Morningstar Customer Service Issues

Hello, I'm experiencing an issue with the Morningstar portal. Whenever I search for a Sicav/Fund, I continuously get a popup asking if I'm a private or professional investor. Even after selecting one, the popup reappears each time I perform a search, requiring me to repeat the process. It seems like the platform doesn't remember my selection and keeps showing the popup. Interestingly, when I use Internet Explorer, I don't encounter this problem, and the search goes smoothly without any popups. Any advice on this issue would be greatly appreciated. Thank you.

I recently received an email from Morningstar requesting a password change due to a security concern. Here is the content of the email: --- Dear Morningstar Subscriber, We are reaching out to inform you that the Morningstar Security Teams have prompted a password rotation for your account due to a security issue. To address this, please select "forgot password" during your next login to create a new password and restore access to your account. For any inquiries, please refrain from replying to this email as it is not actively monitored. Instead, feel free to reach out to a member of our Client Support team corresponding to the product you are licensed for support. Morningstar.com – 1-[redacted] Morningstar Office – Follow this link for country-specific support numbers Morningstar Direct - Follow this link for country-specific support numbers Thank you, Morningstar Client Support --- Can someone confirm if this email is legitimate or a possible scam?

Hello, I am writing to request the cancellation of my 14-day free trial subscription that I mistakenly signed up for with my Canadian credit card. I have not used the website since and do not intend to invest in the USA. Please ensure that my subscription is canceled before any charges are applied on the 15th day. I have been unable to locate a customer support email, so I am sending this message to ensure my cancellation request is received. If this email is not the correct department for cancellations, please forward it accordingly. This email serves as written notice of my cancellation, and I will dispute any charges with my bank if necessary. Thank you, X.G.

I recently placed an order for 2 garden lights priced at $20 each, totaling $43. However, upon receiving my bill, I noticed several additional charges for items I did not purchase. One item arrived yesterday, which I did not order. As a recipient of Social Security, these unexpected charges are a significant burden on top of my original $43 bill. I kindly request that these extra charges be removed, leaving only the initial $43 charge for the garden lights. I am willing to return any mistakenly shipped items. Thank you for your assistance in resolving this issue promptly. You can reach me at [redacted] or [redacted]. My Visa Card is from First National Bank Granbury Texas. I appreciate your help in rectifying this matter. Sincerely, Chanda Abbott