National Financial Services LLC Customer Service Issues

I am looking into a Form [redacted]-R from [redacted] indicating I received taxable retirement income. However, I am perplexed as my retirement income only comes from the US Army where I retired as a Colonel. The IRS notice mentioned two [redacted]-Rs showing $9,[redacted] income in [redacted], which is completely unexpected to me. I am seeking clarification on this matter as the IRS is requesting taxes for this income, but I do not recall receiving such payments. Your prompt assistance in resolving this discrepancy would be greatly appreciated.

I have noticed a charge on my Siebert Account CXT-[redacted] for the past six quarters totaling $3,[redacted] each time. This fee is supposedly for dividends related to BP PLC, but it seems abnormally high and questionable as there is no clear explanation for it. I am concerned about potential fraudulent activity or embezzlement considering the amount. I am also curious about who besides Carlotta and Charlotte has access to the account and where the money is going. Are the fees being transferred to a checking account jointly owned by the two sisters? I have raised these concerns with Siebert multiple times, but they have been unable to provide a satisfactory explanation. Despite my efforts to escalate the issue to higher management, I have not been able to get clear answers. Although the missing journal entries from the 3rd and 4th quarters of [redacted] have been restored on the website, I still seek clarification on the fees and accountability for the charges. Your assistance in resolving this matter is appreciated. - C. R. ([redacted])

I recently received an IRS notice stating that there was an income addition from National Financial Services. I did receive dividends for one account listed under my SS# for [redacted], which I reported on my return. However, the IRS claims there is a second account for which I did not receive a dividend report. I was unaware of this account with National Financial Services. When I contacted customer service on 07/23/[redacted], they mentioned my account was closed. I am confused about how $[redacted] in dividends was deposited into a closed account. I have no personal records of this account and when I inquired, they found an account under my SS# but couldn't disclose the name. This situation is concerning as I need to resolve this with the IRS by mid-August [redacted]. I plan to inform the IRS of these findings tomorrow morning (07/24/[redacted]).

I recently received a Notice CP2000 (for tax year [redacted]) from the IRS on behalf of my client, Jay Page. The notice mentions transactions involving the sale of securities by National Financial Services, LLC, a company Mr. Page is unfamiliar with. He denies having an account with Wells Fargo Advisors and is confused about the proposed tax assessment. Mr. Page is requesting a copy of the [redacted] form issued or any relevant information about this unknown account. For identification purposes, the last four digits of his SSN are [redacted], and he resides on Rex Cruse Dr. in Sherman, Texas. I, Peter G. Kloppers, am his CPA, and can be reached at [redacted]. Any assistance you can provide would be greatly appreciated.

I recently cashed a check from your company related to a retirement maintenance fee credit for my closed retirement account #E4M-[redacted]. The check number is [redacted]25 and it was mailed from Albuquerque, NM. After depositing it, I noticed it was returned, and I incurred a bank fee because of it. Could you please explain why it was returned and help me get my money back along with the bank fee? Thank you.

I received a letter about the Electronic Notification Program stating that the email notification was undeliverable. My email address ([redacted]) is correct and not blocked or filtered. The email account is also only at 18% capacity. Kindly check on your end and rectify the issue, as I prefer electronic notifications over paper mail. I have used the same email address here, and upon receiving your response, it will confirm the validity and usability of the address. Thank you.

Hello, I am a shareholder in the Helix Employee Stock Purchase Plan. My date of birth is August 18, [redacted], and my address is 20 Queen Victoria Park, Inchmarlo, Banchory, Scotland, AB3 4AL. My National Insurance Number is YY35 65 17A. The previous mailing address you had for me was Apt 1-1, Bl G, Jardi del Mar, Cami Fondo 3-5, El Campello, [redacted] Alicante, Spain, where I resided until [redacted]. We have since moved, and the HR Department at Well Ops in Aberdeen has updated my current address with you. I recently received a proxy vote indicating you have my new address. However, I am missing essential paperwork regarding my shares, including the quantity I hold and their current value. I do have the last 4 digits of my stock number, which are ....[redacted]. Please assist me. Thank you, Nigel Terence Poole.

I am seeking information from NFS about a class-action lawsuit regarding Orbital Sciences Corporation stock that was held in my Rollover IRA. The litigation pertains to the exchange of shares during the merger with Orbital ATK, Inc. and the subsequent purchase of Orbital ATK common stock. Unfortunately, I no longer have the necessary documentation for the "Proof of Claim and Release" form. Can NFS provide this information or email it to me for completion? I want to ensure the form is submitted correctly. Thank you. - Earl C.

In [redacted], NFS was my clearing house, handling my transactions with Axiom Capital. Financial statements from Axiom and NFS indicated I owned [redacted] shares of Pro Shares Ultra Short Bloomberg Crude Oil in my retirement account. Axiom sold all these shares in four transactions through NFS as per my records. Despite this, I am receiving annual K-1s from Pro Shares showing I still have [redacted] shares. When I contacted Pro Shares at [redacted], they claimed NFS still holds the shares or didn’t report the sale. Pro Shares suggested NFS should contact them to resolve this. I request assistance in locating these shares and guidance on how to access them either through an internal investigation or in collaboration with Pro Shares. Thank you. - M.B. Margulies

I'm trying to contact a financial person named Jessica Moon who supposedly has five large checks totaling $2.06 million. I want to verify if the checks are real before proceeding with any transactions. Jessica Moon is planning to send the checks to Craig D. Hansen in West Valley City, Utah. I've been warned by my bank that it could be a scam, so I'm hesitant to send any more money. I've paid Jessica Moon for six months, and she has yet to come to Utah or transfer any money as promised. The checks are supposedly from [redacted] Washington Boulevard, Jersey City, NJ [redacted]. I'm concerned about being defrauded and need to know the truth before proceeding. Please investigate this matter and contact me with your findings. Thank you for your assistance.

My mother-in-law recently received a note from Microsoft Corporation regarding an upcoming shareholders meeting on December 4, [redacted]. She is puzzled as she is not aware of having any shares in the company, and neither are we. She is 96 years old, and her husband passed away in [redacted]. The letter is addressed to "Linlin Li" at an address in Oslo, Norway, which is correct, but her official name is "Lilly Marie Lien." Could this be a mix-up? The idea of voting doesn't appeal to her, but we are curious if she is indeed a shareholder.

Subject: Donation Inquiry for the St. Vincent de Paul Society To the St. Vincent de Paul Society, At [redacted] W Forest Home Ave, Hales Corners, WI 53[redacted], I am writing as the Treasurer of the SVdP Soc'y conference located at the address mentioned above. Our organization recently received check #[redacted]84 dated Dec. 6, [redacted], in the amount of $1,[redacted]. However, we are unable to identify the donor as the check only states "Retirement Distribution Check, Gross Distribution" with the type listed as PDP. We are seeking further clarification regarding the source of this generous contribution to ensure proper crediting and acknowledgment. Any additional details you can provide would be greatly valued. Thank you for your prompt attention to this matter. Best regards, Richard J. Rainer, Treasurer

After my mom passed away in October, we encountered a significant issue with the distribution of her IRA held by NFS LLC through 5/3 Bank. Despite our clear instructions in the distribution addendum three years ago, specifying 33.3%, 33.3%, and 33.4% for her three daughters to receive equal shares in whole numbers, NFS LLC proceeded to distribute the shares by dividing them into fractional amounts. This decision disregarded the Letter of Intent we submitted alongside the beneficiary documents, which clearly stated the shares should be distributed in even amounts without fractions. The bank informed me that the Letter of Intent was rejected. We are now exploring potential violations of ERISA as a result of this error by NFS LLC. This situation has left us feeling frustrated and disappointed.

According to the UPS proof of delivery, Katrine signed for my mail on December 12 at 10:23 AM. The package included the Transfer of Ownership application for ICON ECI Fund shares. It's concerning that as of this morning, December 31, [redacted], ICON has not yet received the application from you. I was anticipating the ownership transfer to be completed before the start of [redacted]. I'm disappointed by the delay in forwarding the paperwork to ICON.

The IRS stated that I was sent a check in [redacted] by NFS, but I have no record of receiving it. I am looking to obtain a copy of the front and back of the check to understand the situation better. I am unsure who NFS is, and I am seeking assistance to resolve this matter. My name is Paul M. Nee. Please reach out to me at [redacted] to discuss this $61,[redacted] check matter further as I am currently unable to contact you.

I recently got a notification from Gilardi & Company, LLC regarding a legal matter involving First Solar, Inc. The dates of my stock ownership are old, and I lack details on it. I reached out to Gilardi & Company, and they mentioned that your company listed me as an owner during the relevant time of the lawsuit. I am hoping you can share any information you have that would assist me in understanding this better. Thank you for your help. Gerald S.

A few years back, I had an account with "Pennaluna & Company," a brokerage firm in Idaho. There was a representative from "Penntrade" involved as well. My account number was LT6-[redacted], and my address at the time was Apartado de Correos 29, [redacted], Dolores, Spain. Pennaluna has closed, and my assets (cash and equities) were transferred to National Financial Services LLC, the custodian for my brokerage account. I still hold two equities, "Zaza Energy Corp" and "Source Finl Inc," along with some cash in the Free Credit Balance. I am requesting an updated account statement from National Finance Services. My details now are: Peter Michael Riddall, with a new address at Apartado de Correos [redacted], [redacted] Catral, Alicante, Spain. Thank you for your assistance. -Peter Riddall

I have been receiving periodic paper notifications from National Financial Services. Recently, I received a Summary Prospectus for the Goldman Sachs Strategic Income Fund. My financial advisors, Allworth Financial (formerly Hansen McClain), switched from National Financial Services to TD Ameritrade some years ago. I am concerned that I am still receiving mail from NFS, suggesting that not all my accounts/funds were transferred. If they were not all migrated, I would like to have it completed. If I no longer have any accounts/funds with NFS, I request the account to be closed to stop receiving unnecessary mailings. The account number on the recent notification is: 30[redacted]5 19[redacted]0.

I need assistance with reissuing a [redacted]-R form for tax year [redacted]. The IRS requires a form stating that no funds were received from a retirement account closed in [redacted]. They insist on this specific form and do not accept others. Despite contacting them multiple times over the past two years, they are threatening to place a lien on my home and garnish my wages. It appears there is confusion between Fidelity and the IRS, as if they are separate entities. I believe this issue can be resolved promptly. Kindly reach out to me.

We did not receive a [redacted]-R for [redacted], so we did not report the money from our IRA. Now the IRS is requesting payment as they did receive the form. We are currently working with our CPA to fix this issue. Could you please email us the [redacted]-R for the withdrawal from the Roger Anderson IRA? We need to resolve this with the IRS promptly. Thank you. - R. Anderson