen fleece throw. The 'Mystery Gift' I received was not worth the $5 shipping cost. I am disappointed with these unexpected charges and wish to return two orders for a full refund. I shop online regularly and find it unreasonable to charge $5 for shipping per item. Please contact me to arrange the returns and refund. Thank you. - Jessica G., Customer ID #: [redacted]-[redacted], Contact Info.: [redacted], Email: [redacted]

I received an email regarding an order I did not place. I attempted to cancel this order for a 48-piece battery set as it was not requested by me. I have no need for this item and wish for the order to be canceled. The order number provided in the email is [redacted]2, with the corresponding ID number as [redacted]. Please refrain from shipping this item as I did not authorize or want it. I refuse to pay for something I did not purchase. I have tried contacting customer service but have been unable to reach a representative. Kindly resolve this matter via email. Thank you. - M.

I placed an order for code WTS7 item# 5478B2, a pet towel, and code WUO2 item# 54621W, a retractable leash. After receiving the package, I found the pet towel inside, but instead of the retractable leash, there was a can of Pecan Supreme Fruit & Nut Mix labeled with the code 919Y. This is not the item I ordered, and I do not wish to be charged for items not on my original order. I am keen on receiving the correct item, the retractable leash, as soon as possible.

I am currently dealing with the loss of my wife, which is why I have been playing your games and downloading apps sporadically, causing delays in my response time. Unfortunately, my wife had stage 4 cancer, which we found out too late when she fractured her rib and the cancer was discovered in her bladder, liver, and lungs. Her condition deteriorated rapidly, and she was not able to undergo chemotherapy due to her age. The focus now is on preparing for her upcoming funeral, and I hope to return to PCH games afterwards, although the numerous app downloads are a challenge for me. Additionally, our car broke down at the same time, so I have been arranging rides to my appointments. Thank you for your understanding. Ralph Rastopsoff.

I have made purchases from you in the past year and noticed a sudden increase in shipping and handling charges. One of my recent orders included a copper set that turned out to be painted instead of genuine copper. The shipping charges seemed reasonable for those items. However, my current order, which consists of a child's bracelet and a 3-piece hot pad set, is lightweight and small in size. I find the high shipping costs for these items, which are light and compact, to be unreasonable. In contrast, previous orders that were heavier and larger had lower shipping fees. I am returning both the necklace and the hot pad set due to these issues. The copper storage bowls I purchased also did not meet my expectations as they discolored quickly. I request that you remove the shipping charge from my account as I am sending these items back. It is concerning to pay more for shipping than for the products purchased. Thank you for addressing these issues promptly. Best regards, D.E.

I received my product yesterday evening in the mail, and unfortunately, both bottles of nail hardener were broken underneath the caps, just like my previous order in January. I will not be paying for this damaged item and do not want a replacement. Please refrain from sending me more of this product. I have attempted to contact you without success. Kindly reach out to me at [redacted] ext. [redacted] or [redacted], or email me at [redacted] to acknowledge this message. Your prompt response is appreciated. Thank you, Mary C. ID #[redacted]9.

I received my product in the mail yesterday evening, but unfortunately, both bottles of nail hardener were broken right underneath the caps. This is the replacement for my first order, which arrived in the same condition back in January. I will not be paying for this item as it was damaged during delivery. I do not want another replacement and wish to stop receiving this product altogether. I have tried calling several times without any success. Please contact me at ***-***-**** ext. ***** or via email at *****@***.com to acknowledge that you have received this message. It is urgent that I hear back from you as soon as possible. Thank you. – Mary Congleton, ID ************. I do not intend to make a payment for this item, so please cancel my order and bill as requested.

I encountered an issue while trying to complete my entry process. Despite being under the impression that there was no purchase necessary, I found myself at a point in the process where I was prompted to buy items. I attempted this three times, yet the system continued to claim I had not made any orders. This inconsistency has left me feeling frustrated and suspicious of the legitimacy of the process. It seems deceitful to advertise no purchase required but then prevent entry completion without a purchase. This contradictory requirement raises concerns of possible fraudulent practices.

About a year ago, I ordered the Episode 8 "Alliance Stripes" silk touch throw, but each time I've received the wrong product. Despite contacting the company six times, the incorrect item, "Star Wars: The Force Awakens," was just sent to me again. Representatives assure me that the correct item will be shipped while allowing me to keep the incorrect one at no charge, but I'm becoming frustrated by the repeated errors. I no longer have confidence in ordering from PCH due to this mishandling of the situation. I kindly request to receive the correct product, the Episode 8 "Alliance Stripes" silk touch throw, at no additional cost. I had intended to gift it to my grandson for his birthday, which has now passed twice without the proper item. Thank you. A disappointed customer, Leroy C. Stoudt.

I purchased a Christmas carol aloe 3[redacted], but have not received it despite being charged. The steak thermometer set of 4 was also ordered but not received, yet I was charged for it. Additionally, I ordered the Ideal Works gorilla ties, did not receive them, but was charged. I am willing to pay for the items I owe, so please send me an accurate bill. Once I receive the correct bill, I will promptly send you the money owed. Thank you, Wava.

Good morning, my name is Marilyn S. from Hastings, Nebraska. I am reaching out because I haven't received any sweepstakes information or orders lately. Due to Covid-19, our mail was being forwarded, and I suspect that the post office was returning our mail. I faithfully participate in the sweepstakes and sales orders, and it saddens me that I haven't received anything to increase my chances of winning. I am an enthusiastic participant and a VIP customer who also misses receiving your mailings. I kindly request your assistance in resolving this issue. Account: [redacted] [redacted] [redacted] 06 My current address is PO Box [redacted], Hastings, Nebraska [redacted]. Thank you for your attention. I would also like to inquire if any mailings were returned to you by our post office and request that you resume sending them as soon as possible. I hope to be a winner someday, so your prompt action is greatly appreciated. Thank you so much!

I have received a notification from PCHSearch&Win regarding the collection of your prize check. The email states that you are the winner of a $[redacted],[redacted].00 prize check approved by Publishers Clearing House. The prize has been sent to SkyNet Worldwide Express Service in the United Kingdom for delivery. Please keep this winning information confidential until the transfer is complete to avoid any issues. Contact SkyNet Worldwide Express Service for further instructions on receiving your prize. Congratulations on your win!

Dear [redacted], I wanted to inform you that Publishers Clearing House has identified you as a winner of a prize check worth $[redacted],[redacted]. The prize has been entrusted to SkyNet Worldwide Express Service in the United Kingdom for delivery. Your email address was randomly selected through an electronic e-mail ballot system. I advise you to quickly contact SkyNet Worldwide Express Service to facilitate the delivery of your prize check and other necessary documents. Please maintain confidentiality regarding your winning information until the prize is safely in your possession. Congratulations on your win! Best regards, The Executive Dispatch Official Winners Selection Notice PCHSearch&Win Notification Team

I received a notification email from PCHSearch&Win about my prize check collection. The email states that I have won a prize valued at $[redacted],[redacted].00 from the Publisher's Clearing House Sweepstakes. I am asked to contact SkyNet Worldwide Express Service in the United Kingdom for the delivery of my check and other important documents. It is emphasized that the selection process was done through an electronic e-mail ballot system and my email was randomly chosen. Therefore, I am advised to keep this information confidential to avoid issues with my prize claim. The email provides contact details for SkyNet Worldwide Express Service in the UK and the US, along with a request to act promptly upon receiving the check.

Dear Prize Patrol Manager, I wanted to provide you with some clarification regarding the location of my address. It is situated within a gated community called Sea Place on A1A-SOUTH, not within a regular neighborhood or street. To reach the destination easily, continue on A1A-SOUTH past Leonardis until you spot ACE HARDWARE on the right. Stay in the left lane, and shortly after, you will pass by a series of pink houses on your left that mark the entrance to Sea Place, where OCEAN GALLERY is located. When you turn left into OCEAN GALLERY, the first left is for Owners only, while the second left is for Visitors. Upon entering, the gate attendant will provide further directions to my address, which begins with [redacted]. Could you please confirm via email that this updated information has been relayed to the appropriate team? Also, can you phrase the email in a way that does not give away whether you will be visiting soon? Thank you in advance for your assistance. Best regards, M.B.

Today, 5/9/[redacted], I received an invoice from PCH regarding a magazine subscription for $11.95 plus $0.84 tax. However, to date, I have not received the first copy of the magazine. Is this standard procedure for PCH to bill customers before they receive any magazines? Any assistance is appreciated. Please feel free to contact me at [redacted] Thank you for your help.

I need urgent help to cancel all orders and receive a refund for my PC purchases. My computer is incompatible with Windows 10 and has caused numerous problems for me. I am in my late 70s and facing memory issues and health challenges due to cancer. I've been struggling to manage the orders and payments, with financial limitations and physical pain making things harder. I urgently need assistance as I am unable to handle the situation mentally or physically. Please address this promptly, as I am overwhelmed and need a resolution.

I am contacting you about two shipments, #30[redacted] [redacted] and #3[redacted] [redacted], containing Microwave Lids and Handles that I did not order. While I purchased two sets of these items previously, I did not authorize these additional 4 items. Aside from this dispute, my records indicate I have paid for all other orders from Publishers Clearing House. It is unclear why duplicate orders were placed. Please provide an RA# for me to return the unsolicited items. I have received duplicate shipments in the past but chose not to address them until now. Due to these issues, I will no longer be placing orders with Publishers Clearing House or accepting any more shipments. Thank you, Frank P., Customer ID# [redacted] [redacted].

I want to express my disappointment with the American Eagle banners I recently ordered (Order #[redacted]). The quality is subpar, and the brackets meant to hold them up are not secure. Even the slightest breeze can make them come loose. While I understand that my return window has likely closed, it's important for you to know that if you're encouraging people to buy for a chance to win, the products should be higher quality. The shipping fees are also excessive. Regarding my upcoming order (Order #[redacted]), I would like to cancel it. Given the current COVID-19 situation, it's not practical for me to spend $85.00+ on items that may turn out to be poorly made. While some of your products are good, it seems like they might be the exception rather than the norm. My message serves as feedback, and I hope for a resolution. Reducing shipping costs and avoiding guilt-inducing language could improve the customer experience. Please consider offering credit for the orders, particularly for the eagle banners, and cancel the pending shipment. Thank you.