Napa Auto Parts Customer Service Issues

Hello, I am Lisa Martin. I purchased a battery from Smith Auto Parts in Fresno, California, at the Blackstone and Clinton location in February [redacted]. I have been experiencing issues with the battery for over three months now. I contacted the store and spoke with an individual named John who was unhelpful. Unfortunately, due to injuries from worker's compensation, I am struggling to access the paperwork for the battery stored in my storage. My mobility is limited as my left side is injured, affecting my ability to manage boxes and move around easily. I am scheduled for surgery in a couple of weeks due to severe back and nerve problems causing excruciating pain. I rely on my car to attend medical appointments in Madera and Dinuba, as I have no assistance since my children and grandchildren live out of town. Your assistance in resolving this battery issue would be greatly appreciated. Thank you for your time. Lisa Martin

I am currently experiencing an issue with the alignment on my driver's side, according to the dealer's assessment from two visits ago. They have recommended a camber kit. Despite having recently had an alignment done, the alignment has already become misaligned after just nine hours of driving. While I have previously ignored this issue without consequences, I am now considering the camber kit suggestion. As I research online, I have come across videos mentioning camber bolts for installation. I understand a kit typically includes three bolts. I am wondering if this is the same solution that was recommended to me by the dealer but not specified.

Hello, my name is Marty. Have you ever tried to shop online for TV products and got stuck in a loop of store advertising on the phone for Valvoline synthetic oil at $20 or full synthetic oil at $18.99 on sale, only to end up spending $50 for Mobile One instead? It doesn't seem to make sense why they don't have the advertised oil in stock. It would be helpful if they could offer a single quart at the sale price instead of a five-quart jug to avoid confusion. I may need to discuss this with the general manager at the Grasonville store in Maryland.

My boyfriend visited your store to charge his battery in Fairbanks, at Napa on [redacted] Loftus Rd, AK [redacted]. Unfortunately, the store manager locked the doors with his battery inside, leaving him stuck outside. Despite my boyfriend's situation of needing the battery to drive, they wouldn't open the store to fix their error because it triggers the police alarm and they didn't want the hassle. Consequently, he had to find another way home, impacting his ability to get to work the next day. We believe that customers should not bear the consequences of a company's mistake. Can you please advise on how this will be addressed?

Dear Napa, I am writing to address an issue with a recent purchase I made at one of your stores. I had ordered a fuel tank part for my Oldsmobile, but upon inspection at the store, I found that the part was damaged. The product was inadequately packaged with the pipe sticking out of the cardboard box, leading to the damage. I declined to accept the damaged part and requested either a replacement or a full refund. Unfortunately, the store associate declined to provide a full refund citing shipping costs as a concern. This situation has resulted in a loss for me as a customer, as I am still in need of the part. I kindly request that you investigate this matter further and provide a fair resolution, which I believe should include a full refund of the shipping cost. Thank you. Best regards, Csaba P. Taar

I purchased a fuel pump for my Hyundai Tucson at the Napa store on Pacific Highway in Federal Way, Washington. Unfortunately, the pump turned out to be faulty, so I attempted to return it with my receipt. Despite being initially told they would accept returns if the product didn't work, I was later informed that electrical items couldn't be returned without the original box. This conflicts with the store's previous assurance. After discussing the matter with customer service, they acknowledged the problem and indicated that they would contact me via email to resolve it. However, I have not yet received any communication from them. I appreciate any assistance with resolving this situation.

I purchased a radiator from NAPA three months ago, and unfortunately, there was an issue with the transmission coolant line not being connected properly inside the radiator. This led to water, brass shavings, and pieces flushing into both my transmission and engine during a test drive. As a result, my transmission started spewing pink foam from the gasket, and the engine block was affected as well. I have been trying to address this issue for the past three months, but my attempts to contact customer service have been met with empty promises and no resolution, with no returned calls. This situation is causing me significant distress as I rely on my vehicle for remote work, and I fear losing my home due to the inability to get to my job. As a 66-year-old individual, this ongoing problem is incredibly frustrating.