NVIDIA Customer Service Issues

I recently encountered an issue with the Android app receiving a "Cannot connect to NVIDIA. Try again later." error message while attempting to download additional data. Despite trying various troubleshooting steps like deleting data, reinstalling, and resetting devices and the WiFi connection, the problem persists. This issue has persisted for a week now, affecting my Oppo A17k running on ColorOS 12.1 based on Android 12. While other devices like Samsung Galaxy Tab and a laptop work smoothly on the same internet connection, the error persists on my phone, hindering my ability to play Genshin on GFN. Could this be due to the non-stock Android OS I am using, or is there another underlying cause for this connectivity problem?

I am experiencing an issue with my single fan Palit [redacted] graphics card. It starts fine, but within 2 minutes of gaming, the frequency clock gets stuck at 300mhz consistently across games like Battlefield 5, Fortnite, and Escape from Tarkov. The frustrating part is my daughter's 1050ti runs Battlefield on ultra settings without any problems. I've researched online, with some suggesting it's a driver problem while others think it might be a GPU board issue. My first question is, if there is a problem with the board, would it still be functioning? Secondly, any insights into what could be causing this? Everything was running smoothly until I swapped my SATA SSD for an M.2, which initially worked but then the problem started. Even after reinstalling Windows, the issue persists.

I am experiencing issues with my RTX 3090Ti Founder Edition GPU purchased directly from Nvidia. I have been in contact with a Nvidia representative since January 25, [redacted], for about 10 days. Despite attempts to fix the GPU, as of February 4, [redacted], I have been unable to resolve the issue, and I have decided to return the GPU. Nvidia offers a 30-day money-back guarantee, and I have expressed my desire to return the product during my discussions with the representative. However, they have only suggested troubleshooting steps and later offered a replacement instead of a refund. After reiterating my request for a refund, communication from their end has ceased, leaving me unsure of the return process. I have detailed information from my order receipt and email correspondence with the agent. Due to the lack of clear instructions from Nvidia, I am seeking guidance on how to proceed with the return process before the 30-day period expires. I am hopeful that Nvidia will acknowledge my refund request promptly, enabling me to return the GPU and purchase an alternative model.

I purchased a Dell Vostro [redacted] laptop in May [redacted] with a GEFORCE MX [redacted]. In early March, there was a GPU upgrade, and while using Photoshop, the laptop crashed with a Windows blue screen error [redacted]. After contacting Dell support, a technician replaced the RAM and updated the BIOS, but the issue persisted. Subsequently, I reached out to Adobe, had multiple remote sessions, and tried various solutions, but the problem remains unresolved. Interestingly, upon disabling the GEFORCE, the issue was resolved, indicating a possible conflict between the GEFORCE and Photoshop post-upgrade. It seems that the latest upgrade may have caused this conflict. Any assistance in resolving this conflict would be highly appreciated.

Dear Madam/Sir, I am Faddi, a member of the Executive Youth Council, a non-profit youth empowerment organization sponsored by the Saudi Electricity Company, specializing in Energy and being the largest electricity company in the Middle East and North Africa. We are interested in learning from your expertise in establishing recreational, sports, and social centers for employees, which are recognized globally, as well as your experience in engaging young employees within your company. We hope that you can support us and allow us, as young individuals, to visit your headquarters in Silicon Valley in April to observe and learn from your exceptional practices. Best regards, Faddi Aljarboua

I was trying to purchase the membership for almost $10 again. I tried several times until I realized that the money I deposited on the card had paid for a streaming service which I am also subscribed to. When I deposited more money into the card to pay this time, it said the order had failed due to a fraud validation error. I tried once more to see if I could pay now, and then when I was about to click the customer contact button, the page closed and tried to get me to log in. When I tried to log in, it said my account was banned. It was my mistake not to realize that the money I put aside for payment went elsewhere. My apologies, and I hope to be forgiven.

I encountered a DirectX Error message stating, "DirectX function 'hr1' failed with DXGI_ERROR_DEVICE REMOVED (The video card has been physically removed from the system, or a driver upgrade for the video card has occurred). GPU: NVIDIA GeForce GT [redacted]", Driver: [redacted]. This error is usually caused by the graphics driver crashing; try installing the latest drivers. Also, ensure you have a supported graphics card with at least 2GB. It's important to resolve this issue to continue enjoying my gaming experience with the new GT [redacted] 2GB graphics card. I kindly request assistance to address this matter promptly. Thank you for your attention to this problem.

My EVGA RTX [redacted] no longer displays on my monitor after I added a new SSD to my desktop. I took out the GPU to install the SSD, then reinstalled it. Everything was fine for about an hour, then the screen went black. Since then, I've been using my old GPU, an RX470, with no issues. The VGA light on my motherboard is on, and the RTX [redacted] does not output any signal. My power supply is a Seasonic Focus GX-[redacted], providing [redacted] watts. The problem occurred as I was transferring files from my old hard drive to the new SSD and the computer froze, shutting off. Since then, the RTX [redacted] hasn't worked. I upgraded to Windows 11 from Windows 10 after adding the SSD. I suspect a driver issue but can't install new Nvidia drivers without the GPU functioning. The RTX [redacted] lights up and the fans spin, but doesn't send any signal to the monitor.

Dear Amazon Seller, Amazon's Customer Service team received a query from a customer regarding a purchase made from your store. The customer has reported a defect with product B01GRCYKZK and wishes to claim warranty for the item due to quality issues. They are requesting a return label for the defective product to facilitate the refund process. Kindly reach out to the customer to arrange the necessary steps for resolution within 48 hours. Thank you, Amazon Customer Service

I am experiencing a black screen issue. Upon turning on my computer, I am able to see the manufacturer logo, but then it transitions to a black screen. I have attempted to resolve this by restarting my computer and disconnecting all peripherals. I reached out to Microsoft support, who advised me to contact you as you are the manufacturer of my graphics card, the GeForce [redacted] Ti. I have also tried using the Windows button + P shortcut, which functions correctly. Additionally, I attempted to boot in safe mode through Windows recovery mode. Testing my monitor with a PS4 proved that it is functioning properly, indicating that the issue lies with the graphics card. The drivers for my GPU are not up to date, which may be the solution, but I am unable to update them due to being stuck on a blue screen. This appears to be a hardware problem specific to the GPU, and I am uncertain about how to address it. Your assistance in resolving this matter would be greatly appreciated.

Hello! A few hours ago, I created a new email address to replace my old one that wasn't meeting my needs. I tried to update my email on my old Nvidia account but mistakenly misspelled the new email as "[redacted]" instead of "[redacted]" Due to this error, I cannot access my old account anymore. I have created a new account with the correct email "[redacted]" but I need assistance in recovering my old account as I use it on another device. Your help in restoring my old account would be greatly appreciated. Thank you for your attention to this matter.

I am trying to utilize two 4k Samsung TVs as monitors. The second TV displays a "no signal" message, despite the Nvidia control panel recognizing the connection. I have tested each port individually, and they function when only one TV is connected. The first TV is linked via HDMI, and the second through DVI. Additionally, when the second TV is connected, the first TV experiences strange issues. It intermittently flashes black or encounters input lag every five seconds. Assistance with this matter would be greatly appreciated. My system specifications include: - Intel(R) Core™ Processor i9-13900K 8P/16 + 16E 3.00GHz [Turbo 5.7GHz] - MSI GeForce RTX™ [redacted] GAMING X TRIO 24GB GDDR6X Video Card - 64GB (32GBx2) DDR5/4800MHz Dual Channel Memory - [redacted] Watts - Corsair RM1000x SHIFT 80 PLUS Gold ATX 3.0

I recently purchased Battlefield [redacted] on sale, using NVidia's Cloud Service to play. Due to the game's maintenance for a big update, I had to wait a week before playing. Past the refund period with Steam, I encountered an issue where the game displayed a message about too many computers accessing it. Research revealed it happens due to the Cloud Service connecting me to different PCs, triggering EA's system to block me. Despite not sharing or using multiple accounts, this message persists. I've attempted to contact EA support, but the "resume case" feature doesn't work. Their emails lead to closed cases with instructions to start a new one, which hasn't helped resolve the problem.