New York Sports Clubs (NYSC) Customer Service Issues

I am disappointed to hear about the ongoing issue with the lack of soap in the men's bathroom and locker room for the past three weeks. My family member, who is a member of the facility, informed me that they have raised this concern multiple times, only to be told that the delivery was on its way. In today's hygiene-conscious environment, it seems reasonable to expect the facility to promptly address this issue by purchasing soap readily available from a nearby store. It is concerning that such a simple matter has not been resolved, especially considering the potential spread of germs in the absence of handwashing facilities. As my family member is hesitant to voice their concerns further, I felt compelled to bring attention to this oversight. I believe that ensuring basic hygiene amenities like soap are available is crucial for the health and well-being of all patrons. I sincerely hope that the facility will take immediate action to rectify this situation and ensure that soap is consistently stocked in the bathroom for all visitors.

I am disappointed to learn that the men's bathroom/locker room at your facility has been without soap for three weeks. As a non-member, I'm concerned about the lack of hygiene in such a critical area. It's surprising that despite being informed about the issue, the only response given was that the delivery was pending. In today's environment, where cleanliness is paramount, the absence of soap does not reflect well on your facility. It's distressing to hear that my family member's feedback was not taken seriously despite emphasizing the importance of having soap available. Proper hand hygiene is crucial to prevent the spread of germs, especially in a gym setting where multiple people come in contact with equipment. I urge you to address this issue promptly to ensure the well-being of all members. I trust that the next time my family member visits, the basic necessity of soap will be provided. Please prioritize the hygiene and satisfaction of your paying members to maintain a clean and safe environment.

Hello, my name is Evgeny Kerin! I am a member of NYSC on 73rd Street. I recently rejoined New York Sports Clubs in December [redacted] with the understanding that my monthly fee would remain at $59.99 as before. However, this month, there have been discrepancies with my membership payments. Despite raising the issue with employees at the club, I have not received a satisfactory explanation or communication regarding the unexpected charges of $69.99 on both January 8th and today. I plan to visit the club tomorrow to address this matter again. A club representative mentioned a revised payment schedule, but today an additional $15 was charged to my card without my consent. This situation has left me feeling frustrated and confused. I kindly request prompt attention and resolution to this matter. Thank you for your understanding. I am very disappointed with this experience.

I signed up for NYSC on 1/28/[redacted] with the intention of using the pool for rehabilitation after surgery. Despite being assured by Christian that I could cancel for any reason within 10 days, I encountered ongoing issues with the pool. The heater had been malfunctioning for about six months, leaving the water cold on multiple occasions. After attempting to cancel on 2/3 and facing difficulties in reaching a manager, I was promised a cancellation confirmation by the end of the day which has yet to be received. Despite my efforts to follow up, including multiple calls, a visit to the club, and filling out a cancellation form, I have not had a satisfactory resolution. This experience has left me dissatisfied with both the pool conditions and the handling of my cancellation request by the manager, Thomas.

I was recently billed an annual fee of $74.63 and a monthly charge of $58.63 on my card without any notice, despite not visiting Lucille Roberts gym since May [redacted]. I believe this is unfair, as I discontinued my membership due to overcrowding, poor maintenance, and issues like a malfunctioning sauna and unpleasant odors. If I had known about the high charges earlier, I would have chosen a different gym with better facilities. I am disappointed with this situation and would appreciate guidance on resolving it. I suggest a monthly fee of $19.99 would be more appropriate for the services provided. Thank you for your assistance in addressing this matter.

I visited NYSC Deer Park NY11729 on the 10th of [redacted]. The new manager has introduced some new ideas, but unfortunately, 5 or 6 machines have been removed. When I inquired, I was informed that they were old machines. There seems to be some confusion about whether we are getting new machines or not. They offered me a free training session in response. As a senior, I heavily relied on these now-removed machines, and using free weights is causing me discomfort due to the motion involved. Other senior members also seem puzzled by the changes. The popular machines that were taken out should have been replaced. During my vacations in California and Florida, I noticed the same machines at LA Fitness establishments. It's perplexing to see such oversight by NYSC Corporate. Thank you, Timothy C. [redacted].

I have been consistently overcharged for the last two months. My contracted rate is $69.99 per month, valid from April [redacted] to March [redacted]. However, I noticed I was billed $89.99 for the past two months without any prior notice of a pricing adjustment. Even after expressing my concerns to the gym's sales department and requesting a refund, I was informed that they were unable to assist me. Therefore, I am reaching out to request a reimbursement of $40 for the excess charges incurred.

I cancelled my membership in September [redacted] in person. However, I have been billed for monthly membership fees until February [redacted]. My membership was supposed to start in March, but NYSC has continued to charge me more than my original membership price along with late fees. Despite informing Mr. Marc Ackerman and Christina multiple times, they assured me everything was resolved. To my surprise, on November [redacted] and again on December 27, I was charged another late fee. I urgently need someone to address this issue promptly, as there are others experiencing the same problem.

Hello, I revisited New York Sports Club at 23rd St. and Eighth Ave with all the required information, but they mentioned I needed a "Silver Sneakers card." This was never mentioned before, and my insurance company didn't bring it up either. It's frustrating that this process has been dragging on for a month. Is there a way to facilitate communication between the gym and the Medicare Advantage office to resolve this issue? I'm getting overwhelmed trying to handle everything myself. My UnitedHealthcare Medicare Advantage Plan includes the "Renew Active" Plan for gym memberships. Confirmation Code: A[redacted]69 Reference Number: I-[redacted]92 - L Frommer

I have noticed that my monthly membership fee has increased by $10 without any prior notification. When I initially signed up, I agreed to a $20 monthly rate that was promised to remain the same for the duration of my membership. Unfortunately, I have made several unsuccessful attempts to address this issue with the staff at the club, as no one has been able to assist me or provide a resolution. Additionally, I never received a copy of the contract I signed when joining. I kindly request a refund for the last three months during which I was incorrectly charged $10 more than agreed upon, and I would like to revert to the original $20 monthly fee as per our initial agreement. Thank you.

In November [redacted], I purchased a gym membership under false pretenses. Despite canceling in December [redacted] after only using the gym twice, the manager, Devon at the NYSC 115th street NYC location, failed to cancel my membership as promised. Since then, I have been incessantly contacted by NYSC, bordering on harassment. When discussing the issue with Devon, he was rude and uncooperative, insisting I pay for January and February or face collections, even though I only used the gym twice in December. He also claimed there was no one above him to speak to regarding the matter and criticized me for mispronouncing his name when I asked for clarification.

In late November [redacted], I received inaccurate information about a gym membership. I visited the gym twice and then learned the details were incorrect. Upon requesting to speak with the manager, I was advised my membership would be terminated, but later was informed of cancellation fees. Despite assurances to end the membership without said fees, the company continued to contact and press me, even though I only used the gym twice. Several calls later, my bill has amassed to almost $[redacted] by the end of February. When I reached out to the manager, De V., for a second time, the interaction was unpleasant. He responded rudely, corrected my pronunciation of his name, and insensitively mentioned potential credit issues. The encounter was unprofessional, and I am dissatisfied with the service. It's unfortunate to be treated this way, and I'll be refraining from recommending or engaging with NYSC.

Subject: Issue with Corporate Membership Rate Adjustment Hello, It has come to my attention that I was incorrectly charged for my membership at NYSC. During my enrollment in September, Paul assured me that I would receive the corporate rate in your club. However, this month I was billed $99, which was unexpected. I would appreciate it if you could rectify this error and provide me with an update. Here are my details: Full name: Xiaohong Gong NYSC ID: [redacted] Cell phone: [redacted] My corporation is Fast Retailing Inc., which owns THEORY, UNIQLO, and HELMUT LANG BRAND, as indicated by my work email address. I look forward to resolving this matter with your assistance. Thank you, Xiaohong Gong

My name is Shawn C. and my wife is Kimberly C. We both joined NYSC in Westwood, NJ - I in February [redacted] and my wife about a year and a half later. Due to pricing, we are cancelling our memberships. Originally, we paid $20 each per month. Now, I pay $34.99 and my wife $29.99 monthly. Considering other gyms in our area offer much lower rates, we decided to cancel. I met with manager Jeanette at the Westwood location on 2/12/[redacted] or 2/13/[redacted]. I filled out cancellation forms for both of us, and she mentioned a $10 cancellation fee and that our memberships would end by the end of March, [redacted], after the 45-day waiting period. There was an issue processing the $10 fee for my wife's cancellation because she is linked to my account. I provided my credit card information as requested. Despite the delay caused by NYSC, I expect the cancellation to take effect by the end of March without being charged for April. I am willing to pay the cancellation fees but find the billing for April unjust due to NYSC's delays.

On February 18th, I received an email from the gym manager, Zander Leu, informing me that my personal trainer had been terminated. I scheduled an appointment for February 20th at 3:30 pm to discuss my options. Despite arriving on time, I had to wait for about 30 minutes before speaking with the manager. During our conversation, we talked about utilizing the remaining sessions I had paid for with a new trainer. If I chose to cancel, I would incur a $[redacted] fee, and a decision had to be made before the billing date on February 28th. Unsure of my decision, I exchanged contact information with the new trainer. After not hearing from the trainer by February 23rd, I contacted the manager to utilize my remaining sessions in lieu of the cancellation fee. Following this, the trainer reached out to schedule a session for the next day. Unable to make a decision without the manager's input, I relayed this to the trainer. Despite efforts to get a response from the manager through texts and in-person visits, I have not received a resolution or a reply, nearing my billing date in less than 2 days. I aim to avoid the $[redacted] charge for cancellation, given that my reason for cancellation stems from the gym letting go of my trainer, and I request a prompt resolution before Friday.

Hello, My wife and I have been attempting to terminate our membership with NYSC since 01/01/[redacted]. We have made various attempts, including in-person visits, phone calls, emails to the manager, contacting the corporate office, and sending a certified mail with the cancellation request to the branch. Despite our efforts, we have not been successful in cancelling our membership. Today, I reached out to the corporate office once more but received no assistance. We are experiencing excessive charges, with NYSC failing to provide support or explanation for these additional fees. They claim to have sent emails, but we never received them. The manager at NYSC Rego Park, Sarabeth DeMartino, has not been helpful in resolving our issues. The manager has expressed inability to cancel the membership, citing reasons beyond her control. I can provide all email correspondence and phone call records if necessary. We are highly dissatisfied with the service and fraudulent charges by NYSC. Michael Rossitto, whose email was provided by the manager, has not offered any help either. Please assist us in resolving this matter. Thank you.

I recently moved abruptly and contacted the gym to cancel my membership. Upon cancellation, they informed me of a rate increase that I was not previously made aware of. After requesting to see my contract and discovering discrepancies in the terms, we agreed on a prorated cancellation fee of $7.09 and the month of February. Although I am willing to pay my regular monthly fee of $34.95 plus the agreed-upon $7.09 ($42.04) by check, the gym asserts that I owe $54.95 in addition to the $7.09, totaling $62.04. Despite being two months ahead in payments according to their records, I have clearly canceled my membership. I am open to settling this by paying either $42 or $62 as long as I can do so by bank transfer or check to resolve the matter. Your assistance in resolving this situation promptly would be greatly appreciated.

On November 14, [redacted], I visited NYSC on West End Avenue in NY to cancel my membership as I was moving back to Belgium. I filled out the cancellation form in the presence of the manager, Mrs. Mary-Ann Gonzales, and her coworker, Mrs. Amanda Cruz. They informed me that no payment was required. However, on January 6, [redacted], I noticed a charge of $[redacted].98 on my bank statement followed by a $10 charge on January 7. Although I called and emailed NYSC, they claimed my membership was still active for [redacted], contradicting the cancellation I processed. Mrs. Gonzales responded on February 4, stating there was no cancellation and justifying the charges. I replied with proof of my signed cancellation papers on February 5 and requested a refund, but received no further response. Despite multiple emails and calls, including to Mrs. Gonzales, the issue has not been resolved, and I continue to be charged incorrectly. I plan to involve legal counsel if NYSC does not cancel my membership and reimburse me for the charges incurred since [redacted]. - Marie

I recently noticed an increase in my monthly dues at the gym from $69.99 to $89.99 in January. Unfortunately, I did not receive any email notification about this change and only realized it this month. My co-worker had a similar issue and was able to fill out a hardship form at the (23rd and Park) branch to reduce their rates. When I raised this concern with the representative at the same branch, they were unaware of such a form but mentioned they would follow up with me. Despite my efforts to inquire again this week, I have not received a response. As a social worker, affording the $69.99 membership was already a stretch for me, and this unnotified increase is concerning. I joined NYSC on March 28, [redacted], and the increase occurred before a year had passed, without any notification once again. I am frustrated by the lack of response to my emails and hope to resolve this matter promptly.

I am Vincent S., a NYSC member at Hicksville since [redacted]. I train weekly with Chris M. Due to my compromised immune system and the current coronavirus situation, my doctor advised against gym visits. I last trained on March 8, and the last charge was $[redacted] on February 29 for March. I request a $[redacted] credit for March and to pause charges until the situation improves. I seek confirmation that NYSC will process this request. Thank you.