Palm Customer Service Issues

I need to report a case involving account details [redacted] belonging to Abdulsalam Asemokhai. They used their Palmpay account for fraudulent activities, obtaining a total of 86,[redacted] from account [redacted] under the name ALEGE OLUWAFUNKE ROSELYNE at GTB. The funds were transferred to their Paga account and First Bank account. Both transfers were confirmed by the banks involved. I have been informed that further action requires reaching out to the receiving banks. The accounts the money was transferred to are First Bank [redacted] under Asemokhai Abdulsalam and Paga [redacted] under Admin Abdulsalam 11. Unfortunately, my report to the Nigeria Police Force indicated limitations in pursuing this matter due to Palmpay not being a commercial bank. Any assistance in retrieving the funds or contacting the involved banks would be greatly appreciated.

I transferred #[redacted] from my bank account to my Palmpay wallet, but I did not receive the funds. Initially, I assumed it was a failed transaction from my bank, but after contacting them, they confirmed that the transfer was successful. However, the money did not reflect in my Palmpay wallet. I kindly request a refund as I intended to use it to pay my OK card bill. Thank you.

Good afternoon, my name is Israel Omotunde and my account number is [redacted] with PalmPay. I have been receiving numerous messages and calls about a debt I did not initiate. Last month, one of your staff members contacted me about this debt, stating it was for ₦2,[redacted]. I paid this amount, assuming the matter was resolved. However, this month, I have received the same debt notification for the same amount. I am confused why this is happening and would like full details about this loan. Today, I received another threatening recorded call, and despite my attempts to contact customer service, I have not been able to reach anyone. Please address this issue promptly and deactivate the account. Thank you.

Dear Sir/Ma, I am writing in regards to a N61,[redacted] loan disbursed to my Palm Credit account today. I accidentally selected the wrong payment schedule of 28 days and promptly refunded the principal after contacting customer service. However, the interest is still displayed on my account. I kindly request this issue be resolved within 24 hours. Attached is my loan principal payment confirmation. Thank you for your prompt attention. Best regards, A.D.

I received an unexpected loan from Palm Pay that I didn't request. When I tried to purchase airtime, I unintentionally used the loan since I couldn't see my account balance. Now, they are asking me to repay the entire loan before the due date even though I didn't use all of it. To my surprise, they have restricted my phone and keep calling me, preventing me from using any data I purchased or even accessing the Palm Pay app. I topped up my account as requested, so I am hoping they will lift the restriction on my phone soon. Thank you for your assistance.

Issue Accessing My Palmpay Account Hello, my name is Oladapo Babarinsa and my Palmpay Account number is [redacted], which coincidentally matches my phone number. For the past two days, starting on the 16th of July [redacted], I have encountered difficulties accessing my Palmpay Account. Despite attempting to re-download and reinstall the app more than six times, I have been unsuccessful. The cause of these difficulties remains a mystery to me. I have updated to the latest version of the app. Currently, all my funds are in my Palmpay Account, leaving me in a situation where I must borrow money instead of accessing my own. I would appreciate any possible solutions to resolve this issue. Thank you, Oladapo Babarinsa

Hello, I am Oladapo Babarinsa, and my Palmpay Account Number is [redacted], which coincidentally is also my phone number. Since the 16th of July [redacted], I have been experiencing challenges accessing my Palmpay Account. Despite trying to reinstall the app more than six times, I have been unsuccessful. The reason for these difficulties is unknown to me, even after upgrading to the newest version. As all my funds are in my Palmpay Account, I am currently unable to access my own money, leading me to rely on borrowing from others. I am seeking a potential solution to resolve this issue promptly. Thank you, Oladapo Babarinsa

Good morning PalmCredit. Yesterday, I made a payment using my card. After the payment, it showed "pending", but unbeknownst to me, the money was already deducted from my account. Thinking the payment didn't go through, I used a bank transfer method, resulting in a double payment of 82,[redacted] instead of 41,[redacted]. Unfortunately, I've been unable to reach you via email. My contact number is [redacted]1, and my email address is [redacted]

I deposited 26k into my Palmpay account. When I tried to transfer the money to my bank account, I received an error message saying, "We cannot complete this action now." Additionally, I am unable to claim rewards on my Palmpay account. My BVN is linked to the account. Please assist me in resolving this issue as I urgently need access to my funds.

Hello Palm Credit, I hope you are doing well. I encountered a problem two weeks ago when I was a victim of theft. I reported the incident to the police and shared my statement. Throughout my history of borrowing from you, I have always made payments on time, only occasionally being a day late. Unfortunately, the funds I had for my business were taken during the theft. I have been attempting to contact your customer service team without success. It would greatly help me if you could provide me with a phone number to reach you. Due to my current financial circumstances, I may not be able to make my scheduled payment, so I kindly request assistance in setting up an alternate payment plan. Thank you.

Hi, this is Inspector Joy. For further information regarding the previous complaints, please contact me at 0[redacted]. I intend to repay the money owed, although the schedule may vary from the original plan. Kindly reach out to me at [redacted]1, as my phone linked to the account is still unrecovered after the robbery. I would appreciate it if my identity regarding repayment concerns is kept private. I am requesting to adjust the payment plan as I am currently unable to meet the expected repayment amount.

I'm Abel I. I've been experiencing transaction problems with my account. Whenever a payment is made to my account, it doesn't show up but the sender gets debited. On 2/11/[redacted], Sunday E. sent a payment of 6,[redacted] via Stanbic Bank, but it hasn't been reflected in my account. This issue has occurred multiple times. I would appreciate your assistance in resolving this matter. Thank you.