Office Depot Customer Service Issues

I purchased a PC and printer from the Home Depot in San Leandro Davis Street. Upon opening the printer box, I discovered the ink cartridges were empty, suggesting they were used. The printer appeared to be a returned item as the box was poorly taped. Despite the discounted price, I connected the printer and only returned the empty cartridges for replacements. The assistant manager provided me with two new cartridges, which turned out to be incorrect. Despite returning the next day, a different clerk refused to exchange them for the right ones, leaving me frustrated. Spending $[redacted] at the Office Depot, they failed to rectify a $40 mistake on their part. I pride myself on my honesty and integrity and was only seeking the correct cartridges for the printer I agreed to keep as a gesture.

I recently treated myself to the Xacto pencil sharpener I've been eyeing at Office Depot. Initially, it worked like magic for the first few uses. However, it quickly developed a flaw where I had to tilt the pencil oddly for the blades to sharpen. When I tried to return it without the original packaging after 26 days, surpassing the 14-day return policy, they refused. As someone who works in retail, I found this disappointing. The staff's abrupt refusal, especially after being a regular customer who frequents the store 3 times a week, caught me off guard. This experience was a stark contrast to the usual friendly service I've come to expect at Office Depot.

I am extremely disappointed by the recent chat interaction I had with an agent who abruptly cut me off after informing me of a $1.00 fee for a service I couldn't even pay for since I don't have a credit card. This experience has only added to my frustration with the issue I'm facing. I urgently need my reward money. I did not expect such disrespectful treatment from a loyal customer like me. The lack of courtesy shown by the agent in handling my query has only made my situation worse. Dealing with this agency has been one of the most frustrating experiences I have ever encountered. I remained polite throughout the conversation, but the agent's rudeness towards me was uncalled for. I hope for a more respectful and understanding approach in the future. Marie R. Petrie

I am disappointed with the service I received concerning a code that was supposed to be sent to me via email. Despite being treated respectfully by the employees, my issue remains unresolved. After calling and chatting with the store manager, my problem persisted without any resolution. I expressed my concern politely, but I was cut off during the conversation and did not receive the promised code. This experience has left me feeling very unhappy and dissatisfied. I hope the company can understand the frustration and disappointment I am facing. Sincerely, Marie R.

I regret to express my dissatisfaction with your store. I purchased a computer on 4/20/20, expecting a wired keyboard and mouse. However, upon setting it up at home, I discovered it was actually wireless. Despite the salesman showing me wireless options, the computer itself was not as high-quality as I had hoped. I decided to keep it but return the accessories. Unfortunately, I was informed today that returns on computer devices were not accepted, which I only saw upon entering the store. I believe a verbal disclaimer about your policy would have been helpful during my purchase. When I raised this concern with the staff, I was advised to contact management. Regrettably, I shall not be making any future purchases at Office Depot, Store # [redacted].

In December [redacted], I bought a gaming chair (item #[redacted]) for my teenager. Unfortunately, the casters/star base broke quickly, leading me to request new parts in May [redacted]. However, last week, the star base completely split in two. Given the current circumstances of virtual schooling during the pandemic, my son really needs his chair replaced or repaired. Despite contacting your private brand product support daily for the past week, I have made no progress. The recorded message indicates technical difficulties without an estimated resolution date. Additionally, it prompts leaving a message for a callback, but the call gets disconnected before I can do so.

I believe that requiring proof of vaccination for COVID-19 is a good idea for all companies to implement. However, there seems to be an oversight in practicality. As a man, the vaccination record card is too large to fit in my wallet. I contacted your customer service line to inquire about the possibility of using a scanned reduced size copy, but the representative was unsure. It would be beneficial to educate your staff on how to address this issue. While the option of a laminated card is attractive, it would be rendered useless if unable to fit in a wallet. If a reduced size copy is not acceptable, I may need to explore other shopping options. Carrying the bulky card is inconvenient and impractical for me. The CDC does recommend taking a picture of the card for backup, but relying solely on a phone is not ideal for everyone. Personally, I prefer traditional methods over constant phone usage.

I would like to cancel order number [redacted]-[redacted]. I attempted to cancel twice with your agents who insisted that I must return the items after receiving them. There are 13 desks involved, and shipping costs apply. I placed the order on August 7th but had issues with payment processing, resulting in multiple charges and credits. Despite contacting customer service representatives named Chad and Keith, I was informed that nothing could be done as the order was already at the warehouse. Requested supervisors provided no further assistance, stating I needed to wait for the delivery to return the items. I have since re-ordered using a different payment method with the same delivery date. Please cancel this order promptly and refund my account. As a loyal customer, I am disappointed with the level of customer service provided.

Upon my arrival at your store in Las Vegas, Nevada, at the corner of View and Sahara, I was greeted by two employees who approached me while I was on the phone trying to have a conversation. During the mere five minutes that I spent browsing copiers, one of your staff members walked by my aisle three times, giving me the impression that they were monitoring my actions. As someone who has worked in loss prevention, I am familiar with observing behavior, and I can assure you that I did nothing to raise suspicion or suggest any ill intentions. The constant surveillance made me feel uneasy, and ultimately, I decided to leave the store. I felt compelled to share this experience with you as a customer so you are aware of the conduct of your employees. While I appreciate the importance of security measures, I believe that constant scrutiny without cause is unwarranted. Thank you for your attention to this matter.

Dear Sir or Madam, On June 4, [redacted], at 10:19 a.m., I visited Store [redacted], Office Depot OfficeMax in Richmond Heights, Missouri, where I bought Black and Tri-Color Ink for a total of $58.97. The specific products were: [redacted] INK, REMAN HP 6 ($20.99) and [redacted] INK, HP 61, TRIC ($32.99). I replaced the cartridges in my HP Envy [redacted] Printer at 3:22 p.m. that same day and received a two-cent credit for recycling the old cartridges. Despite minimal usage due to the COVID pandemic affecting Employment Systems Associates, I found both inks empty when I needed to print a color attachment yesterday. I am puzzled as to why both cartridges would be empty with such limited use. It raises the question of whether the cartridges were defective or if Office Depot inks have a short lifespan. Your insights would be greatly appreciated. Sincerely, Leighton E. McCormick from Employment Systems Associates, LLC

To whom it may concern, I am reaching out for assistance regarding a refund for an order I placed online on October 9, [redacted], and returned on October 13 without collecting the order. I have contacted customer service twice without any resolution. I was promised a follow-up within 24 hours, which was not fulfilled; it has been 5 days since then. The delay in processing my refund, which has been pending for almost 3 weeks, is unacceptable. I am requesting a prompt call back and a refund to my credit card today. If this matter is not resolved promptly, I am prepared to escalate it further by contacting corporate headquarters and submitting a complaint to the BBB. I hope for an investigation into my previous interactions with your staff and appropriate action taken. I have attached a copy of the online order and refund details for your review. Regards, Tiffany G.

I had a terrible customer service experience regarding a damaged product. The Live Chat was unhelpful and I was only informed after a long delay that I needed to call for a replacement. Speaking to a representative later, I was told I could get a replacement but at a 50% higher cost. This experience was frustrating and disappointing.

Order # [redacted]79-[redacted]: I am frustrated as I still haven't received part one of my order, despite receiving emails from Office Depot indicating otherwise. Due to misinformation and the lack of human contact, I no longer wish to receive this product and would like to cancel the backorder for the 2 Realspace Magellan 19"D Vertical 4-Drawer File Cabinets. It seems my credit card may have been charged for one cabinet, but I will instruct them not to pay if this is the case. The delivery date given was inaccurate as it was two weeks prior to my online purchase. This experience has left me disappointed with Office Depot's service, and I will not be considering future purchases from them.

I often require 12" x 16" or 16" x 20" picture copies on plain paper for my art projects. For years, I used the Office Depot on Chamber Drive in Milford, Ohio, where these copies cost approximately $3.50. Recently, this location closed, so I visited the Eastgate Drive, Cincinnati, store for a 16" x 20" copy on plain paper. To my surprise, the cost was over $18. I was informed it was due to the use of a drafting machine instead of a regular copy machine. I find it shocking to be charged $18 for a simple copy on plain paper, especially considering the much lower price I used to pay. It's disappointing that the type of machine or original impacts the price so significantly for a basic paper copy. As a result, I have decided not to use Office Depot again and will opt for services like Staples, FedEx, Kinko's, or drug store copying instead. The price difference seems unjustifiable and unreasonable to me. - Gina D.

I require assistance with consolidating my Office Depot rewards accounts. The accounts are under the name Law Office of William D Cook, PC, or William D. Cook, Attorney in Eagle River, Alaska. I have not utilized the rewards previously. My original email was [redacted], now corrected to [redacted] Customer ID numbers are [redacted]1 and [redacted]. Telephone numbers were [redacted] and [redacted]. I seek to merge the points from both accounts. Due to confusion, I cannot log in accurately. Reach me at [redacted] or [redacted] Cell is [redacted]. I plan a significant Office Depot purchase from the Anchorage, Alaska, location and need this resolved beforehand. Please contact me for support. William Dennie Cook, Attorney at Law in Anchorage & Eagle River, Alaska, licensed in Alaska & Texas.

Good morning, I am attaching information about my order placed on August 16, [redacted]. I have not yet received the requested material. I hope you will be able to provide a solution to this issue promptly. I have made the corresponding payment, but I am still without my material. It is crucial that you take customers' orders seriously when they purchase online. Moving forward, I have doubts about contacting you again due to the lack of fulfillment of the order I paid for. Below are the details of the order sent to my email: Thank you for your purchase. Your order number is [redacted]51. Purchase Date: 08/16/[redacted] We have received your order successfully, and you will soon be able to enjoy your products. Order Details: Your order will be delivered to: L.C.V. Delivery Address: San Pedro, 44, C.P. [redacted], Mexico City, San Pedro 44 Carrier: ODM Estimated Delivery Date: 08/23/[redacted]

I am attempting to finalize an online Order for store pickup. However, the system keeps indicating that my card number is invalid. I have ensured that I entered the correct and current card details, including the expiration date of 12/25, and updated the billing address. Despite this, the prompt insists that I use a "valid" card number. I would appreciate prompt assistance in resolving this issue. My member ID is [redacted]. Thank you.

I am writing to report a delivery issue with orders #[redacted]90 and #[redacted]91. On January 27, [redacted], I purchased a desk, desk chair, and file cabinet and requested that all items be brought inside the house. The first delivery on Feb 4 included the file cabinet and chair, but the delivery was made without prior notification. The items were left outside the door. I called the Client Care Team and spoke with Adedoyin to report the problem. She initiated an Escalation report to address the issue for the second delivery. Today, the second order arrived, containing the desk, also left outside without notice. Please arrange for the delivery person to return and bring the desk inside. Thank you, Sally McKee.