NRG Energy, Inc. Customer Service Issues

A representative from IGS Energy visited my home shortly after I signed up with them. The sales rep at Walmart in Troy, Ohio, where I signed up, was pleasant. The representative came to my house when I was not there and informed my brother about a supposed scam I was involved in. After some discussions, he assured me not to worry as they were handling it. Weeks later, he returned, emphasizing how fortunate I was that they caught the scam. However, two months later, I noticed my electric bill had doubled. Upon contacting DP&L, I discovered I was enrolled with IGS, supposedly under a three-year contract that I do not remember agreeing to. It seems they are misrepresenting themselves in Troy, Ohio. Being disabled with memory issues, I feel mistreated but am unsure how to resolve this issue.

Hello NRG, I am Nelson Shiramba, a student at the Cooperative University of Kenya, currently studying Human Resource Management. I am also an up-and-coming artist involved in various music genres with a team of three at Gassgang YouTube. I would appreciate it if you could verify this information. We are interested in collaborating with your team as we admire your work with renowned artists. As the leader of Gassgang, I would like to propose a performance audition to showcase our talent and see if we can work together. We are excited about the possibility of collaborating with you and look forward to the opportunity. Thank you for considering us. Best regards, N.S.

I am confused about why NRG Energy is charging me for my electricity when I have been paying PP&L since I moved here in August. I did not agree to switch over to NRG Energy, and I want to remain a customer of PP&L. Please cancel my account with NRG Energy and switch me back to PP&L. I did not authorize this change and have always been satisfied with PP&L's service.