New York Sports Clubs (NYSC) Customer Service Issues

I encountered a very unprofessional staff member at the Avenue A location in downtown NY. This employee, a new addition, consistently displays rude behavior. She fails to properly check me in, causing unnecessary delays and has even spoken inappropriately about me to others. I feel disrespected by her treatment, especially considering my long-standing membership and positive relationships with other staff members. I am deeply disappointed and seek resolution for this unacceptable conduct. You can contact me at [redacted] for further communication.

I was billed $95 to my credit card last year at the Ave A Branch, where I was a member. I have since moved to the Remsen St branch. The previous manager acknowledged the error and promised a refund, but it was never processed. Despite assurances from subsequent managers, including the latest one who offered to involve Customer Service, I have yet to receive the refund or any updates. I am disappointed by the lack of action and the time I have spent following up on this matter. A $95 charge is important to me, and I would appreciate assistance in resolving this issue promptly. Thank you for your attention to this matter. - Niall

I encountered an issue trying to cancel my membership two months ago. After visiting the location to request cancellation, I received an invoice and was informed that I had to pay for 45 more days before automatic cancellation. Despite paying for the subsequent month, the following month's fee wasn't halved as promised; the full month was deducted instead. Upon bringing this to their attention, they assured me it was rectified, with cancellation set for mid-month. As of August 16th, I have not received any confirmation of cancellation via email. Additionally, the reimbursement for the overcharged half-month hasn't been issued. I have contacted them via email with no response.

I am experiencing an ongoing issue with Megan Shenise at the Butler Gym. Despite placing my account on hold and then canceling it back in April, I recently discovered I have been charged for the membership for the past 3 months without my knowledge. Normally, I would expect to be informed about such charges, but I never received any notifications. This situation needs to be resolved promptly. I have been a member for approximately 2 years, albeit rarely using the facilities. I do not wish to pay for a membership I did not intend to keep due to Megan's oversight. I can be contacted at [redacted]. If this matter is not addressed, I will share my experience on various social media platforms and with the Better Business Bureau until it is rectified. Thanks, Jessica P.

Good afternoon, I would like to address the unfulfilled promises made by the representatives at NYSC Irving Place branch. In August, I enlisted for a one-month membership as I will be moving to a different city in September. Despite being a loyal NYSC member for years and already paying this year's annual membership fee, the General Manager, Mr. Mandes, assured me that I would not be charged the fee again and that he would handle it. However, I was charged, and after requesting a refund of $59, he promised to take care of it. It has been over two weeks, and despite my attempts to contact him, there has been no response or refund issued. They have not been responsive when I tried calling or waiting on the line. Please assist me in resolving this matter. Thank you.

I am reaching out to address the unfulfilled promises made by the staff at the NYSC Irving Place branch. I signed up for a one-month membership in August before relocating to another city in September. Despite being a long-time NYSC member and already having paid my annual fee this year, Mandes, the GM of the Irving branch, assured me that I wouldn't be charged the annual fee again. Unfortunately, I was charged nonetheless. When I requested a refund of $59, as promised by Mandes, I received no response. I've been trying to reach out to him without success. If this matter is not resolved, I will have to escalate it to NYSC HQ for further assistance.

Subject: Urgent Cancellation Request for Daughter's Gym Membership To Whom It May Concern, I am reaching out in regards to my daughter's membership at your Butler, NJ facility. Despite multiple attempts, I have been unsuccessful in canceling her membership. Upon her departure for college, I promptly notified Melissa, the manager, who assured me of assistance. Regrettably, no follow-up was received despite two notifications. The lack of cooperation from the staff is disappointing. I was startled to hear that I would be charged through November as I await a 45-day cancellation period, contrary to the terms I was advised of initially. Given my current location far from the facility, I urge you to terminate the recurring charges to my credit card ending in [redacted] effective immediately, from 8/31 onwards. This would prevent any further charges moving forward. For reference, my daughter's name is Skylar Andrade, and mine is Pablo Andrade. Please contact me at [redacted]. Thank you for your prompt attention to this matter. Best regards, Pablo Andrade

To whom it may concern, I recently visited the NYSC location on 49th and BWAY in Manhattan and wanted to share my experience. Although I understand the issues with the pool being closed and the gym floor under construction causing dust in the air, along with loud air purifiers, I was taken aback by the behavior of the front desk staff and membership adviser. The woman at the front desk was preoccupied with a personal phone call and quickly passed me off to a membership adviser. I had simple questions about hours as a Broadway actor and Equinox member interested in a change. The membership adviser seemed disinterested, never making eye contact and poorly explaining the Labor Day specials and email deals. The lackluster customer service compared poorly to Equinox. Despite this, I am still contemplating joining your club due to its location. Is there a possibility of using trial passes to experience the club on different days or after the construction is finished? Thank you.

Dear Customer Service, I wanted to share an incident that occurred at the 125th Street branch earlier. While I was on the treadmill, another individual pulled the shade down in front of me despite me asking her not to as I had a few minutes left. She became verbally aggressive, and the situation escalated when a trainer, Lenzie, got involved. I felt intimidated and uncomfortable throughout the encounter. The individual even threatened me physically. I firmly believe that such behavior goes against the organization's code of conduct, and it is crucial that actions are taken to address this issue and ensure the safety of all members. I am planning to file a report with the police due to the threats made towards me. I appreciate your immediate attention to this matter. Thank you, Faith Miller-Sethi

I have been attempting to cancel my membership at the NYSC in Staten Island for over three years. Despite visiting the location in person on August 14th, completing the necessary paperwork to cancel, and repeatedly trying to contact the manager, my membership has not been canceled. The manager's unavailability, lack of professionalism, and request for an additional cancellation fee of $29.95 are unacceptable. I demand a refund of the charges and a proper cancellation of my membership as per my initial request on 08.14.18. The ongoing issues with staff competence and unexplained charges have led me to lose faith in this gym. I am seeking a resolution to this matter promptly.

I am disappointed to hear that the NYSC in Scarsdale is planning to close its daycare services. This decision will have a significant impact on many parents, like myself, who rely on these services to be able to exercise. The convenience of having childcare available at this gym plays a big role in why we chose to be members here. I, along with many others, have had to adjust our workout routines due to the reduced hours and class availability for the childcare services. It is frustrating to see these changes, especially when we are already paying for this additional service. I hope the gym reconsiders its decision and finds a way to continue offering childcare for its members.

I recently called to cancel my subscription due to an upcoming annual fee. I was assured by customer service that canceling would not be an issue, but upon contacting the club, I was told they couldn't refund the fee. After canceling, I was unexpectedly charged for an additional month. Customer service was unhelpful and claimed their hands were tied by the contract terms. Their attitude was rude and unapologetic. I am seeking a refund for both the annual fee and the last month's charge. It's frustrating to be misled on the phone, sent from one department to another, and then treated poorly. This experience has left me feeling upset and disappointed in the company's lack of customer care. It's clear they prioritize profit over customer satisfaction.

I became a member at the North Hoboken 14th Street gym in May [redacted]. In August [redacted], I went in person to cancel my membership, but I noticed in early August [redacted] that I was still being charged monthly. I called on August 3rd and was told the manager wasn't available, leaving a note for them to contact me. When I followed up today, there was no record of my cancellation request or previous call. I was promised a call back that day, but it didn't happen. When I called again before 6pm, I was informed that the manager was not in. The staff recommended contacting my bank to stop the charges, but I found out it could lead to collection agency involvement. I live paycheck to paycheck and discovering these ongoing charges has been financially challenging. I respectfully request a refund for the 13 months of charges while I was not using the gym, under the impression the membership had been canceled.

To Whom It May Concern at NYSC, I am writing to bring attention to a matter regarding my membership at the NYGC 51st & Lexington location. In July, I inquired about a short-term membership with Mr. Jeff Janos. Despite being assured I would not be charged the annual fee, it was deducted from my account on July 16th. Additionally, I was charged for September despite being informed my membership would be canceled in August. I have made numerous attempts to contact Mr. Janos for a refund and clarification on my membership status, but my emails have gone unanswered. I request the following: 1. A refund of $69.99 for the annual fee 2. A refund of $79.99 for the September charge 3. Confirmation that my membership has been canceled. I understand refunds take time but would appreciate updates on the process. Ignoring my emails is unprofessional and leaves the issue unresolved. I hope for swift resolution and communication from NYSC officials. Sincerely, Khanin Chaiphet

On October 1, [redacted], I noticed an unauthorized charge on my AMEX. My monthly membership fee was $29.99 instead of the usual $19.99. Upon contacting the corporate office, I was directed to the gym. Today, October 2, [redacted], I visited the gym and expressed my concerns about the unauthorized charge. The general manager was rude and mentioned mandatory fee increases without prior notice. I was not informed about these changes, and when questioned, the manager was unable to provide a clear explanation. I did not consent to this increase, as I had agreed to pay $19.99 monthly and $60 annually, prorated. I asked the manager to cancel my account immediately due to these unauthorized charges and lack of communication. I plan to report this to my credit card company and dispute the $60 annual charge.

Good afternoon, I am writing to express my concern about the gym not opening on time today. It is frustrating when staff do not show up as scheduled. I usually go every day at 5 am, but today I was stuck waiting. This has happened before, and I hope it won't occur again, especially as the weather changes. When I called the gym, the staff member at the front desk was not very helpful. I just want to make sure the gym will be open on time, as I rely on it for my routine. I hope this issue is addressed promptly to prevent any future inconvenience. Thank you.

I have been a member at NYSC West Caldwell, NJ since [redacted]. I contacted the gym in June multiple times to address overcharges to my account spanning over 6 months or more. Despite requesting a cancellation and being promised by the manager, I have since been billed twice – September 29th at the closed West Caldwell location and October 1st at Livingston. I had to cancel due to relocating to Cranford, NJ without a nearby NYSC. My attempt to resolve this with Lauren from customer service was unhelpful. The decline in service since June has been disappointing. I am seeking the termination of my membership, along with a refund for the erroneous charges. I am willing to forfeit the excess fees I was charged for many months. Appreciate your attention to this matter.

I have been a member at NYSC West Caldwell, NJ since around [redacted]. Unfortunately, I have experienced ongoing issues with overcharges recently and despite requesting a cancellation due to this, I have still been billed twice after the fact. The inconvenience has been exacerbated by my relocation to Cranford, NJ which does not have a nearby NYSC location. Contacting customer service, specifically speaking with Lauren, did not result in a resolution. I am urging NYSC to not only cease my membership without any additional charges, as previously requested, but also refund the two erroneous payments made. I have been a loyal customer until these problems arose in June. I am hoping for a swift resolution to this matter to restore my faith in NYSC gyms and their customer service. Thank you for your attention to this matter.

Hello, I have an active gym membership that I appreciate, and I enjoy your facilities. Recently, I noticed three additional $20 charges on my student membership this month. Upon inquiring, I was informed that these were due to visits to the elite gym. I specifically asked the staff at the elite gym during check-ins about any extra charges, and they reassured me that my student membership included access to elite clubs. I am disappointed by this misinformation and request a full refund. It is essential to clarify to your staff that student memberships do not cover elite gyms to prevent similar issues in the future. Thank you.

The sauna at the Harlem 125th Street location in New York, NY has been out of order since July [redacted], causing inconvenience to members like myself who use it regularly. The manager at this location seems indifferent towards this issue and shifts the responsibility to corporate. Despite numerous complaints, no action has been taken to fix the problem. As a fitness influencer, I bring many members to this gym, but I am considering canceling my membership and advising my followers to do the same due to the lack of professionalism and service. I urge immediate steps to be taken to resolve this matter promptly. Thank you. Sincerely, I. A.