Prudential - Retirement Customer Service Issues

I submitted the form for my retirement withdrawal, but there hasn't been any acknowledgment on the website, despite their request to do so. After calling, I found out there was an issue with my electronic signature. Even after undergoing high-level security checks, I had trouble getting through to speak with someone. The foreign call center representative informed me there was an error, but I've yet to receive any communication regarding this. Given the security measures I had to navigate, I expected better follow-up. It's frustrating that the third-party administrator handling another company's returns seems to be so disconnected from the customer experience.

I am trying to track my deposit from an electronic withdrawal that was supposed to arrive in my bank account today, but it is not showing up. I spoke to a representative earlier who confirmed that the money was deposited today, but I still do not see it in my account. Although I verified the routing number online, I could only see the last 4 digits of the account number, which were correct. I am perplexed as to why the deposit has not shown up yet. I contacted my bank to check for any pending deposits but they did not find anything from your company. I appreciate any assistance with resolving this issue. - Amanda M.

Dear Mr. Prudential, I hope this message finds you well. I recently spoke to Andrea, who provided the necessary details to resolve an ongoing issue with my annuities. Despite previous assurances, I have not received any updates from your end. I have provided the three annuity reference numbers required for the repayment of approximately £[redacted].62, as follows: 1. [redacted][redacted] 2. [redacted][redacted] 3. [redacted][redacted] I kindly urge you to address this matter promptly as I urgently require these funds. Your immediate attention to this request would be greatly appreciated. Sincerely, Jeffrey Wormsley --- Hi Andrea, I hope you are well. I find myself in a challenging situation as I have misplaced my Prudential policy details and thus unable to contact them directly. Would you be able to assist me by contacting them and acquiring the necessary policy numbers? I have three policies dating back 20 years that ceased payments in June and July of this year. I can provide you with all relevant payment dates, amounts, personal information, work details, and addresses to facilitate this process. I appreciate any help you can offer and apologize for inconveniencing you with this task. Your support in obtaining the policy numbers would be truly valuable. Best regards, Jeffrey Wormsley

I have contacted you through various means from different countries, such as the UK, Dubai, Kenya, and Uganda. I've encountered issues with my retirement payments since June and July of [redacted]. Please communicate with me via email at [redacted] or [redacted] as this method is preferred. My phone number in Dubai is +[redacted] (0) [redacted]0. My annuity numbers are 1 - [redacted]/[redacted], 2 - [redacted]/[redacted], 3 - [redacted]/[redacted]. My NI Number is ZW 77 37 75 C. My London address is 8 Roland Gardens, South Kensington, London, SW7 3PH. When sending correspondence, remember I spend most of the year in Africa, living in Dubai, Kenya, or Uganda. Reach out during early morning (9 am) or late afternoon (after 5 pm). Contact my daughter, Mrs. Andrea Mabbott Wormsley, at 8 Fisher Close, Sutton in Ashfield, Nottinghamshire, NG17 2AA, phone number 07[redacted]40, for assistance. Please address my payment issue promptly. Thank you, Jeffrey Wormsley.

I have reached out through various channels without any resolution regarding my missing monthly payments from my retirement scheme since last June and July. It has become frustrating having to repeatedly address this matter. To ensure efficient communication, I have provided two email addresses and a Dubai phone number for correspondence. I prefer email communication due to its cost-effectiveness and ease of response. Please refrain from sending any information to my London address as I reside in Africa for the majority of the year. My daughter in Nottingham will assist in relaying messages promptly. For direct calls, early mornings or late afternoons are the best times to reach me. Your prompt attention to this ongoing issue would be greatly appreciated. Thank you. - JW

I have sent emails from various locations, and my daughter has called from the UK regarding my retirement scheme payment issue. I was promised a callback by an employee last week, but no one has contacted me yet. I have been facing this problem since June and July. I provided two email addresses and my Dubai phone number for communication because email is preferred. My address is in London, but I am mostly in Africa, so please avoid sending mail to London. My daughter in Nottingham can assist in passing on messages. For direct contact, early mornings or late afternoons are best. Thank you for prompt attention to this matter. Jeffrey Wormsley.

I have been attempting to reach you for nine months now. I have tried countless emails, live chat (which was unhelpful), sent recorded letters, and had my daughter contact you via phone and email, all unsuccessfully from Nottingham. Your website is confusing and leads to nowhere. I have even tried calling you from different locations – Kampala in Uganda, Ukunda in Kenya, and now Dubai, but to no avail. Requested call backs have not been fulfilled despite numerous attempts, leading me to spend a significant amount on phone calls. My frustration mounts as my annuity payments were stopped since June [redacted]. My details are as follows: - Name: Jeffrey Wormsley - Address: 8 Roland Gardens, London SW7 3PH - NI Number: ZW 77 37 75 C - Annuity Reference: [redacted]/[redacted] I urge you to resolve this matter promptly. Please contact me at +[redacted] (0) [redacted]80 or via email at [redacted] Your immediate attention is greatly appreciated. Jeffrey Wormsley

11/6/[redacted]: Hello, is anyone available to assist with my ongoing issue? I am unable to make changes to my account as a new customer, and I really need this problem resolved in order to continue my relationship with this organization. 11/02/[redacted]: I am experiencing difficulties with the Prudential website. Despite being able to log in, I am unable to make any changes as I am caught in a loop. The initial code provided for Two-Step Verification did not work, and subsequent attempts to request a new code have been unsuccessful. The website only sends codes via text, which is a problem as my phone does not support texting. I am unable to choose email as an alternative method. The company's letter stated that I could select my preferred method after enabling Two-Step Verification, but I am unable to do so. I urgently require a representative to update my account settings to allow for code delivery via email. The lack of understanding and support from customer service has been frustrating, and I have been stuck in this situation for two weeks now without a resolution.

I currently reside in Japan and no longer hold US Permanent Residency. I receive checks from you at my address in Japan, which I then send to my bank account in Los Angeles. Recently, my bank in Los Angeles informed me that I may not be able to maintain my bank account there due to a new California law requiring a US address. This has put me in a difficult situation. I have a couple of questions for you: (1) Is it possible for you to deposit the funds directly into my bank account in Japan instead of sending me checks? (I already have my Social Security Benefits deposited into my Japanese bank account monthly.) (2) Can I close my account with you? I appreciate any guidance you can provide. Thank you in advance for your assistance. Best regards, NU Plan # [redacted] ID# [redacted] My Address: Naomi Uji Bldg 2 #[redacted] Shioyachou, Tarumiku Kobe, Hyogo [redacted] JAPAN

I bought a life insurance policy through OSGLI in [redacted] before leaving the Marine Corps. I've been making online payments linked to Prudential VGLI, but recently received a statement claiming I'm overdue by $[redacted]. Despite calling multiple times, I've had no success resolving the issue as they have been unhelpful and even hung up on me. Today, after another frustrating call that lasted over an hour involving multiple representatives, I could not locate my policy number but provided my control number, which they said was not sufficient and once again hung up on me. I've always paid on time through online banking, which confirms all payments were received. I also would like to understand the process for my wife to claim the life insurance if something were to happen to me.