Morrisons Customer Service Issues

I shopped at Morrisons in Loughton today and my bill came to £92.91. I had a voucher for 9,[redacted] points. The cashier forgot to add the points and directed me to customer services. After they couldn't help, I contacted customer relations three times, only to be told about fresh doughnuts. All I need is my points added to my card. I've spent time and money on calls with no success. Can someone assist? Maria R. The excessive chatter during calls is frustrating. Waiting times are longer than claimed. Such a simple issue, but it's taking too much time.

Subject: Delivery Concerns and Unhelpful Customer Service Experience I am writing to express my frustration with the delay in our delivery today. Although our delivery was scheduled for 8am to 9am, the driver only arrived at 9.35am, mentioning a half-hour delay in loading. Surprisingly, at 8.20am, I received an email stating that the replacement items were on their way, which contradicts the actual delay in delivery. Upon contacting your customer services at 9.10am, the representative I spoke to was unhelpful and requested unnecessary security details before providing any information. This was both inconvenient and unsettling, especially considering the nature of our inquiry regarding the late delivery. I urge your company to reconsider such stringent security measures, especially when dealing with elderly and vulnerable customers like us. We only seek transparency and timeliness regarding our orders, not unnecessary interrogation. I hope to receive a more empathetic and human response from your team, free of robotic scripts and excuses. A gesture such as a voucher would help alleviate the stress caused by this unpleasant experience. Sincerely,

I am facing an issue with my home delivery slot. I am 72 years old and had planned to put in my shopping a little later, but my slot disappeared. I believe there should be concessions for elderly people like me during lockdown. I am disappointed with the way I have been treated. Unless this can be resolved and I am given a slot for Wednesday, 9th in the afternoon as originally booked, I may have to shop elsewhere, even though I paid £3 for the slot.

Today, I visited my local store in Kilmarnock and purchased items amounting to £70. Prior to shopping, I confirmed with a staff member that a coupon I had, which required spending £1.50 on produce to earn [redacted] points, could be applied if I bought fruits and vegetables, which I did, adding £5.83 to my bill. However, at checkout, I was informed that I did not meet the criteria for the coupon. When I asked for an explanation, I was simply told that the computer did not validate it without further clarification. Can someone please provide guidance on this issue? - B.N.

I shopped at Morrison's in Easterhouse on December 28th and spent £80.29. When I gave the double points voucher to the cashier, it was scanned but didn't work. I spoke to customer services, and they said there was a problem with the voucher not processing correctly. Could you please look into this for me? Card number: 9[redacted]0 12[redacted] 8 From, M. Burke

Hello, I am Alison Reading. I placed an order for a pair of women's trousers from Nutmeg online on December 2nd, [redacted]. I selected the click and collect option at the Bracknell store. However, I have not received any email confirming that my item is ready for collection. I have visited the store multiple times seeking assistance, but they were unable to help and advised me to contact customer service. When I reached out to customer service, they directed me from one person to another and eventually suggested I should email. This has proven to be challenging as the customer service team seems overwhelmed with home delivery inquiries, leaving little support for online Nutmeg issues. While I acknowledge the vital work you are doing for vulnerable customers, I am disappointed with the lack of assistance I have received. I am requesting a refund of the £11 I paid. I am hoping to receive a response soon, even though the high volume of emails may pose a challenge. Thank you. Sincerely, Alison Reading.

Around 5:00 PM, as I was checking out my purchases, a female staff member wearing a face covering approached the checkout area along with a male staff member who was not wearing a face covering. Despite me expressing concern about this, the male staff member, dressed in a black v-neck shirt and black trousers, did not respond. I felt fearful, especially considering the recent Covid-19 cases in Dorset. The male staff member eventually moved away, and I informed the checkout lady about my unease. As I left, I noticed the same male staff member at the self-checkout, and then spoke to a staff member at the door who explained that he was standing in for security. This incident occurred at Morrisons in Blandford Forum, Dorset. I believe this situation poses a risk to public safety. Thank you, Michael T. P.S. - Morrisons staff, aside from this issue, are wonderful.

Good morning, One of your Stirling store managers, Joe, provided me with your email regarding damage to my Superdry hoodie caused by a faulty trolley in your store this morning. Joe mentioned that he would initiate a claim on his end and link my email with the in-store claim. While shopping for the charity Food Train Stirling at 8:50 a.m. today, I experienced the tear on my hoodie under the right arm from a damaged trolley when I leaned into the basket. Fortunately, the tear did not break the skin. Joe suggested that I share the damage details with you for a replacement as the fault lies with the damaged trolley, which should have been removed. I am thankful that only my clothes were affected, sparing any harm to skin due to the sharp barb. The hoodie, a woman's Superdry dark grey zip-up with a pink glitter label, purchased about 3 months ago, is still available on the Superdry website, yet I don't have the receipt. I have attached pictures of the damage to the hoodie, the broken trolley, and the hoodie on the Superdrug website, to proceed with a replacement hoodie (size 14) or compensation. Looking forward to your prompt response. Best regards, Rebecca C. I attempted to email you the photos but the [redacted] email is no longer active.

We have been waiting for our grocery order since 12 pm. It is now 7:25 pm, and there is still no sign of it. We tried calling but only got through to automated lines without any help. We are unsure about what is going on. Despite knowing there is little snow in our area, we, as extremely vulnerable individuals, feel left in the dark. We are exhausted and just want to get settled, especially considering the terminal illness. Being informed about the situation would make it easier for us to wait. We had to go to the hospital yesterday, and the snow was manageable in our area. P&J O[redacted][redacted].

Hello, I have gathered several shopping receipts from the Morrisons doorstep delivery service, which has been incredibly helpful during these challenging times. Due to my health condition, I have been shielding and relying on home deliveries. Last week, I visited my local Morrisons store to inquire about adding points from these receipts to my account. The customer service at the Hartlepool branch agreed to add points from some receipts but declined to add points from two, citing them as "out of date." As someone who has had to shield, I believe this decision is unfair and unreasonable. I kindly request a review of my situation and hope that my points can be restored. The delivery receipts are as follows: - 01/02/21: £33.82 spent - 19/01/21: £43.86 spent Thank you, Mrs. S. T. 51 The Sycamores Hartlepool TS255JU M card number: [redacted]

I have noticed a significant decline in the quality of the frozen blueberries I've been ordering from you recently. They are tiny, gritty, and tasteless, making them unusable even for the birds. I also tried your fresh blueberries, hoping for better results, but they turned out to be big, dry, and lacking in flavor. Even when blended, they produced only a small amount of tasteless juice. This poor quality is disappointing compared to the blueberries I found at Sainsbury's, which were excellent. Additionally, I ordered four chicken pies listed as in stock, but they were missing from my delivery. Having to go out to buy them last minute after receiving the Covid vaccine was not ideal. Thank you. - Elaine M.

I received a delivery on Saturday. Due to shielding, I always request for the items to be left outside to avoid direct contact. Sadly, this time I was dismayed to find my groceries scattered on the ground. In times when hygiene is crucial, this was concerning. I reached out to complain and was informed that bags were no longer provided and the driver followed my request to leave items outside. I expressed my surprise for not being informed about the change and suggested the driver could have mentioned it to use a container instead of leaving things on the ground. Despite my dissatisfaction, the customer service response continuously stated there was nothing they could do. An apology would have been appreciated as I hold Morrisons to a higher standard compared to other stores I shop at like Ocado, Waitrose, Tesco, and Iceland.

I purchased a 50p bubble wand from your Shefford store last Sunday. Following the instructions, we used the bubble mixture indoors before going outside. Regrettably, the mixture splashed onto three white gloss kitchen unit doors, causing significant damage to one panel and splattering on the other two. Despite our efforts, the marks remain stubbornly in place. I was surprised by the lack of clear warnings on the product labeling regarding its potential to damage hard surfaces. While there was a small disclaimer about staining clothes and upholstery, the lack of any mention of the solution's effect on surfaces is concerning, especially for a children's product. Household cleaners with such adverse effects usually come with prominent warnings. I am taken aback that this product is deemed safe for children and sold in your store without adequate cautionary information. Now, we are faced with the unforeseen cost of replacing the damaged unit doors due to this unexpected issue.

During my visit to Morrison’s with my husband and daughter, we encountered a distressing situation at the checkout. Despite waiting in line, one checkout lady rudely questioned why we were at the front. This made us feel uncomfortable, especially as a black family. As the scene unfolded, we were made to feel singled out, and my husband was even asked to step back, causing further unease. I addressed the issue with our checkout lady, who then discreetly asked another customer to follow the same rule. The lack of apology from the other checkout lady, coupled with her dismissive response, only added to our disappointment. The experience left us feeling discriminated against and compelled me to discuss racism with my young daughter on the way home. It was disheartening to be treated differently solely based on our skin color. Shopping at Morrison’s, an activity we usually enjoy, turned into a disheartening incident of discrimination that marred our day. Discrimination has no place in customer service, and we simply wish to be treated with dignity and fairness, regardless of our appearance.

I wanted to share my experience at your Morrison’s branch in Elland around 3pm. When I visited the fish counter, my companion and I felt ignored. Despite some staff members in the vicinity, we remained unattended. Although initially hopeful when a man approached, he ended up conversing with another worker rather than assisting us. Seeking help, I tried to locate customer service, but couldn't find it. When I approached two employees at a till, one briefly acknowledged me before returning to their conversation. Feeling disregarded, I decided to leave and purchased what we needed at Lidl instead. I believe this incident may have been captured on CCTV but wanted to bring it to your attention nonetheless.

My friend placed a click and collect order for two bottles of Koppenberg vodka, but I noticed a discrepancy in the price. The website advertised the bottles at £20 each, but when a family member purchased the same item at the store for £17.99 per bottle, I became confused. I initially thought the price difference might be due to location, as I live in Wales, but when the family member confirmed the lower price in-store, I realized something was amiss. I'm unsure why I was charged the higher amount per bottle during the click and collect process when the store price is lower. Additionally, the receipt did not indicate any click and collect charges, simply listing the bottles at £20 each.

Hello Morrison’s customer service team, I hope this message finds you well. I am writing to share my recent experience at the Cribbs Causeway store. After spending 15 months indoors due to Covid-19, my wife and I decided to have breakfast at your store. Unfortunately, we were quite disappointed with the changes we encountered. Having been loyal customers for 15 years, we noticed that the breakfast options have been altered significantly. The lack of flexibility to customize our meals was disheartening. Additionally, the portion sizes seemed to have decreased while the prices have increased. It appears these changes might be related to recent renovations and the economic impact of the pandemic. We used to look forward to our breakfast visits knowing we could enjoy a meal tailored to our preferences. However, the current system only allows for item removal and addition at an extra cost, which we found unreasonable. Feeling like we were not getting value for our money is disappointing, especially considering the significant price difference from what it would cost to make the same breakfast at home. Regrettably, due to these changes, we have decided not to return to the store for breakfast anymore. Best regards, Phillip Pike

I encountered an issue at the automated cafe at Morrison’s St. Helens. Despite being in favor of digital ordering, unclear instructions led to confusion and long queues. Upon figuring out how to order, I discovered I needed a table number, which was not indicated beforehand. This caused delays as I had to secure a table while others waited behind me. After ordering a cooked breakfast, tea, and toast, I received my food but was surprised to find out I needed to collect cutlery and condiments myself. This was unexpected as I assumed they would be brought to my table. I suggest providing clearer instructions for the ordering process to avoid similar incidents in the future. Additionally, my older sister, who is a loyal Morrison’s shopper, expressed that she will not be returning to the cafe due to this experience.

I have made multiple calls about order number [redacted]. The delivery was scheduled for yesterday morning between 10 and 11am, but it ended up at a different address in another complex. Unfortunately, it was accepted by a confused 95-year-old lady with dementia. She mistakenly used some items and shared the rest. We were able to retrieve only two boxes of cat food out of our £77.88 order from her. This situation has caused inconvenience as we are elderly and rely on these deliveries. We have been loyal customers and never faced such issues before. Please assist us in either refunding the money or re-sending the order without the cat food. Our calls to customer service have been challenging with long hold times leading to disconnections. Your help is greatly appreciated. Thank you. David M.

I encountered two issues recently at Morrison's. The first issue arose at the self-service checkout where a malfunction occurred, leading us to pay £[redacted].29 at the kiosk. The helpful attendant marked the transaction as a custom sale, but unfortunately, we were unable to accrue Morrison's More card points due to the type of receipt. We are seeking guidance on how to add the missing points as we were close to reaching the [redacted] points milestone. The second and more significant issue involves purchasing egg mayonnaise from Morrison's and subsequently suffering severe food poisoning that night. I sought medical advice from [redacted], and both a doctor and clinician confirmed it was food poisoning. I experienced vomiting, persistent diarrhea, and excruciating stomach pain with eructation tasting of rotten egg and sulfur. This distressing and painful ordeal prompts me to inquire about the appropriate course of action. Thank you, Kaden.