PNC Bank Customer Service Issues

I have a PNC bank-issued check dated December 1, [redacted], amounting to $1,[redacted] that I need to cash. Unfortunately, I do not have a bank account with PNC, but only a prepaid All Access VISA with Netspend (Metabank). I reside in California, where there are no PNC branches. I tried using their app to obtain the ATM access code to use their ATMs since they claim to cash checks for non-members. I also tried cashing it at Walmart and two other check cashing businesses, but they were unable to process it due to the amount or received a declined message. I have been unsuccessful in reaching a real person for assistance despite numerous attempts. Any suggestions or help would be greatly appreciated.

I received a call from Nathan Brooks at PhD Bank regarding an online loan application I submitted. He mentioned I was approved for a $3,[redacted] loan with monthly payments of $[redacted]. Nathan said the bank would pay off my $[redacted] credit card balance with Capital One to finalize the loan. After approval, I repaid that amount using a Best Buy card as instructed. However, I was then told I needed to pay additional taxes due to an out-of-state bank issue. Sadly, the initial payment was returned due to bank problems, resulting in a double loss of $[redacted], which was meant for debt consolidation and a major purchase. Today, I made another payment over the phone to rectify the situation.

I had a mortgage with PNC which we recently refinanced. The entire process was incredibly stressful and unpleasant. The loan officer I was dealing with was unresponsive to calls and emails, which was very inconsiderate. When I reached out to their boss, I received a call but subsequent emails were ignored as well. Due to this poor treatment, we decided to take our business elsewhere. After withdrawing our application, the loan officer demanded $[redacted] for the appraisal instead of the quoted $[redacted]. I believe I am owed a refund of $75, if not the full amount, considering the circumstances. This experience was unacceptable, and I have never encountered such rudeness in my 40 years of working with people. I sincerely hope someone addresses this matter. - Jennifer C.

My name is Benjamin Smrt, and I am reaching out regarding my PNC account linked to my personal email ([redacted]). On 12/31/[redacted], my girlfriend and I returned to our hotel room to discover it had been broken into. Items such as laptops, iPads, checkbooks, bank cards, jewelry, and more were stolen and later used for fraudulent charges across multiple accounts. We have identified at least 5 checks from her Green Dot bank account that were deposited through my accounts, including my PNC virtual wallet account. We suspect someone close to us, perhaps a relative with access to our login information, may be involved. I have already taken steps to change passwords, file disputes, and report the incidents to the relevant institutions. Fortunately, the email I am using for correspondence has higher security measures. If there is any further assistance needed to resolve this matter, please feel free to reach out. Thank you for your attention to this issue. Benjamin Smrt

I visited PNC Bank to exchange some damaged currency, believing I could do it there based on information from a staff member at the entrance. However, when I returned within 30 minutes, a different person redirected me to the tellers. They informed me that the bank couldn't exchange the bills and suggested contacting the US Treasury Department. Despite the promise of printing information from the Treasury's website, the teller was too busy to do so. After my attempt to find this information independently failed, I emailed PNC Bank for clarification, which I'm still awaiting.

Hola, mi nombre es Diogersa Suarez y soy venezolana. Abrí una cuenta con ustedes en [redacted], la cual ya fue cancelada. Compré unos boletos en Avianca con mi tarjeta de débito y necesito un reembolso. La cuenta está cancelada, pero necesitan confirmar que la tarjeta que termina en [redacted] está a mi nombre para realizar el reembolso al Bank of America. Solicitan una certificación de mi historial como cliente de PNC. Estoy en Venezuela, mi número de teléfono es [redacted]5 y mi correo electrónico es [redacted] ¿Podrían activar mi cuenta para poder recibir los $66? Gracias.

Dear Support, I am reaching out about a pressing ATM issue that occurred at the Quiktrip Store on [redacted] E Moreland Rd in Waukesha, WI. While trying to withdraw money for my father's medical needs, the machine retracted the cash before I could collect it. I promptly contacted the store and followed the provided instructions. The store guidelines state that I should receive immediate credit to my account upon reporting such incidents. I have documentation of the transaction and the balance before and after. I am concerned about the timely resolution as the funds are critical for my family. Please credit my account for the $[redacted] promptly. I have attached the necessary receipts for your review. Your assistance in clearing this up today or by tomorrow, Saturday 01/23/[redacted], would be greatly appreciated, especially since it is my father's 72nd birthday on 01/22/[redacted]. Thank you for understanding the urgency of the situation. Sincerely, A.M. ([redacted]) [redacted] [redacted]

My account is currently in negative balance of $29.05 due to an early charge by Absopure Water Com. The charge, meant for my delivery on January 28th, was processed prematurely, impacting my Discover Card payment of $31.00. I'm requesting all associated fees to be waived for this improper transaction. I have a prearranged delivery schedule with Absopure, extending twelve months in advance. I insist on being charged according to the agreed delivery date, not days in advance. I kindly ask for the charge to be postponed until January 28th, aligning it with my scheduled delivery, and for fees to be waived for this error. I will address this issue with Absopure to prevent such occurrences for the remainder of the year. Thank you for your assistance.

I have a child savings account for my son where his social security benefits are deposited. Now that he is eighteen, SSA wants to send paper checks instead of direct deposits. They even requested I send the money back to reissue it to him, but I am hesitant. My son has a student account with PNC opened with my wife (his mother). Can he open a regular account in his name to transfer funds from my account and his student account to satisfy SSA requirements and keep his accumulated payments safe? Thank you for your assistance.

I require assistance resetting my online banking as the system does not recognize my social security number or user ID when I attempt to reset my password. I suspect my account has been compromised as I discovered a negative balance of -$[redacted] when I tried to withdraw cash, despite only using my card a few times for purchases under $[redacted] since my last paycheck. I am unable to access my mobile banking to review the transactions.

I am trying to close my daughter Hilary G.'s checking account (Account number [redacted]) in London, England since her passing in December [redacted]. Despite providing all necessary documents, including her death certificate, to the Harmar PA branch, the account remains open. She had no will and only had funds in this account and $[redacted] elsewhere. It is urgent to close the account and receive the remaining funds. Additionally, she may have had a $1,[redacted] life insurance policy tied to the account. Please investigate this matter. Contact information for her wife is [redacted] Thank you, Laura S. [redacted] James St. Springdale, PA [redacted] Phone: [redacted]

I am requesting PNC to cease sending me the following email alert. The repeated emails regarding my Low Cash Mode threshold, mentioning an account ending in X7616, are unwarranted as I have not set up any alerts in that account. Despite escalating this issue four times with representatives, the emails persist. I do not have mobile alerts configured as stated in the email. The inability to stop these emails is frustrating, and the lack of response from PNC after sending two unsubscribing requests is unacceptable. I urge PNC to resolve this matter promptly and discontinue sending these unwanted messages.

I was advised by Kraken.com to contact my bank to set up a wire transfer for depositing funds into my account. Here are the details provided on their website: Wire Transfer Deposit: To deposit funds into your account, you will need to contact your bank with the information below. Make sure to include the "Reference" code provided; this code links the deposit to your account and must not be exceeded to prevent freezing your account. Please note that fees listed are charged by our bank, and other banks involved in the transfer may apply additional fees beyond our control. Depositing the same amounts multiple times within a few days may cause delays, so vary the deposit amounts if necessary. It's crucial that the name on the bank account matches the verification name on your Kraken account. Account Name: Payward Ventures, Inc. Address: [redacted] Kearny Street, #[redacted], San Francisco, CA [redacted] Bank Name: Signature Bank Bank/Branch Address: [redacted] Fifth Avenue, New York, NY [redacted] Routing Number: [redacted]76 Account Number: [redacted] Reference Code: AA22 N84G VORS L7IY kraken.com Remember to include this reference code along with "kraken.com" when initiating the wire transfer. The deposit limits range from $1.00 to $10,[redacted],[redacted].00.

I am frustrated as my card was unexpectedly turned off, even though my account shows the funds are available. There is no 24-hour helpline available for assistance, leaving me in a difficult situation in the middle of the night. This business practice is unsafe and can lead to unpleasant scenarios when individuals cannot access their money. It is concerning that there are 24-hour services for everything but handling issues with the cards, which are crucial for daily transactions. I am considering changing banks due to the lack of reliability in providing access to my funds and customer support promptly. The uncertainty of reaching the right support through the website or email adds to the frustration. I am left waiting for help and access to my own money, contemplating my next steps during this time of inconvenience.

I am currently in the Philippines and I am having trouble withdrawing money from ATMs that accept Visa using my debit card from PNC Bank in Mobile, Alabama. Before leaving, I informed PNC Bank at Cottage Hill branch about my travel plans to the Philippines, and they confirmed that I could use my card abroad for 6 months. However, here I can only use the card at stores with POS terminals and not at ATMs. I tried to enroll in PNC online banking, but it says my account PIN doesn't match. My account number is [redacted] with the last 4 digits of my driver's license serving as my PIN. My account is under the joint name of Mrs. Rosita R. I am requesting assistance to enroll in online banking and monitor my account. For further communication, please email me at [redacted]

A few months ago, I decided I would access my PNC bank information from home. My wife and I have checking, CD, and money market accounts. After setting up everything at login, answering security questions, I encountered an issue when prompted to answer more questions and provide my email address for verification. Unfortunately, despite entering the email twice, I never received the verification code. This issue doesn't occur with my other banking accounts, leaving me puzzled about what the problem is with your site. If you could help resolve this, it would be greatly appreciated.

Dear friends, I am writing to report a fraud/scam on my savings account with ITALBANK Puerto Rico. Today, Saturday, June 12, [redacted], when checking my account at ITALBANK Puerto Rico, I noticed that the funds were not as I had recorded them last week. I saw a transfer to PNCBANK NA for $7,[redacted] USD. This transfer was made on June 8 this year to account #[redacted] in the name of Jason Adrian Torres Rodríguez at PNCBANK NA via SWIFT ABA //FW[redacted]12. The transfer was from my ITALBANK account [redacted]87. I want to clarify that I did not make this transfer, and I have informed ITALBANK about this transaction and stated that I do not recognize it. Seeking help online, I found this page to report the incident to the US government since ITALBANK operates under US jurisdiction. This savings account was to support myself in my retirement as a 77-year-old woman living in Spain. I hope you can assist me. Regards, Lola María Molina de Morales De Los Ríos Attached evidence of the fraud.

A PNC credit card agent named "Karen" accused me of not paying my PNC points credit card, of lying, and not speaking to another agent. I have been a loyal customer for 20 years, always paying my bills. I feel emotionally abused and neglected by these accusations. Karen mentioned that my statements were sent during the initial COVID-19 outbreak, but I haven't received any since reporting my card lost. I hope to speak to a caring representative who values customers. As a nurse, facing challenging times, I believe I deserve respect given my payment history. Please reach out to me to address this issue. - A. Lindsey. Phone: [redacted].

As a PNC checking account customer residing in the United Kingdom, I received an email regarding the need to set up 2-stage verification with a mobile number. However, PNC does not accept my UK mobile number online. I am unable to find how to create a new secure message through my checking account to PNC. I also need advice on how to continue making online payments to my US Lawyers and Accountants. Thank you for your assistance. -Jane W.

I have closed my PNC account, and HostMonster owes me a refund. However, HostMonster claims they can only send the payment back to the bank used for the purchase, which PNC says was rejected. Here is HostMonster's response to the situation: In situations where a client's account is closed, banks can still receive refunds. The Card Services department within the bank usually handles these funds and their distribution upon request. Typically, frontline bank support may not have the necessary authority to handle an Acquirer Reference Number (ARN) for these cases. Similarly, our team has access to this information, but HostMonster's live support does not, so the issue is escalated to the appropriate support team. HostMonster is unable to resolve this matter directly. However, if you provide explicit written permission for your bank to be involved in the case (via CC), we can include them in future communications. They would need to provide a letter on their letterhead stating that the $[redacted].25 refund from June 23, [redacted], was not received, and the provided ARN ([redacted][redacted][redacted]) does not show this credit. If this information is provided, and as all our records indicate the refund was approved, we will credit the amount to you from an alternate source. Any help with this issue is appreciated!