New York Sports Clubs (NYSC) Customer Service Issues

I have been consistently overcharged on both of my accounts for the past three months. Despite canceling one account and discontinuing the use of certain facilities in October, I am still being billed incorrectly. Additionally, my husband's account has been charged $10 for unauthorized services, when we had agreed to only have one account. There is also a $15 charge for a visit to Hawthorne gym, which we never made. Despite speaking with Manager Katie at the East Meadow location numerous times over the last few months to rectify the issue, the problem persists. I am currently owed $20 for January, $20 for February, $20 for March, and $15 for Hawthorne, as well as the $10 overcharge on each account. They claim my husband's card was swiped at Hawthorne, but his card has been unusable for over a year. Please assist me in resolving these overcharges as Manager Katie has been unable to do so.

I recently had a disappointing experience with NYSC regarding their Lucille Roberts location. I used the NYSC app to book classes there, assuming it was included in my Passport membership. However, after attending classes, I was surprised to find a $30 charge on my credit card at the end of the month. When I contacted NYSC customer service, they claimed it was not their responsibility to inform customers of charges before booking. This lack of transparency felt like a scam, especially since there was no indication of fees when reserving classes. It's frustrating that NYSC and Lucille Roberts seem to prioritize profits over clear communication with their members.

Dear team, I have been a loyal member of NYSC for more than 25 years, initially at the Great Neck club and now at Woodmere. I have been attempting to reach out to corporate member services for the last 4 months concerning a concern with my membership fee. Specifically, I have been trying to speak with the manager at the Woodmere location. Despite following advice on when to meet her over the weekend, I visited the club to find out she was unavailable. In the past 2 weeks, I have continuously tried reaching her by phone without success. Each call I make gets me informed of her busy schedule. Despite leaving several messages for her to call me back, I have not heard back. As a paying member, having access to the club's manager is essential. The current unresponsiveness is unsatisfactory. I have noticed an ongoing overcharge of $49.95 for my Woodmere club membership, indicating an issue that needs immediate resolution. Another recent charge on my credit card has brought this to my attention once more. It is vital to address these payment matters and understand why the club's management is unresponsive. There are alternative exercise options available, but I would prefer not to cancel my family's membership at NYSC due to the poor communication and behavior exhibited by the Woodmere Club's manager. I hope to receive prompt assistance regarding this matter. Sincerely, Karen L.

Hello, I have been a member of NYSC for over 25 years, first at the Great Neck club and now in Woodmere. I have been attempting to contact someone in corporate member services for the past 4 months regarding an issue with my membership fee. Recently, I have tried to reach the manager of the Woodmere club without success. Despite multiple attempts over the last 2 weeks by phone, I have not been able to speak with her. I am frustrated with the lack of response and feel it is essential to address this payment matter promptly. My card has been charged $49.95 monthly, and I believe I am being overcharged as I only use the Woodmere club. I urgently need this billing issue corrected retroactively. I have already been charged another $49.95 fee today, as informed by my credit card company. It is crucial to resolve this promptly, as well as address the inaccessibility of the club's management. I would appreciate a prompt response to rectify these problems to avoid considering cancellation of my family's membership due to this ongoing issue. I look forward to your assistance in this matter. Sincerely, Karen L.

I, Camila Romao, am writing about unauthorized charges from NYSC on March 29th at 2:15pm. I called the club to inquire about the $[redacted].95 charge, which allegedly included late fees of $[redacted]. The representative couldn't explain the remaining $[redacted].95 or the $29.99 charge, intended as a monthly payment. I requested to speak to a manager or general manager but was informed they were unavailable until the weekend. Due to financial constraints following my husband's work-related injury, I expressed urgency in resolving the issue. My husband, Roland Y., met with General Manager Reggie at NYSC in Carmel, NY, where we signed up. Despite discussing our canceled account, a new unauthorized charge of $19.99 appeared. We are distressed and demand a refund of $[redacted].95 and $19.99. We wish to escalate this matter to corporate to address ongoing financial troubles.

To Whom It May Concern, I have been a member of the Bronx gym for over a year, and I am disappointed by the unprofessional behavior displayed by the new general manager, Scott. On 2/26/19, he addressed me rudely and incorrectly informed me about my membership, causing me to miss my spin class. His attitude and lack of customer service skills have made my gym experience uncomfortable. I value my gym routine due to health reasons and felt disrespected by his actions. Additionally, Scott seems to be uninformed about class schedules and cancellations, which has further added to my concerns about his abilities as a manager. His behavior creates a hostile environment and I believe it is important for management to be more approachable and knowledgeable to maintain a positive gym atmosphere. Thank you for addressing this issue. Sincerely, A Disappointed Gym Member

Dear Club Management, I am a member of the 73rd & Central Park West location, Evgeny Kerin. I am reaching out regarding an issue with my membership. Despite the contract stating that you must inform me of any price changes within 30 days, my monthly fee increased from $59.99 to $69.99 in April without any notification. I request either a refund for the increased charges or to renew my contract at the original price. During my visit on April 4, I tried to discuss this matter with manager Andrei Fields, but encountered difficulties due to language barriers. Unfortunately, his response was unprofessional and he did not seem willing to help or understand my situation. I believe that respect should be maintained in all interactions. I kindly ask for your assistance in resolving this matter through written communication as my English skills are limited. I appreciate your prompt attention to this issue. Sincerely, E.K.

The Nysc on Route [redacted] in Garnerville, NY, is in disrepair with many broken machines, missing grips, and damaged seats. Despite being a loyal member since before the gym opened, I am disappointed by its current state. Considering switching to a different gym like Titan or Retro due to the unusable equipment and cleanliness issues. The lack of maintenance is evident with a cable machine being broken for weeks without notice. Urgent attention is needed to address these concerns, as I'm not the only member considering leaving due to these issues.

My husband has been a member at the Woodmere NY club for years, paying $19.99 per month. Recently, our card was charged $34.95 without warning. Despite multiple attempts over three weeks, I have been unable to reach Katie, the manager, to address this issue. Since my husband hardly uses the gym, I don't think it's fair to pay more. I believe the fee increase is unjust. I am requesting a return to the original rate of $19.99 per month. As a gesture of goodwill, I would appreciate the ability for him to access any gym in the city instead of just Woodmere. If this cannot be resolved, I am open to canceling the membership. Additionally, I suggest that managers receive better customer service training to handle member concerns promptly and professionally.

Dear Membership, I am Steven Z., with membership Number #[redacted]#. I am a member at the gym located at [redacted] Third Avenue, NY, NY [redacted]. The gym has been undergoing renovation for the past 8 weeks. Unfortunately, during this period, the TV's connected to the bikes at the rear of the gym have been disconnected, leaving me with no view while using the bikes due to my physical restriction requiring the wider seats they provide. Despite my inquiries about the status of the bikes and TVs, the staff's response has not been helpful, simply suggesting I find out for myself. Their lack of assistance, including directing me to resolve the issue with the unresponsive manager and suggesting I incur additional costs to visit another gym within the NYSC network, has left me disappointed in the level of service provided. I kindly request a reimbursement for the monthly membership fees until the services are restored, or alternatively, free transportation to and from another NYSC location that can accommodate my needs. I value my gym routine and hope for a prompt resolution to this matter. Thank you.

I cancelled my gym membership on March 23, [redacted]. Despite paying a $10 cancellation fee, I noticed a charge of $59.99 on my card on 5/2/19. Upon inquiring at the gym, they explained it was a yearly equipment fee. When I initially signed up in April [redacted], there was a promotion with no additional fees if signed up on that day, which I did. My monthly cost was consistently $26.99. The $59.99 charge after I cancelled my membership feels unjust as it seems to go towards the next year that I am no longer a part of. I am requesting a refund to be credited back to the card on file. Thank you.

Regarding account number [redacted] under the name Joel Weiner, I have recently fallen behind on my credit card payments due to inadvertently missing my paperless statements from Chase. I have since rectified the issue and will have the bill paid before May 24, [redacted]. As a long-time member of the club for over 20 years and a senior citizen, I kindly request that my monthly bill be restored to $65.89 instead of the increased amount of $10. I was unaware of the increase and believe there should be consideration for senior citizens in fee structures. Thank you for your understanding. JW.

I am seeking assistance with canceling my gym membership as I have faced financial difficulties and have not visited the Bayonne, N.J. location for six months. Even though corporate directed me back to the store, they mentioned I am locked into a policy I cannot sustain. I am worried about incurring further bank charges with automatic withdrawals and have already terminated the card. I am unable to afford the fees and cancellation costs, especially since I made a recent payment. I understand the contractual obligations, but given my current financial situation, I kindly ask for leniency. Despite the challenging circumstances, I hope for a resolution that considers my circumstances and the fact that I have already paid a significant portion of my bill. Any assistance or understanding in this matter would be greatly appreciated.

I was incorrectly charged $[redacted] for training which was supposed to be on hold. Christina, the training manager at the Livingston location, contacted corporate to arrange for a credit. However, it has now been over two weeks and I have not seen the credit reflected on my account yet. The tag number associated with this issue is [redacted]. I have been trying to reach out to the club for updates but have not received any callbacks, which is making me frustrated. If this matter is not resolved promptly, I am considering canceling my membership. Thank you for your assistance in addressing this issue.

I'm a member at the NYSC Bay Ridge location who can no longer afford the membership and decided to cancel it since I don't use it. I visited on May 4th, [redacted], and filled out the cancellation form, expecting a $10 cancellation fee. I received the $10 charge on my credit card on May 6th. However, on May 13th, I was billed $59.99 for an annual membership fee. When I called to explain, the staff insisted I must pay the annual fee despite canceling. After requesting to speak with a manager, I was put on hold for 15 minutes before being told the same information. I feel it's unjust to be charged for a membership I've canceled before the yearly renewal date without being informed beforehand. I hope for a resolution before disputing the charge as this situation seems unfair and lacks transparency. I am disappointed with the customer service experience at the Bay Ridge location and seek your guidance on how to proceed.

The NYSC branch in Astoria is facing significant cleanliness issues. The management appears to only handle basic tasks like occasional vacuuming, neglecting more thorough cleaning. The water fountains are particularly concerning, with visible sludge buildup indicating a lack of maintenance. Moreover, there is a noticeable absence of efforts to organize the gym equipment, leading to inconvenience for members trying to locate weights. The condition of towels provided is unsatisfactory, often stained. Even the exterior of the gym presents a poor image with heavily soiled windows. Urging NYSC corporate to assess the location directly is necessary as it is doubtful that local management is adequately addressing cleanliness and organization concerns. The state of this gym falls short of what is expected from a reputable chain like NYSC.

I am a member at the Bronx location of Lucille Roberts. I would like to cancel my membership due to ongoing billing discrepancies. Instead of the agreed $19.80 charge on the 5th of each month, I have been charged varying amounts including additional "late fees". In April, I was charged $63.00 on the 5th and $49.40 on the 17th. This inconsistency has led to over $[redacted] in charges. I have filled out a cancellation form, but I have been unable to reach a manager. I am seeking clarification on these charges and would like a refund. Please assist me with this matter. Thank you in advance.

The experience at the 7:15 cycle class @ Irving Place on Monday the 6th was disappointing. The instructor was unhelpful and caused some participants to leave the class early. Despite the online promise of a 10-day money-back guarantee, I have not received my email confirmation as expected. With ongoing issues like check-ins not registering online and unhelpful responses from staff members like Jonathan V. and Melinda B., I decided to try a different location. Although Liliana C. canceled my membership, the problems remain unresolved, and I am seeking a full refund promptly.

The New York Sports Club in Woodmere, NY, Long Island, is in poor condition. The gym's air quality is unpleasant and too warm, suggesting an inadequate air conditioning system. The women's locker room is unsanitary, with loose shower controls that almost caused an accident. The steam room is dirty with rusty tiles, a towel on the floor to catch dripping water, and a malfunctioning sauna alarm. These issues have persisted for at least 6 months. The men's steam room has been broken for over a year. Despite the gym's proximity to my home, I am reconsidering my membership and may quit to join a cleaner, more modern facility. Many other gyms are available, so it is crucial for the management to address and resolve these problems promptly to avoid potential health department intervention.

I have been a member at New York Sports Club in Garnerville since it opened, and I have always enjoyed the services provided. However, I recently signed up for personal training and agreed to a specific payment plan. In April, I requested to cancel the training services and was informed that my last payment would be in May [redacted], marking a 30-day grace period. Despite this, on June 6th, $[redacted] was deducted from my account for training that was not part of the agreement. After contacting the club, I faced challenges in canceling and was told conflicting information. Although I was assured my cancellation would be effective on June 5th, funds continue to be withdrawn. This situation has been upsetting and has led me to no longer wish to be a member of New York Sports Club.