NASCAR.com Customer Service Issues

Why isn't the Bristol truck race on? It was advertised for 8 pm Eastern time on FS1. Instead, there's a golf show. NBC Sports isn't any better. Searching for races or replays that air while I'm at work is frustrating. It's becoming more trouble than it's worth. What a shame, as I've seen some good racing this season. If only practice, qualifying, and races were on broadcast TV. They need to decide who will consistently broadcast the races. I know I'm just one person, but I'm sure there are many other disappointed fans like me. It's also incredibly aggravating to call a phone number and only reach a machine or have to write a message that might not be read. I also have trouble accessing my email. But most of all, I'm upset about not being able to watch the race tonight. Sorry, but my interest is fading fast.

I am seeking advice regarding physical contact incidents at our Nascar home track. Despite being aware of regulations against such behavior, the track officials fail to address these issues. Recently, a driver was physically attacked, and their car was damaged during a race interruption, leading to upset spectators leaving the event. It is disheartening to witness such events unfold, especially considering the assurance that Nascar rules are implemented. I am disappointed with the current situation and wish to speak with someone familiar with home tracks to address these concerns and seek guidance. Thank you.

What is going on with you guys? Is this even racing? You only cater to those watching on TV. Racing used to be different. Remember when real racers would erase a mistake and move on? Now it's all about changing the rules whenever Cryin' Ryan Newman is involved in a situation. Grow up over there. What happened to the true spirit of racing? It's not about blowing up stories and making a fuss. My uncle faced consequences in Plainville, Connecticut for an incident during a caution period. He never raced again. I've never had a real chance at anything. Racing shouldn't just be for show on TV. It's become a joke for those who truly understand the sport. Train these guys properly. Right now, nobody seems to get a chance. Racing has turned into a joke, more for public entertainment. Good luck with that. And as for Cryin' Ryan, tell him to handle his own issues. He's never going to achieve anything.

I am frustrated with the recent NASCAR race, it should be about the best driver winning, not just the one with the most money. The focus on TV segments and big names has taken away from the true spirit of racing. Drivers like Kyle Busch should stick to racing trucks. The excessive caution flags and lack of real racing is disappointing. NASCAR has become more about money than the actual sport. It's disheartening to see true racing enthusiasts being let down by these changes.

I am frustrated by the recent Monster Cup race broadcast. The multiple box display meant to enhance the viewing experience actually made it confusing and difficult to follow. As a NASCAR fan for over forty years, I believe the technology is detracting from the races rather than enhancing them. The constant changing of the display boxes and unnecessary stats distracted from the main event. Viewing the race in fragments instead of as a whole detracted from the overall excitement. I feel that the tech advancements are ruining the sport rather than improving it. I have decided to cancel my cable TV subscription as a result. Instead of focusing on gimmicky technology, I believe NASCAR should prioritize broadcasting races on network TV for all fans to enjoy. I am a disabled veteran and a longtime fan, but the current direction of the broadcasts is disappointing. Let's keep the focus on the racing action and not get distracted by unnecessary tech features. NASCAR risks losing dedicated fans if they continue down this path. Sincerely, Doug B.

Your stands are already empty, and the new rules will just lead to more empty seats. This is stock car racing. If I wanted to watch cars going slower and slower, I would stay home and watch local dirt tracks. It's clear where this is heading, but it seems you can't see it. Your changes are driving fans away. It's STOCK CAR RACING - remember that. Yet, you keep moving farther away from that concept. And now you want to slow them down even more? Your decisions will ruin the sport. Stands will keep losing fans unless you realize it. Past racers and leaders of the sport must be rolling in their graves. Please go back to stock car racing and drop this plan before it's too late for your business.

Great race on HLN! I was watching on Monday after Talladega around 6:30 am. A commentator was discussing uncalled fouls in a basketball game when they showed Kyle Larson #42 and his unfortunate crash with the wall, resulting in a nasty hit and barrel roll. His voice seemed quite excited describing the accident and the roll. At 61, I clenched my teeth watching, relieved to see Kyle walk away. I'm sure he's feeling sore today and will take a break from Sprint Car racing for a few nights. Your team does a fantastic job. I've been a fan my whole life. HLN could show more empathy for drivers risking it all to race at nearly [redacted]+ mph. Stay safe, America! 🇺🇸🏁

I watched the first TV race on Wide World of Sports. I'm questioning why NASCAR races are still called [redacted] or [redacted] miles when drivers get two free caution stops, making the races less about constant racing. This changes the outcome for the winning team. It's not the same as before when there were fewer cautions. Dale Earnhardt wouldn't be happy. Stop comparing past winners to current ones as it's like comparing apples to oranges. I'm losing interest as a fan because the winner may not be the real winning team anymore. Stats don't hold the same value now, and it feels like the sport is being manipulated for more accidents. It's disappointing to see the changes. I used to be a big fan and even have Daytona [redacted] pit crew rings, but the current rules feel unfair to better teams. NASCAR has handicapped the best teams. It's frustrating. There are other things I can do than watch what feels like a fake race. It's a shame to see the sport change this way.

I chose 3-day shipping for an order placed on September 21st to ensure its timely arrival. On the 26th, with no updates, I contacted customer service to be informed my order was missing. They reassured me it would arrive by Saturday. Despite this, subsequent emails stated the delivery date had changed to October 2nd. When I called back, the representative stated my records showed one-day shipping, yet the delivery date remained the same. The lack of empathy and failure to offer any compensation left me frustrated. I hope for a resolution to this matter soon.

Good afternoon, on ********** we placed an order for a jacket with Invoice ID ***-****-****. Order details: Men's Kyle Busch JH Design Black Two-Time Monster Energy NASCAR Cup Series Champion Pit Jacket ***,** USD Item No. Men's Kyle Busch JH Design Black Two-Time Monster Energy NASCAR Cup Series Champion Pit Jacket DISCOUNT -negative **,** USD Shipping **,** USD Tax **,** USD Total ***,** USD. We would like to change it before receiving the order. We are interested in swapping it for the same size *XL. Change the order with Invoice ID ***-****-**** for this jacket: Full-Snap Twill Uniform Jacket Kyle Busch JH Design Black M & Ms **** for Men - Size *XL Your price: $ ***.** awaiting the LAP** discount. Thank you.

It's evident that our nation is currently facing challenges, causing division. I understand the difficulty your team must have in navigating these issues. I want to acknowledge NASCAR's strong stance on key matters like the confederate flag, Covid-19 safety measures, and the gradual return of fans. NASCAR's attention to racial issues is commendable, despite potential discontent from some drivers and staff. Regarding a recent incident at Daytona, where Bubba Wallace faced a setback in the race, there are concerns whether it was intentional. His subsequent impressive performance went unnoticed in the post-race coverage, raising questions about bias. As a long-time NASCAR enthusiast, recent events have dampened my enthusiasm for the sport. I hope to see fair treatment and recognition for all drivers in the future. Thank you for providing a platform for me to share my perspective.

As a dedicated fan of NASCAR for many years, I have fond memories of attending races at Riverside. Today, my experience was marred when Smokey Robinson sang the national anthem but transitioned into "America the Beautiful" instead of completing the anthem. I am concerned about this becoming a regular occurrence, and I fear that NASCAR is succumbing to the pressures of the wealthy elite. This incident has truly disappointed me, and I am considering ceasing to watch NASCAR races and informing my friends about how NASCAR seems to be changing.

I believe it is unfair that NASCAR races are not easily accessible to viewers who rely on free TV. Many people are switching away from expensive cable packages due to the rising costs, and it would be more equitable if races were broadcasted on channels like NBC, ABC, CBS, and Fox that are available for free with an antenna. It's important to consider the financial struggles of individuals who rely on minimum wage jobs to get by. I urge NASCAR and other businesses involved to prioritize making races more accessible to all, regardless of their TV setup. As a longtime NASCAR fan, I hope for a solution that benefits everyone. Thank you. - Gcvranger