Philips Hue Customer Service Issues

I am experiencing issues with my Philips Hue light strip plug. I have confirmed the fault by swapping plugs with another strip. Despite sending multiple photos, the matter remains unresolved. I lack a receipt as the strips were purchased around 3-4 years ago from Best Buy. The repeated email responses requesting more photos are not moving the process forward. I have sent approximately four follow-up emails solely for a replacement plug. Assistance in resolving this issue would be greatly appreciated.

Dear Phillips, A few years back, I bought the Hue Go Light from Amazon and really enjoyed using it. Unfortunately, the power cord recently broke just below the adapter head. I temporarily fixed it with electrical tape, but it eventually broke completely, rendering the unit unusable. I didn't misuse the product, it just wore out over time. I was disappointed by this. Is it common for the power cords of the Hue Go Light to break like this? In my experience, other power cords haven't snapped without cause. I have several other hue lights and plan to keep expanding my collection, but I'd like to continue using the Hue Go Light if I can find a genuine replacement cord from Phillips. How can I go about getting a replacement part for the broken cord? Thank you, Magon Hagy *PS: I've attempted to attach documents multiple times but keep getting an error code [redacted] 'Internal Service Error'.

Hello, I have two houses, each with its own Hue bridge connected to numerous lights. Both houses have a separate Hue bridge. All the lights are linked to the same Amazon Alexa account. Issues: 1. The Hue lights sometimes appear multiple times in the Alexa device list. This duplicates the lights, causing Alexa to ask which one to turn on or off, leading to confusion. 2. After setting up a new bridge in the second house and adding new Hue lights to it, creating a group resulted in different lights being included instead of the selected ones. Lights from the first house's bridge also got added to the group in the second house unintentionally. Need assistance with this matter.

Hello there! Today I purchased an 80” Philips Hue Light strip and upon first use, it worked without any issues. After unplugging it briefly to measure and ensure it fits my walls, I gently handled the light strip. I leaned it against the wall with light pressure before deciding on its placement. However, when I plugged it back in, it did not turn on, and the app indicated the light was unreachable. Despite trying different outlets and confirming strong Wi-Fi signal and Bridge connectivity, the light remains unresponsive. I am surprised that such minimal handling caused it to malfunction, especially considering the high price of these lights.

I recently bought a Philips Hue dimmer switch, the newer version. I synchronized my Philips Hue bulbs with music from my laptop using the Philips Hue App via the Philips Hue bridge. It creates a fantastic light show as the bulbs dance to the music with colorful motions. My goal now is to dim the lights while the music light show is on. Currently, I can dim the bulbs only when they are not part of the music light show, but I want to dim them during the show. The issue is that the dimmer doesn't affect the lights once the musical light show starts, even if they were dimmed before. It seems the App's colored light show takes precedence over the dimmer settings. Is there any solution to this so I can successfully dim the lights during the musical light show? Thank you! Regards, J. Ferrero

I recently tried out the new iOS HUE App and had some difficulties with my second HUE Bridge. While the first bridge was detected with no issues, the second one appeared as disconnected. I attempted to reconnect it by removing it from the app, but I couldn't locate it as a new bridge afterward on both my iPhone and iPads. Despite this, the bridge is connected properly, and all lights and dimmers are functioning as expected. Any suggestions on how to resolve this would be greatly appreciated. Thank you in advance.