Playground Games Customer Service Issues

Hello, I am experiencing some issues with the game. Often, there are not enough players for playground games and trials, making it difficult to enjoy the gameplay. While this is manageable for playground games, it's frustrating for trials. I recently spent hours completing a trial with minimal players, feeling dissatisfied with the experience. In addition, I have been considering skipping trials due to lack of participation, but now it seems necessary to complete them for progression. It's disappointing to see some features missing as well. To improve the experience, I suggest adjusting point multipliers based on the number of players participating in trials. This would make it more appealing for everyone. Also, having a prompt to activate arcade circles instead of just driving into them would prevent accidental entries, ensuring a fair arcade experience for all players. Making these changes would enhance the game and encourage more players to participate in trials without feeling overwhelmed.

Bonjour, je souhaite vous contacter concernant l'achat de votre jeu FORZA HORIZON 5. En tant que client, je trouve important de signaler que le jeu présente actuellement des lacunes qui doivent être corrigées. Je ne parle pas seulement en mon nom, mais au nom de la communauté FORZA en Europe qui compte de nombreux joueurs. Il est inacceptable de constater des résultats incohérents dans différentes épreuves telles que les sauts, les zones de drift, le radar, les zones de vitesse, les classements complètement trichés ou contenant des bugs avec des chiffres irréalistes par rapport à la physique du jeu. Malgré plusieurs mises à jour annoncées, aucun correctif n'a été apporté jusqu'à présent. Par exemple, lors du début de la nouvelle saison le 3 mars [redacted], à peine 10 minutes après le démarrage, les scores de saut étaient déjà trichés. Il est essentiel que ces problèmes soient résolus pour le bien de votre licence, car de nombreux joueurs commencent à délaisser le jeu. Plusieurs solutions pourraient être envisagées, comme bannir les tricheurs ou réinitialiser les classements. Je tiens à exprimer mon avis ainsi que celui de nombreux autres joueurs autour de moi. J'espère que vous prendrez en considération ces remarques pour l'amélioration future de votre licence. Cordialement. - J.C.

Hello PG, I am a player from PRC. Could you please consider adding certain sports saloons to the list that have participated in the BTCC, such as the Mondeo MK2 and Accord MK6? It would be great to see them included, particularly with a performance pack. I also suggest adding some smaller event racing cars like the Jetta MK5 (although the Golf MK5 GTi in FM4 could also be a good addition). These vehicles were quite active in the British mainland, and it would be exciting to have them in our Mexican garage in FH4. It would be fantastic if they could be incorporated through the Car Pass or as DLC. Looking forward to your consideration. Thank you.

Estimados Señores, Hoy experimenté un problema al intentar hacer tuning en un coche en Forza Horizon 5. Apareció un mensaje indicando: "Tienes demasiados archivos de este tipo guardados. Borra alguno con el gestor de archivos antes de guardar más". Intenté revertir los tuneos de coches a su estado original, pero el problema persiste. No comprendo cómo eliminarlos utilizando el gestor de archivos. Agradezco de antemano su amable atención y espero su pronta solución. Saludos.

I believe that Forza Horizon 5 would benefit from more diverse car options instead of substituting them with children's toy cars. The absence of iconic Italian brands, classic cars, and lesser-known models is noticeable. It would be great to see a wider range of vehicles from various manufacturers like Citroen, BMW, Volvo, MG, Peugeot, Renault, and other brands such as Saab, Spyker, Weissman, DeTomaso, Fisker, Triumph, Alfa Romeo, Lancia, Fiat, and Abarth. Moreover, exploring new brands like Ginetta, Bristol, Jensen, and more could enhance the gaming experience for car enthusiasts looking for realism. While there are positive aspects to the game like its graphics and overall gameplay, there is certainly room for improvement and inclusion of a more extensive selection of vehicles. Additionally, featuring newer models like the [redacted] Nissan 400Z, Lamborghini Countach, Sian, Maserati MC20, and others would be highly anticipated by players. It is essential to listen to the feedback of the community and work towards enhancing the game's car roster to appeal to a broader audience of car enthusiasts.

I am having an issue with the treasure hunt challenges in Forza Horizon 5. When I locate a chest on the map and reach its location, I can see the chest icon indicating its presence, but the actual chest does not appear in the game. This has been happening repeatedly, making the challenges frustrating. To address this problem, I would appreciate some form of compensation, such as receiving extra Forza points for the inconvenience, getting around twenty Super Spins, acquiring at least 10 cars from the Forza Edition and Legendary categories, or even receiving the Hot Wheels DLC as a last resort. I expect fair compensation for the inconvenience and swift resolution of this issue.

Hello, sorry for any inconvenience. I want to ask about Forza Horizon 5. I am interested in having Cummins motors/trucks included in the game. Specifically, I am hoping to see a 5.9L 12v Cummins engine like the one found in 80s-90s Dodge pickups. I believe these engines are exciting, cost-effective, and simpler to increase power compared to many gas engines. Adding them to the game could attract a new audience. It would be fantastic to have at least one 1st generation Dodge pickup with a 12v Cummins. If this isn't possible, maybe it could be offered as a downloadable content (DLC). I would definitely be interested in purchasing it, and it could gauge popularity among players. Thank you for considering my suggestion. Including just the 12v motor would already make a big difference. Thank you for your time and consideration.

Hello, I am a huge fan of Forza Horizon 5, my first Forza game, and I want to share my feedback regarding the engine sounds, specifically the supercharged engines like the Dodge Challenger SRT Hellcat and the Camaro Zl1. As an owner of a real Hellcat, I believe the in-game engine sounds do not accurately capture the iconic whine of the supercharger. I have attached a video showcasing the distinct noise I am referring to. While there are many aspects of the game that I enjoy, I feel the supercharger whine could be improved to enhance the realism. I appreciate the efforts of the development team and understand that updates have been made to address this, but I wanted to express my thoughts. Thank you for creating a fantastic game for car enthusiasts like me!

Subject: Feedback on Forza Horizon * Hello! I am reaching out to the Forza Horizon * developer team to share my thoughts on the game. I must say that I am truly enjoying Forza Horizon * as my first entry into the Forza series. It is undoubtedly one of the best car-centered games available. However, I wanted to provide some constructive feedback regarding the engine sounds in the game, particularly the supercharged engines like the Dodge Challenger SRT Hellcat and Camaro Zl*. As a proud owner of a Dodge Challenger SRT Hellcat, I believe that the distinctive whine produced by the supercharger is a crucial aspect of the car's identity. In the attached video, I have highlighted the sound I am referring to. While I appreciate the efforts made in a previous update to enhance the supercharger whine, I feel it still falls short of capturing the true essence of these engines. I acknowledge the many positive aspects of the game that I enjoy immensely, and I am not intending to criticize it negatively. I simply wanted to pass along this feedback as a passionate car enthusiast. Thank you for your dedication to creating an exceptional gaming experience for car lovers like myself!

Good morning, I need assistance with my saved game in Forza Horizon 5. Here are the details: Email linked to Microsoft Store: [redacted] Username: INNKK1 I purchased the premium version as a preorder on Amazon. I had played for around [redacted]+ hours, amassed about 50 million credits, and collected nearly all the cars. After reinstalling the game, my progress has been reset to zero, and I cannot retrieve my saved data. This is very disheartening, as I hope to continue playing with all my previous achievements intact. I would greatly appreciate your help in finding a solution. Thank you, Paul

Hello Support Team, I am reaching out to address some concerns about the game Forza 5. I urge you to prioritize fixing gameplay issues such as intentional player collisions rather than focusing on patching money glitches. It is important to ensure a fair and enjoyable experience for all players. I suggest implementing measures to prevent unfair tactics and encourage a more realistic racing environment. I recommend considering game adjustments like ghost mode races to prevent players from being unfairly kicked out during gameplay. In real-life racing, such behavior would not be tolerated, and immediate action would be taken. Players engaging in unsportsmanlike conduct should face consequences. I am available for hire as a developer to help improve the fairness of the game. My practical experience can offer valuable insights for enhancements. Let's work together to create a more enjoyable gaming environment for all players. Thank you for your attention. Best regards, Chazz

Hello Playground Team, I am a new owner of the Steam Deck and I'm thrilled to finally be able to play Forza Horizon 5 and 4, which has always been the Xbox franchise that I, as a PlayStation player, envied the most. I must say, what a fantastic racing game! I absolutely love it. Unfortunately, the Steam Deck crashes often while I'm playing your game. It's disappointing to be able to play for more than 20 minutes without the system crashing. Are there any tips, settings, or solutions you can provide to help me resolve this issue? I appreciate any assistance you can offer. Thank you very much, Best regards, Mario

I recently bought the digital "Premium Edition" of Forza Horizon 5. The installation and add-ons went smoothly, but when I try to launch the game, it crashes after loading. I've attempted to start it several times without success. All my other games, both digital and disc versions, are working correctly on my Xbox One X console. My network is not an issue, as I have a stable connection with over 100Mbps download speed.

Good afternoon, I am experiencing difficulties with the game Forza Horizon 5. Recently, I received a ban on the game that I believe is unjust. After conducting an investigation, I discovered that someone logged into my account on April 20, [redacted], at 12:40 am from Brazil using a Windows PC. Surprisingly, the ban was imposed by the Forza team eight months later without proper explanation. Despite my efforts to appeal, I have found their customer service to be unhelpful and disrespectful. I am requesting an email response confirming an investigation into this matter and an apology from them. Thank you, M. McGrath

On December 13th, I received a message from the Forza community team informing me that my gamertag was banned due to unauthorized access from a banned Windows PC. After investigating, I discovered someone had logged into my account on April 20th, [redacted], at 12:40 am from a Windows PC. I attempted to appeal the ban, but the Forza Community Support team's response left much to be desired. Despite reaching out via email multiple times, I have yet to receive any assistance, leaving me disappointed by their lackluster customer service.

Dear Playground Games and FH5 Community, Yesterday, I sold several cars in FH5, including the Mach-E, but the game still shows I have it and allows me to sell it again. Strangely, I acquired the Sesto Elemento F.E, but it has disappeared from my garage. My credit balance also seems off - I had around [redacted] million credits, but now only have [redacted],[redacted] credits. Furthermore, many cars that I've auctioned are still listed there, with their images not loading, and I can repeatedly auction them. I am eager to have these issues resolved promptly. Account Name: Shadierpilot93

I'm frustrated with Forza Horizon 5. It has been more than 1.5 years since its release, but the Eliminator mode is still problematic. I wish they would release an update to fix these issues. The constant "forward" inscription at the start of each race is annoying and unnecessary. I hope they can add more cars and remove weaker ones from the mode. The online experience definitely needs some fixing. It's disappointing to buy a game and face so many frustrations and setbacks in this mode.

Hello, all my data on Forza Horizon 5 disappeared since Saturday, April 22nd in the evening. Everything was fine on Saturday afternoon, and I didn't make any mistakes or anything. I would like to recover a backup from before this Saturday, April 22nd to retrieve my data. I lost over [redacted] hours of gameplay, and I started playing in advance, only to end up losing my progress. Please allow me to recover my data on the following account: wiwi666#[redacted]. I hope my request is processed quickly so I can get my data back :(

Hello, I am sorry, I am writing in French because I fear you may not understand my request with an automatic translator. I installed a code "LOT EXTENSION PREMIUM FH5" on Forza Horizon 5 with new cars, the rally extension, the Hotwheels extension, and the VIP PASS about 2 weeks ago (01/05/[redacted]). Order number: [redacted] Premium Forza Horizon 5 expansion pack By: Xbox Game Studios Product Key: JXPF6-2P4TT-9CWRV-C3QF4-M6KXZ The rally extension and Hotwheels are working, and I received the additional cars. However, there is an issue with the VIP PASS: I only have the crown and the weekly VIP draws, but I did not receive the 3 cars (Dodge FE, Puma FE, and BMW X5 FE), the doubled credits, or the player house. I just noticed this because I was looking for the BMW X5M.FE in my garage (not found, as well as the Puma FE and Dodge FE). I can buy the cars in auctions, but I still wouldn't have the doubled credits or the player house. When I go to the car packs and click on the BMW, Dodge, or Puma, it says "already purchased," and I cannot get them again (even by paying with in-game credits). Could you please fix this issue by updating my VIP pass? I don't know if you will reset my account to correct this problem, but I need to keep all my progress (game progress, my level 18 in the tuning sharing, all my cars in the garage, and my shared tunes). I also have a Pagani Oreo. My gamertag is: SEBFORZA Thank you in advance for any help you can provide. Sincerely, SEBASTIEN CRANCE