Nike Inc. Customer Service Issues

Dear Sir or Madam, I am writing to express my dissatisfaction with the unavailability of a specific type of trainers, the Nike Air Max 91 (Classic) BW, such as the Persian Violet color ([redacted]-05) or the Olympic BW collection. I am curious as to why your company decided to cease selling these products. These trainers were reportedly the best-selling in history and were highly favored for their design and comfort compared to newer versions. While I appreciate the introduction of new lines, there is still considerable demand for the classic 91 version. Could you please explain why this particular model was discontinued while other Air Max styles remain in production? I am eager to know if there are any remaining stocks in retailers that I could acquire. I hope for a positive response from you regarding this matter. Thank you in advance for your assistance. I am anticipating your reply. Yours faithfully, Milan Findura

On March 31, [redacted], I reached out to Nike on Twitter regarding a cracked soccer cleat. Nike directed me to file a claim since the retailer denied warranty. The cleats were bought on February 9, [redacted], from Soccer West in Bellevue, WA. I submitted the claim on April 1, [redacted]. The tag inside the cleat, according to the website, shows two dates - the one on the right is identified as the manufacturer date, which for our cleat is May 4, [redacted]. Nike rejected the claim citing the cleats were over two years old, contradicting their own diagram. After posting evidence on Twitter on April 19, [redacted], I received no response. Prior interactions with Nike were prompt, but now I am seeking a review of this mishandled claim. Nike's graphic confirms my cleats are within the two-year timeframe. I have all relevant photos and Twitter correspondence. I am eager for Nike to address this discrepancy before May 4, [redacted], as this cracking issue is unprecedented in my extensive history of purchasing Nike cleats over 13 years.

I was on the Nike Sneakers app eagerly waiting for the Travis Scott Cactus Jack 1s. At 9:30 am, I was ready, and as soon as it hit 10 am, the $[redacted] price box showed up. Clicking on it, I saw the Nike sneaker loading screen, then my info and the buy now option appeared. However, I encountered errors when trying to proceed with the purchase. Despite numerous attempts, the password wouldn't go through, and by the time I managed to get in line, my size was already sold out. I tried selecting a different size, but it looped me back to being sold out again. This experience was frustrating, especially for loyal Nike fans like me. I hope the company can address this glitch, possibly with a compensation or a chance to secure a pair through a return. I don't seek a freebie, just a fair opportunity to purchase the sneakers I've been eagerly waiting for.

Dear Sir/Madam, In Kenya, supporting our local sports teams is crucial. Master King Basketball Club offers underprivileged students aged 8 to 21 a safe space for basketball training, physical activity, and social connections at no cost. We rely on partners like you to sustain our team of 50 young athletes. In exchange, we offer sponsorship opportunities at our matches. We welcome partnerships at any level, but donations of used sports shoes and basketball uniforms are especially helpful as many of our members cannot afford them. Attached are photos illustrating our need. If your organization is interested, please contact us via the email provided. Any assistance would be greatly appreciated in helping our team thrive. Thank you, Cromwel W. Master King Basketball Club

I purchased football boots for my son on Nike.com, but the size was too small. The website directed me to 7 stores in Barcelona for exchanges, but 2 turned out to be 'associate' stores not carrying the product. The official Nike store didn't sell football boots, so we couldn't exchange there. It's frustrating that the main Nike store doesn't stock all products. It's confusing and time-consuming to visit these stores. The website information needs updating. Why aren't these other shops legitimate Nike stores, and why doesn't the main Nike store in a city like Barcelona have football boots available?

Hello Team, I purchased the Mercurial Super Fly 6 Soccer Shoes for my daughter back in June. Unfortunately, the insole has started to disintegrate. She used to train twice a week, but now she trains every day and has games on weekends. She is a big fan of Nike, so I bought her these shoes, but we are disappointed with the quality of the insole. I can provide pictures for your review. Thank you for your assistance. - Gerson

Subject: Disappointment with Nike LeBron James Basketball Shoes Hello, I am JoAnn Miller, and I want to share my recent experience with Nike LeBron James basketball shoes that I bought for my husband. Despite our limited budget, I saved up to surprise him with this special gift during our 26 years of togetherness. Although my husband typically settles for less expensive Nike shoes, I wanted him to have something special this time. Unexpectedly, the air pockets on both shoes deteriorated quickly, leaving large holes in the soles. This situation has left my husband with no choice but to continue wearing them, even when they get soaked in the rain, causing a foul odor. This was quite shocking to us as we trusted Nike's reputation for quality. I understand that I no longer have the receipt, but I have attached photos of the damaged shoes in the hope that this issue can be prevented for others. I can be reached at [redacted] or [redacted] Thank you, JoAnn Miller

Sehr geehrte Damen und Herren, Ich habe gestern eine Bestellung mit der Bestellnummer C[redacted]1 aufgegeben. Leider habe ich beim Bezahlen den Rabattcode "Spring25" vergessen einzugeben, da ich zu schnell war. Ich möchte nun die Bestellung stornieren und erneut mit dem Rabattcode bestellen. Es wäre toll, wenn Sie den Code bei der Bezahlung per Klarna hinzufügen könnten, um den Aufwand zu minimieren. Falls das nicht möglich ist, werde ich die Bestellung mit dem Rabattcode erneut aufgeben müssen, was unnötige Arbeit und eventuell vermeidbare Kosten verursachen würde. Ich bitte um eine schnelle Antwort, da ich gestern den Kundenservice telefonisch kontaktieren wollte, jedoch nach 40 Minuten in der Warteschleife aufgelegt wurde. Heute morgen passierte das Gleiche nach 20 Minuten Wartezeit. Deshalb wende ich mich nun auf diesem Weg an Sie. Mit freundlichen Grüßen A.S.

On April 29, [redacted], I placed an order and mistakenly ordered two products instead of one. Despite sending three emails since April 29, [redacted], to cancel my order and payment, I have not received a response yet. Please address this issue promptly so I can place my order correctly. Hello, I am reaching out to urgently request the cancellation of order number C[redacted]0. I mistakenly ordered two identical items when I only wanted one. Once the order is canceled, I will place a new order for one item promptly. Please keep me informed of the progress. I noticed an error in my order regarding the quantity. I accidentally ordered two products when I only wanted one. Can you assist me urgently as I was unable to cancel this order on your website? Kindly reply promptly. Thank you.

Dear Sir/Madam, I have been facing an ongoing issue with my beloved Nike Air Max 90 sneakers. I have been a dedicated fan of this model since I was 14 years old and have consistently purchased them throughout the years. I have always found them to be versatile and stylish, matching any outfit flawlessly. However, I am currently struggling to find a pair that suits my specific preferences in terms of material and color. I recently attempted to customize a pair online as I did in the past, but to my disappointment, the option for Air Max 90 customization is no longer available. This has left me feeling frustrated and at a loss for resources. I understand the need for innovation in design to appeal to consumers, but I was hoping to find a solution that meets my criteria. I am reaching out in the hopes of either locating specific pairs from previous collections or being directed to someone who can assist me further. I am willing to pay for the right pair that fits my requirements. Despite being in Canada where options may be limited, I am committed to finding a resolution. I appreciate any guidance or assistance you can provide in this matter. Thank you for your time and I wish you and your loved ones good health and safety during these challenging times. Sincerely, ThaF!R$TBorn

Dear Nike Customer Service Team, I have been a loyal customer of Nike for 15 years, particularly enjoying the Nike Shox line. However, after purchasing a pair of hot pink and black Nike Shox recently, I encountered some unexpected issues. Despite loving the style, I have had to apply super glue to the soles three times after wearing them only four times. Now, the entire sole is detaching. This is distressing as I usually make my shoes last for years with proper care. I am attached to this particular pair due to their color and fit, making them my favorite shoes ever. Could you please advise me on how I can go about exchanging or repairing them? I appreciate your assistance. Best regards, S.N.

Receipt: Transaction [redacted] / Store [redacted] Date: 03/09/[redacted] 4:06:00 PM Nike Complaint Yesterday, we decided to buy 3 pairs of shoes and a t-shirt at Nike Outlet Store Wertheim. At the checkout, the cashier behaved strangely. She denied my wife's statement that the clothing was 30% off. The cashier's behavior was concerning, almost as if she was under the influence of something. After the cashier became agitated and called her supervisor, it was confirmed that my wife was right about the discount. Such behavior is not suitable for customer service roles, and we urge Nike to implement better training and screening processes for their staff in customer-facing positions.

On 08.09.[redacted], we purchased Nike soccer shoes in Germany for [redacted] Euros. However, just two weeks later, the material in the front of the shoe began to peel off. The customer service team directed us to send the shoes to Nike Netherlands since we bought them at a Nike partner shop in Mönchengladbach, not at an official Nike store. The shoes were shipped to Nike Eindhoven on 13.10.[redacted], but we have not received any updates since then. It is concerning that shoes at this price point would show signs of wear in just two weeks, especially since Nike offers a two-year warranty on their products. We are eager to hear back from you regarding the status of our shoes, as our son needs them for soccer. In the meantime, we had to purchase a new pair so that he can continue playing. We are disappointed to have paid for two pairs of shoes but only have one in use. Best regards.

Hello, I'm Sarah S., and I understand this is a long shot, but I was wondering if your company offers any products for testing purposes or as giveaways? I'm a mother of four children and have been managing e-learning at home during this pandemic. Given our financial situation, I am exploring different options to find Christmas presents for my kids. I completely comprehend if this is not something you provide, but I thought it was worth inquiring. Thank you for considering my request.

I am having issues with the Monarch dad shoes I love. My latest pairs are squeaking, despite all my efforts to stop it. I've removed and powdered the insoles, even tried spray glue, but the squeak persists. Many others seem to have the same problem as well. I've been a Nike dad shoe fan for years, but now I'm contemplating trying other brands due to this ongoing squeaking issue. Bill S., 70 years old. Email: [redacted] Phone: [redacted].

I bought Nike shoes less than a year ago. A month later, a small hole appeared, but I didn't report it. Today, I discovered another hole where the shoe material is glued on the back. I'm very careful with my shoes, and I have pairs that are 15 years old, but these are of such poor quality that I had to speak up. I spent about 80 euros on a trainer that is falling apart after a short time; I won't buy their shoes again. I purchased them in Ireland and now I'm in Croatia, unable to return them. It's disheartening that sneakers nowadays are expensive yet lack durability. If I were running or doing sports in them, it would be a disaster!

Dear Phil Knight, co-founder of Nike, I recall meeting you at the University of Oregon during the [redacted] Olympic trials. I kindly requested to greet you with a handshake or a friendly hug, both of us smiling. I have a request regarding Nike products pricing, asking for more affordable options to help all taxpayers, especially athletes with disabilities like myself. I had some negative experiences with the behavior of Nike store managers and staff in Eugene, Oregon, and Fort Myers, Florida. As a renowned and charitable individual, I hope you can address these issues and promote kindness and inclusivity for all, regardless of race or ability. I seek a resolution to the past mistreatment I faced and hope for better treatment in the future. I am open to forgiveness and understanding on both sides. Please consider contacting me at your earliest convenience for a potential settlement and assistance in job applications at Nike. Thank you for your time and consideration. Wishing you a happy upcoming 83rd birthday on February 24, [redacted]. Warm regards, Steven R. B., an American with a disability.

Order R[redacted]21 Dear Nike Customer Service, I recently purchased a pair of women’s size 7.5 Air Force 1s for my girlfriend for our 4-year anniversary. Despite the delayed shipping, she was thrilled as she had been eyeing these shoes for a year. However, upon receiving them, we discovered they run large, and we needed to exchange them for a size 7. We were surprised to find out that the return shipping wasn't free as advertised, contrary to what we expected. This unexpected cost was disappointing. After paying for the return shipping ourselves, my girlfriend still desires white sneakers, but due to this experience, we are now considering other brands.

I recently had a negative experience at a Nike store, specifically with a manager named Danny and other staff at Florida locations. I believe the products are overpriced, around $[redacted]. I felt patronized by higher-ups and would like to seek employment opportunities on Nike.com. I seek an apology and a resolution. Requesting assistance with filling out applications and a respectful outcome. I urge to cease any contacting of the police. I desire a resolution from Nike staff at a higher level, an opportunity to apply for jobs and shop at Nike with permission. I can be reached at [redacted] or [redacted] I am based in Cape Coral, Florida. I have a disability and had the chance to meet Phil Knight in [redacted]. Looking for a positive outcome and communication from Nike's team.

Dear Nike team, I am writing to share my experience with your products. Since I was a child, I have always asked for Nike shoes with an air chamber from Santa every Christmas. I grew up loving your brand and continue to use your products as an athlete. However, in recent years, I have encountered issues with the air chamber in the shoes, leading me to even consider switching brands. I have had to replace them every 2-3 months, costing me a significant amount each time. My wife even offered to replace my last pair with her salary when she returns to work due to the financial strain caused by the pandemic. I hope you understand the sentimental value these shoes hold for me and the support of my wife. Despite warranty issues in Colombia due to them being promotional shoes, I have tried to improvise with my daughter's erasers in the air chamber to reduce the noise. These shoes are special to me, and I hope my feedback helps you improve. Thank you for listening, as this experience has not been the same with other brands.