Oprah Magazine Customer Service Issues

ID from the address label: PM[redacted]9 #OPRO[redacted]79/9# April [redacted] 99SF1 Eloise L. Apt A 56 Rufus Ave Halifax NS B3N 2L7 Issue: Two copies of the May [redacted] magazine have been delivered, each with scent samples, which I cannot use due to allergies. My subscription requests unscented copies. I enjoy the content of the magazine, reading articles, short features, book suggestions, recipes, and fashion advice. Please ensure my future issues are unscented. The provided email addresses, service.theoprahmag.com or [redacted], are not functioning. Eloise Lemire

Upon returning home after being away for a few months, I discovered multiple Oprah Magazine issues in my mailbox. Despite attempting to reach customer service at numbers [redacted] and [redacted], they appear to be disconnected. I successfully canceled online based on the magazine label, but it indicates the subscription was through an agency requiring direct contact for final cancellation. This raises concerns about unauthorized subscription and billing. I feel perplexed about the situation, wondering who these individuals are and how they obtained my information without consent. I urgently seek guidance on cancelling the unwanted subscription and securing a refund. Please assist promptly via email at [redacted] or phone at [redacted]. Thank you for your support in resolving this matter efficiently. Warm regards, L. L.

I am frustrated with Doorfront Direct. I have contacted them to request that my magazines be placed in my mailbox, but they continue to be left at the bottom of my driveway, causing damage. The latest issue had a broken spine and wet pages from the sprinklers. Living on a busy parkway makes it seem like the delivery person simply tosses the magazine out while driving by. The plastic cover often gets torn off, causing further damage. Despite my online request for mailbox delivery, the situation has not improved. I advise caution when using Doorfront Direct for your magazine deliveries. Thank you, Heidi H.

Hello, my name is Demetrius W. I am grateful to be here today, but times are tough for me and my family. I wish I had a good job to support them. I filed for bankruptcy hoping it would help, but it only left me in a difficult situation. I have been praying for assistance, as I don't know what else to do. I dream of going to school to get my CDL and become a truck driver to provide for my family, but I lack the funds due to my credit being compromised by bankruptcy. I am thankful for being able to reach out for help. My ultimate hope is to secure a good job so that my kids can have a decent Christmas.

Hi Oprah, I hope you're well. I'm Greg. I wanted to introduce my ex-wife, Dianna McKinsey, to you. She's a world traveler and publisher like you. I believe you two would really get along and possibly become great friends. Her birthday is on Feb. 7, and she's remarried to a wonderful man named Jim who has two amazing children. I think introducing you two could be a positive and beneficial experience for both of you. Dianna can cover her expenses; I just want you both to connect. Trust me on this; I have a feeling it could be life-changing for both of you. Take care, Greg

I was disappointed with the materialistic tone and numerous drug ads in the December issue of Oprah Magazine. It felt distasteful and not aligned with my values. Despite the redeeming interview with Michelle Obama, the overall focus on wealth doesn't resonate with me. I have decided to cancel my subscription to avoid this type of content in the future. The magazine lacks meaningful content for me personally. Meridee Thompson [redacted] Linden Place Costa Mesa, CA [redacted]

I'm currently trying to manage my finances while searching for a larger home for my growing family. My husband is a paraplegic, and with three children (aged 13, 10, and 16 months) and my in-laws also needing space, finding a suitable house in our area has been a real challenge. The constant expenses make saving for a house seem impossible. I realize that a one-bedroom won't suffice for all of us. On another note, I would like to cancel my subscription to Oprah's magazine. I've enjoyed it, but it's time to say goodbye. Thank you to the Oprah team, and I wish everyone a happy holiday season. Hopefully, I can find the right home soon!

Hello, my name is Warda Abdul Waheed, and I'm 16 years old. I am reaching out here to seek Oprah's assistance for my family's current predicament. Despite various attempts to contact her through messages, emails, and social media platforms, we have yet to receive a response. My family, including my parents, my 2-year-old brother, and I, are facing significant challenges as we are stranded in Azerbaijan with no home, money, or visas. Coming from Bangladesh and Pakistan, we are unable to return to our home countries or Dubai. Desperate for a way out, I am relying on Oprah's help to guide us on what steps to take next. Our situation is dire, and even our plea to the United Nations was unsuccessful. The despair has reached a point where my parents have spoken of taking drastic measures if a solution is not found. I am pleading for Oprah's intervention as our last beacon of hope. Please assist us by facilitating contact with Oprah. Thank you.

I recently subscribed to the O magazine through a Facebook promotion. Although I made a payment one day late, I informed them via email and paid it on time. I noticed the payment didn't go through, so I made another payment the next day. However, I haven't seen any transaction in my checking account for either payment I made. The first payment was on 11/28/18 at 9:54 pm (Colorado time) and the second payment was on 11/30/18 around 11:30 pm. I'm eager to resolve this as it's my first time subscribing to The O magazine, as I'm a huge fan of Lady O. My condolences go out to Lady O for the loss of her mother. Any assistance would be greatly appreciated. Thank you, Donna A. Coulon

Dear Forum Members, I wanted to share my recent experience with renewing my Oprah magazine subscription. I just paid $9.99 with my credit card for a renewal that includes 2 gift subscriptions. Although the renewal stated my subscription would expire on 12/18, I discovered that I had already sent a check for over $15 for a 2-year subscription back on 7/30/[redacted]. It's puzzling why I received a renewal offer a year later when my original subscription was supposed to last until July [redacted]. The account number provided on the new offer, which was in the December issue, is [redacted]. I kindly request a refund to my credit card account for the charged amount. Thank you, [Initials]

I am looking to buy a print copy of the December [redacted] issue of O Magazine, as it is one I cherish every year. Unfortunately, I have been unable to find it in my usual outlets such as Kroger, Sam's Club, Barnes and Noble, or local bookstores. I am requesting the December [redacted] issue be made available for purchase with my credit card, along with a one-year subscription. I have been a supporter of O Magazine since its inception and have fond memories of attending the Live Your Best Life Tour in Dallas, Texas with my daughter. Despite facing challenges with ticket availability, we managed to secure seats and had an unforgettable experience. I believe that the team at O, including Ms. Jayne and Ms. Gale, can help resolve my issue and ensure I receive the December [redacted] print issue promptly. Your assistance in this matter would be greatly appreciated. Warmest Regards, My Favorite Things

Hello, I am Marvin, a forty-eight-year-old aspiring African American writer from Cincinnati, Ohio. I want to share that I have been diagnosed with PTSD by a state psychiatrist back in [redacted]. I have been a fan of Oprah since she started her media journey in [redacted]. In [redacted], I joined Oprah.com and actively participated for three years. Unfortunately, I did not receive a personal response from Oprah or her team despite being informed that responses are typically done within three years. I have submitted numerous articles to O Magazine, however, I fear my submissions may have not been received due to identity theft or a breach of trust within her organization. I kindly request your assistance in looking into this matter. Thank you.

I entered a sweepstakes in the magazine, leading to a $10 subscription offer, which I did not need due to already receiving the magazine. Consequently, I haven't paid the $10 and keep receiving payment requests. A similar situation occurred in the past, resulting in duplicate magazines. Despite efforts, I was unable to resolve it. This issue seems to be a recurring challenge within an otherwise reputable company. Previously, I had to cancel everything to stop duplicate magazines, going without for a year. Your assistance in resolving this matter would be greatly valued. Thank you for your help.

I sent my check for a subscription (approximately $32) in August, but I haven't received any magazines yet despite contacting customer service multiple times. I was a long-time subscriber, but my subscription lapsed, so I renewed it, and still no magazines have arrived. As a high school teacher, I often use the articles in class as inspiring readings for students. I value receiving the magazine and hope this issue can be resolved, so I don't have to keep buying additional copies. An agent provided me with the subscription number [redacted]34. Thank you. Alexa L.

Dear Oprah, I'm writing to you about my incredible wife who is my world. We've been struggling to find a place to live despite both working hard. I'm hoping you could assist us in finding a place in Berwick, Pennsylvania. I adore my wife, and she has saved me in more ways than one, even when I didn't realize it. She's selfless and always puts others first. I have the worst luck with plans, but I want something extraordinary for her. My name is Ernes, and hers is Serena. If I receive a response, I'll provide more details. I'm currently busy driving for Uber, so texting is challenging. Thank you.

I have been working in Special Education for 17 years, spending 9 years as an Associate Teacher for kids with Autism. Recently, I faced false sexual harassment allegations that deeply affected me. Despite being proven innocent, the process harmed my reputation and caused me emotional distress. I am passionate about my work but have been moved to a different school due to the situation. I lack the financial means to hire a lawyer and now rely on my union for support. My personal life has been filled with tragedies, adding to the challenges I face. I have reached out to the Doctor Phil show for help but have not received a response. Any assistance or guidance would be greatly appreciated. Thank you for your time. - Darl Y. Located in Lakewood, Ohio.

Yesterday, I reached out to your Customer Service department about a gift subscription issue. The first representative, Chris, had a dismissive attitude and abruptly ended the call. The second person I spoke with was more understanding and tried to fix the problem. I have been purchasing gift subscriptions for my daughter for years, and each time I face hurdles and continue to receive payment reminders even after I have paid in full. Despite assurances from your customer service that the issue is resolved annually, the problems persist. I am deeply disappointed with your magazine and am hesitant to place another gift order. Experiencing a hang-up during a call was unprofessional. I have shared my negative encounters with others. I hope the second representative I spoke to can make the necessary adjustments so my daughter can receive the magazines I have paid for. Improving customer service is essential.

I participated in an Oprah email contest and unexpectedly ended up with a magazine subscription I did not request. I wish to cancel this subscription and avoid any charges. The details I received are as follows: Order Confirmation We have received your print subscription order. ORDER SUMMARY: Date: 02/19/[redacted] Term: 1-year Amount: $12.00 Ordered by: B. Dorfman Delivery Address: B. Dorfman 62 Grant Ave Nutley, NJ 07[redacted] This is an automated email, please refrain from replying. Should there be any errors or if you need to reach customer service, kindly allow one week for processing. The first issue will arrive within 4-6 weeks. I do not wish to participate in the Continuous Service Program and want to opt out of automatic renewals. I retain the option to cancel at any time and receive a refund for undelivered issues. O, The Oprah Magazine is published by Hearst Magazine Media, Inc. ©[redacted].

I received an extra O magazine after signing up for a sweepstakes, which I didn't want. Now, I'm being invoiced for it and receiving payment reminders for a magazine I never intended to subscribe to. A similar situation occurred years ago, and I had to cancel everything to resolve it. I believe magazines should not be automatically gifted if a person engages in other activities like contests. Solving this problem has been challenging, and getting assistance is not easy. It's easier to connect with a human for support. If this continues, I may have to cancel all my O magazine subscriptions, despite my appreciation for them. Resolving these issues has been time-consuming and frustrating.

I am dismayed by the extravagant spending of wealthy individuals like Oprah, Tyler Perry, and Joel Osteen while neglecting to help the less fortunate. I urge them to donate to charitable causes rather than indulge in luxury items. I am frustrated with the lack of action from those in power to address these issues. It's time for the affluent to step up and make a difference.