Oakley Customer Service Issues

I visited LensCrafters, where I was informed they no longer stock parts and provided me with the number [redacted] for assistance. They gave me the details for the style OX5113 in Lizard, color [redacted] pewter, with an eyeglass size of 54. I require replacement ear socks and nose pads. After contacting them on July 23 and waiting for over an hour to be assisted, an order number [redacted] was assigned with an estimated delivery time of 10-15 days. Returning on September 5 from being out of the country for a month, I expected to receive my order. Despite multiple attempts to follow up, I encountered delays and long wait times on the customer service line. I was promised a callback within the next business day after providing my phone number ([redacted]) to a representative. Multiple holds of over an hour during my attempts to reach them have been frustrating.

On May 16, [redacted], I bought a pair of Oakleys from Sunglass Hut. Sadly, I had to return them on June 22, [redacted] because the bridge piece went missing. When I tried to return them in-store, I was told they were too damaged. Of course, they were damaged; that's why I was returning them. I've been struggling to sign in online, couldn't get through on the phone, and my email with the receipt got bounced back. Going on vacation next week and really need a working pair of sunglasses. I live in sunny FL and having sunglasses is a must. All I need is a replacement bridge piece or a new pair altogether.

Hello, I paid for the return label and shipped my glasses to you several months ago, but I have not heard anything back or received my glasses yet. Could you please help me with this issue? Kristine Newland [redacted]. I contacted [redacted] and received this response: Hello Kristine, Thank you for reaching out to Luxottica After Sales. The tracking number provided has not shown any movement. In my reply, I asked, "So you are telling me that you never received the glasses I sent using the label I paid $75 for? Am I now out $75 and a pair of glasses? I followed all the instructions online, took pictures, and sent them as requested. Why would I pay for the service and not send the glasses? What should we do next? The label you provided was used to ship the glasses." Thank you.

I was gifted Oakley NFL sunglasses for Christmas by a relative who bought them from a Macy’s in New Jersey. When I tried to return them at a Macy’s sunglasses hut in Dickson City, PA, I was told I needed the original box, which the glasses didn't come with according to my relative. Can I receive an NFL box from you so I can proceed with the return?

I recently purchased a new pair of Oakley Antix sunglasses. However, shortly after putting them on, the right side fin came off. This is the first time I've experienced such an issue with Oakley sunglasses, as I've been a loyal customer for some time. Despite trying to reattach it, the fin keeps popping off whenever I move my face. I've tried to contact customer service via phone but have only been able to reach them through email or messaging. I would appreciate a prompt resolution to this problem as I haven't been able to use my new sunglasses. I prefer phone communication but you can reach me via email at [redacted]. Thank you for your attention. - Devin

After having eye surgery, my doctor advised me to wear good sunglasses, specifically Oakley, for playing golf. I purchased a pair at Sunglasses Hut in Leeds, Alabama, with the number 03-[redacted] 63 O 14 [redacted] on the frame. Recently, I noticed spots on the lenses that I cannot remove. When I returned to the store, they were unable to assist me and suggested I contact Customer Service. Unfortunately, I have been unable to reach anyone via phone. I would greatly appreciate it if someone could reach out to me at [redacted] to provide guidance on how to resolve this issue. I rely on these glasses for golf and would like to address this problem promptly. Thank you. Best regards, Edward C Moore [redacted] [redacted]

I visited Nation Wide Vision and purchased $[redacted].00 Oakley glasses. However, upon receipt, I was given generic packaging without the Oakley emblem like I previously received. Is this common practice, and does Oakley know about Nation Wide's service? Although I prefer the service at Oakley stores like the one in Scottsdale Fashion Square, I am limited to using Nation Wide due to insurance. Recently, my older Oakley glasses from Tom at the Scottsdale store developed sharp edges, becoming hazardous. Could something still be done even though they are about a year and a half old? Thank you. - Charles A. Kunde

I recently purchased a pair of Oakley Clifden Sunglasses, a brand I've always loved. Despite my daughter's advice, I bought them directly from Oakley and had prescription lenses put in. I mainly wear them for my motorcycle rides and was thrilled with them. I am meticulous with their care, storing them in a double case. I was devastated to find a missing pin on the left temple shield, making the glasses unwearable after only a few uses. The warranty claim was denied, which I find puzzling given the lack of damage besides this defect. I provided claim number [redacted] showing the issue, but was informed they are not covered under warranty due to their age. This seems unfair for new expensive glasses. I hope for a reconsideration and resolution soon. Thank you, Shawn Traynor.

I visited the Freeport, Maine store and bought leadline sunglasses for my wife. Unfortunately, after being told they had the color she wanted, we were informed they didn't have them in stock. We were advised to order from the in-store kiosk, but the glasses were apparently discontinued. I ended up purchasing the scratched display model with no option for replacement lenses except at an extra cost. We didn't receive a case as expected, and the nose guards were missing. The customer service wasn't helpful and I had to drive back to the store to rectify the nose guard issue. I spent almost $[redacted] that day and feel let down by the experience and misinformation provided by the staff. I hope Oakley corporate can assist with getting the nose guards, refund for the unnecessary case, and address the lack of training in handling product issues. I value Oakley products but expect better service in the future. Thank you for your attention.

I bought a pair of LensCrafters eyeglasses with Black Chrome Oakley frames in April [redacted]. Unfortunately, within a month, the Black Chrome finish started flaking off. LensCrafters replaced the glasses, but now the second pair is experiencing the same issue. Speaking with Oakley store staff, I learned the frames should be under warranty, but since LensCrafters didn't use Oakley lenses, they couldn't assist. I anticipate LensCrafters will not offer a solution if I return. I am curious if there is a known quality problem with the Black Chrome finish on these frames as I have never encountered this issue with Oakley frames in all my years of using them. Furthermore, I wonder why LensCrafters cannot simply replace the frame like they did with the first pair.

Hello, the lenses on my Oakley radar eyewear have degraded significantly over time and are in need of replacement. Having owned Oakley Radars previously, I am aware of this recurring issue, however, this particular pair has become particularly defective after approximately 2 years of use. Kindly review my purchase history to determine when they were bought and advise me on the next steps to take. I am kindly requesting a replacement for the lenses and can provide pictures if necessary. The order may have been placed by either David Thomas or Elaine Thomas at [redacted] US 19 Highway, Mars Hill, NC [redacted]. Thank you for your assistance; I value your help and wish to remain a dedicated customer to Oakley.

I recently purchased the batwolf sunglasses. I always keep them in the sunglasses case when not in use. Unfortunately, I noticed a scratch on them. I am concerned about the warranty and return policy. It's important for me to know these details. I am a busy baseball coach with around five games per week, and I use them regularly. I am mindful to keep them properly, usually on my head to prevent scratches. These are the non-polarized glasses. Please get in touch with me promptly regarding this matter.

I placed an order for a pair of prescription lenses with my current prescription, scheduled for delivery on September 7. The order status initially showed "prescription approved," but I received notice that it was canceled due to my expired prescription. Despite feeling no issues with my current prescription, I am confused as to why you cannot honor it. I equate it to not consuming prescription medication without need for a change.