Net-a-Porter.com Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Net-a-Porter.com customer service, archive #1. It includes a selection of 1 issue(s) reported September 29, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I recently purchased a pair of Nike sneakers that I was eagerly awaiting to receive by tomorrow. Regrettably, UPS faced challenges accessing my building and could not deliver the package. After contacting their customer service, I learned that the package would be redirected to a UPS Center the next day. However, I have conflicting plans as I will be out of town in the afternoon and won't be able to collect it from that site. I was instructed to contact UPS again in the morning to attempt redirecting it to my local UPS store. Considering the sneakers are now out of stock in my size, if the package is sent back to the sender, I am wondering if it could be reshipped to an alternate address. Laura M. Order number: [redacted] Alternative address: Laura Morales [redacted] W Century Blvd. Los Angeles, CA [redacted]
Reported by GetHuman-darthylo on jeudi 29 septembre 2022 23:26

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