PNC Bank Customer Service Issues

Yesterday, my account had a balance of $18.18. I was aware of a pending water bill for $32.43, which I was planning to deposit money for today. To my surprise, I woke up to an overdraft fee of $36. What's frustrating is: 1. I had a positive balance yesterday, 2. The pending payment wasn't in my bank statement, it just processed suddenly, and 3. The overdraft date is listed as November 12, even though today is the 9th. I have an electric bill due today but I'm hesitant to pay the now $58.39 owed to bring my account back to a positive balance. PNC's repeated overdraft practices are distressing for us. We don't have much money, and being caught in these overdraft situations is tough. I'm requesting the $36 fee to be waived so I can cover the water bill once I deposit money into the account.

Hello, this is Ms. Delcid. I visited one of the branches today to access my account and withdraw money. Unfortunately, I had a negative encounter with a teller named Joanne at Norma Bank in Fredericksburg, VA. She was rude, used disrespectful language towards me, and falsely accused me of things involving another bank staff member named Roger. Joanne even admitted to taking money from a transaction for personal reasons, which is concerning for all customers. Additionally, she accessed my account without authorization, changed my password, and disclosed private account information to someone without my consent. I am disturbed by her behavior and will be taking further action by reporting this incident to the police. Thank you for your attention to this matter. Delcid

To Whom It May Concern at PNC Bank, I am writing to express my disappointment with PNC and their customer service. Despite my initial positive experiences, the recent handling of an overdraft fee has left me unsatisfied. My account was unexpectedly overdrawn on 11/15, resulting in a $36 fee that I believe was unjustified. Despite making efforts to rectify the situation promptly, my request for a refund was denied without a satisfactory explanation. Following multiple attempts to discuss this issue over the phone, I have been met with delays, unhelpful advice, and ultimately, no resolution. This experience has led me to question whether PNC upholds the high standards I once believed in. I respectfully request a response to address this matter. Thank you for your attention, Chris G. [redacted]

My husband recently booked a return flight to D.C. using Qarta for a total of $[redacted]. Our Visa has a balance of $33, but since our credit limit is $[redacted], I attempted to transfer the excess $33 along with an additional $40 from our checking account to cover the charge. However, the system rejected the transfer. Our request to increase the credit limit was also denied. We kindly ask PNC to accept the $[redacted] charge. Once Qarta submits the billing, we plan to decrease our limit to under $[redacted]. Starting on December 20, we intend to make four instalment payments to pay off the balance. We need to settle the payment for the ticket by noon on Friday. Thank you for your assistance. TOLA

On Friday night, I attempted to access my online banking account but my tablet didn't save my password as usual. Despite trying multiple passwords, I was unsuccessful and then received an email notifying me that my account has been locked due to multiple failed login attempts. I'm unsure how to proceed from here to regain access to my online banking account. Any advice on how to proceed would be appreciated.

I'm having trouble with your website, PNC.COM. When trying to make payments from an external source, the process skips the authorization screen to charge the outside bank account. After filling in payment details, it goes straight to the final page prompting to submit, but clicking submit does nothing. Please notify your tech support team about this issue. Thank you.

I need to inform tech support that there is an issue with the website. When attempting to make payments from an external account on PNC.COM, after entering payment details, the site skips the authorization screen for charging the external bank account and immediately goes to the final submission page. Clicking on submit does not trigger any action. This prevents completing the payment process. Requesting a fix for this website malfunction. Appreciate your attention to this matter!

During my recent visit to the Timonium MD Branch at [redacted] York Rd, I withdrew $[redacted] in twenties from the ATM with the intention of exchanging them for larger bills for Christmas gifts. However, when I tried to exchange the twenties for $[redacted] bills at the counter, I was informed that I would need to prove I had an account with them first. Despite being a customer for over 15 years, the clerk stated that they were only permitted to exchange $20 unless I could provide proof of having an account. As a national bank, it seemed odd to me that PNC would have such a rule in place, as it felt like an unnecessary inconvenience. If this is indeed a policy of PNC, I would appreciate a clearer explanation as to why they would refuse to exchange twenties for one hundred dollar bills.

I made an online order on Dec 1, and noticed a discrepancy in my account balance. Despite having funds in both my savings and spending accounts, after the order my balance decreased but remained positive. However, when the payment was officially processed, the same amount was deducted again, resulting in a negative balance. To avoid additional fees, I had to transfer money. I am seeking reimbursement from the bank for this error.

Dear all, I am looking to transfer some funds from my account at PNC Bank to Coracle Bank in Germany. Coracle Bank recommended using the SWIFT transaction with the payment charging code specified as "OUR" rather than "SHA" or "BEN" if the transfer is from outside Europe. Using the SHA/BEN payment code might result in extra fees from the receiving bank. I am a bit confused about the process. Can someone please explain how I can successfully transfer money to Germany? Thank you, Alla

The mobile app seems to be down for some time now. Not everyone can make payments over the phone, especially those who cannot hear or speak. Is it expected for me to keep checking hourly until the app is fixed to pay my bill? It's not the customer's fault if they can't pay due to technical issues. It would be helpful to send out emails to all clients regarding mobile banking outages and when issues are resolved. Customers shouldn't have to repeatedly attempt to make payments. The availability of mobile banking should be more consistent. Making monthly payments shouldn't be a time-consuming task. Just trying to settle my bill efficiently.

Hello @PNCBank_Help, I am seeking guidance on how to close my checking account. I struggle to maintain a sufficient balance, resulting in frequent insufficient funds. The account serves no purpose with the ongoing deficit. Thank you in advance for your assistance. Christine H.

I continue to receive statements at my address for a company that does not operate here. I have returned around 15 of these statements already. I have reached out to the company mentioned on the statements, but the issue remains unresolved. Please assist in updating their records with the correct address, as I am considering discarding future statements. The company in question is SANMARK, LLC. Kindly correct the address to [redacted] Old Fox Trail, Greensboro, NC [redacted]. Your prompt attention to this matter would be greatly appreciated.

I am Stevee Hutchins. I incurred $63 in overdraft fees due to the daily $7 charges for having a negative account balance. I am requesting a reversal of these charges as I am unable to afford them. These fees have impacted my paycheck, and my account went negative because I was unemployed for three weeks. I did inform the bank about my situation, but they have continued with the daily charges. I have been a loyal customer of PNC for a few years, but these charges have distressed me enough to consider switching banks. Although my account was in the negative, there were no transactions during the time these $7 charges were imposed.

I incurred $63 in overdraft fees due to daily $7 charges for having a negative balance. I kindly request a reversal of these charges as I am unable to afford them. The fees have significantly impacted my earnings, especially considering I was unemployed for three weeks, a situation that I communicated to the bank. Despite this, they continued with the daily charges. I have been a loyal customer of PNC for several years, but these charges have left me dissatisfied to the point of considering switching banks. While I acknowledge my account was negative, no other transactions were occurring during the time of the consecutive $7 daily charges. I urge for the reversal of all fees as the cumulative amount imposed was excessive, particularly given the circumstances where I had no funds to deposit into the account.

I visited the branch on Tamiami Trail in Venice, Florida. The branch manager, a woman, was in her office and saw me enter. I sat down, but she was on her computer and didn't acknowledge me. After a few minutes, another person came in, walked straight to the teller, then turned and went into her office for help. The manager assisted him, but I left feeling ignored. It's important for branch managers to acknowledge customers as they come in, as it may negatively impact your business if they don't.

Katelin Bruschi 37 Mozart Street East Rutherford, NJ [redacted] January 4, [redacted] Attention Bank Manager PNC Bank [redacted] Delaware Avenue Wilmington, DE [redacted] RE: Checking Account x3897 Dear Bank Manager, I am writing to formally request your consideration for the reimbursement of certain bank fees incurred due to an unexpected overdraft that has been accumulating since the beginning of the year. The fact that my account went into the negative reflects the significant financial challenges I am facing. The additional charges for direct debits that I was unable to cancel in time, as well as the overdraft interest fees, have intensified the situation, making it increasingly difficult to settle the outstanding balance. Presently, providing for my children has become a struggle. I believe I can restore my account to a positive balance and clear the debt if the total fees of $[redacted].94 are waived (refer to attached screenshots). If this is not possible, I may need to seek legal assistance. I appreciate your attention to this matter and look forward to your response. Sincerely, Katelin Bruschi

I am seeking clarification on when a savings account is considered dormant or inactive. I was informed that my account could become dormant if I don't make an in-person deposit of even a small amount. It is confusing to me as my account receives a monthly deposit. I hold additional accounts with the bank and have inherited funds in a trust that I wish to deposit. I am hesitant to do so if physical visits are required for minor deposits. I utilize online banking to avoid such inconveniences. Additionally, I had an appointment on 12/27/[redacted] for a cashier's check but was met with a scheduling issue upon arrival. I am considering moving my accounts to a more accommodating financial institution that respects online banking practices.

I have reached out to the customer service number three times to update my address and access my online banking. After closing my checking account due to relocating, I lost access to my online banking and credit card details, making it impossible to review or make payments. Each time I call, I am transferred multiple times and now find myself locked out because I forgot I changed my password earlier this year. Despite having all the necessary information, I have to wait until Thursday to regain access, causing frustration. I did manage to update my address today but dealing with these delays is exhausting. It would be greatly appreciated if this issue could be resolved promptly to avoid such lengthy waits for customers seeking access to their online accounts.

My former employer used to provide activated debit cards to employees. However, one of the cards I received was not activated by mistake. Despite instructions included for activation, I struggled to use the $[redacted] debit card before its expiration date in December [redacted]. I was informed by the office that the last 4 digits of my card number would be the pin, which didn't work. After contacting customer service, I was given a new pin to use. Unfortunately, I couldn't check the balances on my other cards as the numbers were not recognized on the website. The customer service representative mentioned that inactive cards are closed after a year, contrary to my belief that they would be valid until the expiration date. I'm reaching out as I lost track of the $[redacted] debit card mentioned above with the card number 4[redacted] 2[redacted].