Playmobil Customer Service Issues

Hello, I recently purchased the Playmobil Summer Fun [redacted] set for my son at Bon Marche in Paris. Unfortunately, when we opened the box, we discovered that some essential pieces were missing, including part numbers 30 23 [redacted] and 30 22 [redacted]. My son loves Playmobil toys, especially those with scooters, and he was disappointed that he couldn't complete the scooter or surfboard. Since Playmobil isn't sold in Turkey, we often buy their toys from different EU countries. As loyal customers, we kindly request your assistance in sending us the missing parts to our address in Istanbul, Turkey. Thank you for your attention to this matter. Best regards, S.F. Behar

Dear Playmobil, I am a fan of your toys but have some exciting ideas for new additions. Firstly, I suggest creating Jurassic Park toys, including the T-Rex scene, gate, tour cars, and characters like Alan Grant, Timmy, Lex, and Ian Malcom. Secondly, a Jaws set with the orca, Bruce the shark, and the sailors could be thrilling. The boat could have detachable parts and wheels for movement, with a feature for the shark to swallow figures. I have more innovative ideas to enhance Playmobil's appeal, like Indiana Jones and Ferris Bueller sets. Best, [Initials]