The following are issues that customers reported to GetHuman about Microsoft - Activation Support customer service, archive #1. It includes a selection of 15 issue(s) reported September 26, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I had an Acer Desktop with a Windows 7 license and a free upgrade to Windows 8. Unfortunately, the motherboard failed, so I replaced it with a Gigabyte one. While trying to remove the heat sink, the AMD A6 processor got damaged with bent pins, forcing me to switch to an AMD 10 processor. Despite keeping the original hard drive and DVD drive, Windows now doesn't accept my Acer license as legitimate after these changes.
Reported by GetHuman-auto on Monday, September 26, 2016 2:10 AM
We are preparing to replace our old computer, and recently encountered issues with our MS Office products, which led to a repair. However, when attempting to reactivate using the activation code from 10-17-14, we received an error saying it has already been used. We need to reactivate Office temporarily until our new computer with updated software is ready.
Although I understand the activation code is currently unusable, I am wondering if connecting with product support while on the affected computer could help override the message stating the code has been used. The computer and software remain the same; only an Office repair was conducted.
Reported by GetHuman2596341 on Tuesday, March 26, 2019 2:01 PM
I recently upgraded my computer, but I'm facing issues activating Windows 10. Despite numerous attempts to reach customer support and requesting to speak with a live representative, I have been unsuccessful. Unfortunately, I keep receiving automated messages informing me that my product activation cannot be completed. I urgently need my paid-for Windows 10 Enterprise to be activated as I depend on it for work purposes. Reinstalling Windows is not an option for me as I have important work files saved on my system. The situation is incredibly frustrating, and I'm desperate for assistance in resolving this activation problem.
Reported by GetHuman2750617 on Monday, April 15, 2019 8:03 PM
I am very frustrated. I recently had to reinstall my Firefox web browser after it crashed. When I tried to access my Hotmail account, it redirected me to the Microsoft sign-in page where I couldn't log in because it said my password was wrong. I tried to reset my account but couldn't provide the specific emails and subject lines they asked for. I then tried to create a new Microsoft account, but it gave me a new Hotmail address which is not what I wanted. I just want to access my old Hotmail account at [redacted] Can anyone help me with this issue?
Reported by GetHuman3019859 on Sunday, June 2, 2019 5:04 PM
I'm trying to activate my Microsoft Office with the correct key, but it's not working. I recently went through the online activation process and received 8 blocks of 6 letters to use later. Now, after repairs on my computer, I can't find where to input those 8 blocks. I need assistance with reactivating my Microsoft Office.
Reported by GetHuman3293979 on Tuesday, July 23, 2019 12:52 AM
I find the telephone activation process to be incredibly frustrating. The voice recognition system is ineffective and makes irrelevant references to Windows XP, which is not helpful. Microsoft should address these issues promptly. Moreover, the automated activation feature is also not functioning correctly. It appears that a recent Windows 10 update has caused issues with MS Office. I have reinstalled it from the download, but the activation process is crucial as it currently prevents me from sending emails. I hope this matter can be resolved promptly.
Reported by GetHuman-appliedr on Friday, August 16, 2019 1:10 AM
Hello, my name is Aputsiaq.
I'm attempting to activate Windows 10 on my new PC. I installed Windows 10 Pro via USB Bootable Tool and went through the installation process. However, after restarting and removing the USB, my Windows is still not activated. I've tried several codes to activate it without success, receiving the 0x803fa067 error code.
I also transferred my old GPU and CPU into the new PC, just mentioning this in case it might be relevant to the issue.
Thank you,
Aputsiaq Groenvold
Reported by GetHuman-aputsiaq on Friday, October 4, 2019 6:55 AM
After purchasing a new PC, I cancelled the Home and Business Office [redacted] license on my old PC and installed Office [redacted] on the new one. However, I am encountering issues with the Activation Wizard prompting me to activate the software when opening any Office [redacted] program on the new PC. I believe I need assistance with transferring the license from the old PC to the new one. My Office Key is: TY7PQ-MYMJ4-R2PKT-R366W-BWTBY.
Reported by GetHuman4143019 on Monday, December 23, 2019 5:56 PM
I attempted to upgrade to the Enterprise version on my Windows 10 Pro computer and noted down my Windows 10 Pro product key. However, I encountered the error message 0x[redacted]B stating "we can't activate since we can't find the organization's activation server." My computer is standalone and not part of a domain.
Currently, Windows 10 displays as unactivated and does not accept the Windows 10 Pro product key. I wish to revert to Windows 10 Pro. Despite reaching out to the Microsoft automated Windows 10 activation line, the problem remains unresolved.
Reported by GetHuman5553221 on Monday, December 14, 2020 7:54 PM
After reinstalling Windows 10 Pro on my original computer due to motherboard issues, I encountered activation problems when I moved the hard drive to a new motherboard. Despite trying various solutions, the message to activate Windows persists. Following unsuccessful attempts to resolve login issues on the original hard drive, I eventually bought a new hard drive and reinstalled Windows 10, which automatically activated without issues. Suspecting a faulty motherboard, I replaced it as advised by Office Depot. Now, I am facing activation problems once more. I have dedicated extensive time to resolve these issues, including restoring incomplete operating systems from Microsoft. I am determined to have my Windows activated smoothly, given my history from Windows 3.0 to Windows 10 Pro.
Reported by GetHuman5651400 on Wednesday, January 13, 2021 6:04 PM
I upgraded my activated Windows 7 to Windows 10, version [redacted] for free, then again to version 20?? in October [redacted]. However, in January [redacted], I received an activation notice, although I should still be activated from the Windows 7 upgrade. I contacted the telephone support line at 1-[redacted], but faced challenges with the automated system not recognizing my selections. My Windows 10 version is now 21H1 due to updates. Despite my efforts, I have been unable to resolve the reactivation issue with Microsoft.
Reported by GetHuman6481293 on Thursday, August 19, 2021 2:50 PM
I had three computers, all running Windows 10 Pro. Unfortunately, I lost one and had to replace it with a less powerful machine that couldn't handle my 3D printer. I then upgraded to a new, more capable computer that came with Windows 10 Home. After transferring my Windows 10 Pro license to the new computer, it won't activate because of recent activations. I am frustrated as I believed I owned the Windows 10 Pro license. I attempted a hack found online, but it didn't work, and the "activate Windows" message persists. I still have the original drive with my licensed Windows on it. As a retired veteran, I can't afford to purchase another copy of a product I already own. Any assistance would be greatly appreciated. Thank you in advance. - H.R. Chamness
Reported by GetHuman-harryrc on Wednesday, August 25, 2021 6:58 PM
I am contacting on behalf of my client. They upgraded from Windows 10 Home to Windows 10 Pro edition. After encountering an issue with the installation, I ran the Troubleshooter to resolve it. Despite appearing fine, the activation didn't occur, and error code 0xC004C003 appeared. My client did not receive any license key or activation code during the purchase. How can I proceed with the activation for them? Thank you.
Reported by GetHuman6880825 on Monday, December 6, 2021 8:46 PM
I have an Office Professional software [redacted] CD that I installed on my PC without any issues. However, when I attempted to use it, I encountered activation problems prompting me to consider Microsoft [redacted]. I do not require or desire Microsoft [redacted]. The End-User License Agreement included with the disk clearly states that Microsoft provides a perpetual license for the software's use. I anticipate Microsoft to adhere to their commitment rather than retract from their agreement. Perpetual indeed implies an enduring duration.
Reported by GetHuman8286135 on Friday, April 7, 2023 1:25 AM
I encountered a hardware issue with my PC where I had to remove and reinsert the CPU. Fortunately, everything was resolved successfully, but now I am facing the activate Windows watermark. I bought this PC with Windows pre-installed, and it was activated until now. I've tried changing the product key, even trying alternative keys, but I keep getting error code (0xC[redacted]) without successfully activating Windows.
Reported by GetHuman8397747 on Tuesday, May 30, 2023 2:25 PM