National General Insurance Company Customer Service Issues

Hello Heather Fedorchak, I am following up on an email I sent in August regarding a property damage claim for my grandmother, Joyce Mashburn. We had a question about the neighbor's property where her vehicle caused damage. I have already cleaned up and repaired the property, but the neighbor wishes to discuss the damage. Can we open a property damage claim for the loss of her tree and reimbursement for the clean-up labor? I have photos of the area and the neighbor's contact information. Please send her a letter to address this issue. Thank you for your assistance. Regards, Ryan McELroy

I recently bought an auto policy from NGIC and I am dissatisfied with the e-sign process. I purchased the policy on my Samsung Galaxy which runs on android 6.0.1. However, I keep getting browser requirement errors stating I need android 4.0 or later to e-sign the papers. I do not own a computer, so I am reliant on my phone. This issue appears to be with NGIC, not my device. Could losing the paperless discount due to this be intentional? I do not want to suffer a loss because of a technicality caused by NGIC. I may have to cancel my policy if this matter is not resolved. Please reach out to me at [redacted] to address this problem promptly. -Tracy B.

I noticed that you processed an insurance payment for my totaled vehicle, which has put my account in the negative. Since the vehicle is totaled, I am uncertain why I am being charged for insurance on it. If the insurance was never canceled, I would like to request it to be canceled, and I am requesting a refund for the charges that were debited from my account. I am not willing to continue paying for a service that is no longer necessary, and I insist on receiving a reimbursement for the amount taken by your company. The vehicle is no longer registered under my name, and the insurance is not required at this point. If I do not receive a refund promptly, I will take necessary actions to inform others about the subpar customer service I have encountered and recommend they seek insurance elsewhere. However, if the refund is processed, I will be happy to share my positive experience and recommend your company to others. Thank you for your attention to this matter.

I recently made a down payment for a six-month auto policy through Costuless Insurance in Merced, CA. During the paperwork process, the word "proration" was never mentioned, which led me to believe the policy was month-to-month. No mention was made of a 5-day grace period instead of the standard 10 days. Additionally, there was no information about the absence of a traditional partial refund if I missed a payment. I feel these practices are questionable and almost fraudulent. To rectify this, I suggest deducting the regular monthly installment of $[redacted].67 and providing a refund for the remainder. This won't solve everything, but it would help me feel less like a victim of a large corporation. Given my recent financial struggles, a refund of all but one month's payment would greatly assist me. Thank you, James M.

I need to file a complaint against one of your agents at National General. My vehicle was hit in the parking lot where I work in Greenville, South Carolina, on March 7, [redacted], by one of your policyholders who drove off. I had an eyewitness, one of the attorneys I work with. After your party admitted fault, Delon McCord in Dallas, Texas, was assigned to assist me. Despite contacting him multiple times via messages and emails over the course of nearly four weeks, I have not received any response. I have also tried to reach his boss, Ryan Hatcher, without success. Even the body shop and my insurance agent have been unable to reach him. This lack of communication is unacceptable as I require assistance with getting a rental car. My name is Pat Nix, and I can be reached at [redacted] or via email at [redacted] Please assist me.

I filed a vehicle accident claim for my [redacted] Honda Civic back on July 12, [redacted]. The adjuster marked it as a total loss, and my son, the owner of the vehicle, signed off on everything. However, we are still waiting for the check to arrive, and we have been unable to reach Miquel, the adjuster handling our claim. It's now mid-August, and despite the vehicle being collected and all paperwork in order, we are yet to receive any payment. We have been trying to contact the adjuster multiple times but have not received a response to the messages we left. My contact number is [redacted], and Devin's number is [redacted].